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Look loosers, all of you who are complaining about santander are horrible customers anyway. I mean all of you are complaining about interest than its your own fault due to the fact of your credit being bad! Thats how most of yall became santander customers in the first place. Santander only finances sub-prime customers (last chance financing) and yes they give high inerest rats buts there is no one else to blame but your self. Also if you paid your bills on time than they would have no reason to call you and when they do its collections your speaking to, not customer service... And yes there is a huge difference between the two. Also you will be charged a daily per diem if your late, thats called a daily simple interest loan and you agreed to it when you signed the contract. Heres a noble idea, if you just contact santander if your haveing difficulty making your payment and guess what they will work with you but if you dont, dont sit there and complain when they call you because you owe them money... Its called common sence people... Stop crying and pay your bills!
i had rather be bad at spelling than crying on this page how its santanders fault that i cant pay my bills on time... wow you all you can comment on is my spelling... classic, you must be one of the loosers that cant pay their bills
Boo hoo! Looks like more of you losers are still crying! Look I highly encourage anyone to contact a lawyer, go ahead and waist your time. SANTANDER has never broken ANY LAW, every single call is recorded and reviewed. I guess I have to repete myself, pay your bills on time like responsible adults and you WILL NOT be in collections... DUHHH Also Santander is CLOSED on Sunday's, and please SHUT UP about the CITI buy out, they couldn't get you losers to pay so of course they went out of business ( CITI AUTO DIVISION). Also I do have a real job, unlike most of santanders customers, to be completly honest I make more than 95% of santanders customers so please stop embarrassing yourself. Oh and look at any other sub prim lender and they will have just as many " complaints" as Santander.
Oh and before I forget... Your right there has NEVER been a time in history where thousands of people were wrong.
Ok, what makes all of you losers mad is that I'm telling the truth and you don't like what I'm saying. Also, please send this to as many people you want at Santander, but you might be wasting your time because Santander monitors this forum closely. What I don't understand is, why not refinance with another company if you hate Santander so bad? Now some of you deadbeat losers might not be able to refinance, which is understandable because YOUR CREDIT SUCKS. Now if this is the case, guess what, YOU DON'T DESERVE A VEHICLE AND YOUR STUCK WITH Santander so suck it up and pay your bills on time! Also every conversation that a collections agent has with any customer is well documented, and 3000 employees can see any "notes" that anyone writes on an account. If an agent acts like they don't know what your talking than that's called strategy, so they can catch you lying idiots in your constant lies. Oh and before I forget, Santander attempted to notify every single citi customer, if you idiotic losers would read your contract at the dealership instead of seeing something shiny that you obviously can't afford than you would know that a lender can sell your contract to ANYONE they choose as long as they abide by the terms of the original contract. Santander have NEVER violated any contract or broken any laws especially when it comes to the FDCPA. So please, call me any name you want because I don't care in fact I'm smiling and laughing right now because I pay my bills on time and I have NOTHING to complain about. By the way the economy has been "bad" for a very long time so stop using it as an excuse as why you can't make your payment on time.
Oops I forgot to be sarcastic... Yes my real name is John Santander and of course I work for Santander I mean how else could I possibly know about consumer lending or collections practices. We all know there is nothing on the Internet or the library about it. Please...
Yea, you have a degree... You must be an expert! Ha, by the way a degree from the university of phoenix is like being the first place finisher at the special olympics!
Good job on copy and paste hero... Did you learn that in paralegal school mr smart guy... Don't you have like 128 comments on boards like these yet no complaint of your own... Hmmmm maybe you are a Santander customer... Let this get out, I mean unless something changed in the last 5 min we live in America and I am free citizen with my own opinion and I can express my opinion about you losers any way I want. Oh and currently any collection that calls a delinquent customer is located in AMERICA and yes in the south " y'all " is a word and it's used often. If you don't like it than please shut your Yankee but up!
Ok, look if you make a decent salary than that usually means your intelligent enough to know what a savings account... No excuse.. if you make more than 50k a year and still live pay check to pay check than u don't deserve that job! Hey guys seriously I never said I worked at Santander, which I don't, so stop trying to blame an entire companys actions on me. Now listen, I know how Santander operates because I'm smart enough to ask questions I don't just assume, or just jump to conclusions because I'm emotional. Also if I'm going through a rough time I don't look for anyone or anything to blame, I self reflect to see how my actions caused my particular situation. Santander is a company who's goal is to make money, not pander to a bunch of low lifes who can't take responsibility for their own actions.
