Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website

Samsung/J1 / poor quality of phone and after sales service

Tunisia, Tunis
0% 1
Contact information:
8 street Hawa Ben Salah Manzah 9B
Phone: +21621524967
Dear Sir/Madam,

I bought a Samsung J1 in May 2015. Since then it has had several problems. Communications cut, and internet applications are too slow. I took it to the after sales service three times. The same defects persist. When I took it for the forth time, they still wanted to repair it. I demanded a new phone. Now I have been without phone for two weeks. Each time I call the help line, or I contact the after sales service in my neighborhood, they say they don't know when I can have a new phone. That is not an adequate situation. I have been loyal to Samsung for more than 16 years. Now I doubt if I may buy another Samsung product. For the moment I need a new phone urgently. Can you please urge them to provide me with the new phone? Thanks.
Aug 5, 2015

Post your Comment

Samsung Electronics Logo Samsung Electronics
Customer Care Service
129, Samsung-ro, Yeongtong-gu, Suwon-si
England, Surrey
Korea (South)
+82 222 550 114
View Full Information

Reply to