Samsung

This has reference to the mega promotion of samsung lcd 37" tv held in doha qatar on the 11th of march 2017.
This promotion was advertised in qatar news papers on the same day, and offer was 50% off on samsung 37" lcd tv's.

Lots of people started going in to samsung showrooms located in various places in doha. It was a total disappointment for thousands of customers when they arrived at the show rooms. According to showrooms lcd tv's were sold out even before they opening their show rooms?

1) I was personally there to buy a 37" lcd tv at the samsung showroom located at the centre shopping complex next to ramada plaza hotel at 8.45am as they open their showroom at 9am. What a strange answer from the showroom manager? He mentioned they got only 11 pieces and all were sold out even before opening the showroom.

2) then from there I rushed my self with a friend of mine to alnazar branch which will open at 9.30am. We reached the showroom at around 9.20am and what another reply from a filipino salesman mentioning that they opened the show room at 7.30am and they sold out all the 37' lcd promotional tv's.

3) then we went to lulu centre and salesman at the showroom (Tv section) mentioned that they got 100 tv's for the promotion and all were reserved by the lulu centre staff members.

This has been happened in almost every showroom and it was hard to find a customer who bought a tv other than the friends and relatives of showroom employees.

I think these kind of promotions are so disgraceful and a total dissapointment for th customers. Hope, many customers in qatar would have complained about this and look forward samsung to take care of their reputation without letting the showroom managers and employees cheat the customers.

These comments were truly based on my experience and I heard the same with many of my friend

Hi, i am Roshan Bhoyar from amravati. I lost my mobile from own room, dated 23 feb 2009, when i was sleeped in my room . when i get up early morning, i didnt get my mobile. IMEI NO. is [protected]. & my ph no. is [protected]

I purchased a refrigerator of 240 lit, frost free, double door of samsung at vijay sales on 16/06/2008 in chembur, mumbai, india. Gas of compressor leaked within a period of 18 months only. Compressor is guaranteed for 5 years. I had to pay rs.1000.00 to company's mechanic who rectified problem on third day. I had to throw away 6 litres of ice cream which melted away.

Samsung, do you have anything to say ?
Your products do well only around warranty period? So you are also one of the over smart & worst manufacturer ?
You give warranty on compressor for 5 years and if gas is leaked within 18 months, it is the fault of purchaser ! Is it so?
Please submit your reply to me at [protected]@yahoo.com at your earliest.

The tv that I bought was sold off to someone else

My friend and I visited the best buy store located in plano on 6th of march 2010 to buy a tv for his apartment. We spent about 3 hours before we could finalize and decide upon which tv would best suit his needs. We decided to buy the 46" samsung led 6000 series, 120 hz tv which was priced at 1299.99 $. We received great help from one of the best buy representatives called dj.

We made the payment for the tv and decided to pick the tv as we did not want to pay 79 $ for shipping. We had a toyota camry and thought the tv would fit in, but it did not. So we decided to rent a truck for an hour and pick the tv. As it was pretty late and the store was about to close, we decided to pick the tv the next day. (Remember, the tv was sold to us) on march 7th, at around 4pm, we rented the truck from lowes and went to pick the tv. We waited in the customer care queue for about 20 mins and then we showed them our receipt and asked them to get our tv out so that we could load it in the truck and take it home. After waiting for about half an hour, the customer service representative at best buy told us that the tv was sold to someone else as it was not tagged properly.

I just could not believe her. How could they sell a tv that was already sold to us. We told her that we wanted the same tv or another tv with the same configuration. She said, that was the last piece and so nothing could be done. Later after arguing, she said, there were 2 tvs of the same configuration that were available at some other store which was about 2 hour drive away. It would take about a week for the tv to get transferred to the plano store. We were pissed. It was a big inconvenience for us. We talked to the store manager (Mike) and explained the situation, hoping that he would understand us and come up with an agreeable solution. We had rented the truck for an hour (By then we had already spent more than an hour and a half in the store). The store manager said, all he could do was, pay us 25 $ for the truck rental that we had paid. We asked him, if he could at least deliver the tv for free at my friend's house once they get it from another store. The store manager (Mike) said delivering will cost 79 $ and that is too much for best buy to bear. (What about the inconvenience that they have caused to us by selling the tv that we owned to someone else?)

