Samsung
Reviews and Complaints

I am outraged to discover Samsung won’t replace my cell phone due to the port breaking. I own another Cingular Samsung flip phone where the port broke as well. Your Warranty evidently has a “loop-hole” where a manufacturer defect is blamed on the consumer!

I first called phone repair to ask them what “F-84” meant and why this isn’t considered a “manufacturer defect” and how is the port breaking considered “abuse”. Not one person I spoke with could explain this comment nor understood the technician’s decision of abuse and explain how it is not a manufacturer’s defect. They transferred me to the Escalation Department Supervisor on duty, Angeli.

She didn’t know what F-84 meant nor could she explain anything other than repeatedly reciting to me the “all or nothing warranty”; once the phone is sent in for repair and is found to be non-repairable, the product cannot be serviced and therefore simply sent back to the consumer. There was nothing she could tell me about replacement of the phone other than writing to Corporate Office. After debating my point for over 20 minutes, she finally transferred me to the ECR Dpt. When I asked her why she didn’t do that in the first place instead of telling me to write to Corporate, she told me this was standard procedure. Interesting?

I spoke with supervisor Tiffany, at ECR Department. She mentioned she had just discussed this same problem with another customer. She explained that with the code: “F-84, Pad Lifted at Charger Port” this is due to the consumer pushing too hard when plugging in charger and is not covered under their warranty. She was informative and pleasant but after hearing my story, said this is Samsung policy and nothing she could do.

My argument to Samsung regarding this decision, is that people naturally would tend to slightly push the charger into the port if they were having connecting issues and this shouldn’t constitute “undue stress or abuse” to the phone. If doing this for more than several times bends and/or lifts the inside pad, then this indicates the beginnings of the port breaking and should be considered a “Port Manufacturer Defect”.

Was given Corporate address to send complaint letter to Richardson, TX but discovered its in Ridgefield Park, NJ. Also have address for Plano, TN? Would like Samsung managers name for Communication & Device Solutions so i can send my letter to their attention. anybody know?

Ordered a 22 inch samsung monitor from newegg.com about 1 year ago. There was promises of a $50 rebate from samsung on the website if you bought the product on a certain date, which I did. I received a card back in the mail saying rebate not eligible for that date. This is a scam, and I will never buy another samsung piece of garbage product again!

On 4-1-2007 I purchased a samsung refrigerator from Lowes. On august4 2010 our unit had quit cooling I called samsung and they set up repair service with A&E the tech came out on 8-7-2010 and advised that would cost 434.72 to fix I called samsung and talked to customer service and the advised that there was nothing that they could do since it was out of warrenty. I offered to pay for service call If they would furnish the parts but the young lady was not interested in this . I bought this product for the rateing and consumer reports that stated that they were of good quality If this is the best that they have then their quality is not very muchand I would not reccomend this product to any one and I will never buy another Samsung Product.

I have bought samsung lcd tv model la26r71bbm/xtl in oct 2008. Since it was installed some of the remote functions were not working and we have complained about the same to the dealer and one of the executive had visited from service centre and confirmed that there is some problem in the tv board because of that the remote is not working. We have requesated the executive to kindly send a request for replacement of the tv as this is a new tv and under warranty also. Its been a month now that we have been calling customer care and following up with dealer also and they are not providing any resolution to our complaint. Your so called customer care exe don't know any thing and they can only help us by arranging a call back from the concered dept and the stupid concerned dept can only followup with some other depts.. One day after a argument with some sr exe in customer care mr tarun had arranged a concall with mr amarjit singh [protected] so called service incharge of service centre but I think he is also so busy that he don't have a courtsey to call back and confirmed abt the status abott the same. As he promised that he will call back will confirm the status. I don't think that samsung is providing good services to the customer and the so called service incharge don't know the meaning of customer service. After such a wonderfull experince with samsung I don't think so that I will be suggesting anybody to buy samsing products rathet I will aslo not buy any samsung products.. This was my first experince with samsung and it is so pathetic and i've been mentally harrsed by samsung customer care people and the dealer.. Would request you to kindly replace my samsung tv or else I have to go to consumer court for complaning about the same.

