Shoppers Drug Mart

I purchased an Xpress Post envelope and accidentally put original documents in and realised it before the package had been picked up and delivered. It was the labour day long weekend so my package would not be dealt with until Tuesday so I wss relieved, thinking I would have time to fix my error.
I called the store and went through the automated system to reach the post office but got voicemail, stating their hours were 11:00-7:00 pm on Stat holidays. I called back a few minutes later and got the voicemail again so I decided to go through customer service. I got an employee by the name of April with the worst customer service skills! I explained my situation and she said the post office was closed and I would have to call Canada Post and that her manager was gone home for the day. It was only 5:00 pm and they are apparently still open until midnight so how come they don't have a manager on shift?
I tried calling Canada Post and guess what, they are closed too. I finally called the Shoppers Drug Mart post office back and left them a message along with my tracking number, name and phone number but am leaving it up to chance that they will check their voicemail before my package is picked up.
April was kind enough to inform me that Canada Post is not affiliated with Shoppers and that this is not her problem. Way to make fire out of smoke April. If I ever go back to that location again I intend to speak to a manager directly and complain about the misleading post office hours on their voicemail, the lack of a manager in duty and the lack of customer service I experienced with April. Maybe my bad experience will become her problem.

I had called for a prescription refill and when a week or so went by I called the pharmacy asking why my prescription wasn't ready yet. This was a prescription for diabetes medicine that needed approval from my doctor to be renewed.
As my doctor was on vacation I presumed this was the reason for the delay. I had been in to the doctor's office that week and saw the nurse practitioner during my doctor's absence.

It turns out that the nurse practitioner, unbeknown to me had taken me off the diabetic medication . . . but she didn't tell me she was doing that. My husband was in attendance and can verify that I was not informed. The pharmacist said that he would okay the prescription under his own license (whatever that meant). Then when I was in the drug store I went to the pharmacy to see if my prescription was filled. This is when the pharmacist lit into me telling me that I was not allowed to have that medication and that on my say so he had risked his license, his career ... and so on and so on and that I shouldn't have lied to him. I was so upset. I would never knowingly do that to someone. There were a few other things that were said previously, which he lied about then got into a verbal altercation on the phone with my husband. I left the store in tears. He made me feel like a horrible person. I'm not a liar nor a conniver and I certainly wasn't dealing drugs for crying out loud ... this was a diabetic medication!

This pharmacist owner is new to the store, the previous pharmacist owner was incredible and I have written to head office telling them how awesome their pharmacy staff was . . . but as soon as this new pharmacist took over we were noticing mistakes being made in our prescriptions and we began having trouble having our medication delivered. We've dealt at this particular pharmacy for over eleven years with nothing but kudos for the pharmacy & staff ... that is until this guy became the pharmacy owner.

The situation with the nasty pharmacist affected me so intensely that I cried every time I thought of it. I wasn't able to even go into the drug store to buy merchandise because I would choke up and burst into horrendous sobbing. Even writing this ... I'm crying. That pharmacist upset me so much. I don't like being unjustly accused and this guy really accused me of so many things that it has caused me a horrible depression.

End result, we transferred our considerable prescriptions to another pharmacy and we won't buy anything at Shoppers Drug Mart. We are treated so much better by Guardian Drugs than we were by Shopper's Drug Mart. I intend to write head office to let them know that they've lost a long time customer.

I had called for a prescription refill and when a week or so went by I called the pharmacy asking why my prescription wasn't ready yet. This was a prescription for diabetes medicine that needed approval from my doctor to be renewed.
As my doctor was on vacation I presumed this was the reason for the delay. I had been in to the doctor's office that week and saw the nurse practitioner during my doctor's absence.
It turns out that the nurse practitioner, unbeknown to me had taken me off the diabetic medication . . . but she didn't tell me she was doing that. My husband was in attendance and can verify that I was not informed.
The pharmacist said that he would okay the prescription under his own license (whatever that meant). Then when I was in the drug store I went to the pharmacy to see if my prescription was filled. This is when the pharmacist lit into me telling me that I was not allowed to have that medication and that on my say so he had risked his license, his career ... and so on and so on and that I shouldn't have lied to him. I was so upset. I would never knowingly do that to someone. There were a few other things that were said previously, which he lied about then got into a verbal altercation on the phone with my husband. I left the store in tears. He made me feel like a horrible person. I'm not a liar nor a conniver and I certainly wasn't dealing drugs for crying out loud ... this was a diabetic medication!
This pharmacist owner is new to the store, the previous pharmacist owner was incredible but as soon as this new pharmacist took over we were noticing mistakes being made in our prescriptions.
The situation affected me so intensely that I cried every time I thought of it. I wasn't able to even go into the drug store. End result, we transferred our considerable prescriptions to another pharmacy. We are treated so much better by Guardian Drugs than we were by Shopper's Drug Mart.

