Samsung
reviews and complaints

We purchased the extended warranty on our refrigerator bought in feb 2008, it has now quit as of 05/09/10, I have been trying to get a repair person out since then, one came out from sears on 05/12/10 but told my husband that he could not work on it, it had to go throught the a&e warranty, whatever that is. Today is 05/19/10, repairman did not come out today because apparently conn's messed up something on the paperwork, and by the time it was corrected, sears was already out of our area and would not come back. I have made numerous phone calls to the service center, talk to several people been told many different things, and... Not one of them has ever returned a phone call. I am done with conns, all I want is my icebox fixed or replaced, I am sick of living out of an ice chest! Charles and sherri smith, [protected].

I bought their UN55B8000 television based on the specs, the online reviews and Samsung's own website. The screen size and the price point seemed great for us. When it arrived, it was even more beautiful in person. Sadly, the picture quality was awful. I know that electronic devices can be perfect out of the box or DOA out of the box, so I was a bit disappointed when I installed the TV and found out that it wasn't working properly. The backlight was horribly uneven (more than just the typical "edge lit LED screens are uneven" stuff...this was very noticeable on all inputs). Any all-black screen was marred by clouds of white light. Worse, there were digital artifacts around all edges and contrasty spots. It looked like a B&W checkerboard surrounded everything, and it was also visible on all HDMI inputs (Dish DVR and XBox) AND on our Samsung BluRay player. The sound occasionally dropped out, and there were weird all-magenta screen flashes randomly happening. You get the point. This was a defective TV.

Unaware of Amazon's customer-friendly return policy, I called Samsung to take advantage of their in-home warranty service. I'm not going to spend pages and pages ranting about how awful the experience was. I'll just say it was awful. They came out three times (VERY late, two out of three of them) and could not fix the problems. I thought it would be a no-brainer to have Samsung step up and replace the TV with a working model. NOPE! They've given me the run-around for almost two months. They finally said that the service tech had not specifically written "deemed unrepairable", so they could not replace it unless he did. Hours of back-and-forth calls later, they finally deemed it unrepairable, and said they'd replace the TV...except that they apparently do not have any of that model available in any of their warehouses. They told me I should just wait for them to contact me. They do not know when that will happen.

I checked Amazon's site, and they said they'd take back the TV right now and replace it with a brand new one. I've owned other Samsung products in the past, so I'm not overly worried about getting another lemon. I'm just very, very disappointed in Samsung's terrible customer service. It's rare to find a company who is adamant about NOT caring a bit about customer (dis)satisfaction. Google "samsung customer service sucks" for many more stories just like mine...

And again, I have to say that Amazon is a stellar company. Thanks to them for rescuing me from further dealings with Samsung's corporate flunkies!

I have a 2008 samsung lcd 40" model ln-t4069f. I cannot control turning the tv off using the tv controls or the remote provided by hd tv. The average cost to repair is in excess of $350. I have 3 such samsung tv's and am concerned. Up till now I had planned on buying a super large samsung tv for a video center being set up in a custom home currently being built. Now I wonder why buy another samsung product. Perhaps enough unhappy customers will write their attorney generals complaining of defective units and no recall. I found this following summary on another web site for addressing samsung tv problems.

"i had the power problem were tv takes longer and longer to come on and just clicks, eventually it wouldn't come on at all, called a tv repair man and he said it was a common problem with samsung lcd tv's, cost & pound;100 to fix so weighed up the options of buying a new one probably at & pound;500/600 and decided to get it repaired - he replaced 4 capacitors and only took about 25 minutes. Have read a bit more about this problem and seems to surface after about 2 years so maybe this repair will only last this long. "