We bought samsung 52" tv 1080 lcd in dec. 2017, right before the warranty ran out which was in november 2017, we had a long white vertical line appeared on tv and samsung said it was defective panel caused problem so they replaced the entire panel with warranty. Again, little over a year after the replacement of the panel (In early part of this year0, the screen has distorted images which was pronounced by

Samsung technician as defective panel. This time, we are out of warranty and it will cost close

To $1, 500 to put new panel. I cannot afford to pay for the repair or purchase new tv. I waited

Long time to save to buy this tv and did not

Know it will not last more than 2 years (In this

Case one year) eve if I can afford to repair, how do I know the new panel will not have problem

Again since it would the third panel being

Replaced within little over 2 years. I contacted

Samsung and see if they can make the repair

But they ignored the issue and kept on saying it is

Out of warranty and they will not do anything about it. I think this is like criminal act on their

Part by selling expansive faulty product to trusting

Unsuspecting consumer. Would this be lemon?

August 3, 2010

Sears corporate office
3333 beverly road
Hoffman estates, illinois 60179

Attn: advocate & corporate complaint department

Re: service on 9 month old samsung dryer purchased at sear's

To whom it may concern:

On july 15th, 2010 I called the sear's service department to schedule an appointment to fix my brand new (Bought october 2009) samsung dryer. The call seemed to go well because I was given a service date of monday july 19th between 1pm and 5pm. That was perfect because I was going away for the weekend and would not need to wash or dry clothes until my return. However, before we left for the mountains, sear's called me back to let me know they could not come on monday july 19th, and we needed to reschedule for the following monday july 26th. Now this is an entire weeks delay, which was not ideal for my household, but trying to be a good and patient person, I agreed to the new appointment.

So a week passes and the dirty clothes pile has grown to a monster-like size. But the sear's tech would be coming between 1pm and 5pm on monday june 26th, so all would be well after they fixed the dryer. On monday I leave work early (12pm) and take the rest of the day off to wait for the sear's tech to give my family a much needed break from the dirty clothes pile that has taken on a personality of its own. I usually work until 5pm, so that's 5 hours of personal time off from work. 12pm turns into 1pm which turns into 2pm then 3pm then 4pm and there is no sign of the sear's tech. I call the customer service center [protected]) who told me the sear's tech should be there, because there was no cancellation of the appointment that they could see. 5pm passes, 6pm passes, 7pm passes, no sear's tech in sight. I finally get through to the sear's customer solutions center [protected]) , who told me that the sear's tech had called in sick and could we reschedule the appointment for the next day, tuesday june 27th.

Now it made me a little mad and definitely confused that no one called me to alert me that the sear's tech would not be coming that day, so I wouldn't waste personal time off from work. (I only get 2 weeks a year, and 5 hours is a significant portion for me). But the goal was to get the dryer fixed so I agreed to a 1pm to 5pm appointment for tuesday. I get home at 1pm the next day, taking another 5 hours off of work, to wait for the sear's technician. Wait for it.. .5pm comes and goes and no sear's tech. I call the customer solutions center, they say the tech had a long day and had "requested to go home by 5:30, " so he could not fit my appointment in that day. Ok, now I am getting more frustrated, and definitely angrier, another 5 hours of personal time wasted bringing the total to 10 hours of time I will never get back. The nice lady I was speaking with at the customer service center (Leanne #250436 - the only bright light in this sad saga) told me the only thing they could do is schedule an appointment for the next day, wednesday july 27th between 1pm and 5pm and that the sear's tech would call me 1 hour before getting to my house so I wouldn't have to take more time off work. Now I am getting tired of writing so i'll just jump to wednesday and say, the sear's tech didn't show up, I called the customer solutions center and found that the sear's tech called to say he had to go pick up his kids and would not be honoring this 3rd day in a row appointment.

Now i'm way past the end of my rope, i'm shaking with frustration, but am able to talk with the lady at the customer solutions center, and somehow she finds a tech that can be by the house at 6:30pm that evening. Forget the fact that i've already wasted plenty of time waiting for a sear's representative, and that I actually have a life outside of waiting for sear's to show up, but I agreed to skip my evening arrangements to wait for the tech. Fantastically he shows up at 6:30, takes one look at the dryer, says he's never seen the dryer's error message before. I leave the room to go stew upstairs in the hopes that he just needs time to be with the dryer before he can figure it out. 30 minutes later he emerges and says, of course, he needs to order a part.

Now I have told the customer solutions center about a billion times what the error message was and to please come prepared with extra samsung dryer parts. But hey, what do they care? Sear's doesn't care that the dirty clothes pile has eaten my dog and scared the kids. They don't really care if the dryer gets fixed, they already have my money. But they don't have my loyalty, which I would think would be a more precious commodity in these economic times. But whatever, they don't care, and they have my money, that's all they care about. That 5 year service warranty agreement wasn't flippin cheap, I can guarantee that much.