Ok I will tell everyone here my real name my real phone number if they can please tell me one car dealership owned by SANTANDER... news flash Santander is a finance company, they don't care one bit about the vehicle, all they care about is the loan. DUH!
You are right, this is a complaints board, so why don't you people actualy complain about something instead of whining like 5 year old children. Wake up! Santander would of been shut down years ago if ANYTHING any of Y'ALL (yes I did say y'all and I said it on purpose) said were true. There are more lies on this board than a first date. Before I forget, if you are financing a vehicle than guess what? THAT VEHICLE IS NOT YOURS, untill you pay it off and get the title. @enoughsenough I really don't care about resume, tell + jdh + since apparenty he wants to get in your pants. I am on this board to bring you losers back down to reality. I have nothing but respect for Santander especially if they have to put with you ###s!
:-)
Really... Last year... Hahaha... If you only knew what you were talking about. I wish I did work for Santander but sad to say I don't. If there are so many "cases" aginst Santander than why isn't it in the news and why do they continue to grow faster as a finance company than any other finance company in the history of this country. Look if everyone has such an issue with this company than just refinance with another company or pay off your loans... It's way to simple, but noooo you idiots had rather whine and cry in the Internet than do anything productive to solve your problems.
wow +jdh+ I think you might want to invest in some anger management classes, calm down high speed it's just the Internet and just a complaints board. Getting this defensive over a company doesnt make your argument very strong. Now, looks like I have to say this again, I DO NOT WORK FOR SANTANDER, but it doesn't really matter because even if I did I'm sure I would still defend them. Now it's extreamly hard for me to believe that all of a sudden everyone thinks that the citi accounts are being handeled any different than they were at citi. I say this because all the citi employes came to Santander with the buy out. In fact most of the citi employees only work citi accounts, sane thing goes for HSBC, DRIVE, ROAD LOANS, SOVEREIGN, TRIAD and UNITED AUTO CREDIT. The employes for those companies mainly only their original accounts. Now listen the fact you had to pay more at ur maturity date is because you were late on ur payment during the course of your loan ( daily simple interest). Why the heck didn't you just send what money you had, regardless of the balance or the pay off. You have the ability to forecast wether or not your going to have a balloon payment at maturity atleast a year out (by calling in or online) why didn't you plan accordingly? Also you can request a maturity remodfication 2-3 months before the maturity so u don't have to come up with such a large balance at the end of your loan and save the credit hit. This is extremely easy to do, and there is no one to blame but yourself if this does happen to you. Oh by the way, why on earth would I waste my time to tell all of this to your face, I mean come on I'm sure your spouse knows your a looser by now so I wouldn't be telling your spouse anything new. Since you got so defensive I'm sure you marriage is going very well so please seek couples therapy and don't take ur failed marriage out on this board because no Santander customer has any advanced degree in anything useful otherwise they wouldn't be Santander customers. DUH...
:-)
Thank you for proving my point, they have been around for more than year... Oh and just because u have a certification in phlebotomy doesn't mean your a doctor. Community college all stars always think they have something to prove to the rest of us who have a real 4 year degree. Do me a favor un mount that high horse your on, remove the broom handle from your butt ( your in the health care field you know that's not healthy) and come back to reality.
Lifelnr... Do you honestly care where I went to school... I seriously doubt it. Besides it's way to easy to critise my writing ability if you can't come up with a good rebutle to my solution/argument. You criticizing my ability to communicate is a mute point when were talking about these dead beats ability to pay their loans. Hey! I want my thank you! I deserve it! I have given everybody a good viable solution to each complaint on this board, now if you all can look past the fact I called you all losers and deadbeats ( which you all are) and take my advise than you wouldn't have any issues with SANTANDER. @ergh, who are you trying to impress, I mean I honestly could care less where u work or what ur degree is. I mean are you trying to justify your career choice to yourself... People who do that are usually not very happy with their life choices. I'm guessing your credit sucks hence your involvement with SANTANDER it's ok you still have time to fix it but please don't take it out on everybody else.