I was at Shopper's on Tuesday June 25th, 2013 at approximately 6:00pm. I went into the store to return a pack of the Nicorette Gum. I had bought it for a friend on Monday but I was informed by them that they are not in need of it. As I went up to the cashier, I had a few other items in my hand that I wanted to purchase. So I figured that we could return the one item and then ring in the other items I wanted to purchase. I believe her name was Jennifer that was about to help me.

I went up to her register and said I would like to return this item but I don't have my receipt. I know most store policies have a no receipt policy such as a store credit. I said I will take a store credit if you like. She wasn't very helpful in resolving my issue. She said no she couldn't return this item because for all she knows I could have just walked up to the shelf and taken the product and then come to the counter to return it. I understand where she is coming from but this isn't the appropriate response. There should be some sort of store policy for no receipts. She could have explained the store policy or better yet, call a manager to come over. Also I was a bit offended because I would never ever do that deliberately, as I am a honest person. I have absolutely no use for the Nicorette gum as I am not a smoker. I was in a rush last night and she went away for about 10 minutes to see if she could find the receipt. I had to leave because she was taking too long. I left my name and phone number. She did call me back and leave me a message.

I have worked in the retail/customer service industry for over ten years. I have learnt and have been taught how to handle customers properly and I'm sorry but this situation was handled very wrongly. I worked at Sears in St. Catharines for over 2 full years and we had a no receipt policy which was a store credit (no cash). This ensured we covered our butts and that they can't use this money elsewhere (whether or not they are returning a proper item). Also if the item wasn't from our store, it wouldn't scan in the system and we wouldn't return it.. especially not if there was no product barcode or tag on the item. If we had an unhappy customer, we would quickly resolve this issue by offering a store credit.

Further more to this, I called 2 different Shopper's to find out what they say about their return policy. Every manager said "no we don't return anything without a receipt". Yet the website says otherwise? I spoke directly to Darren (Lundy's Lane) and Chris (Victoria Ave)... so needless to say.. calling head office next !

I had this incident which took place at this store on May 31, 2013 and I still have not heard make from this company even after make three attempts, once by call and twice by emailing and today is June 25, 2013. I am done waiting

