Simmons Bedding
Reviews and Complaints

Hello, We purchased a beautyrest black for $4500 and have since removed it from the bed in favor of an inexpensive Amazon bed in a box which is much better. Is it possible to get a refund for this mattress? What is the process? Admittedly I have not done any research on this yet. This complaint board is the first stop I am making while working so I don't have a lot of time but wanted to get this in the "system".

I own a brand new beauty rest black and it is sagging on both sides after 1 month. I was told it is defective and that they have never seen anything like it. Do not purchase this mattress.

I purchased a beautyrest Black, Vivianne on 11/8/2018 for 2399. and it sagged within a year
I called Macy and they took over 2 months to send someone out, and they said there were two significant sags and definitely defective but due to a stain that the warranty was voided
I spoke to Macy's and they were definitely not helpful, I filed a Beautyrest complaint online two months ago and they did not even respond.
I feel that this stain is a ploy by Simmons to get out of covering a defective mattress.
My expectations were that a top quality mattress should last ten years. I am very disappointed in the way that Simmons brushes you off and they way that they do not warranty a defective mattress.

Debbie Ward

I am beyond upset with the new Simmons Black queen size mattress that my husband and I bought at Macy's less than two months ago. We paid almost $3, 000 for it and it is sagging so bad along the edge that I am literally rolling out of bed at night. My last mattress was also a Simmons, it was a Beautyrest and it held up for close to ten years, it didn't even begin to sag until we were in the 9th year. At this point, I am not sure what to do, I am praying that Simmons stands behind their warranties because I literally can't AFFORD to spend this much money on something that is completely breaking down after two months, it makes me so sad . Just beware that if you're thinking about buying a Simmons Black, DON'T, they're complete garbage!

I agree, worst mattress ever. We had a rep come out after 2 1/2 years and the mattres was ruled not deffective by 3/8 of an inch. We will not buy another simmons nor go back to Jordan's furniture in NH. They hid behind then manufacturer.

I have the misfortune of owning a Simons Beautyrest Black, a $2500 mattress set, which is only two years old and sags already. When you are not on the mattress, it pops up a bit (only 1" sag without weight on the mattress); and, according to Simmons, that is fine "as is." A mattress is not a piece of art. What it does, or looks like, when not in use means nothing. When it sags when you are on the mattress, it isn't doing the job it was purchased for. Simmons actually tried to get out of the mattress warranty by citing a minor soft drink stain on the box springs! What a bunch of crooks.

customer is not accepting reality with regard to a foam product

REplumping is not a requirement of mattresses. All mattress products will get an indendation of comfort signature where you sleep, just like your shoes or any other foam product. I think the customer had unrealistic expectations here.

Blondie1954fl,

Most mattress retailers hire an inspector to come out and check for severe sagging and if it's not @ 1.5 inches then it's technically "not defective" yet...

Since the retailers have to pay for the inspection... not the MFG, they normally have you wait for a duration of time before they pay for another inspection. Not sure if it's the same at other retailers, but that's now it is @ ours.

I'm actually surprised that Simmons is having such a bad rep online! We have great succes with the beautyrest line.

I suggest you get the Customer Service # for the retailer you purchased from. They might be more helpful than the store you bought from.

From the research we have done, the company is well aware of the problem but refuses to address it. They have a test "If an unoccupied mattress has an indentation of more than 1 1/2 inches, then the mattress is considered defective and will be replaced. In reality, the problem does not occur when the mattress is unoccupied. The problem is lack of support caused by defective memory foam. We have owned ours for just over one year. My wife and I have a combined weight of less than 300 lbs. We had Carson's inspect it. They said it only is indented 3/4 inch, so claim denied. They told us to try back in six months. If it goes to 1 1/2 inches, then the mattress will be replaced. This tells you they know the unit is defective and will only worsen over time. But what they are hoping is that you will not be able to endure the back pain for any additional time and you will purchase something else As a precaution before you have an inspector out make sure the mattress is mounted on a proper bedframe or platform, perfectly secured and all surfaces level. Be fully aware, the real purpose of the inspection is to find a reason to deny your claim. They are looking for any excuse whatsoever to get out of replacing the mattress. If they find one, your chance of ever getting a replacement is nill.
Be also cautious of another fact. The memory foam problem is not only found in the Simmons brand. So purchasing a Sealy or Serta and anyone else's may not solve your problem. The best alternative is to buy something with a lesser amount of memory foam meaning stay away from pillowtops. Also, since these mattresses seem to have a short lifespan, purchase the most inexpensive unit you can find which will satisfy your needs.