Two month ago I bought a samsung m320 on a virgin pay as you. Last friday (May 7th 2010) this phone slipped out of its case and fell a total of two feet onto a gravel surface. When I found it one hour later it was not working. This it the first samsung I have ever had and I can tell you it will be the last. I always used nokia phones before without a problem and on the rogers network. I contacted virgins customer service line and explained what had happened, they told me it would have to go to the manufactuer. I told them that was not good enough, that I work as a general contractor and my cell phone is on site with me every day. As I said I had been with rogers for years and used nokia phones without any problems.
To make matters worse I had a ten dollar credit with virgin that I asked be put on my wifes phone that was bought at the same time. After waiting almost a week I was told that they could not put it on her phone becouse they were in diffrent names. Bought at the same time on same debit card registered at same address, but they can not put the money (My money) on her phone. The only way I can get the money back is to buy another of their fragile phone and activate it. I will never go back tovirgin and went to a rogers store to show them my old rogers nokia and my new samsung. The manager told me that should not be enough to kill the phone, but if I come back to rogers he would give me 40 dollars off a new phone and a 40 dollar pay as you go card. Yes he did put in writing and gave me his business card. Now that is customer service, not like the way I was treated by virgin mobile.

I have purchased a refrigerator model no. Sr-34 nmb of samsung make. Its giving problems like only the fridger compartment is cooling and the lower compartment is not cooling.
I have lodged complaints in their customer care services on 29/03/2010 and nearly 10 times after that. But nothing happened.
I am still suffering in thesummer season without the main services of the fridge for which it was purchased.
I am not getting the tel no, fax no or e-mail id of their ceo, director etc of indian arm.
I ponder" did I committed a sin by purchasing a samsung product?"
Can any one suggest me what to do?
Thanks.
Dsr s k mohapatra
10-riverside road, ordnance estate
Khadki, pune-411003
Tel 020-[protected]/mobile-[protected]

From, b. V. Gopal, h. No: 1-9-485/2, plot no: 8, lalitha nagar, jamai osmania, hyderabad, pin 500044.
Moblie no: [protected].

Invoice no ora100012682, dated 29.04.2010,

Order no 0ga100012974, dated 20.04.2010,

Loc id: a, activity:telesales.

Membership no: itbc10303518, source: r_pro1

I had purchsed mobile phone throughtelesales as furnished above, I received the parcel yersterday i. E. 04.05.2010 through courier and on opening the parcel I found the the mobile phone box was damaged and the seal of one side was torn furthur I had to open because I took the parcel in sealed condition, (And the delivery boy refused to open the parcel bofore him) I was satisfied with the internal physical conditions and opened furthur and operated the phone by putting my sim and activated the piece every thing was ok whereas the camera of the phone was not working the display gives a alert which states that the external camera was not connected, I became desperated and contacted samsung over toll free no [protected], they informed to make a complaint to you.

This item (S2535) was priced at rs 14498.55 + rs op&h charges rs 499 amounting to rs 14998.00 where as it is prices as rs 12400 inclusive of all tax, I was over charged by rs. 2098. I was prompted on phone while taking order that it was given to me at a concessional price i. E. The rate was itself rs. 19000+ which was given at a concessional price of rs. 14498. Along with some gifts.
So in this regard I request to refund me the balance amount of rs. 2098 along with persuing my complaint of improper working of the piece.

Kindly persue and render necessary help.

This is my 3rd samsung mobile.
I bought it on29th March 2010 at Jamshedpur, Jharkhand.
Its Model is - SCH-W259. The battery does not last for more than one & hal day.
What do I do when battery goes off in mid day, while I am still in the court.
Did I pay Rs 7, 000/- to get such kind of services?.
Pl look into & change the set with a better battery life.

Samsung's authorised dealer and repairer in the uae, axiom telecom, being unable to fix my mobile phone insist it is a battery problem which, surprisingly, a new battery has not fixed.

Their contact service department do not respond to emails and/or complaints.

In other words, samsung have authorised an incompetent dealer and repairer who do not respond to service problems.