We asked the customer service (Brittany) , to check when earliest we could get the tv transferred from another store. She called up the store only to let us know that the tv is not available anywhere within texas. We were mad; we were completely dissatisfied and very angry as that was the best configuration and price that would suit us. The store manager finally agreed to give us a 200$ off on any other tv that we decide to buy from best buy. He was trying to compensate for all the inconvenience that was caused due to the negligence of the best buy staff. By now, we had spent about 2 hrs in the store and had to return back the truck. We decided to come back the next day and buy another tv and get a 200 $ off.

The customer service (Brittany) was very polite. She said, she would return back the money that we had spent for the tv that was sold to someone else. We agreed and got back the money on the credit card and decided to come back the next day. She also said, that she will not be working on the next day but she will inform the staff that will be working so that we do not face any other problem

On march 8th (Next day) my friend and I went back to best buy during the lunch time (As both of us work) and decided upon a 55" led samsung tv (Listed price 2199.99 $). We thought of renting a truck, once we are sure of getting the tv. We went to the customer service and there was a person called (Tyler) who was helping us. Brittany had told tyler and written up our entire case on an a4 paper and had put it on the soft board there. Tyler was aware of the entire situation and just to make sure that he was doing the right thing, he called the store manager (Named bryan - mike was not working that day). Brayan came to the customer service counter, checked something on the computer and said, " sorry, we cannot give you a 200 $ off on this tv, this tv is already listed at a very low price" I got furious. Every person in the store says something different, I do not understand whom to belive and whom to not. I explained the entire chain of events that had happened the previous day and he said, he could not do anything about it. He said, the store manager (Mike) who committed to give 200 $ off will be working on wednesday (March 10th). So come by then and talk to him.

I have never seen such a horrible way of dealing with the customers in my entire life. I hate best buy and will never ever think of buying anything from here. I was so pissed off, that I just told bryan that we don’t want anything and we will never come again to best buy. Later I thought, I should have at least asked for the names of the people that I was dealing with so that I can complaint. I went back to the store and asked for the names of all the people that I dealt with.

I will wait for a few days to see if any action is taken for the complaint that I am submitting. If not, I have decided to file a lawsuit against best buy for selling a product that belonged to me and for such a horrible customer service.

I bought a samsung B2100 mobile phone on 21st dec 2008, since the battery was draining out very quickly I took it to the service centre"digital waves" in chennai.They said there was something wrong with the circuit and that they would give me a new phone in 10 days.Now it is more than 45 days and everytime i call the service centre they are saying that it will take one week.Most of all the attitude of the guys answering the phone and at the counter is awful.

I have a samsung lcd tv which has failed for the second time. The service agent took the unit away again to their depot. They told us the unit cannot be repaired this time and needs to be replaced by samsung. A request was put through on the 14th of january. No news from samsung for over a month. We contacted samsung several times. The case was finally escalated to a case officer on the 23 of february. They promised a case officer would call within 2 days. We still did not have news or any call back from samsung. Today is the 3rd of march 2010. No response at all from samsung despite several follow up calls and endless hours on hold. This must be the worst customer service as they keep telling us a case officer should contact us withing two days with an outcome, but they never do. Even when we have obtained an email address for the case officer and have sent numerous emails for an answer, they simply do not bother to reply or acknowledge reciept of email.

I strongly advise people not to buy samsung products, unless they wish to deal with an inferior and unreliable product, coupled with the worst customer service division I have ever come across. They simply do not honour their warranty obligations.

This is a complaint for the samsung lcd37a550 which I purchased 16 months ago. Worked perfectly for 15 months and I was very happy with it to be honest.

Suddenly went on the blink 2 weeks ago. After 1 hour of usage the picture goes off while the sound remains. The service guy tells me the panel will have to be replaced at a cost of rs:27, 500 which is exactly 50% of what I paid for the lcd in october 2008 (Rs:54, 000) ! What he cant explain is how or why a high end product like this one should go down the drain so quickly.

