Simmons Company-Beautyrest / Beautyrest Mattress-New & Sagging
Complaintants Info: Tammy Bauer [protected], address: 3622 Commonwealth Ave., St. Louis, MO 63143
DELIVERED: 1/17/09 - w/o center supports. Regardless of supports, the design of mattress causes it to severely sag causing great harm to spine and neck--everything as advertised and as product is promoted is false. Recall or Class-Action Suite would be wise. If anyone who has same issues, contact the Federal Trade Commision at [protected] and reference complaint # [protected].
1. Fraud. Fraudulent claims of how this mattress is to perform, providing “support” and thus “provide an undisturbed and better night’s sleep” and that will “improve my quality of life by getting a restful, comfortable sleep, ” and such mattress does not provide any such support, and sleep is disturbed within one hour of sleep, and it is impossible to get the necessary eight hours of undisturbed sleep,
2. Sleep deprivation, dizziness and damage to my health and well-being,
3. Damage to my spine and neck has occurred and continue to pop out of place, inflame, and cause a great deal of continuous pain from such sagging in short-term use and ever since delivery. (Manager told me I should roll to the other side and avoid the middle)
4. Value City’s failure to provide the center supports at delivery and installation (as seen on receipt) and comply with Simmons requirements for warranty, with Value City manager, Kelly Straight, claiming that I don’t need the center supports, when not doing so makes the warranty by Simmons void (Simmons Warranty division confirmed this verbally), and
5. This product is unusable for its designed purpose and as promoted due to the fact that this mattress sags within one hour of use ( not when just looking at it but when using it), and
the only foreseeable way to rectify this problem is to either refund my money in full, including costs of delivery and install, or to exchange with another manufactures new mattress of equivalency (American Signature is Value City’s brand), and as soon as possible to avoid further harm.
Please let me know if you need any other documentation. Thank you so much for your assistance in resolving this problem.
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