Looking at the web (Which I wished I had prior to purchasing a samsung product) lack of service appears to be the norm from samsung and their authorised dealers (In this case axiom telecom in the uae).

We should really be able to pick more than one option under product/service.

I had previously bought a Samsung phone (R450) that I had endless problems with. The phone would shut off automatically, the charge port would randomly stop working, and texting was glitchy even though the phone was made for that specific purpose. Then finally the phone crashed, DEACTIVATED itself, and deleted everything on it. According to my carrier, deleting text messages etc. never actually got rid of anything on the phone. Despite nothing really being there, the phone would still use the memory until it was full and then would crash.

Despite all these issues, I stupidly bought a replacement phone made by Samsung, the Samsung Messager II. The moment I got it home I wanted to take advantage of a few of its features and start adding ringtones, music, and wallpapers to the phone. According to Samsung's own manual all you have to do is plug the phone into the computer with a USB cord and it's ready to use. Not true. The phone requires you to install drivers onto your computer, which has to be done after downloading a program from Samsung's website that ISN'T EVEN COMPATIBLE WITH THE PHONE! Anyone going to the customer service (yet another problem with Samsung) and searching Samsung Messager II wouldn't know the phone is incompatible since an article says to upgrade said incompatible program! Even after I got the drivers to install, the computer still wouldn't recognize the phone and all the phone would do was recharge. I tried just about everything I could think of and the only result I got was a headache.

So I e-mailed Samsung's customer support explaining the problem and asking if there was any possible fixes for it. It took these ###s a week to e-mail me this response, pretty much ignoring my question;

"Thank you for your inquiry. The device that you have is not compatible with PC Studio 3 or New PC Studio."

Wow. . . Helpful! After a week I had pretty much figured out that the program wasn't going to work, but where was the answer to my question?! Maybe I should apply for a job at Samsung. I'd love to get paid for being an idiot!

I never was able to fix the problem and this will be the very last time I ever purchase another one of Samsung's P.O.S products!

I own a samsung ht-tx72 surround sound home theater system. The system is a little over a year old. The system has never been abused nor exposed to harsh environment. Recently it began to shut down after a few minutes of play and then it started to emit smoke. I opened the cover and realized a few of the capacitors had failed and burned. I also noticed there is a removable fuse on the pcb amp board. I contacted the support line at samsung to find out if they would sell me a few capacitors (they sell for about 20 cents ea. ) and a fuse which probably sells for about $2.00 and was informed by the samsung support staff " samsung does not sell parts, " you have to buy the entire circuit board which costs $100.20 and the power supply board for $84.00 + s/h", so they want me to spend almost $200.00 for repairs which do not exceed $5.00. I checked on line and found almost one hundred consumers which are having the same identical problem with several samsung home theater systems. If toyota is recalling their defective cars, why should samsung not be forced to do the same thing. Does anyone smell "ripoff". I will never buy another samsung product again.

I have a samsung hl67a750a1f that is 3d ready! Guess what the 3d ir emitter is no longer available from samsung to enable the use of the 3d format it promises. Called samsung tech support and they did not care about the problem one bit.

They discontinued making the accessory making the 3d feature totaly not operable.
Why did they do this? I think I have the answer and that is to sell you a new 3d tv!

Is this a fair bussinees practice. Other owners should band together to get compensation regarding this big problem samsung does not care about. Mis-representation of a product is a serious thing. To my knowledge this 3d kit from them was only available for 6 months of production. Consumers beware of samsungs practices.

But missubishi is not letting their customers down like this who own dlp hd tv's. They will have an adapter this spring so you can hook up a new 3d blue ray player with this tv but you will still need the3d - ir emitter from the tv to the mitsubishi device. You can purchase glasses and emitter from io displays nsystems.

But what are us consumers going to do to samsung! Lets get together and consider action!