Lies lies lies... And some silly, albeit clever song by our old friend +jdh+ look losers, Santander has collection agents they ARE NOT customer service! If you can't pay the full amount that is due on an account when they call and ask for it than guess what YOU ARE REFUSING TO PAY! It's very simple. As far as passwords for your online account, if you call and ask for Santander to e-mail you a temporary password than guess what they have to e-mail the account servicing unit in Dallas tx and they are the ones who reset passwords. Keep in mind Santander on any given day has over 400k accounts just in collections. If you don't get it e-mail fast enough than just wait and remember what ur grandmother told you, patience is a virtue. Or you can call back and ask them nicely to send it again. Oh and I didn't realize it's standers fault ur husband is spineless I guess you should write and explain that to them so they can hold your hand and say sorry. Deferments, your account has to be over 30 days past due and you can't of had one in the last 6 months to qualify for a deferment, it's not that they refuse to give you, Santander must decide if it is in the companies best interest to grant a deferment. Especially if Santander just gave you one and it still didn't catch the account up. Santander is a company, who goal is to make money just like every other red blooded American on this board. I was never a Marine nor do I work for SANTANDER... I wish I did just so some of you would shut up about it.
Refinance! Duh!
Refinance with another company
Ok apparently you can't read, that is santanders policy. Most finance companies have policy's that regard deferments. Oh and almost everything you just wrote is a complete LIE, do you really expect me to believe and of that crap. Look, SANTANDER uses Western Union to schedule and take payments, and they charge Santander to use their services so they in turn charge the customer. If you don't like to pay to make ur payments than first bring ur account current then set ur account on auto draft and they won't charge you a dime. If you don't like late fees than don't pay late, DUH! ###!
You don't have to work for a company or have someone related to you to know how a company works. It's called asking questions and using ur brain. Everything I know about this company came from me calling [protected] and asking the nice person a question and every time I call they are more than happy to help me and answer all my questions.
Yes your right, everyone is against you and the world is sooo in fair oh my goodness what are we to do. Poor you! Oh what a horrible life you must have, maybe you should move home to your moms house so she can protect you from this horrible unfair world. Look I pay for all my vehicles in cash, I never finance anything. Look if your just going to lie on this board than please put your creativeness to a better use like a rousing game of D AND D. Trust me, I have read all of the lies oops I mean complaints on this site and nothing strikes me as valid so please stop whining and grow up and be responsible
You don't want the truth because you don't want things to change, y'all had much rather complain about stuff that is sooo easy to fix. Oh and I bet u 20 dollars you can call up there and ask them anything you want and they will answer you.
@ enoughsenough ok since you didn't call me a name or act childish like most losers on this post I will be honest with you. I said earlier that Santander uses a third party to process payments (western union speed pay) well they can't post date any payments past 10 from the day you call in or past the end of the month if your more than 30 days past due. There are a few exceptions but none that apply here. Also if you post date a check of any kind than it will take 2-3 business days to hit your account also they won't send it electronically to your bank until 1121 that night of the date the check is suppose to come out. If you want an automatic payment than use ur bank or call back on the day you want to pay and use ur debit card (yes they can waive payment fees they just don't like doing it) as far as documents go... No collection agent has the ability to mail anything they can see your documents (dependent on which finance company you originally had before the buy out eg citi, Hsbc, triad... Through a system called optica) but even a manager can't mail anything out. You need to ask them to e-mail the ASU department ( account servicing unit) in order to have anything mailed. And no you can't call them because they don't accept calls from customers but you need to follow up daily otherwise it could take a long time for them to get to you in their que. Also every time you call, it's recorded and documented... Their system is so that they can't continue working unless they document the call. They are trained to have the purpose of the call and the reason for delinquency recorded every time you call in, also they will act like they don't know what you are talking in order to catch a customer in a lie or see any inconsistency from the previous conversation, just ask them to check their ACTIVITY NOTES. Please dispute any credit report issues with transition or equifax or which ever u want.
Santander hires very few CSR'S, the majority of their employees are collections agents, wether it be front end 1-40 days past due, mid range 40-60 days past due or backend 60-120 days past due. They do go through a formal week long training period and yes they are trained as I described earlier. Keep in mind now a large majority of their current staff came from the other companies that they acquired and Santander did not retrain them in collection practices. The most aggressive collectors came from HSBC, united auto credit and CITI. Santander is a servicer of the loans and they employ in house collections and alot of people disagree on how they do business but the truth of the fact is that it works and they turn a huge profit. If the people you talk to their seem irrate than keep in mind they get cussed out and screamed at on a hourly basis. I guess you have to put yourself in their shoes to understand. If you have issue with the agent just ask to speak to their manager.
