Samsung

I purchased a samsung plasma 64" tv with 5 years extended warranty in harvey norman. It was already broken 3 times in one year. First the mother board was replaced. Then the screen that got multi color vertical lines on it, the screen got replaced and after few months the same thing happened and the tv screen was also replaced with another broken screen. I was refered to different case managers and being passed on from one case manager to another that nobody seems to wanting to help me. They are ignoring my case. I have been spending a lot of airtime trying to talk to the service managers and all I got are empty promises that the case will be expedited and resolved. It's been almost 2 months now and im still waiting for my case resolution. My reference is [protected]. I hope by posting this online some form of action will be made. Refering me to the same persons handling my case will not help because they will just ignore it again. I tried many many times already and im tired dealing with them. They are not worth my time anymore. I hope somebody from samsung have the guts to resolve this simple issue. Im not a happy customer. Thanks

I had purchased a samsung tablet for my daughter at best buy in new york and had purchased international warranty in case I would need it for future. My daughter accidently dropped the tablet and the screen cracked. I went a couple of times to best buy Geeksquad in Markham and hwy 7 and spoke to them. they had no clue what to do. after a couple of trips the manager said call bedt buy international and we did that and geeksquad Markville advised that they send out the tablet to their repair shop and with a deposit of $200 which will be returned to me once the screen is repaired as it is covered by the warranty. If the cost of repair is more, best buy will give a new samsung tablet and if not they will repair the existing tablet. I ended up paying $300 on top of the original price of $140usd. I am very unhappy as I ended up paying bedt buy $140 plus $300 deposit and taxes and other fees. It was a loss of $440. turned out to be a nightmare experience with best buy

Ung global mobile award 2015.

Arrival information.

Dear winner,

We are happy to inform you that, your certified winning parcel containing a demand draft of 3.6 crore rupees, a prize winning certificate and some other documents has been registered with this department which is to be delivered to your residence as instructed by (Samsung national lottery board of directors). We are pleased to inform you that you have been officially cleared for payment by the verifications department at the headquarters. Samsung company! Your winnings prize will be delivered to you on the 16th february 2015 via qatar airways express delivery services & ldquo;through diplomatic delivery" to your country india.

Information about samsung global mobile awards.

The samsung global mobile awards is an independent lotto organization that has been financially assisting people with its intention to change people’s life since 1993, many people have benefited from it over the years. All participant were selected randomly through a computer ballot system of different mobile number over 100, 000 unions and corporate bodies that are listed online all over the world and your mobile number happens to be among the lucky mobile numbers selected by our lottery machine system from over 1 millions mobile numbers that was used for the contest, this is how you won the lottery prize, it was your mobile number that won this prize for you without you applying for it.

Your prizes for 2015 samsung global mobile awards, has been prepared for delivery to your residence by the claims department of the samsung global mobile awards. The items for delivery are:

1. ) 3.6 crore rupees (Rs 3, 60, 00, 000 inr) written in your honor.

2. ) certificate of winning / fund release order.

3. ) insurance certificate / clearance certificate issued from u. N. O

Your winning amount 3 .6 crore rupees (Rs 3, 60, 00, 000 inr) has been released by the commission as a bank draft. The bank draft will be coming to india in a parcel which also contains an original copy of your winning certificate and your insurance certificate and some other vital document which you must to sign in order to make your winning prize totally legal over there in your country.

Our delivery officer dip dr. White frank smith will contact you, hence every information about you (Phone number and contact address) as you submitted to the company are with him. Always have in mind that he is coming to your residence for the sole purpose of this delivery, kindly co-operate with him. After clearance, your parcel will be delivered to your given address with the enclosed bank draft, the diplomat will assist you to cash out the demand draft in any local bank where your account is been operated, register's and deposit into your own given personal bank account.

Be informed that your prize delivery parcel is protected by a (Federal deposit corporation cover insurance policy (Fdic) , which makes it impossible that no deduction is allow or any amount from your winning funds before remitting it to your personal account. This is in accordance with section 13 (1) (N) of the uk lottery gambling act as adopted in 1993 and amended on 1996 by the constitutional assembly directors of court bank of england.
As always, it is our full intent to provide you with dependable and quality service, and in keeping with this goal, we appreciate your understanding in waiting. If we may be of further assistance, please call upon us at any time.