Subject: RE: Ask Shoppers - Store/Service Comments
Date: Mon, 10 Jun 2013 10:39:56 -0400
From: [protected]@shoppersdrugmart.ca
T0 GBBC
Hello
Thank you for writing us again. Please be assured that we are taking your concern seriously. It has been escalated to our Consumer Affairs department, which is our highest level of escalation, and they are conducting a very thorough investigation. These investigations do take some time, however, and can take weeks to complete. We appreciate your patience while we look into this and will contact you again once it is complete.
Regards,
Mark
Shoppers Drug Mart Customer Service
From: GBBC
Sent: Sunday, June 9, 2013 05:59 PM
To: Customer Servicenoreply;customerservice
Subject: RE: Ask Shoppers - Store/Service Comments
Mike,
I have waited patiently for this issue to be responded to me in person but it has been 10 days since the issue and I have not heard back from Shopper's except for this email that there will be an investigation.
I do not believe that it takes 10 days to respond to a customer's concern in person. Usually companies contact their customers within 48 business hours in person. This gravely reflects Shopper's Drug Mart's reputation as much as their staffs and management and I am deeply disappointed by this.
I will be waiting for a reply within the next 24 hours and in the case that I do not receive a reply, I will not hesitate to take this issue further up.
Subject: RE: Ask Shoppers - Store/Service Comments
Date: Tue, 4 Jun 2013 16:24:25 -0400
From: [protected]@shoppersdrugmart.ca
To:GBBC
Hello
Thank you very much for your recent e-mail regarding your disappointment with the manner in which you were treated at the Shoppers Drug Mart located at the Cedar Hills. As you are now aware, we do ask that our customers speak to a Cosmetician if they would like to try a tester. That being said, we do apologize if the way this situation was handled was not satisfactory and for any inconvenience that this may have caused.
All staff in our stores have been thoroughly trained to handle issues regarding Loss Prevention. However, we are always extremely concerned that these personnel execute their duties in a discreet and tactful manner with every consideration for our stores customers. It distresses us when any of these staff do not adhere to the high standards and procedures set by our company. We have cautioned all of our staff and store investigation personnel to always act in a professional and discreet manner.
We certainly appreciate your frustration and perhaps embarrassment as a result of your experience. We have escalated your concern to our Consumer Affairs department, who will be conducting a thorough investigation into this incident. We appreciate your patience while we look into this issue and will contact you again once we have had the opportunity to do so.
Thank you again for bringing this matter to our attention and allowing us to improve our services to our customers. Please do not hesitate to contact the Customer Call Centre at 1-800-SHOPPERS should you have any further questions or comments.
Regards,
Mark
Shoppers Drug Mart Customer Service
From: Shoppers Drug Mart
Sent: Tuesday, June 4, 2013 12:48 AM
To: customerserviceGBBC
Subject: Ask Shoppers - Store/Service Comments
http://fd3.formdesk.com/label/formdesk/images/form_details.jpg> Title
Name contact_us
Action Submitted form
Id [protected]
Status Completed
Created 06/04/2013 00:48:00
Open form | Open/edit entry
Your inquiry is regarding: Store/Service Comments
Name:GBBC
Store location: Canada
Your Comments
I went to Shoppers Drug Mart store number 2231 in Cedar Hills in Surrey BC on May 31, 2013. I had purchased a grape colour Clinique brand lip balm from Macy's but it was not staining therefore I couldn't wear it for long hours. When I went to the store, I looked at the Covergirl brand to see if I could find the same colour. I could not find the right colour so I took out the grape balm from my handbag and tested their testers with my balm side to side on my anterior hand. It did not match after I tried few different colours. Then I started to look for other brands later realizing that the pink balm I had could be a different brand from Covergirl, hence I opened my handbag to take that colour to check the brand. It was the Revlon brand. I looked for the Revlon section to match the colour again by holding my balm with the one in store as they had no testers. I saw 2 staff at different places so I smiled and walked to the clearance section. I was quite surprised to see any staff in that store because most of the time either there was no staff to help or if you find a staff, they don't even help you find things.
I always check for items on reduced prices. I have bought many cosmetics from Shoppers at many locations including this one and lots of times when I have bought things like Pur Mineral Compact Powder, Gosh Eyeliner, Essence Eyeliner, etc if I was not happy with the product I was able to return it within 30 days as per their policy. If I went to the store and if the didn't have the testers, the staff would open new packs and put tester sticker on it so I could try it. It is way easier to try it before buying them than to bring back items afterwards. If I had opened any cosmetics to try, I normally would buy it if I am happy with it and if it is in good condition. In the clearance section, I saw a Covergirl mascara which was for different eye colours. All mascaras are good for 3 months. I found a pack. I opened it to test it on the anterior palm but it was dry. After trying it a few times, I was able to get a slight smear on the hand. I left it at the clearance section as it was dry without putting it in the package.
