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1.0 1490 Reviews

Sheetz Complaints Summary

14 Resolved
1476 Unresolved
Our verdict: If considering services from Sheetz with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Sheetz reviews & complaints 1490

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Newest Sheetz reviews & complaints

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S
5:48 pm EST
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Sheetz manager troy

My boyfriend and I went through the drive through for cigarettes and a drink your manager there denied his ID due to it being chipped on the top corner which I understand completely but they usually still accept it anyways so I offered to buy them since my ID isn't ruined. The manager said he couldn't give them to me given the fact the transaction was for my boyfriend. We parked and I went in by myself to purchase the cigarettes and the manager told me no he can't sell me them because of my boyfriends ID and handed the money back. We've both are 19 with Drivers Licenses stating that. I'm highly dissatisfied with this sheetz I've skipped making 3 complaints but this was ridiculous.

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3:15 pm EST
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Sheetz fries

My boyfriend and I went to store 477 in Pennsylvania, and we just ordered two Meal deals. The fries were not only cold, but they were old and soggy, and we did not even get a full bag. I usually do not have issues with this location, but that is why I am writing this complaint. It was very evident the employees working did not bother to throw their old product away. I used to work in fast food as well, and these fries were completely unacceptable.

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4:31 pm EST

Sheetz too slow

The sheetz in king needs more than one person in the kitchen. I work for sheetz myself and I had to wait at least 7min on a hot chocolate before I finally decided to just leave. I wasn't even offered a refund the cashier just apologized. I understand they get busy but when you need help your suppose to ask for it. The manager was outside and the cashier was over at fizz city and the kitchen person was running kitchen and making drive thru stuff alone!

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4:06 am EST

Sheetz walk in food order take out

I normally don't stop at this particular sheetz that's on the Carlisle pike by Giants and Arby's here in PA. but twice I had to stop in to get breakfast which is on the route to go to work in the early mornings. The first incident I ordered the twisted blt with coffee and cup of tater tots. This has been the second time that I ordered cup of tater tots that won't be in a normal cup, it would be placed in the appetizer box. I understand that there would be less of or no supply's and go to the last resort but the lack of communication to customers and let them know that there's no "whatever" and would be replaced with something else is. The second time I ordered three sausage burritos with cup of tater tots. The tater tots was placed in the appetizer box and there was hardly any tater tots in the box and my burritos were bacon and not sausage. The lady at the register was super friendly but gave me no receipt twice. All the other sheetz would give you a receipt.

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8:45 am EST
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Sheetz cups and lids for iced tea

Hi,

You have raised the prices for all sizes of iced tea by too much all at once.in addition, the cups and lids don't fit properly - I have had several iced tea disasters when the lids popped back off when I was handing it to someone. It's not ok to raise prices and provide an inferior product. Get better lids and cups.

Also, I just tried to register an online account and I got that my Sheetz card number and pin are invalid. Well, they work every day in person.

Also, on your required registration, you ask for gender. That's not okay. Please update and make that not a requirement. Your category requirement here is ridiculous. I'm pretty sure you don't have an airline.

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9:08 pm EST
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Sheetz gas clerk

I recently went to local sheetz in wilkes-barre, pa. I was embarrassed by the employee. I swiped my sheetz card outside and selected to pay inside which I always do. The pump said I couldn't, so I went inside to prepay. I asked why it happened and a black young lady said "you must of stole [censor] gas before," in front of about 20 people, some of which I knew. I said I never did that and said I used the same payment method a few days ago. She then said "I dunno n[censor]" and took my money for gas. This is very unprofessional conduct and I will not stand for it. I was at all times polite and simply asked why it didn't work like always. This should be remedied. I can be reached via e-mail or phone. [protected]@gmail.com. [protected]
Thanks. Joe dougherty
221 kidder st.
Wilkes-barre pa 18702

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4:07 pm EST
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Sheetz manager tina's appalling customer service

Today I stopped at sheetz on 42 to purchase 4 cartons of Newport 100's and $20 in gas as I do once a month. Tina refused my card. She kept hitting fraud alert as I know because I worked at sheetz in the past and am aware of policies. She told me my card was declined and that there is a limit of how much you can purchase. I know there is not because not only have I been a regular customer with the same shopping routine for over 4 years, but I also worked at sheetz for over a year. She continued to reject my card and I kept getting fraud alerts while I was standing there. She then began to tell me it was because it was not in my name. It is my mothers card and we have the same last name as her. I am also the second holder on the account. As I left the store and spoke to my mother, she informs me that she too was getting fraud alerts and that the card has a zero balance. I went back in to continue my purchase, as another manager took over, Tina hovered over her and the transaction went through. She then began to tell me it's a new system where they are required to scan ID cards. Again, scanning ID cards has always been an option, the only policy is to check the cards and make sure they match. Today I was not shopping alone. I have a cousin from Rhode Island visiting who was excited to enter sheetz after I raved about how great the company and employees are. Egg on my face. A good impression was not made.