Lol! I DO NOT WORK FOR SANTANDER, my affiliation with that company is exactly as I described in previous posts. You don't have to believe me, it doesn't really bother me that you think I'm lying but I am being honest with thier policies and procedures. I haven't called anyone specific by name when I say losers or deadbeats and I have yet to use any profanities. But my overall point is proven over and over again by you comments and remarks so please keep it going because we know how blaming others solves all problems.
What did u ask them that they didn't answer?
You have absolutely no idea what your talking about... Funny though!
@ duh sparky, you might want to delete your last post, you just made yourself look very dumb.
That info is neither informative or useful... But good job on using copy and paste!
Hi! It's been awhile, have you missed me!
The complaint has been investigated and resolved to the customer’s satisfaction.
![Specialized Loan Servicing [SLS] reviews, listed as Santander Consumer USA](/images/business/48-48/120446/sls.jpg){kind=small}
I, myself, am a Santander customer. My credit is not the best, so I know when I take out a loan it is going to be a higher interest. I realize if and when I get behind in payments with any creditor, regardless of reasons, medical or otherwise, they are entitled to contact me. That being said, in my experiences, customer service has been exceptional. When I have fallen behind they gave me alternatives to work out my situation; in order to bring my account current. They have, in my opinion, gone beyond expectations. I am glad to be a customer of Santander. I also realize each person's experience is diffent.
My complaint is with the company "so called" losing payments. How can you cash a check and claim you never receive it. And expect you to pay again when they already got a damn payment. And then they call you from 10 different numbers from 7am until 10pm 7 days a week. That's what I'm pissed about. Stealing my damn money and expecting me to shell out more.
Useful info on these bottomfeeders here; https://secure.wikimedia.org/wikipedia/en/wiki/Banco_Santander, and here; http://finance.yahoo.com/q/mh?s=STD+Major+Holders . yes boys and girls, their NYSE label is "STD", It fits. look at how Wells Fargo is a major shareholder, now stay with me, Wells Fargo took over Wachovia bank, They are the ones that just got fined for Laundering 300 BILLION in drug money. Think there may be some dots to connect here?
This company actually buys sub prime lenders, so while a customer may have a great relationship with the original lender what happens is Santander comes in and buys the loan and then tries to collect on the original loan amount instead of the amount remaining on the loan. What happens is customers are then charged twice the interest because their credit report will reflect Santander instead of the orig company and no payment history, only the orig loan amount. I just fixed this issue, well my attorney did, and finally they are off of my credit report but the orig loan company and all of my payments are off as well.:(
I'm still trying to access my account online. Been trying since last September. Lol! Okay, it's really not funny...sad actually.
Are you seriously expecting anyone to believe your claim that you DON'T work for Santander, Johnnyboy? No, contrary to what you may think, the world is not stupid. You cannot sit there and give all these details about Santander policy / rationale and NOT work there. Oh no, Jonny...you DO work for Santander and you ARE one of those little ###-faces on the other line when we call, aren't you? Come on loser, spill it!
Ugh, What a jerk! My account was sold to Santander, because Citibank Auto went under despite taxpayer dollars that went to bailing them out of their troubles. Get a clue Santander. Ironically, every single non-customer service rep I've spoken with at Santander was named "Peggy"!
