SBI Cards / levy of late fees and finance charges
The helpline service of SBI CARDS are very rude and not at all aware of the subject. They don't provide the proper feedback and information on any queries. I had problem in receipt of statement for 4 months and even after regular complaint, the same was never resolved by SBI CARDS.
From time to time, I have made the payment of principal amount of money and requested to waive the late fees and finance charges. Once they have waived the same but then they become very rigid and regraded to change the same due to their policy. It's mistake of SBI but they don't realized that and blame the customers for non payment.
For last 4 months i m discussing with Mr. Ajay Bharti -VP of SBI cards but his behaviors was also rude and rigid. Instead of sorting out the issue, he tries to explain the situation in different manner.
During this discussing/communication with sbi cards, they have levied finance and late fees charges on non payment of disputed late fees.
Each month they levy the additional fees without resolving the issue.
It's quiet surprising to know such kind of behavior with one of the biggest public section banks.
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