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2:16 am EST

Sheetz sheetz food

I order Sheetz for a quick lunch a couple times a week. The last two times I ordered the food was undercooked. I ordered the boneless chicken bites and they were chewy and undercooked. I also ordered a salted pretzel with chocolate sauce, the pretzel was raw in the center and the chocolate sauce container wasn't even half full. Tonight I ordered a bacon pretzel melt and the bacon was inedible. I don't complain usually but it's awful to get to work and realize that your lunch or dinner isn't edible.

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1:11 am EDT
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Sheetz 3 for $4 appetizer

We come here every night to the south charleston wv sheetz and order food. I always order the 3 for $4. Usually I'm impressed but I've been very disappointed this last week. 3 out of the 5 times I've ordered I have gotten 6 gator tots, 2 mozzarella sticks, and 3 onion rings... I've never been cheated this much before. And I've been to crosslanes, hurricane, and Ripley.
This is just getting rediculas. There is no place open besides sheetz when we get off. So us getting cheated is just rediculas. Me, my 1 year old and my 2 year old can eat this and be full usually but here recently I've had to make something else just to fill them up.

Also our sandwiches have been messed up in the past (My fiance orders the sliders) and they have given us attitudes about it.

The photo attached is what we received tonight. We also received this two other times this week.

We both work at dominos and we know we would cheat our customers this bad.

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pobarjenkins
Minneapolis, US
Nov 05, 2017 3:19 am EST
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Since you patronize the restaurant so often, you may want to check your food after receiving right away so that you can get a replacement or refund if something is wrong.

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4:28 am EDT

Sheetz the cashier

I stopped by your Lewisburg store in pa on my way to work at 5 am and the cashier left me stand there for 15 minutes and she knew I was there and when she finally came over she was giving me all kinds of attitude and was just being straight up rude to me and when she finally cashed me out she literally threw all my change at me and it went flying every where. It was the most, absolutely worst customer service I have ever gotten.

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12:10 am EDT

Sheetz service

I had came to salem va sheetz in your employees was rude a very disrespectful I had ask them to help me it took me three time to ask before I got anybody to answer me and when they did they had a nasty attitude like I bother them in after they ask me what hurted the most was the girl went back to her friend and laughing saying she don't know how to use the machine I didn't finish my order I walk out my feelings are hurt how rude your employees are

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7:01 pm EDT

Sheetz made to order pizza

On October 30, I went to the sheetz (1180 Manheim Pike, Lancaster, PA 17601) and I ordered a Made to order pepperoni pizza. When I received the pizza, it looked cooked, because the crust was crisp and the pepperoni was burnt. But, the pizza was completely raw! It was all dough, it was barely cooked. The only part you could eat was the crust, and I was so grossed out after the dough, I did not want to eat any. Sadly, I was traveling, so I could not go back to return it.

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8:59 am EDT
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Sheetz mto

I normally don't complain but this is the second time sheetz has messed my order up this week. I ordered a popcorn chicken sandwich on a pretzel bun and added on things making the total 8.99. I got a large box of popcorn chicken, normally I'd suck it up but it's pretty arrogant and careless to me when I ordered it before an 11 hr shift and can't leave the entire time to get food. I'm a loyal customer but doubt I'll be returning after dealing with this multiple times.

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10:45 am EDT

Sheetz food

I stopped to get my son a hot dog and added fried pickles to the menu. When I got the order I thought they forgot the pickles because the bag was so small I didn't see them under the hot dogs. Then when I pulled out the bag there were like maybe 8 small pickles and I paid 3.79 for them. So dissatisfied. I felt like it was a rip off. I got two hot dogs for $1 and only enough pickles for almost four dollars to make someone angry.

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9:18 am EDT
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Sheetz the chicken sandwich on the meal deal

Sheetz #007 5706 6th ave altoona, pa 16606
10/27/2017 at 9:34:24 order number 062
combo premium chicken that I ordered was cold very cold I had maybe two bits that were warm but the rest was cold. Bought it before heading down the road took first bite bread was a bit soggy and the chicken was kinda warm but as I drove down the road eating it I realized it was cold very cold. By that time I waz in the highway headed to camp and was not about to turn around. I will not buy from that store again it seems to happen a lot there not once but twice I've gotten cold food there

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Update by Melissa Hoover
Oct 28, 2017 9:28 am EDT

Happened at the sheetz on 5706 6th ave in altoona pa 16602 I had gotten a cold and soggy sandwich from there on the 27th at 9:34 pm I waz not happy at all I was grabbing my dinner to go was not going to go back ck there after I had gotten home for the night I am not happy I get tired of getting food from there that is cold most if the time I work late and don't feel like cooking I don't live far but it's the point in not driving no more and I wanted hot food I have got food before and was hot and ready the hottest part of my meal was the fryz. That's not good in my book . It's to the point that I don't want to buy from sheetz no more I think I'll drive a bit further to get Wendy's or McDonald's maybe something else but not there.