"they will act like they don't know what you are talking in order to catch a customer in a lie or see any inconsistency from the previous conversation." - Wow, really? This is how the company is run? CSR's in my line of business would be written up for treating customers this way, but it sounds like upper management has "trained" them to do this. I find it very inconsiderate, especially being a customer whom has only been late TWO times...due to inaccurate information provided to me by a CSR regarding the deferment of a payment and setting the payment up via phone. I don't care if you work for this company or not. I'm finding more and more interest in the way this company is being allowed to operate according to your "inside" information. Maybe you know this, do the CSR's receive formal training or are they thrown on the phones the first week they start? I'm not understanding why someone would tell me they would get a copy of my documents in the mail if they know they're not allowed to. That's not right. You seem to think the only reason any of us customers call Santander is because we are delinquent. "They are trained to have the purpose of the call and the reason for delinquency recorded every time you call in." I guarantee a majority of customers have to call so much is because of the lack of accurate information they receive each time they call. I'm sure there was/is a lot of confusion and frustration among us of why our loans are now with a collection agency when most of us were in good standing with our original holder. And what does that look like to someone running my credit in the future? I now have a collection agency on my report rather than the original bank. The first time I called Santander I asked if it were a collection agency b/c of the initial recording and was told no. I was told Citifinancial no longer handled auto loans so they took over. I believe there are just a lot of irrate people, including myself, that were responsible and in good standing with our original loan holder and now we are dealing with this. I mean, a collections agency certainly handles things differently than a bank does. That definitely explains the harrassment and unwillingness to work with people that others are experiencing. Good to know.
Actually that's not true. Call and ask for your original loan documents. You will probably get hung up on. I did finally get a 3rd person to say they will send them to me. But upon calling 2 days later to verify it was being done, they had no note of it in the system and said they would now send them. LOL! Happens with scheduling payments over the phone as well. Set it up to process on your due date, then see that it doesn't come out of your account. Call back and guess what...no record you ever called! WOW! One thing I'm thankful for that I see a lot of others have been cursed with, my credit report hasn't been jacked with...yet. The loan is on there with paid as agreed...thank goodness.
Nothing y9u write strikes me as valid, [censored]. Nobody would call Santander if they didnt have a loan with them or wold know their practices unless they worked for them. You're certainly not an investigative reporter. You can't even spell l-o-s-e-r. Give it up [censored]. Nobody wants your advice, shill.
If you don't like to pay to make ur payments than first bring ur account current then set ur account on auto draft and they won't charge you a dime. If you don't like late fees than don't pay late, DUH! ###!
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That doesn't work either, [censored]. Haven't you seen the OTHER complaints about this [censored]hole company taking two times the payments and causing their customers to overdraft. Of course, they will deny and ask for proof because the Santander [censored] employees are too ###ing stupid to figure out they have taken a customer's payment twice..or maybe they did it on purpose? Hmmmmmmmmmm
So now you say you have a loan with them. Maybe your own words should apply to you, dirtbag,
look loosers, all of you who are complaining about Santander are horrible customers anyway. I mean all of you are complaining about interest than its your own fault due to the fact of your credit being bad! thats how most of yall became santander customers in the first place. Santander only finances sub-prime customers (last chance financing) and yes they give high inerest rats buts there is no one else to blame but your self.
@Johnsantander--You DO NOT have to be late on payments to have a payment deferred...at least not with any other company. I haven't deferred in over 2 years and they have pulled this crap on me. Have had the whole lost payment incident too...as well as scheduling a payment over the phone and it never came out of my account. So guess what, then it was late and late fees tacked on! How convenient!
Refinance with another company so you can have your loan paid off, still owe money, and then have your car repo'd. Lol! IDK this is what I'm seeing is happening from a lot of victims of Satan der.
There is nobody decent at Santander. Look at Johnnyboy. He knows all these details and still claims to not work for them. This ### of a company was involved in the Bernie Madoff scam. The illegal and unethical practices at Santander USA is Santanders way of punishing America. All of the executives should be in chains.
Plus, they are rated F by the BBB. That's change you can believe in.
Yeah you just Google Santander and the drop down bar gives you nothing but negative options to click on! I've tried a few just to see what others are experiencing. Wow. And over 2, 000 BBB complaints.
I just find it funny that you think every person that has a loan bought by Santander is an uneducated, irresponsible loser. Just letting you know that even intellectual professionals are customers of this lousy ran company. I don't judge people based on their level of education, amount of money they have, or how stable/unstable their life may be. We are all humans and "most" of us have an understanding heart and we are just here to help one another. It helps to talk to other people experiencing the same problems and maybe gives people a sense that they aren't alone in this. All I see you addressing is people not paying their bills. Guess what, the majority of us do. Can you address anything else people are having issues with regarding this company...i.e. customer service rudeness, not allowing/helping customers even get onto their website, hanging up on customers when they ask for their original loan documents, telling customers to call on their due date for a deferment and then on that date tell them the company doesn't allow deferments, etc. I could go on and on. I have not had as bad of experiences as others on this board but I do feel their pain b/c I've experienced the worst customer service I have ever encountered in my life. Since you know so much, where is their IT department located...Bosnia?