Do they think I am nuts? Pay 50% of the original cost after just 16 months from the date of purchase?

In spite of my writing to the deputy md, the marketing head and the category head at samsung, no one from samsung has had the courtesy (Forget the guts!) to respond. What a fabulously customer-centric organization! Speaks volumes of how once you sell a product, you forget the customer who bought it!

I regret the day I purchased this product and hope the same thing doesnt happen to my top end samsung microwave which I purchased for rs:16, 000!

Regards,

Ashish.

My two year old samsung tv model # lnt4661fx started clicking on and off and a shadow appeared on the screen. I called samsung support who told me there was a problem with that model number. They sent a technician to my house who replaced the component causing the on/off clicking sound. The shadow remained on the screen. The technician called samsung and they told him they (Samsung) would not pay for the screen repair. It is very evident the capacitor caused the screen to shadow. I called samsung executive branck on 17 feb 2010. They told me they would not cover the screen problem. I paid $1800.00 for the tv. The capacitor caused the screen problem. Samsung should stand behind their product. "never again samsung".

Louged a complaint at service center on dated 5th january 2010. My complain no. Is [protected]. Engineer visited to us and said a spare should be changed. Since I have not received any phone calls regarding this. Everyday I contact to service center they said I arranged the call and nothing happens.

I was surfing by this phone but couldn’t send email from new message option. though I could send email by opening Yahoo!, I could not open yahoo mail, rediff and Gmail as it stated memory is short. My service provider Airtel told that it has to be updated by the Samsung service centre. The Berhampore (Murshidabad, West Bengal )service centre kept it for 2 days (3.2.10 to 4.2.10) and at the end returned it, deleting all the settings, stored important messages and contacts. Rupees 15 talk time is also spent by them, with GPRS totally stopped. I again got Mobile office and nop settings by phoning aortal executive. They must have damaged the phone's GPRS system. Their behavior is rude as they are overworked and without adequate training. For this I have visited the centre 4 times traveling 50 miles every time. My phone is SGH-J150 EDGE TRIBAND no [protected] bought 5 months ago.

I did surfing by my previous Samsung phone, but seeing this phone's email option from message menu, I bought it. But the service center boys are telling that emailing is not possible from message menu. Then why the company advertised that false option to make me buy that phone and lose my money. Is it not cheating? Please do something to safeguard the good name of the company. I am
yours faithfully,
Stephen goswami, bible centre, po-Islampur, pin-742304 Dt. Murshidabad, W.B. phone-[protected]

email- [protected]@yahoo.com

To whom it may concern,

Compliant: regarding Samsung LE40A756 LCD

The above television was purchased on 15th of November 2008 along with product support for 3 years. The above LCD started showing I quote “(check fan 1)” and then switches off 3 minutes later. The television has just been collected from my home for repair which will take 28 days. I was also told by the tech guys that the fan has been overheating.

I am thus making this compliant because I never once expected my television of just over one year old to be having such problems. This has thus proven that the above television is faulty and that’s the reason why it’s been discontinued. And because I do not want to keep experiencing this problem again I therefore want Samsung to send me a guarantee letter stating that the problem will not occur again or refund my purchase money. I would also like to know what Samsung expects me to watch while mine is been repaired for the next 28 days.

When I bought the product support, I did not buy it for faulty fan. I am extremely unhappy with the above product, I am highly disappointed with Samsung LCD television and I want Samsung to know this as soon as possible.

I strongly advise that Samsung should refund my money because I do not trust Samsung LCD product anymore. I am now on maternity leave with a new born baby at home with no television to watch.

Thanks,

Osato Ivbarenikaro

Unit powers up, appears to start normally, but signal through the hdmi cable skips out and blanks out on tv at various points during play of dvd, whether blu ray or regular dvd discs. Have changed hdmi cables, tried other sources and have new samsung led tv hooked to it and tv works with all other devices fine. Appears there is a circuit board weak spot in player, it is intermittent. You can bang on the player and it will start working for a while...