Congratulations once again. Tell: +[protected]

Flight departure data
London heathrow (Lhr) to delhi (Del)
15th february 2015

Flight

Departure

Arrival

Duration

Qr006
Business

London (Lhr)
10:50

Doha (Doh)
19:45

Qr232
Business

Doha (Doh)
21:05

Delhi (Del)
03:15 +1 day (S)

11:55 hrs

Return flight

Delhi (Del) to london heathrow (Lhr) 20thfebruary 2015

Flight

Departure

Arrival

Duration

Qr233
Business

Delhi (Del)
05:00

Doha (Doh)
06:25

Qr011
Business

Doha (Doh)
07:50

London (Lhr)
13:15

12:45 hrs

Samsung company

Warning!

Please be warned: you are advised to keep your winning information confidential from public we do not allow beneficiary to send their friends or relatives to pickup their parcels on their behalf due to security reasons.

I did an upgrade in june 2014 with sprint from s3 to s4, bought at best buy, got home did all my transfers and found the phone was a spark, I did not know what a spark was but it would not let me data and talk or use maps, I deliver I have to be able to do both a t the same time, called sprint said its ok, take phone back and we send you a s4 non spark, did, loved it, worked great, broke screen in jan 2015, sent to asurion for claim, they sent me a broken replacement that did not charge, called sprint, they called asurion for me and sent me out a second replacement, it was a sprint spark, I called sprint back told them what happened, they said no prob, called asurion again and they sent me a new phone for the 3rd time got it in 2 days, it was the same phone as the second one a sprint spark however to keep me happy they sent a battery and charger with it. I called sprint, they said I have to contact asurion myself and make a complaint to stand up and make them do it right, called asurion they said it was more than 1o days and I would have to pay another 150.00 to open a new claim, I was dumbfounded. I asked for supervisor as girl would not listen and was rude, she said hold on, I waited for an hour no one, she came and said no supervisor is here right now I will have to have them call you, it been a week, no calls. I called sprint to cancel my insurance and tell them I would not be upgrading because of this and they said since I was a 10 year good customer they would take care of me and they did.. I got a new note edge instead, love sprint do not ever want to deal with asurion and I had the insurance removed from my phone, will not pay for bad service.

Is Samsung is the best in the industry?actually I was in the same opinion until I bought Samsung smart TV worth of approx 60000rs but within 15 month's the led panel has failed and it worth 22000rs? I had requested for a discounted price but they have simply rejected with the reason warranty is only for 12months...then I understood that Samsung claims to have best quality and longer durability products but the reality is it is one year use and throw product...it is better to go for cheaper brand with similar features even if I change TV for every 3years I can get 3 TVs for the next 10 year's for 60000rs...Samsung has lost my faith and I might not refer and prefer in my lifetime... Dear Samsung team if you have confidence on your TV products pls offer at least 3 year's warranty...

I have a $3000 Samsung 801L French Door fridge and when it reached 8 mths old (back in Nov 2014) it would not get any colder than approx. 9-10 deg C. Samsung was contacted and finally after sending 3 technicians out it was decided that it was repairable and Samsung was notified in December 2014. We were told that Samsung will get in contact with us to arrange a replacement or refund but being a week before Christmas and because it took 3 weeks to get a technician that knew what he was doing we were told that it will be in the new year, so we struggled though a very difficult festive season with a lot of food going off quickly! We are now in February 2015 and after dozen and dozens of calls and emails and even though Samsung have had the necessary signed documents (more that 12 times) to process the refund (which I am entitled to as it is a major fault), I still have not received my refund. I have ben allocated numerous case managers and passed around from one person to the next all promising to sort this be still nothing! I am at a loss and absolutely appalled at how a company like Samsung would treat a customer so badly when they have sold a product that does not do what it is supposed to do, which is keep food cold!

‪#‎samsung‬ egypt presents the worst customer and maintenance services ever.. I called them on jan 24 asking for setting up my new tv and uptil today feb. 2, I haven't got the service. Over those 10 days, I called them more than 20 times and always receive the same idiot lying message" tomorrow someone from the maintenance will call you to arrange for visit" they kept lying and lying.. Giving untrue promises and nothing happens. I am fed up and feel furious.. Yesterday I spent about an hour complaining and shouting to the so - called ahmed from the complaints department and he assured me that tomorrow every thing will be settled and to my shock nobody came today.. I just couldn't believe it.. It is like a might mare.. I am talking to big liars and inefficient staff in the customer service and the maintenance section.. To conclude using some fgures: 1) I made more than 20 calls over the past 10 days.
2) some of those calls lasted between 20 - 40 minutes.
3) I was put on hold listening to music and ads about hundred time
4) I spoke with more than 10 persons who I still remember their names including ahmed and samar form complain department
5) I was given about 20 promises to call me back after checking the complaint with the maintenance but all unfulfilled except once today when samar called me back.
6) the most surprising thing is that I am supposed to pay 150le for this service.. It is not a free service (Can you imagine)
7) I got terrible headache 3 times after I called them.

