Shaw Floors’s earns a 2.3-star rating from 0 reviews and 22 complaints, showing that the majority of flooring customers are somewhat dissatisfied with their flooring products and installation quality.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Nonsense
Within a few months, it started to bubble in certain spots as though it was exposed to water. While there had been spots where water came in contact with the floor; drops, water from the dogs' water bowl, those are not the affected areas. We wipe up anything we see on the floor.
Up until April there was only one dog in the house but there had been the beginnings of bubbling in two areas. Since then there are two more dogs, both Shih Tzus, very small animals. One, the male, will occasionally pee on a chair leg, table leg or the trash can. We clean them up as soon as we see them. It's never much since the dog is so small and it never sits more than an hour. But the areas where he has peed are not the areas that are being affected. Even the flooring by the sliding glass door leading outside to the deck, where the dogs drag in snow, hasn't bubbled. There is nothing by the sink, dishwasher or refrigerator. The spots are mostly in the center of the room. Initially Shaw claimed the damage was consistent with a leak in our dishwasher, sink or ice dispenser. Neither the dishwasher nor the ice dispenser were even installed till the problem had already been reported to Chester County Flooring. Shaw came out and tested for humidity and claimed that that levels were 16% and too high therefore they rejected our claim. They also claimed that the basement was damp however the laminate was laid over an existing linoleum floor which never allowed moisture up through he floor before. Even Chester County Flooring acknowleges that's an impenetrable vapor barrier. We went back to Chester County Flooring and they came out and rechecked the humidity levels and said that it varied between 8% and 16%. The bubbles are occurring in the area where the level is 8%. After their check they talked with Shaw again, Chester County Flooring said they tested their floor which is identical to our floor by pouring water on it and letting it sit for two days. We didn't see this for ourselves but they say it didn't bubble at all and then asked Shaw if dog urine could affect the floor, ignoring the fact that the problem was there before there were three dogs in the house. Plus, it is all based on Shaw saying that yes urine could damage the floor. Of course they are going to say that. I know a woman who has cats and they pee on the floor and it does nothing to the floor and she has a lower grade floor than we do. Regardless, that doesn't account for the damage all over the room.
As a result, we were offered a box of flooring to replace the parts of the floor that buckled but we have to do the work ourselves! It seems to me that either they are fully respionsible or they aren't responsible at all. If they are willing to give us new material there must be some tacit admission that the material was faulty. We don't have a urine problem. The problem existed before we got the dog and the pattern of damage does not match the couple of spots where he did urinate. The saleswoman at Chester County Flooring told my wife that something had to make the floor do that. Of course but they are saying that we have to prove we didn't do anything to void the warrenty. This is nonsense! The floor cost over $2500 and I'm supposed to install it?
The complaint has been investigated and resolved to the customer’s satisfaction.
Very poorly treated by Shaw Flooring
Shaw Burmese Teak Engineered Wood Flooring Shaw Flooring Dalton, GA In November 2006 we purchased Burmese Teak Engineered wood flooring manufactured by Shaw Flooring from an Internet seller, The Floor Store. to replace an oak engineered wood floor damaged by water. During installation, we noticed the floor was developing scratches, dents and pitting. In fact, following manufacturers directions, we placed a sheet of masonite under the refrigerator prior to rolling it in place and the floor still was dented from the rollers. This was disturbing since the floor was advertised as kid friendly and suitable for commercial traffic and yet it was not as durable as the old floor we previously owned. We concluded that the lot we received must have been defective since it was not as durable as advertised.
We contacted the Floor Store who had Shaw send an "independent" inspector who concluded that our dogs caused the problems. This didn't make sense since the dogs had not been allowed into the area and isolated boards showed the denting phenomenon. I explained the problem to the Floor Store who told me to sue Shaw if I was unhappy. We began contacting Shaw to obtain the results of the testing on the sample boards the inspector had sent them.
After weeks of unanswered calls and messages, we were told that the boards had not been tested, they looked at them and they appeared okay. It was suggested that we have the flooring tested by an independent, certified laboratory.
We searched and found an accredited lab that would perform the testing at our expense, but they needed specifications from Shaw prior to testing.
Again, we were referred to another person at Shaw who said he would obtain the information for us. After more weeks of unanswered calls and messages, it was evident that we would not be given the information necessary to have the floor tested.
We now have spent considerable money to replace a floor with one that is not durable or family friendly. We have been very poorly treated by Shaw Flooring who did not even have the courtesy to tell us they would not be able to give us any assistance and the Floor Store has maintained all wood floor scratches and dents and if we are unhappy, sue Shaw.