I have a refrigerator purchased in September, 2007, model # RS2530BSH. First last Feb, 2009 the control panel goes out and surprise that's not covered and since it was the electronics, OK I guess. However, less than a year later, it starts making this buzzing noise that gets louder and louder so I'm thinking compressor. Talk to Samsung, that would be covered as part of the "sealed system", however after a $75 diagnostic call, turns out it's the FAN which isn't covered and another $200+ repair. So that's almost $500 in repairs on a $900 refrigerator that's less than 2 1/2 years old. They refuse to do anything, say it's too far out of warranty, excuse me? Refrigerators are supposed to last decades and this piece of garbage can't go a year without something breaking and miraculously none of it is ever covered by the warranty. The best they can do is for me to send a letter to the office of the president which I'm doing while I spread this story everywhere!

within the week of purchase of samsung J-600, the handset showed some problem. it was send to the samsung repair center.
then again in July-august the handset started creating problems. it was send to the service center in connaught place.
presently on 19th of December the problem cropped up again.
when sent to the service center they refused to do saying that the IMEI no. written on the bill does not match the no.written on the back of the handset as per the bill the IMEI no. is [protected]
where as in the phone the IMEI no. is358560010414639 i.e just the one digit is creating problem ie 8 is written as 3
after getting services done earlier also... the connaught place service center refused to do so.
moreover for repairing they demanded rs.800 even when the handset is still in warranty period.
after my continuous effort to get the handset repaired, i went to an outsider shop and get that done on 22nd of January
the shop from which the handset was purchased (one mobile shop in rajouri garden) has been closed.

the problems that the handset shows is
1.the screen gets white.
2.the text starts appearing like a mirror image i, e.just reverse
3. the color changes and shows all the things in blue color
4.the battery looks as if it is 2-3 years old

its my humble request please provide me the service
i am a regular user of samsung.
and this kind of inconvenience is really disappointing.
i hereby request you to replace my handset as soon as possible..
For Contact Mr Pranav Kumar Mahant
[protected]
Email Id- [protected]@gmail.com
[protected]@rediffmail.com

hoping for early response

I bought the omnia b7320 on december 23, 2009 and the battery started to show problem on january 12, 2010. It went flat suddently and it became very hot when I charged it. I took it for repair and the samsung customer service centre at plaza singapura on january 15, 2010. Because nobody called me after 5 days, I called again on january 21, 2010 and enquired the situation, the customer service officer said it is not done yet but he did not know why. Today is 1 week after I sent in for repiar january 22, 2010. Nobody called me at all to tell me what's wrong with my phone!

Very lazy service centers
I'm from bikaner, rajasthan.. I had a samsung s5233s star phone. On 26 dec. 09. It had some problem.
27 dec I go to service center of samsung, they say pls submit ur set on 4 jan. 2010 for some network problem.
I submit set on 4 jan.
They say that leave ur set for 2 day till we update it.
After 2 days they say ur set pcb (Inner curcuit) must be changed & no other way to repair it. I said yes. After 5 day lated they change pcb & said that ur set must transfer to jaipur for process the imei no. On pcb & now say that ur set sent to delhi...
Now pls help me & take me my set & 20 lated day extended warrenty...
My mobile imei no. Is [protected] & work order no. Is 417..

Ur truly
Amit kumar jangid..

Lost mobile details.

Name : sandeep murari surve.
Address : 202, tirthraj, sakharambaba complex,
Bolinj, virar, tal. vasai, dist. thane.
Phone model : samsung gt-b3313
Make : samsung.
Last used number : [protected] diled and talked. (after that
have called up from [protected] (pco) but not picking up
Only. )
Email : sndp. [protected]@gmail.com
Missed date : 20-01-2010
Imei no. [protected]

Purchase date 03-12-2009.

I bought a 52" Samsung LCD HDTV online at Best Buy.com. They promise free shipping and give you a choice of which day you can have it delivered. I chose the 15th of January. On the 14th, after not receiving any call from Best Buy, I called to confirm delivery. They said they did not have a scheduled date for my TV to be delivered. They asked me to call the warehouse. I called and was told that there was no record of my order. Then called Best Buy again. The lady on the phone said she could not have the TV delivered for the 15th and wanted to schedule me for the 20th. I asked her when I would have gotten the TV if I never took the initiative to call them. and I got no answer.