Then I saw a silver chain with zodiac pendant with different coloured crystal beads on the chain. I liked it and was interested to buy it. Each chain was in individual boxes and the boxes were open with lids fitted to the back of the box. I went through approximately 20 boxes to find October, then I tried to take the lid from the back to check the price. When I took it out, there was no price mark on it. I walked to the cashier at the front to the cosmetic section but there was no cashier. I looked at the other cashiers on the other side of the store and there was a lineup. I was getting late so I started to look for a scanner in all of the aisles. I found the scanner and scanned the box, it was for $3. I noticed that aguy in plain clothes was staring at me and I also noted the same to employees nears me. I smiled at the guy and walked away. I looked for a mirror to try the chain so I went to the cosmetic counter which had a small mirror where I removed the chain from the box and put it around my neck. After trying it, I had second thoughts about it so I put it back in the box and took it back to the clearance section at the back of the store. I then approached one of the staff by showing her the 2 lip balms I had from my handbag to see if she could find me the same colour but she said after looking at it that she didn't have anything. I was getting late so I left all items I had in my hand at the clearance section, I quickly checked the food section and walked out of the store.
I had walked 3/4 way outside of the store near my car when I was approached by the same guy in plain clothes who had been staring at me. ( I was in the store for about 20 minutes) He approached me saying that he had being following me in the store with 2 other staff and saw me putting things in my bag. He told me that I need to come to the store and that he needed to check my bag. I smiled at him and said "sure", as I had nothing to hide. I told him that I had not taken anything from the store and had no problems with him going through my bag. I had nothing to hide. I also told him that if he would not find anything, I will call the head office and take this matter to BBB. He took me to the entrance of the store and in front of all the staff and customers started to empty my handbag. I said to him again I didn't have anything, he yelled at me asking me where was the chain I had and the mascara from the pack he was holding. Another staff came to me saying that she saw me putting the mascara and chain in my handbag . This is the same staff I had asked for assistance. She was holding the two lip balms which I had in my hand that I had left at the clearance section. I took both of them at the back to the clearance section and showed them the mascara. The guy was still emptying my bag( now at the clearance section) and still everyone watching. They found half a dozen lipsticks, lipglosses and loose powders in my bag from Elizabeth Arden, Clinique, physician mineral and cover girl which were all used by me. They do not even sell half of these items. He kept on taking out the cosmetics from my handbag and giving it to the staff telling the female staff, "Here, this is new!" and she left to check it and then came back telling him it is used. In the mean time, I kept saying that I had not stolen anything and all the things in my bag was mine and used. I said to them that I work as a nurse and I buy products like Ester Lauders, Clinique and Elizabeth Arden. The female staff said to me " You work as a nurse and you shoplift" and that she has seen me in the store shopping. Then he took out the pack of loose powder and told her "This is new too!" and she left again and came back later saying that it was used and in the mean time I kept saying that it was all mine. A customer who was watching this told me that make sure I sue them for defamation. I said to her that I will. I was every calm and cooperative till then. The guy stopped searching my handbag after that customer spoke for me right away and started to question me as to why I had opened the mascara pack. He just had gone through the first compartment of my handbag. He left the other 3 compartments without searching it. By this time I was so upset with him as he had stopped his search of the handbag as he knew that there was nothing in it but would not admit that he made an error by wrongfully accusing me of stealing.
By that time I had enough, I was screaming, cursing and asking for the manager. The guy now had moved from stealing to why I opened the mascara. He said that I had damaged the goods and either I pay for it or he will call the cops. I yelled at him that I wanted to speak with the manager. After going back and forth for about ten minutes, finally another person whom I had seen early following me came only after listening to all the commotion and said that she was the assistant manager and agreed with the guy. I asked for the manager and she told me that she was in -charge as no manager was in the store. I asked for the head office number. She told me that I can pay and then call 1800shoppers. I still refused to pay telling her that it was not even working. She said that I should have asked for help with the chain and the mascara. I told her that I would have bought the same mascara after opening it if it was working and that I needed no help with the chain and I had not stolen it. She asked me why I had opened the chain then. I said to her that it was already open, I took it out of the box, put it over my neck and the put it back in the box. She did not even go to find that box. She still kept repeating the same thing. I was already upset and we were screaming back and forth. She then turned and said to me that I should stop acting like a chimpanzee. I said to her, “what?” She said to me, “Yeah that's right". I just shook my head. I was not going to bother with her anymore.