I am so sorry for inconvenience but I wanted global samsung to know that there is something wrong here to interfere and rescue their reputation.
Please help share this to inform smsung top management about theit service

I lost my above said mobile on 25th January 2015. Please find it at the earliest. I have
also filed a police complaint. It's IMEI number, serial number and color details are as mentioned below.
IMEI number: *357089/05/902876/3* and *357090/05/902876/1*
Serial number: [protected]
Colour of the mobile phone is Metallic Blue.
Your's Sincerely
Mohammad Farooq

I was given following complaints no for a single complaint. Everyday customer care give a new complaint no and complaint remains unattended
[protected]
[protected] ga
[protected] id
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
I am calling and sending complaint to the samsung customer service almost everyday. Problem is that this samsung customer service is a just a call center. They have just a messaging system. No real link to service department. I asked for customer manager's telephone number for customer's grievance. They have same answer every time that they do not have it. Every time they have a similar answer that they would pass on the message.

My advice all the customer's not to buy any samsung product ever at least in india. There is virtual customer care support.

Your samsung award of 1 million euro and galaxy s5 will arrive india tomorrow morning. Please check your email immediately for details. After this I got a message to send my personal details regarding full name, age, sex, winning mobile number, nationality, internet connection, date of birth, marital satus, residential address, mobile network name, alternate mobile number

Brought samsung led 39eh5003r on 26 apr. , 2013. During sep. , 2014 the panel get damaged, called call centre and complained filled. Technician visited after review asked it may be any cause for damage, need to send factory for check on owners cost, where as replacement value provided is morethan the cost of television, as the warranty period was provided for only one year, from the date of purchase. No idea, how a television working in good condition, soon after the expiry of warranty. The set is lying at my house as wall hanging. Pictures, attached

The chip that charges the phone came out with the charger. The samsung service department in boksburg does not want to fix this under warranty, saying it will be logged under physical damage. How can it be physical damage if the phone is charged with the charger supplied by samsung and the part pulled out. This can only be because inferior parts was used and I do not see why I have to pay for a part less than 1 year old, this should be covered under the warranty. I have escalated this with the customer care division and have had no feedback.In the interim I have to pay for a phone on contract that I cant even use.

Good day, my name is paul goldschagg, i have purchased samsung products exclusively for the last 15 years. However, the last 2 purchases that i have purchased was terrible, the samsung s4 galaxy smartphone had a virus or malware and the company did not want to replace or fix it because i payed cash and it was 'my own problem', thus i bought n new samsung s4 and 3 weeks later the ear speaker is not working, once again i could not be assisted because the company where i bought the phone refused to repair or replace my phone. This is the last time ever i buy any sumsung products. And i would like an explanation as to why samsung phones is not allowed to be replaced or repaired!
My email address is [protected]@gmail.com and contact number [protected].

Kindly advice as I have a problem for more than 3 months with my samsung mobile.

My mobile is galaxy grand 2 and after updating it''s software from android jelly bean 4.3 to android kitkat 4.4.2 but some defects appeared after the update.

The device has the following errors:
- it restarts frequently.
- it suddenly stops working and needs to be restarted to work again.
- the durability of the battery became lower than before the update.
- the camera doesn't work and an error message appears (Failed to initialize) or (camera has stopped).
- it takes long time to recharge the battery.

And I went to the customer service 3 times and every time they return it to me without any change (just reinstall kitkat software).

* I just want to downgrade my device software to jelly bean 4.3 or exchange the device.

# your response will be appreciated as the problem may affect the image of samsung and I will travel to another country after 5 days from now.

Reference #:[protected]
Device name: sm-g7102
Serial no. : [protected]
Country: egypt

Bought a sumsung dishwasher that worked great for 17 days. Now turns on for 5 mins then stops and lights flash on front. Called Samsung, they scheduled a phone eval. Waited at home, no call. Again the next day- a phone eval. This one did call but did not even ask about my problem. Said since it was less than 30 days old I WOULD HAVE TO PAY to have the installer come back and make sure it was installed correctly. It worked for 17 days, it IS installed correctly. They will not let me speak to a supervisor or schedule a tech. They have a free parts and labor for one year claim...but that does not help if they will not schedule their tech!