So the sear's tech, donnie, who ended up being pretty cool, says he'll order the part, when it comes in to give him a call on his cell phone and he will make a special trip to install it and fix the dryer. So that was last wednesday july 28th, today is tuesday august 4th, the part hasn't come, so I call the customer solutionless center. The representative I spoke with told me that the part was back ordered or they didn't make that part anymore. And then she told me to find and order the part myself. Which left me utterly speechless.

Now i'm generally a happy person, easy to please, it really doesn't take much. I'm trying to put this in perspective, it is only a dryer, but I paid thousands of dollars for it, and paid dearly for this "service warranty. " which has produced absolutely zero. It is going on three weeks now without a dryer, with no end in sight. Ultimately I would like the dryer to be fixed, but since that doesn't seem to be happening, I want both the samsung washer and dryer out of my house as well as the pedestals I bought for both the washer and dryer, a full refund for all of it and a refund for the money I paid for this totally crappy service warranty.

Until then I will continue a campaign of letters and blogs against sear's.

Former loyal sear's customer
Frederick, md 21777

Cc: maryland attorney general, douglas f. Gansler
Maryland attorney general home office
Frederick county better business bureau
Frederick county consumer affairs
www.Consumeraffairs.com www.Complaintsboard.com

I contacted samsung in june2007 because I had a lot of complaints about my camera! I had already taken the camera back to best buy store, and was told to contact samsung directly! After many calls to samsungs customer care, I was given a ticket number, that is given to people who are only suppose to deal with executive customer relations! It is called a 3000 ticket! I was told by tiffany, in executive customer relations that I would have to mail the camera in for repair even if I wanter to exchange the camera for a different model! I mailed the camera into samsung repair. I received an e:mail that the camera was received! I called samsung two weeks later and was told the camera was still being repaired! I told mary ellen, in executive customer relations that I was suppose to receive a different model camera. I was told that manager would call me back within 4-5 business days. A week passed I called back to samsung. I was told it could take up to 2 weeks to get a call from a manager! I called back in two weeks after still not receiving a call! I called almost everyday for two weeks and receive no answer from anyone! I received my camera back from repair (After never receiving a call to even know what the problem was} I open the box and the battery to the camera is missing! I cant even turn the camera on! I called back to samsung, my call was transfered to ecr exec. Customer relations, I was on hold for 43 minutes, I called back was placed on hold again for 38 minutes, I called back a third time and was told ecr was closed is why no one answered the call! I called today 8-22-07 and was told the only thing samsung cold do was send me a new battery, and have "another" manager call me! All I was thinking is here we go again. Samsung has been the worst company I have ever had to deal with!

I have purchase a mobile of samsung model gt-e2120b on 11th november 2009. The hanset is not working going auto on / off. There is not available of motherboard of the said model. So they promise to give a new handset but since last 2 month they r telling sanction has not come from head office. They r troubling me alot. My work order no is wa29901016003 date 6/10/2010.

I have purchased a samsung cell on ddt. 09.09-2009 from the begining the sysem is not properly working. Finally since th disply went away, I have given to your service centre at visakhpatnam and the complaint was registered wide no. Wa5938106507.
After one month the set was returned without repairing statig that the complaint was not under warrantty. The reason they told that the sweat entered the system damaging the mother board.
Surprised to note that mear sweat entering the system means the set is defective.In the customer report form they stated the reason only to avoid the warranty but actually there are no evidence of any systems logged. I have protested the same in writing duly condemning the verson of service centre. They are telling that they have mentioned in the primilimary customer form itself. If they have identified early why they have accepted my set for repair. It clearly shows that only to aviod the replacement of the mother board, knowing they have noted the above remark.
If your do not respond, there is not alternative for me to approach the appropriate form

Gopalakrishna

I received an sms informing that my mobile number is (+[protected]) have own one 1, 000, 000. pound from yahoo/msn lottery head in london. to claim your price contact dr. vincent morsen
Via email ([protected]@hotmail.com) is it true? what is the procedure to claim the price. plz rpy. my email; snl. [protected]@rediffmail.com

We purchased a french door refrigerator (Samsung) from lowe's. It was the largest size and black gloss. My complaint is not only with samsung but also lowe's, as we purchased the extra 4 yr. Service plan with them. After the samsung warranty period ended, I noticed that at the rim of the water/ice dispenser that the black gloss was peeling off. I immediately called lowe's service to report this and they told me to call samsung customer care. Neither of these companies care—they tell me it's cosmetic and I am not covered. Since reporting to both it has gotten worse, peeling more and looks like rust. I tried appliance paint which lowe's told me to do, but that is not working!