Please email me [protected]@hotmail.com

Below is part number no longer available

Part #: ssg1000x
Product: tv
Stock: no longer available
Price: $125.55Description:
3d kit / glasses, transmitter, s/w

Specification:
For 450 series pdp, dlp tv

Sears blatantly cheating customers! I was shopping for a samsung refrigerator rf266aepn at the sears.com website on 4/24/2010 at around 10pm pacific time. The price as advertised on the webpage was $1329.99 and 4/24 was the last day for the promotion, and when I added to the cart, it was still showing $1329.99. However, shortly after I read through all the different installation options and warranty options, I noticed my final price has changed to $1899.99. The sears home page was still advertising the 30% off energy star product, and I still see the $1329.99 price being advertised. So I don't understand why i'm being charged the original price of $1899.99. I suspect this is false advertisement and a blatant attempt to cheat the customers. Repeated calls to sears have not help resolved this issue, and one rep even hung up on me.

I purchased an samsung cdma handset model sch-b519 from attitude, nashik road. on 02.09.10 bearing imei no. a0000017706caf. but it has got some software problem in it. everytime there is a call, the call register shows 16 calls. I took it to the authorised service centre at cbs, they reloaded the software and it started working properly. again after 20 days it had the same problem. I once again took it to the service station, they did the same thing again. this has happened 3 times in last two months. once again it has got the same problem. should this continue everytime ? kindly look into the matter and do the needful.

Shantesh salvankar, nasik
Mob. - [protected].

I bought a samsung range in august 2009. When I received it, I noticed that one of the four burners was not working. I called service right away. Since then, i've received the visit of about 6 technicians, but they never had the right part. Well, it's been 7 months now, and it still hasn't been repaired. I called sears many times, never felt any compassion or real urge to help. When I called on april 7, was told I would be called back within 48 hours. Never heard from sears again. The service does not exist. I don't know what to do anymore.

Refer bp no : [protected].

1. My earlier complaint on the subject dated 22 feb & 07 mar 2010.

2. It is intimated that I had sent my samsung dvd home theater model no ds110 (Ser no iuay100044l) for servicing to authorized samsung service centre m/s boscos, c-114/b-218, naraina industrial area, phase-i, new delhi-110024 with the fault that the player switches to standby mode after few minutes of playing. The work order no was 144aw dated 05 jan 2010. . They took a lot of time to even response and every time on enquiry told that it will take some more time as the spares are being brought. After a gap of one month they finally told us that parts of the dvd home theater are not available and it cannot be repaired. To our surprise he even told us to take the machine back which we collected back on 20 feb 2010.

3. From the last one months the response of the service centre is unconcerned with the reason that spares are not available. On my representative each visit to the service centre, he has been given a fresh date of collection. There is a total apathy towards the customers by the service centre of samsung.

4. I have the following to submit & complaint:-

(A) how can a dvd home theater which is not even 5 years old be rejected by to the service centre for repairs. That means that any product of this repute company be used for less than 5 years.(B) the service centre has not behaved in a professional manner. Since I am a technical engineer myself and running a big army workshop I have no doubt that service centre has not taken adequate interest in the repair of the home theater.

5. I will request you to look into the matter on priority and pass suitable directions to the service centre for early repair of the dvd home theater to avoid unnecessary agony to the customer else I shall be constrained to raise my complaint in the matter.

6. An early reply & action is requested please.

Hi,
I have purchased a samsung ac along with other products from ac (32" lcd tv, a mobile phone and a refrigerator) in 2007. This was one of the worst ever investment or rather burning of money I have ever done.

My ac was working well for an year and few months. By late 2008, suddenly one fine night, my ac got switched off and also its stabilizer. I found my fuse being blown. There is a separate wiring for my ac and it has got a separate fuse to protect other equipments. I changed the fuse and the same thing happened next day. I kept doing this for couple of days and got sick of it and left doing it. Everything happens when the compressor get powered up. As long the outdoor unit is not powered up, indoor unit (Just the fan) works fine. Due to my personal reasons, I was not able to attend to this issue as it would cost me some money.