The flooring is not snapping properly. Lots of the flooring has pieces missing where they are supposed to snap. They are crappy flooring that dont snap together or stand up to its name
Oh it makes sense to me. After my independent investigation found that my dogs water bowl caused my entire floor to buckle at the seams and now this, I am seeing a pattern. Shaw hates dogs. Kidding, sort of. Sorry about your bad experience.
We purchased SHAW flooring in 2007, also. Our floors are pitting around the edges and this started occuring immediately. We had a complaint put in place to Lowe's who contacted SHAW. SHAW sent a person to look at the floors and they said it was what we are using to clean our floors. NOT! We gave up, but our floors are horrible. They separated and look like they are pieced together instead of a solid floor.
Overview of Shaw Floors complaint handling
-
Shaw Floors Contacts
-
Shaw Floors phone numbers+1 (800) 441-7429+1 (800) 441-7429Click up if you have successfully reached Shaw Floors by calling +1 (800) 441-7429 phone number 0 0 users reported that they have successfully reached Shaw Floors by calling +1 (800) 441-7429 phone number Click down if you have unsuccessfully reached Shaw Floors by calling +1 (800) 441-7429 phone number 0 0 users reported that they have UNsuccessfully reached Shaw Floors by calling +1 (800) 441-7429 phone number
-
Shaw Floors emailssupport@shawfloors.com100%Confidence score: 100%Support
-
Shaw Floors addressP.O. Drawer 2128, 616 E. Walnut Avenue, Dalton, Georgia, 30721, United States
-
Shaw Floors social media
-
Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all Shaw Floors contacts
Recent comments about Shaw Floors company
Shaw tuftex, classic beauty, he & she carpet, style zz059
Mohawk Industries
26 reviews
Empire Today
843 reviews
50 Floor
30 reviews
Floor Coverings International
5 reviews
Express Flooring
71 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have had the EXACT same problems with bubbling, cracking, coming up, separating, and extremely hard to clean and keep clean. They always look like they are greasy or something. I found this CLASS ACTION LAWSUIT ON THE INTERNET. I THINK WE SHOULD ALL FILE A COMPLAINT AND SEE IF WE CAN GET REIMBURSED, http://topclassactions.com/
Have had severe health issues from Shaw flooring...please let me know if anyone else has experienced this.
I had Shaw Patriot laminate flooring installed four years ago. Within 6 weeks, the planks were curling at the edges and some had warped. There was an especially bad place that was under a chair. Called Nebraska Furniture Mart, where I purchased it. They sent out an inspector. What a JOKE. He looked around and then went to his truck to retrieve a black light. He shined it on the floor and then said the problem was pet urine. I found this strange since I have large dogs and the worst problem was under a chair. I couldn't figure out how a 70 lb. dog got under the chair to pee. There was also curling at the edges of the planks. He said I must have let water stand there. These damaged planks were all over the house, not in a small area. I knew I was getting the run around so I called NFM and Shaw. There were of no help at all. I purchased this flooring because of the "great" 30 year warranty. A warranty is only as good as the company who backs it and Shaw does not honor their warranty at all. Buyer Beware...
We had Shaw Laminate flooring installed in all of our main floor rooms. Entry, kitchen, dining room, living room, laundry room, hall and bathroom. We immediately noticed strips of a waxy substance along most of the boards. We contacted the dealer, they contacted Shaw and Shaw sent out a floor cleaner and when that didn't work they sent an independent floor "expert" to look at our problem. After about an hour of scrubbing on the substance the floor "expert" could not get the substance off the flooring. The "expert" thought it was a manufacturing problem. In the meantime, dealing with the substance, the dealer and Shaw, I noticed that water marks on the flooring would not mop up. I would mop the floor with the cleaner Shaw provided and while wet the floors looked great but as soon as the floors dried all the water spots, foot prints and dog prints would be back, looking like the floors were never cleaned. We do have a large dog, who has a beard, and as you might suspect, a dog with a beard leaves water on the floor after drinking. We have a floor mop nearby and always wipe the floor as soon as we see he has taken a drink. After reading some of the other complaints I notice many people are experiencing bubbling and gaps...I haven't noticed this but it is early as the floors were just installed about 4 months ago. Our dealer, who has worked with us as best he could got a response from Shaw that offered us $400. We spent $5, 149.76 for this flooring and $400 seems a bit benign. We told the dealer to go back to Shaw as that amount was not acceptable. They came back with a $600 offer. Now I am unsure of what to do. They will replace the floors which means 5 days of work and where do these retired old folks with a big dog go while the work is being done? And, even if they replace the floors, will I still have the same problem with spots? My floors look like the entrance to a busy shopping mall. Now what?