Could this be that ratbastard Johnnyboy calling. Nobody esle would know they hired Citi employees unless they actuallly work in that [censored]hole.
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My wife pays our bills. Santander calls her making threats, talking down, and generally harrassing her like she's a piece of trash I called customer service about one such call and was told the person would never call her again. Well, that lasted a month as he called today while she was at work and started again. She's got a 3 year payment history and cause she won't do an over he phone payment this person tries to get her to say she's never going to pay. She's had this loan for 3 years. This isnt the first six months. Santander took over our loan from Citi I believe. They changed the date by 13 days. She still pays before 30 days so it's never techinically late but she pays when she had it set up with the other financing company.
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Another satisfied Santander customer, perhaps?
With all due respect here... not everyone acted irresponsibly to get poor credit. My husband was a door mat for years; his ex wife set him up for credit failure, kids, then his family gouged him, he opened his door to everyone; some stealing and some he just gave to. He gives to everyone and doesn't ask in return. The past few years he now needed credit and Santander was there to help get him back on track. Then a job opening the past year got him into a good position where the company helped him get even a better handle on finances and now his credit is cleared. Santander was a part of the solution - although I have to admit they are a bit behind on technology and services - they are willing to take a hit - yes, at a higher cost, but a hit none-the-less to help people get out of their pits. After a couple of years with Santander he was able to refinance with another financial institution at just a fraction of the cost. Perhaps refinance with someone else is the answer for some of you?...
My two cents...
:)
~V
JohnSantander, what are your credentials? You eluded to everyone here in your last post that you had a degree. Where did you graduate? What was your thesis? Where is YOUR curriculum vitae; is it posted anywhere? How many honor societies are you a member of and which ones are they? I don't care where you went to school if you at least exhibit college-level communication skills. But when you judge others because they went to UoP or a community college, you should at least reflect a post-HS communications skill set. I don't know how else to say this, but I think that you are a little bit out of your league here. Though I must admit, the adolescence in me tends to come out when I run into people like you who have nothing better to do than demean others.
October of 2009...we stand corrected...1 1/2 years. Lol! You are so funny! I will sit as high up and as proud of my FOUR year degree in healthcare administration as I want. He maybe if you ever end up in prison in Oklahoma I WILL be handling your accounts...LOL! I don't think a community college gets you to the top of a company working for the state of Oklahoma employees, Department of Correction, and Department of Rehabilitation. But I do appreciate the chuckles you give me in reading your posts!
And for further reference:
"In 2009, Santander entered the US retail banking market with the acquisition of Sovereign, which has 722 branches in the north east of America." --Taken from Santander.com
Having my degree in the medical field, I would love to be the one with your medical accounts in my hands and make as many mistakes handling it as Santander does with our auto loans! Probably wouldn't be quite as amusing to you then. Of course I would never do that because I work for a very well respected, reputable company in which our customers are #1.
Cases are building turdboy. AG of the states have to build cases against [censored]bag companies like yours. They can't just take a few complaints. It takes many, and trust me, [censored], they have them. Santander USA wasn't major [censored] company until they got Citifinancial. DO you notice the common theme with Citifinancial to Santander. Most said how great Citifnancial was and how they were great to deal with. Not so with Santander. Santander shows the same lever of the lack of respect you do for it's customers. ### you Johnny[censored] and that [censored]hole garbage you work for.
That's one of the problem with that bag of ### company YOU WORK FOR. People don't get there title because that scam of a finance company lies to people how much they owe and lies about Santander not receiving payments, timely. Years ago they could have been shut down, you say. They didnt really enter the financial market in the US until last year, ###. The cases are building against this rathole and soon there will be some court action taht weill take this mother ###er and you down about 10 notches and hoperfully in prison. Thsi cesspool needs to go back to Spain where it belongs, maricon.
For some reason I thought this would be a COMPLAINT...due to the fact that this is a complaints board, hense complaintsboard.com.
Oh well sorry for the "maturity level" remark. I have the same frustration as you and try not to stoop to this guys level. I finally got a CSR to "say" they are mailing my original Citifinancial documents last night. We shall see...