Recently I lodged a complaint with the customer care and after couple of days a guy came to check the issue and said the compressor should be changed and since (Fortunately) my compressor was under warranty, they changed the compressor. I also bought a brand new double booster stabilizer.

My luck didnt even last for one day after having installing this double booster. I switched on the ac around 11pm and by 1am the fuse was gone. The voltage was quite normal around 190-200v. I am back with my original problem. I did the fuse again and the next day, the compressor started and in 5minutes time again my fuse is blown.

I had my electrician check my ac wiring thoroughly while installing my booster. I have sent emails to the support, the vendor who does the service for samsung. I have 0% hope that I would get any response.

For any reason, do not ever think of buying samsung products. If you want to blow your money, go ahead. If you want value for money. , never go for samsung. Compare products from other manufacturers like lg, onida etc. Samsung products havent been working for me beyond their warranty period.

I do not like the Door by door Frigerators that Samsung produces. I have bought two frigerators by Samsung and they both are horrible. The first fridge i bought only lasted for about a month and i had to get it replaced luckily it was on warrenty. The second fridge lasted me for about 5 and a half years and the warrenty just ran up. The mechanic told us that it should last about seven to eight years. The problem occured because of a power surge and the fridge is messed up. Now we called the mechanic and they told us the part the part that has to be replaced should take 7 business days now becomes 14 business days because Samsung cannot manufactor the part fast enought which shows how many people are affected by this horrible samsung product. JUST FOR SOME ADVICE TO SAMSUNG DON'T MAKE ANYMORE REFRIGERATORS! YOU WILL ONLY MAKE MORE UNHAPPY CUSTOMERS. YOU HAVE LOST OUR TRUST IN YOUR COMPANY AND WE WILL NEVER BUY AN ITEM FROM SAMSUNG AGAIN!

This is in regards to my samsung airconditioner which I bought two years back. Suddenly it stopped working & I called up samsung customer care # [protected] & lodged a complaint on 1st april, 2017. I was given a complaint # [protected] and as promised that an engineer will visit my place within 24 hours.

Till 3rd april, I didn't receive any call from them & I again called the customer care number & was given a service center # [protected] as they are the ones who send engineers. When I called there, person by name of sumit from wazirpur told me that ''people at customer care call center are bunch of jokers & don't know what kind of work pressure they (Service center people) are going through''. He said that there is no way my complaint can be addressed on 3rd april.

I agin called up customer care & was promised that it will be escalated & they'll call back. I got a call & was promised that it an engineer will visit my place at 11:00 am of 4th april. When no body turned up till 12:00 pm, I again called up the service center number to enquire that by what time an engineer will come. I got a shocking statement that there was no call made to me from samsung & there is no way an engineer can come before tuesday, 6th april.

I again called up customer care & spoke with a supervisor by name of karan & he put me on hold to enquire about the same. He assured me that I will get a call back in 30 minutes & my issue will be resolved today itself. But now it is more than 1 hour & no one has called me or visited my place.

My point is that a big brand like samsung can do such cheap stuff then how can we trust the rest of the brands in market. People from same organisation pass loose remarks for their own colleagues & make false promises. One hand of such a big brand doesn't know what the other hand is doing. When we buy products we get promises that the after sale service will be best etc. But when it comes to keeping those promises, brands like samsung do such cheap stuff.

I have 3 airconditioners at my home from samsung & have received a great mental harrassment & false promises that I will never buy any samsung product & will also make sure that no one from my near ones buy any samsung product in future.

Regards
Ashish ahluwalia
Cell # [protected]

I have a Samsung fridge that freezes everything in the fridge side. I have reset the temp to 46F and put a thermometer in the fridge and goes to 32F while the setting shows 46+F. Have called a tech to look at it...he's not here yet, but this does seem to be a common problem.