2 Sept 2015
We have just experienced the same issues Shaw and their distributer "Floors Direct" Melboune, Florida. Same scenerio as others on this complaint blog bord. Our laminate is 1 yr old and installed in 3 bedrooms, living room and 3 closets. SHAW is an ignorant distributer of inferior grade products and deliberate misinformation. Goog idea to steer clear of Shaw products! We are also very disappointed in Floors Direct for not recognizing the documented history of this inferior product and favorably responding to our complaints. Floors Direct merely requested that Shaw provide an inspection of the Shaw laminate by Shaw's chosen inpection company. The results were laughable and mirror every other Shaw inspection that we have read on several other complaint boards on the internet.
If anyone wishes copies of all our communications with Floors Direct regading this issue please let me know.
Bottom line is stay clear of companies who knowingly do not support customers valididated complaints.
We just built a new house (2, 625 sf) three months ago and had the Shaw laminate installed everywhere except the laundry room and both bathrooms. Immediately I started seeing the edges of the planks curling up or warping. There are also corners and sides that have noticeably swelled up. My home is set up that as soon as you walk thru the front door you have direct view to the back patio. And with the smooth surface of the laminate it's obvious that the flooring has "issues". I am so unhappy about this floor! I'm not familiar with laminate at all so when we had to make our final selections for the new house we chose this laminate because it blended with the tile we had in the other rooms. No opportunity to research because we had to make a decision that day. When the builder was prepping the house for our final walkthrough the cleaning team had a bucket of water and a regular mop and was "cleaning" it like it was a tile floor. I had heard that water could not be used on laminate but thought they knew what they were doing. I have 3 Yorkies and yes they occasionally have an accident ... especially the 15-yr old one. We try to clean up any spills or accidents as soon as they occur but I honestly don't inspect the whole house on an hourly basis to see if there are any "accidents". I see a spill and freak out because I know there's a high probably that this will cause warping to some degree and that it needs to be cleaned up immediately. This is crazy! I never thought that a FLOOR would require special handling. It's certainly not suitable for everyday living. The builder is having a floor guy come out for an inspection but I'm not very optimistic on the report. The builder rep told me that it may take a 1 - 1 1/2 YEARS for it to be normal. WHAT? I had a local floor installer come over for a quote to totally re-do our floors. When he walked in and w/o even introducing himself said he was "horrified" at the condition of the flooring. Now I have problems trusting anyone so not sure if he is giving me the runaround and just wants to sell me a new floor. His is a family owned business so I would hope that they want to do the right thing for their customers. I'll be retiring at the end of the year and we just don't have an extra $12-15K for new floors after getting into our new house. I'm sick that I may need to continue working for a few more months just to pay for a new floor. I would be interested in participating in a class action suit if I get the same answer next week that everyone else is getting. So disappointing ...
We are experiencing the same issue. I do not "mop" my floors, I use a slightly damp cloth and spot clean my floors. Our dogs are dried when they come into the house, and they do not enter on the wood flooring - they come into a linoleum floored room for drying. My entire house was done in Shaw/Swiftlock, and I have rising/curling edges EVERYWHERE IN THE HOUSE. Does anyone know if there's another class action suit for this? I saw one on a legal site, but it's since closed. I'm fed up, I can't imagine needing to do my whole house over.
I have the same problem. We have no children, just grandchildren that visit sometimes. No pets. And the same thing. If any water is left on the floor at all it has bubbled. I bought a laminate over wood for some rooms in my house as it is suppose to be more durable. Salesman saying how she has dogs and it holds up to the abuse of her large dogs. What crap. I wish I would have put wood in. At least if it gets a scratch you can buff it out. This I can't do anything with except replace. But why. It will just happen to that flooring to. When I wash it, I instantly take a towel and dry behind the mopping as I am afraid to let any water touch the floor. I have never seen such crap and have a large home and put this in two huge rooms. I will have to tear out and just put in new flooring. I have other brands in other rooms and they are beautiful and clean up perfectly. There should be some sort of lawsuit against this company.
We are having the exact same problem. They are blaming my dogs even though the areas aren't in their traffic path. They did replace the floor once, and the spots are now in different locations. The finish is literally rubbing off. They have sent an army of independent inspectors out all of which said this wasn't right... but according to Shaw and Standard Pacific, this is now a problem of having pets. I believe this floor is just nice to look at, not to live with. Terrible customer service and terrible product.
Wow - I so wish I read all these reviews before I purchased my home and paid extra for Shaw laminate to be installed! I only hope others will read these reviews! Their inspectors lie and blame everything they can to avoid having to pay out on warranty. I have a brand new home, 6 months old, and they are blaming it on the fact that I have 2 dogs which caused the "moisture issue." This is total BS! My previous home had laminate also, had pets and no problems ever with that laminate for years. So much for paying extra for laminate, it is junk! If they can't stand up for their own newly installed product, it obviously has real issues. Beware and don't make the same mistake.