Hey scubasuz, your story fits the description of mine quite well. In January of 2007 I purchased a Simmons Beautyrest Alliance, CalKing from Macy's. I think it also came from the clearance center. This was the SECOND Beautyrest I'd owned. The prior one I purchased in 2000. That one was so defective that Simmons sent a mattress inspector to my house, reviewed the gaping divots in the mattress and offered me a replacement model. I should have known not to purchase another one but I was told by Macy's and others that they had overhauled how they produce the matresses and had moved on from the days of the double-sided flippable mattress. Apparently this one is no better. Where I sleep there's an indent. Where my wife sleeps there is an indent. I am a normal height/weight so there's no reason this mattress would be seeing huge indents and a lump in the middle after 4 years of usage. Am interested to know if you've pursued anything further with the company.

I bought the Simmins Beautyrest Pillow top on 2-2-2011 at $1500.00 which I haad saved for a year to be able to buy it without having a credit card bill. We have slept on it for a total of 16 days. Like all of the others we both have much back pain. It already has slump spots in it.
When they delivered the set I needed a step stool to get in bed. it was so high. After much complaining they decided to even change the frame & Box Springs (King size). I'm 81 & my husband is 88 yrs. we certinally don't need these problems. We are certinally not satisified with the bed and cannot afford to buy another one.
I'm waiting for JC Penny's to send out a rep. to check the mattress.

What was the position of the mattress when in storage? Vertically standing or Horizontally laid down?

I've had my Simmons Connoisseur Alexander Glen Pl for less than a week and can't sleep on it already. When my husband and I lay on it there is a hump in the middle of the bed for the entire length of our bodies. This causes us to sleep on a slope. For the entire night it feels that we are falling off the bed. My legs and back hurt trying to hold my body steady. I can't even sleep next to my own husband anymore! The hump/mound is in the way. I've submitted a warranty claim to Simmons. I'll update this posting when I get a response.

The less critical problem is the height of the mattress and box spring. I did not have to jump to get on the bed in the store when I bought it at Pilgrim Furniture City. I'm heading to the store tomorrow to complain about the sneaky sales tactics that omit this important information.

Simmons Beautyrest pillowtop mattress I agree when will the lawyers wake up to sue the MFG.
Simmons wake up before it is to late.

I am on my second Simmons Pillow top. I originally had a Sealy mattress. That mattress went bad in a couple years. Even though there was still warranty on the mattress; I did not purchase the proper frame for it so my claim was denied. I continues to sleep on this mattress until the back and neck pain sent me to the Dr. thinking I really tweaked my neck. I finally broke down and bought a Simmons mattress after the sales person talked me into it. I purchased it in the beginning of 2008. By the end of the year; this mattress was sloping to the sides and causing me neck and back pain. Learning my lesson form the previous mattress fiasco; I was sure to purchase the mated frames and the special mattress cover. In feb. of 2009 my neck & back pain got so bad; I finally filed a claim with Simmons. they sent an inspector out and did replace my mattress. Mind you I attempted and begged them to replace it with a regular old mattress that I can flip, or allow me to pay more to upgrade to a better mattress. Long story short; I was told that I HAD to get the same mattress. I accepted their offer under duress. Eight months later I am suffering neck and back pain again. I feel like I am sliding off the bed and struggle all night long to keep in balance. Fortunately Simmons is sending another inspector to look at this mattress. It is a terrible product. I will not accept a like exchange again this time.