I looked for Shoppers head office number on my cell and called . I spoke with a man on the other side. I explained to him what happened. He said to me that he will call the store to verify, I waited on my cell while the assistant manager explained to him that I had open a packet of mascara and a chain box. She said to him that it was same as stealing and either I pay it or she will call the cops. When the person on phone came back, he told me that I needed to pay for it as it was same as stealing so I asked for a manager in the head office. He said that no one was available and he will get someone to call me on Monday. In the mean time I needed to pay. When I asked for an escalation number, the name of the assistant manager, store managers name, store number and store contact number, then only the guy on phone took my name, number and gave me an escalation number. I even asked for the security guy's name as none of them were wearing name tags except for the assistant manager Loraine, he refused to give me his name. The guy on the phone informed me that the store managers name is Carol. I paid for the mascara and the assistant manager turned and asked me if it was worth stealing for that $5.92 worth of mascara. I said to her that I did not steal it. I said that I did not take it out of the store without paying. She still said to me I stole it by opening it. I said yes I opened it and applied it to see if it was working before taking it to save me a hassle of returning it later as all products at clearance aren't in excellent condition. She said to to me, 'You had applied it in your eyes, that's hygiene, would you buy anything like that?" I said to her that I did not apply it to my eyes, I had applied it to the front of my hand, it wasn't even working properly as it was dry and whatever I had on my hand, I had wiped it with a wet paper towel. She said to me, "Yeah right, that's why there is no mascara on the towel". I took the towel closer to her so that she can see the tiny smear of the black mascara as I was paying . She told me to "get out of the store."
I asked her where was the product which I paid for, she said" what product". They did not even want to give me the mascara which was not working, which I paid for, which I would have brought it back if I had bought it without opening it as a 30 money back policy the store has, she finally took the product from the hand of the second female staff and throw it on the counter top in front of me. A fourth female and a fifth male came. The fourth female picked up the product and gave it to me, no bag. When I asked to use my optimum card, the assistant manager ignored me and told me to get out of the store. The fifth male also told me to get out of the store.
Of course, I was extremely upset, yelling and cursing as I felt humiliated front of everybody by the way I was treated. They did not even take me to a private area to talk to me. The store has camera everywhere in the store and everything got recorded plus they have an alarm sensor for both doors hence if I was stealing anything from the store, the sensor would gone off if I had tried to leave the store in the first place. I am so traumatized by the whole event that I am scared to go and touch anything in any store . How can you treat anyone like this and yet not take accountability and responsibility for your actions. The original price for that mascara is about $7. The product were expired, not working properly yet they are selling it for about a dollar less. The staffs are uneducated, judgemental, and unable to treat customers respectfully. Instead of checking their camera and stock, they just jumped to a conclusion that I stole. Why? Because I was an Asian? And even after knowing the facts, they still did not behave rationally. I will never go back to shop at any Shoppers anymore especially after the stress I have gone through. All I did was open my handbag several times to match a product with my own and open an expired product on clearance to save me hassle of returning it which as a customer I have a right before spending my money. I understand that as the product is opened, it is a loss to the company but does that mean that as a consumer, I should still spend my money on it? I did not even deny opening the product. I took accountability for it. Furthermore, as the product was not working, even if I had bought it without checking it first, I still would have brought it back. It would still be a loss to the company. Then how was it different from trying it in the store or taking it home and bring it back as their policy states that one can return the product within 30 day used or unused. If they would have more testers which they never have in any of the stores, then maybe customers can check the product before buying it causing less hassle for customer and the stores at the same time as other businesses do. But the staff did not even take the accountability of wrongly accusing me.
I would also like to ask that assistant manager, was it worth it for them as a business to treat a customer who spends money by buying product like Gosh and Pur mineral (I bought these from the same store) costing from$15- 45 per item, was it worth it for a $ 5.92 to firstly accuse that customer of stealing without verifying on camera and other security sensor which is in the store by following the customer and assuming that the customer had put items in her bag and walked off without paying for it, humiliating the customer in public in order to look good instead of taking responsibility and accountability for their actions after checking the bag in this modern day age where people network and blog constantly to lose customers. Word of mouth is a big aspect of life.