If that wasn't irritating enough. When the TV was delivered on the 20th, I got the worst delivery service. The guys came in and put the TV together. Then put the TV on my stand. Then asked me to sign the papers so they can leave. I asked them to turn the TV on so that I can see it was working properly. I thought this was a reasonable request. They told me the wire was too short and I needed three prongs (I had three prongs- like an arm away from where the table was.) They said they could not move the furniture. I said, "but its right there." All they had to do was slide the table over. They said they were taking the TV and started to take the wires off and lifted it to go. I said why are you taking the TV? I've been waiting all these days and this is the service you are providing me with? I said let me call Best Buy and asked for the phone number. They said "1-800 - Best Buy. I said "what is the numerical number, I have a blackberry". and they said "so what, you can, its i800 best buy." They were acting like I was stupid or something. Then they called the warehouse and the lady talked to me. She said that they did not move furniture. I said I wasn't asking for the furniture to be moved. All I wanted was the TV to be hooked on and turned on so that I can see that the TV was operational. She then talked to the delivery guy.

So, since they refused to move anything, even slide a table a few inches, I asked them to hold the TV up while I moved the table. They lifted the TV and put it on the floor. So here I am, petite, 5' tall, woman, pushing a table, while two grown men stand and watch. Then they put the TV on the table and handed me the paper to sign. I said, its still not on. I just want to make sure the TV works. Personally, their refusal to turn it on was making me more suspicious that it was properly not working. Then they turned it on and left with all the wires off and a mess for me to clean up. They had knocked down my frame and plant on the adjacent bookshelf too.

Above all, their "I don't care, none of my business, not my job" - attitude, really irritated me. They were not polite and instead were looking for an arguement. When they decided to take the TV and leave was when I wanted to call the freak'n police on them. So RUUUUUUDE! The worst experience I had of the several bad encounters with Best Buy people.

I own a Samsung WA15P9 Washing Machine. I was hoping you could let me know if the wash cycle drum speed is known to be quite slow.

Let me begin this review by stating that amazon.com has been very good about helping me with my problem. Their return policy and customer service are among the best in the industry.

Now: samsung is a different story.

I bought their un55b8000 television based on the specs, the online reviews and samsung's own website. The screen size and the price point seemed great for us. When it arrived, it was even more beautiful in person. Sadly, the picture quality was awful. I know that electronic devices can be perfect out of the box or doa out of the box, so I was a bit disappointed when I installed the tv and found out that it wasn't working properly. The backlight was horribly uneven (More than just the typical "edge lit led screens are uneven" stuff... This was very noticeable on all inputs). Any all-black screen was marred by clouds of white light. Worse, there were digital artifacts around all edges and contrasty spots. It looked like a b&w checkerboard surrounded everything, and it was also visible on all hdmi inputs (Dish dvr and xbox) and on our samsung bluray player. The sound occasionally dropped out, and there were weird all-magenta screen flashes randomly happening. You get the point. This was a defective tv.

Unaware of amazon's customer-friendly return policy, I called samsung to take advantage of their in-home warranty service. I'm not going to spend pages and pages ranting about how awful the experience was. I'll just say it was awful. They came out three times (Very late, two out of three of them) and could not fix the problems. I thought it would be a no-brainer to have samsung step up and replace the tv with a working model. Nope! They've given me the run-around for almost two months. They finally said that the service tech had not specifically written "deemed unrepairable", so they could not replace it unless he did. Hours of back-and-forth calls later, they finally deemed it unrepairable, and said they'd replace the tv... Except that they apparently do not have any of that model available in any of their warehouses. They told me I should just wait for them to contact me. They do not know when that will happen.

I checked amazon's site, and they said they'd take back the tv right now and replace it with a brand new one. I've owned other samsung products in the past, so i'm not overly worried about getting another lemon. I'm just very, very disappointed in samsung's terrible customer service. It's rare to find a company who is adamant about not caring a bit about customer (Dis) satisfaction. Google "samsung customer service sucks" for many more stories just like mine...

And again, I have to say that amazon is a stellar company. Thanks to them for rescuing me from further dealings with samsung's corporate flunkies!