I'm truly discusted since this fridge was expensive and we will never buy a samsung product again. We have never had a fridge do this ever!

I bought a samsung fridge, washing machine and ac on 18th april 2010. My fridge samsung (Rt361gbsw) stopped working 11th june 2010 and I had booked a complaint on 12th june technicians came on 13th june and took my fridge informing me the compressor is worn out, I was pretty shocked to hear it as the fridge was less than 3 months old. I was said the fridge would not be replaced but only the worn out part would be and take by the service people. Since then I have been contacting the service station regularly and just hear that the fridge is not ready and nothing more.

Samsung service order number: 605797
Bill voucher number of service: 3790
Riyadh, saudi arabia

Transaction no. Is [protected].

The fridge was returned on 24th june 2010 evening with panasonic compressor delivered by samsung service in a shabby way with all dust and few scratches. It still does not cool and the water in the freezer can make ice at the maximum cooling level even after 3 days. When contacted the samsung service center, they dont respond and the only thing they say is we will contact you.

This is a brand new fridge and there is no replacement when the compressor is defective and even after the service there is no change. I would like to ask samsung is this the way you want to handle the customer?

I am sick and tired of Geek Squad service. I have a service contract for a Samsung side by Side Refrigerator bought at Best Buy with Geek Squad. I had a complaint lodged on June 2nd and the Tech came in the next day to look at it. On hearing the sound from the refrigerator he said it needs a new fan and he will order the same from Samsung and will be back on June 14th with the part at 10:00AM. By the by we have to wait at home for the tech for a service cal window of 4 hours. So I loose half a day of leave for this service call. The tech even made me feel the high temperature on wall of the refrigerator between the Deep freezer compartment and the Main compartment of the refrigerator to show his diagnosis of the defective fan.

June 14th, the tech does not show up and when I call Geek Squad says they never have an appointment for me for the 14th and it is only after I receive the parts from Samsung directly and the next available appointment is the 19th. I lost another half day leave at work.

Come 19th June and another tech comes in and says the part that has been sent by Samsung is not correct and he has to come back again after they get the correct part on the 22nd between 1-4 PM. But this time the technician is nice enough to tell me that he will call me 30minutes before he reaches my house so that I can come from office and not loose another half day leave at work.

22nd June the tech calls me to inform me that since the part did not come in he will not come in and at this junction it is not in his control anymore and I need to call and reschedule another appointment. I get bugged about the whole issue and call Geek squad. After all the long conversations with operators, Appliance specialists etc etc, I get transferred all the way to Corporate Customer relations Office to be told by them that all they can do is see that the appliance is fixed, they are sorry about it and they cannot see any of the history behind the service mess so they cannot comment anything nor can they help in any other way. So I get angry and ask for a cancellation of a recently renewed 3 year contract with Geek squad and am informed that they will have to transfer me back to the Operator and I have to make my request for cancellation in writing by US mail or FAX. For renewal it is possible on the phone but for cancellation I have to put it in writing by US mail or Fax. What kind of service is that?

Geek squad reschedules another appointment again for the 26th of June for the correct fan to be replaced. The Tech arrives and replaces the correct fan on the 26th at around 1:45 PM and after 6 hours of the service call I realize the wall between the Freezer and the Refrigerator unit is still hot. I call Geek Squad again and go through all the lengthy phone service and get connected to one of their tech who is supposed to be a veteran of refrigerators repairs and he tells me the heat on the partition wall is because I might not have cleaned the condenser unit and I am supposed to read the operator manual and clean it. Geek Squad is not responsible for cleaning the unit. I am about to blow my top when he keeps saying Hello ! Hello ! Hello ... and the call gets disconnected.

I call geek squad again and get connected to an Appliance specialist who says he will try and get this sorted out by talking to the right person and after a 15 minute of hold I get connected to a TV technician. I am beyond getting angry and just laughed out of anger. He was an extremely nice Tech, apologetic and fixes up another appointment for the 30th of June and he said he will see what he can do.

