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Sephora / bad experience with sephora

1 San Francisco, CA, United States
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I had quite bad experience with Sephora and I'm very disappointed. I've ordered products in total $300 cost but when I received my package and opened it I saw only a lot of samples in the box. I contacted Sephora customer support many times, sent them messages and even called. I wanted to return the wrong package and was hoping to get a refund. I received an email from Sephora and was asked to call their support. When I called they said that I have to wait 14 days and they will decide if they can offer refund. However its already 25th day but there is no response and no refund. When I tried to contact them again, they just answered that I need to call support again.

Jan 4, 2016

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