I purchased a Smoke NV electronic cigarette kits for $65.99. When I got home I discovered that the kit was defective - the batteries wouldn't charge. I return to the store asking for my money to be refunded as i no longer wanted the kit as bad batteries seem to be a constant problem with the kit. I was told that they would not refund my money and that I would have to return the kit to the manufacturer. It is highly unlikely that the manufacturer would refund my the retail cost of the kit not to mention the GST and PST. I emailed the store owner who again said they would not refund my money. It seems rather odd that they would risk losing a 20+ year customer who currently has 6 prescriptions at the store. They have now lost me and my business. Beware of Shoppers return policies.

Dear Shoppers Drug Mart!

This is the second time that I have left my merchandise on the counter, and walked out of your store. The light was in stood in line waiting and no one comes to ring me through. Then I notice another line of people being rung through. Why let a customer stand there and not say over there or turn off the light that says its open. This happened in abbots ford BC. This happens in Saskatchewan too like today cashiers are visiting away with friends not buying anything. I stand in line with another cashier her friend leaves she doesn't offer me to go through her line. She leaves then the kid starts ringing me through so she comes back and starts to finally ring in people and then ahestops the kid and asks for a code and the kid stops my transaction to help her. I walked out both of those times drove down the street to Sobeys for the exact same items for less money!

Complaint Description:
On Wednesday February 20th I purchased a few various items at Shoppers during their 20x points offer. I use this offer to purchase items for myself as well as for friends and family members. At the time the CSR did not enter in the promo code properly so I didn't receive the points I was supposed to receive. The next day I called Shoppers directly and asked about the points and they said they would put in a request so I would receive the points as adverted. A week passed and I call in again inquiring about the issue, and they said it was still being investigated and they would call me back regarding the request. Then another week went by, and still I received no reply. So I called back again, and was given the same spiel. Eventually I called them 7 times total since a month was about to pass and I was no longer able to return the items if something went wrong. Finally today I received a call back from a supervisor regarding the issue. She said that they are unable to provide the requested points, and furthermore have cancelled my Optimum card. They said I have been purchasing too many of the same items, and that I voided the optimum agreement. I feel this is extremely unfair, as I purchase these items for myself, as well as friends and family as stated above. I have never been told by Shoppers, or any of their employees that I was doing anything wrong, and that there were limits on the items I could purchase. Had I been told this I would not have purchased as many items, but I know other people buy similar items all the time, and have never had any issue like I am experiencing here. Along with this after 7 calls over a month they finally got back to me just passed the day I can return these items. So now I am no longer able to return the items I purchased, and no longer have some of them since I gave a couple game consoles to my mother to go with a TV I gave her at Christmas.

So now I am stuck with a bunch of items I am no longer able to return, and was forced to pay full price for them. I am not happy about this at all. If they had informed me earlier about the issue that would have been fine, but to wait a month to get back to me is flat out ridiculous.

I purchased a box of razor blades which had a clearance price marked on it. When I took it home my husband informed they were not compatable with our handle so I went to return them. The cashier was not sure if they could be returned so called the manager who told me the same thing. I pointed out that nothing on the bill of sale said final sale and there was no such sign by the shelf on which the product was displayed. He just said this is store policy. I said the consumer should be forwarned. I then asked if they carried the compatable handle and the answer was no. So I have a product that cannot be used.

I parked at Shoppers Drug Mart on Feb 27 to shop but i get out from the store and i see that my car was towed!

I bought a prepaid Vanilla Prepaid VISA card from Shopper's Drug Mart. It was at the 404 Plaza in Newmarket. I bought 2 cards with a value of $225.00 and I ordered a few products internationally and the cards were useless. They were rejected. You call the Vanilla Prepaid Card Number and nobody is there to speak to. The number is useless. Shopper's Drug Mart should be held liable for selling fraudulent cards. Do not buy these cards especially from Shopper's Drug Mart. The company should know better.

I am a couponer and a 34 year old military wife of 4 kids and I just got kicked out of the Shoppers Drug Mart at Nameo Center, Edmonton, Alberta for taking a few pictures with my iPhone of some sale prices. The man said he could call the cops on me and I said well I hope not and he said he won't look through my phone. I asked if it was illegal to take pictures of price tags? He said I believe it is? I'm so mad right now and humiliated! I never seen a sign posted and this man named Chris was just plain rude! I was in tears as i left the store and my husband was so upset, he went back in and asked the man for his name. The man told him and pointed toward the door and said, and you can leave now! I don't usually rant but I'm sick and humiliated! I've been using this store since we got posted here with the military six years ago.