I recently bought a Simmons Beautyrest pillowtop mattress as well. I was having back pain every day with my old Simmons mattress and BAGGED the seller to please find me a mattress that would not hurt my back. I had a Plush Sealy that was awesome and I wanted to buy the same. But this seller kept on trying to sell me this Simmons model. Bummer! It's being 1 week I bought it for 2400 dolares and I feel so much pain! I had to sleep on the floow last night. Now I can't return it to Sleep Train. I am still trying to see if I can return it, maybe loose some money, but get the Sealy I wanted before. Advise: Don't listen to the sellers.

I also purchased a Simmons Beautyrest pillowtop mattress. Mine was a queen size Alliance purchased from the Macy's clearance center in Los Angeles for a sale price of $700. I guess the up side is that I didn't pay as much as I could have. The down side is that I am having my very first daily back pain episodes and it's only the first few hours of the day, after I rise form my Simmons mattress. I purchased my mattress in April 2007 and the intensity of the back pain has doubled from last year to this year. This mattress didn't even last 3 years. I sleep alone and weigh 135 so I'd hate to hear how these mattresses are wearing for couples.

Times are tough right now and I don't have even another $500 to replace this mattress. Very angry with Simmons product and would strongly advise others to think twice before buying one. The pillowtop breaks down very quickly until you have no support and a nagging back. My prior bed lasted me over 10 years and was fabulous. It was a Serta but can't remember anything more.

1800mattress happens to be a company owned by SLEEPY'S...

I sadly have bought a bed from Sleepy's in Wading River, NY. Delivered very damage. I swear it was used. I want to get a better bed, knew nothing of a comfort exchange & they are trying to charge me $399 for a King exg when I downsized to a full & am paying more money. PLUS they want to charge me another $89.99 shipping. All on a bed delivered damaged & 2 hrs after the said time of delivery had ended for the day. These people are rip offs you never get the same salesperson twiwce. They don't tell the truth or they know none. Their exchange CS people are very rude & arrogant. I have had it with these people. I want this garbage bed out of my house & I want a full refund.
I found the exact same bed I wanted for over $1400 less at 1800mattres...Which incs..shipping, box spring. no tax, 100 day try out, If you don't like it you pay the difference if the bed is higher priced & a 1 time charge of $99. Damaged doesn't cost you a dime.

Kelluy, I just got back from Sleepy's. I really liked the Simmons Balthsar, under what name does 1-800mattress sell it?

I had the exact same experience. Thought it was fishy that they pushed for the delivery to be the next morning when i purchases at 9 pm at night. No chance to cancel. Price "matching" campaign is a complete farce. They dont admit that any other mattresses are the same as the one's they sell, so good luck. Really a deplorable company Sleepy's.

I am Neil Leeds, and I stand by My company.These complaint boards do not help clients tell the whole story, especially when our competitors write what they want when they want.We have every bed on file that needed service and what the reports were and what the factory and leeds were willing to do.We hold a better business rating of A plus.I plan to continue that rating.I am sad to see that people will do anything to put a company out of business for a complaint that has no merit.Thank you Neil Leeds.I am here in my office at [protected] and will take any call from any of my clients.I am here to help and I stake my name on my company, in which many firms do not.I do not hide behind a no name company, I am neil leeds, and We are leeds mattress stores.I think clients who read this should try us out and if you find our service and prices to be a problem please call me so I can help you directly.