I get a call again from the veteran tech to confirm the tech's visit again on the 30th of June and brings the dirty condenser issue again and tells me in the future when ever I buy any equipment or appliance please read the manual correctly before complaining against anybody. I was shocked about the audacity of the Technician to tell me that. I just blow my top against him and I tell him he has no right to tell me to read the manuals of all appliances and whatever I buy and tell him that when their own technician, who is trained did not know this and replaced the wrong part (twice) and here we have a tech trying to tell me the fault is mine of not cleaning the condenser of the refrigerator.

I am just shocked with the service quality of Geek Squad. I do not know what to do further.

Hi,

I lost my mobile phone yesterday at 1.30 pm and need you help to trace the same. Your help would be highly appreceated.

The details are as below
Your name: bharti sharma
Address: a-30, first floor, vishwas park, uttam nagar new delhi - 110059
Phone model: gt-b3410 noir black
Make: samsung
Last used no. : [protected]
E-mail for communication: bharti. [protected]@ge.com
Missed date: 24th june 2010
Imei no. :[protected]

Can you please advise if do we require log fir with police as well.

Many thanks,
Jitendra

I got a samsung i8910 from mtn the glen two weeks ago and on the disk it says it supoosed to connect on windows vista. This phone connects to Windows 7 but does not connect to Vista. I have been to the Glen 3 times, Ive been to Vodaworld Samsung, Ive downloaded new drivers for the phone at a cost of 90 meg, I have called Gift and Bradley at a cost of R 162.00 to sort this out, its two weeks later and im still sitting with a phone of 7ooo rand and ist doesnt work, i do not get put through to any managers and i dont get anywhere with the staff at either mtn or samsung..I dont know what to do. Brad is also very rude and i am desperate.Could someone please help?

Sir, I hve made many complaints, even through toll free no in regarding non working of my window ac samsung model awt18 xsb from madaan electronics ambala cantt which was purchase on 27 june 2009 & the installation & the complaints attended by ur experts at my residence address 10405, ranjodh park badi haibowal kalan ludhiana - 141001 but still in vain. Sir I again request u to kindly rectify or replace the same immediately otherwise I hve to appoarch another door.
Thanks
Ujla

A defective mobile was sold by samsung through prakash music center 17 new market bhopal on 29.12.09 which started giving problem of restart in the month of june 2010. On complaint we were sent to its service centre at mp nagar bhopal who after checking kept the phone and advise us to come next day. On 2nd visit the emplyee of center mr. Ajay said that it will not be repaired now and therethat he again order us to come after a week without apprising us the reason of delay in the repairing by keeping the phone with them. He did also not say anything about its defect or the reason of its non working.

Samsung's claim that their split - type a/c unit is the state of the art and is perfectly quiet for bedroom installation is a joke! This new unit model#
Aqv18vbe creaks like an old barn, and is totally sleep disruptive! Their tech. Support dept. Should be renamed " the tech. Denial" dept. They were totally unresponsive when I called to explain the problem. I was actually lucky to have been able to get a word in edge ways to explain the problem. Totally rude, ignorant and evidently did not care less. I will never purchase anything with a samsung name on it again. The two tech support [denial] people that I spoke with tarnished their name badly, a progressive company does not need people with that type of attitude.

I bought samsung led 55 inch ($3k) last year july and recently I started noticing that half of the screen is getting darker than the other half.In addition, there's a spot that lost the color. I contacted samsung customer service and they sent out third party vendor to replace t-cow part. After that we still had the issue. Now the technitian says it needs a new led panel wihch means basically replace the 90% of the tv. I contacted samsung customer service again to see if (And hoping) they can replace the tv instead of keep fixing it.

They said "we will try to replace parts until we can't resolve the issue". I understand if they try to replace one or two parts, but we're talking about whole led panel. This is rediculous. I told the service rep. That I won't buy any samsung product anymore and she said there's nothing I can do. I am just following the protocol.

Samsung is the most worthless company that ever dared to call themselves a manufacturer. They claim to have a 2-3 year warranty on their hdd's. When you call in for service, you stay on hold & then get no actual help. If you get any information, you are referred to a webpage to submit for an rma... Then the webpage doesn't work on any computer using any browser... After you get absolutely fed up & start threatening lives (Process been going on for a month) , you get an email stating that their 3 year warranty is someone elses responsibility... My recommendation, buy your hdd's from seagate...