Make sure you check the date on the promo gift cards!
I did all my groceries at shoppers to get two of Thier free gift cards to give as a thank you to someone only to be very embarresed to find they had expired after only 2 weeks.
I found the lady named Shelley in the pharmacy is helpful there but many of the others are rude and dismissive.

I went into shoppers to have prescriptions filled and was not given a time line as to when they would be ready I told them I would wait and as I did I spent a considerable amount of money in the store and went back to check on the prescriptions because it had been over an hour at which time my children we're getting quite fussy at this point but the prescriptions still were not ready and when my daughter picked up a bottle of vitamins officials 1 of the male clerks grabbed it out of her hand forceful book forcefully and was quite rude I found they did not give any customer service did not offer it to tell me what time the prescription to it would be ready or offer to deliver them and also did not tell me when I did not have my optimum card that you can not bring your receipt back to any store so I lost all my 1500 points for that shot not happy with that store will not be going back! The children were well behaved for being there so lone and if the male clerk who rolled hIs eyes at me and grabbed the item does not like people he should not work with the public.

My mother is suffering from Parkinson Disease. Her ability to walk and move is restricted to her disease and her medications. As her disease prevents her from walking far or doing her own shopping, I usually do it for her. This also means picking up medicines and medical products that are over-the-counter, including continence products. There are many times when these products are too expensive to buy full price. Therefore, when seniors 20% discount days are offered, we usually try to stock up essential expensive products to help offset the cost of living. This was fine when a year ago, when my mother was moving slowly and was able to come to the stores. Nowadays, she is unable to. Even though, my mother receives many medical prescription from the store and that her and my face are recognized, on seniors's day we are unable to receive any discount during the days that she is unable to be with me due to her disease. Since I usually go to this store for her medications, I naturally would like to buy her other products while I am there and my mother is not. I even tried to asked the manager for verification that I did have a disabled mother (during my mother's good mobility days). But the manager refused to see her or understand our situation. So as a disability senior who has to rely on her daugther to buy her medical supplies, my mother is unable to receive any senior's 20% discount on senior's day. Are normal healthy senior only allow to benefit from this day? Is this discrimination against the disabled?

I was a really sick man I came from 5 I was in the hospital for seven months, when I got out I couldn't far from my house but far enough to shoppers drugmart almost everyday, I got to no everyone, after over a year now that I'm back to work I went there after work to return something I purchased that did not work, I was told that I had to contact the supplier on the box, i said im a regular costumer and the three ladies at the front said take your busssines somewhere else, I was shocked, I came back from only having 5 percent chance to live to having the power and strength to go back to work and still have a good expertise with the staff at shoppers, I can't believe that it doesn't matter who u are but when someone gets a little power or chance to live to walk talk and now Iam back to work full time, that aside I went to shoppers to return a Luster 1 hour white light system but when I went to use it the light system did not work, the supervisor of that shoppers told me to contact the vendor who makes the product, but she said It can't be open but how do you no if something works without opening it, I argued with her but she walked away and said take your business somewhere else, I was shocked when I heard those words because I was a regular costumer iam still shocked.

Hello,
I'm an employee of Shoppers Drug Mart and my complaint is about a Front Store Manager that cut hours out of spite because of a time off request. This Front store manager complains she is over worked but goes on vacation all the time when and spends the good portion of the worked day sitting in her office and complains she is over worked.
To cut a full time employees hours is wrong and is a violation but yet there will be nothing done about it because that is the way Shoppers Drug Mart is.
For close to ten years I have been with the company and hated every minute of it and these latest actions is why i'm making a career change.
Sincerely,
Upset employee

I was approached and cornered by both the Store owner and Manager and told that I was frequenting the Plains Road location in Burlington too much. I was told that my visits were “looking suspicious” to their security cameras. I left publicly embarrassed and humiliated.

Apparently a recovering cancer patient on a disability pension is not spending enough money for the number of times I visit my “Family Drug Store”. I have NEVER been in trouble with the law and do not have a criminal record of any kind. I resent the treatment very much. As a former child care worker at various detention centres in Ontario, I now know first hand how some of those innocent children feel when wrongly accused of unwarranted “suspicious and prejudicial behaviour” While I was not asked to leave the store, I was made to feel entirely third class. IT WAS WRONG !