I think we are just confused. If you are not a customer, not an employee, or any representation of the company...then why are you on here? I am not a "dumb ###" or an "###"...I comprehend very well, have had my job in the medical field for over 12 years, have a degree in healthcare admin, and a gorgeous, confident young woman. But, thank you for once again for showing your maturity level.
This site is for customer complaints. @Johnsantander-Why are you on here? Lol!
johnsantander: "all of you are complaining about interest than its your own fault due to the fact of your credit being bad! thats how most of yall became santander customers in the first place. Santander only finances sub-prime customers (last chance financing)"
You have no idea what you are talking about. My credit is good. I was originally financed with Capital One and then refinanced through Citi b/c I researched interest rates and found I could get mine lowered. WE DID NOT choose Santander...and we DID NOT become Santander customers b/c of bad credit. LOL! I feel embarrassed for you as you speak of what you do not know. As a Citifinancial customer, they did away with their auto financing all together, and this untrustworthy, unwilling to provide excellent or even good customer service, God awful company now holds our possessions and credit in their hands.
You ### sucker why don't you learn how to spell. We have a right to speak our minds about this crappy company and who are you to judge anyone about bills. I did contact them if i had a problem and was going to be late and got some [censored] half way across the globe who couldn't even speak english. You dickwad go harrass someone, you credit collecting ###. I bet you don't even pay your bills.
If you don't think Santander is a scam then why do they not allow you to log on to their website to view YOUR own information? Lol! 8 months going and still cannot view my account. It takes their IT 2 days just to email you a temporary password...which never works. If you want to try to click on "forgot username" you have to answer a security question that's not even viewable. What a joke. I too have called customer service and asked for a copy of my original loan documents and was hung up on...TWICE...by 2 different CSR's. Called Citifinancial and they assured me Santander is "supposed" to have the documents. And don't ever let them tell you to call back on your due date to defer a payment...that's a scam too. You call on your due date, they tell you the company doesn't allow deferments, and now your stuck with a late fee. Wow.
No, wrong again assclown. Santander has the same demeanor as you. They think everyone who has an account with them are lowlifes and deserve to be disrepected. Santander is out to squeeze as much money as they can, ethical or not. That is the facts and you CANNOT dispute that. Like I said, if you do NOT have a vested in Santander, why the mother ### would you care? Santander is the ONLY complaint board you troll. Loser!
Johnny Boy is starting to bore me. I think I'll say goodbye to all. I hope the little ### loses his job because Santander got shut down. So long ya little panty waste
Sr. Paralegal, you nailed it in just a few sentences. He's stuck on stupid, for sure, lol. Hilarious too, is he not?
I'm not even sure what happened. One minute I qualified for any vehicle on the lot...but would have a higher interest rate. Loan officer advised me to refinance 6 months later which I did that lowered my rate by 7%. Then this company bought my loan from CitiFinancial. Never been late on a payment, sometimes apply more than my monthly amount due, yet still I'm being taken advantage of. We are not idiots. We are honest consumers who should be able to trust our fellow Americans. I know that is a stretch but this person replying back acts as though he has never had a hardship or would never have the heart to understand someone going through a hard time, be it the economy, death in the family, whatever. Yes the economy has been crap for awhile now but I guarantee this jokester doesn't make crap of a salary. If he did, he would think long and hard to know what it would be like to go from making $65K to looking for a job that won't only not meet that, but merely half that. I'm not sure what to do other than hire an attorney, which has shown successful in many instances I have read about. Just know this. Madoff didn't get away with it...and neither will Santander.
I can tell by your horrible grammar that you are probably and employee! I can never get anyone that can speak proper English, and when they do speak English, they use terms like "Yall" and "this done been paid!" and more horrible excuses for communication as such. The fair credit reporting act also states that consumers should not be treated differently because of poor credit, and any company that chooses to do business like this is in federal violation. Being a paralegal, and a having my BA in Business Management entitles me to these opinions. Thank "yall" and have a GUDE DAI MI FREND
JDH, he cannot justify the company (not to mention his sleazy, pathetic existence).
John Santander, (give me a break), I think I'll send this entire post to your boss's bosses at the top so they can see what a fine employee you are and the kind of image you are projecting for the company. They'll take great comfort in knowing that you are hot on the case in their defense. I just know they are going to thank you for all of this, maybe even make you employee of the year! :D (Don't thank me...this is going to be a pleasure!)