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9:29 am EDT
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Sheetz disrespectful manager/poor quality food

My finance and I went to the Sheetz close to my house. We ordered our food and went to the register to pay. Our cashier was an older caucasian woman. We cashed out and proceeded to pick up our food when the manager first accused us of not paying. He snatched the ticket out of my hand and starts to question me if I had paid. After I explained that we did indeed pay he started to act very short tempered and proceed to walk to the cashier and yell at her. Saying that she has to mark the ticket because they can't tell if we paid. My finace followed behind him stating that the cashier he yelled at was not our cashier. He did not apologize nor find the other cashier to explain the need to mark tickets. This was the worst and most disrespectful display of leadership. Also we ordered a breakfast pizza and the dough was not completely cooked. That made the pizza not edible.

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10:37 am EDT

Sheetz hiring manager

Had gotten a voice mail call from a manager name Crystal, stating that she would be there till 5 that day, I was just coming back from my last break on my prior job, when I called. Was put on hold for 10mins so I hung up, & called back. Crystal answered I told her who I was & that I was returning her call, she asked if I can do a quick interview over phone, I explained that I was a work & that I could do only 5mins, she then stated that she would call next day between interviews, that same night I got a email stating that they weren't preceding with my application at this time, & Crystal never called that day. I never got that chance of employment.

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9:15 am EDT

Sheetz food

My fiencee and I bought a bunch of
Food for dinner last night because we were starving. So we bought things such as milkshakes, burrito, cinnamon balls, and fries. It was by far the worst burrito I have ever eaten and the milkshake was so think with syrup you couldn't even drink it. Fries were cold. Spent $21 on all of this and didn't eat any of it! I would like a refund of the money because it was completely disgusting, and not even eaten.

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7:43 pm EDT

Sheetz food service - made to order

The last few times my husband and I have went to this specific sheetz and we order hot food, it’s never hot. It is cold, extremely cold. Cheese isn’t even melted. Steak isn’t hot, meatballs are cold. We order a large bucket of fries, bucket is Barley full. Spent 22$ on food and it’s not up to expectations. Last time we ordered a hot wrap, it was 12”. This time we got 2 hot wraps and we’re only 6” not 12. Now consistency, customer service is awful, and our food is no good. Just a waste of money. This store is the one located on the Baltimore pike in Hanover, in front of the Walmart.

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7:45 pm EDT
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Sheetz car wash

I went thru your car wash today & my car is filthy! Very dissapointed! I came home & hand washed it. I have pictures & a receipt.
Really bummed, I can't have the convenience of going to this just opened Sheetz in Raleigh to use as a quick car wash.
I posted pictures on here of the dirt. I understand not having a spotless car after using a Sheetz car wash, but not all this dirt left on my hood! Thats too much! I wasted my money. The car wash must have only cold water because I saw no steam. The soap or cleaner must be cheap. I want my m9ney back!

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Sheetz In-depth Review

Overview of Sheetz: Sheetz is a popular convenience store chain that offers a wide range of products and services to its customers. With numerous locations across the country, Sheetz has become a go-to destination for those looking for a quick and convenient shopping experience.

Location and Accessibility: Sheetz stores are strategically located in easily accessible areas, making it convenient for customers to visit. Whether you're on a road trip or simply need to grab something on the go, you can count on finding a Sheetz store nearby.

Product Selection and Quality: Sheetz offers an extensive selection of products, ranging from snacks and beverages to freshly made sandwiches and salads. The quality of their products is consistently high, ensuring that customers receive delicious and satisfying items every time.

Pricing and Value for Money: While Sheetz may not always have the lowest prices, their products offer great value for money. The portion sizes are generous, and the quality justifies the price. Additionally, Sheetz frequently offers promotions and deals, allowing customers to save even more.

Customer Service and Staff: The customer service at Sheetz is exceptional. The staff members are friendly, knowledgeable, and always ready to assist customers with any questions or concerns they may have. Their dedication to providing excellent service enhances the overall shopping experience.

Cleanliness and Hygiene: Sheetz maintains a high standard of cleanliness and hygiene in their stores. The facilities are well-maintained, and the staff regularly ensures that everything is clean and tidy. This attention to cleanliness creates a pleasant and comfortable environment for customers.

Convenience and Efficiency: Sheetz is known for its convenience and efficiency. The stores are designed to facilitate quick and easy shopping, with well-organized aisles and clearly labeled products. The checkout process is streamlined, minimizing wait times and ensuring a smooth experience for customers.

Loyalty Program and Rewards: Sheetz offers a loyalty program that rewards customers for their continued patronage. By joining the program, customers can earn points on their purchases, which can be redeemed for various rewards. This program adds value to the overall shopping experience and encourages customer loyalty.

Online Presence and Ordering: Sheetz has a strong online presence, with a user-friendly website and mobile app. Customers can conveniently browse through the product offerings, place orders, and even customize their items. The online ordering system is efficient and reliable, making it a convenient option for those who prefer to order ahead.

Overall Experience and Recommendation: Overall, Sheetz provides a fantastic shopping experience. From their wide product selection and quality offerings to their excellent customer service and convenient facilities, Sheetz consistently delivers. Whether you're in need of a quick snack or a full meal, Sheetz is a reliable choice that I highly recommend.

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+1 (800) 487-5444

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