Has anyone herd of a law suite against Simmons about there wacky defective descriptions. I have a mattress set we have had troubles sleeping on for months. Just because it doesn't have a inch and half pit in the mattress it's OK with them. There has to be a different way to prove It's a POS. There need to be a middle man that comes to your place to get the facts and he decides if it's not right, (not the company). we have 10 mattress in the past 10 years, All have been pillow tops and none have held more than 2 years. This must be a scam

We also purchased a Metere Comfort Pedic paid $3250.00 plus another $1950.00 for their adjustable base plus another $104.00 for their materess pad. After 2 years it started sagging, by the 4th year it was horrible, I called Saddlers where we purchased it and they sent some guy out that looked at it and took some measurements and said it was normal when used with an adjustable base. After spending $5300.00 for this POS, I purchased a 4" temper foam topper this surmised for another year of Uncomfortable sleep and increased back pain, we bit the bullet and purchased a TempurPedic mattress today it will be delivered tomorrow. At least it comes with a 60 day in home trial and having owned TempurPedic years ago it was 10 yrs before we moved and replaced it with the Simmons because of the salesman's recommendation that the added Latex in the Metere would be cooler and would keep its support. What a mistake if we hadn't moved we probably would still be sleeping on the TempurPedic and have $3000 to spend elsewhere on something other then another mattress. Simmon's is a bad investment and their Warrantee is Worthless!

I totally agree that their customer service is awful... I had a Simmons' expert come to my house to "measure" the sink hole I had in my mattress as well and after 2 years of fighting with them I just decided to throw the mattress away (It was 2 yrs old when the sink hole formed... and we are skinny people!). They said the "hole" was normal wear and tear... that we were not flipping the mattress "every" week... UNREAL! They are terrible!

I've slept on mine since 2006 and it looks brand new. I don't even feel the spot that I sleep in every night. Couldn't have had a more different experience with this mattress or the people I bought it from. There are a lot of angry customers at the manufacterer's if the mattress doesn't hold up but it's the dealer who leaves you in the mud. Don't buy from them again, search new businesses.

I purchased the natural model about two years ago. Despite rotating the mattress monthly the same sink hole has suddenly developed. I can't explain why the sinkhole is in the center of the bed as my wife and I spend most of our time on opposite sides.

If you got your mattress from Marshall Field's who are now macy"s i would call them for service on the mattress if your sag is at 1.5 inches they are the ones that would replace it for you.

Wow- Sucks to be you!

I had the same problem and after doing research I discovered that Mattress World is the middle man and they do everything in their power to get you taken care of as a continued service. They work with the manufacturer for you so that you get taken care of faster and you don't have to go through the long process through the manufacturer. In the end it is the manufacturer that descides whether or not you have a warranty issue. I went through both processes, first, Mattress World and then the manufacturer. After going through the manufacturer I am more than satisfied with the service Mattress World offers and I have and will continued doing business with them.

My parents also bought one of these "top of the line" $1600.00 beds with her retirement money thinking it would be the last bed she would have to buy...HA! One year later, the inch and a half dent etc...same story as yours...finally got it replaced with one of the other two to choose from; SIX months later...guess what! You got it, same indentation, same "roll out of bed" mattress that is too dangerous for my ageing parents...I called Simmons and she kept threatening to hang up on me if I didnt lower my voice yet she kept cutting me off...I WILL NEVER BUY ANOTHER SIMMONS AND I WILL TELL ANYONE AND EVERYONE WHO WILL LISTEN AS TO WHAT THEY DID TO MY PARENTS. And lets not forget that Mancini's is selling this crap!

Any current info. on Simmons mattress lawsuits? Just bought one and it is tearing after a month!

Our bed sags so much after 7 months I have to hold on to the side to keep from rolling to the middle. Unfortunately, after six phone calls and sending certified letters to Simmons and Sit n Sleep, they offered me $750 credit, ONLY on a Simmons. I can't find a Simmons worth having.

Horrible and defective mattress! It sags within months and causes terrible back pains. We paid $2, 500. for a peice of garbage. We are irate and hate Simmons.

I am in the same situation.
you may want to send an email to
SIMMONS.BED.LAWSUIT@GMAIL.COM

there is a class action law suite being raised.

Same situation. NEVER BUY SIMMONS MATTRESS! THEY LIE! And their supposed 10 year warranty is not worth the paper it is written on.