But unfortunately I 'am having some troubles with samsung costumer services.
I purchased a samsung le40d550k1wxtk model lcd tv on the 19th, october 2011 with the serial number b3843hlb900972h. As you will see at the attached photo, there occured many dead pixels at the different locations nearly at the same period and the number of dead pixels are increasing every passed day. I explained the situation to the turkish samsung service from the registered products service of samsung.com/tr last week and unfortunately the response of the service is:

"after the end of the warranty period guarantees device no matter the time and cause of the fault (To be user fault or device manufacturing fault doesn't matter) is given wage maintenance and repair services. "

My tv is only three years old device and needs lcd panel changed and it costs nearly a nev tv price. I am sure that there is no user fault for my tv. I see many complaints like this for samsung tv's in turkey' s complaint site sikayetvar.com

I can't pay a new tv price for lcd panel change in service for a reason that's not my fault. Please help me in this manner and i'll be glad and grateful if you solve my problem as suting to samsung's responsibilities.

I have been a tracfone customer for years. Calling customer service is never a joy (Language differences) but this christmas has been especially painful.
Christmas eve I got an android phone with a 400 built in minutes from hsn. I tried to move my number from a non android phone and couldn't so I called customer service. I was told by glenn (Who do you think you're fooling with these names?) what my problem was and he said you couldn't keep the same phone number but he would manually transfer my minutes (At that time over 400) and my days 790+. He said if I hung up it would automatically be fixed. It wasn't. All that happened is that neither phone worked. Great

I didn't want to call you back on christmas day so I started about noon today from my mothers house. You see, I am on a fixed income and I don't have the minutes to spare. I called, stayed on the phone with "leon" for over an hour when he gave me to his supervisor "ann". She told me I couldn't move my contacts (I did with bluetooth) but she would move my minutes/days since they were still on my old phone. I asked if I could keep the same phone number and she was working on it. Next thing I know my phone goes dead. 77 minutes for nothing. I called back, told the girl what happened. She said she could transfer me but instead put me in the que I was in initially so I got to wait another 20 minutes for a call back. I got to speak with another girl who said she knew leon and would transfer me then hung up on me. I give up. I now have a phone with a new phone number (Because I finally used some notes * found and activated my phone. I spent 2 hours and talked to 5 people and got absolutely nothing accomplished. My old phone number was [protected]. My new number is [protected]. If there is and english speaking technician, I would love it if someone would get my old minutes and days added to my phone. I would also like my old number back.

I wish you cared more for your customers. This has been a nightmare.

Jennifer davis

I bought tv samsung 32 inch led and they offered free tv carriage. And I asked them to attend at house in order to install the tv with the new carrier. Upon. The technician he did not know how to fix, also the offered carriage not comply with the tv, he flitted the carriage with new long bolt, which is not under our satisfactory, he say if you need to fix the new carriage and you have to pay for it, then I refused, because it is faultless offer. And mean they are cheating withe in sale department, also the way how to deal with the custom are not satisfactory.

i got a mail stating the following, is it true or fake
The Samsung Electronics is pleased to inform you of the results derived from the E-mail Address Ballot Lottery International Program (EABLIP) held to consolidate our numerous customers worldwide.
You E-mail Address have won you a cash prize of £500, 000.00/-GBP (FIVE HUNDRED THOUSAND GREAT BRITISH POUNDS) i Plus (Samsung Galaxy S4 Mobile Black Edition) and a 52 inch Widescreen Plasma TV with Built-In Home Th-eater System from Samsung Electronics with the following details:
Ref No: SAM/11.16/003/2014-05 = Serial No: UK/GBP07/SAMSUNG = Batch No. DNO/MA07/EUR
Note: All participants were selected through a computer ballot system drawn from 50, 000 (Fifty thousand) names of email users around the world, as part of our international promotion program. Due to mix up of some names and addresses, we ask that you keep this award personal, till your claims have been processed and your funds remitted to you. This is part of our security measures to avoid double claiming or unwarranted participants or impersonators, taking advantage of thesituation.
Kindly send the following information to your claim agent to facilitate the release of your fund

My Samsung refrigerator started smelling really bad. After cleaning it twice it was still smelling rotton. We turned the refrigerator over. Rotten flued was trapped at the bottom. I have tried for three days to resolve this problem. After the "technician" was here they said that the defrosting unit is no working they will replace that. I told the agent that that is not going to solve the problem. He just said sorry that is what they are going to do and we have to pay R650. I told him that the rotton part is still at the bottom and it is still going to stink and it is a health risk. He then tells me that they can't replace that part. My point exactly - it is a factory fault. How am I the user supposed to clean it if they can't even replace it. Technician:" I have never seen anything like this". We had to help him turn over the fridge.. It is unhiegenic and we can't use the refrigerator. The Csll Centre Supervisor refused to give me a name of a manager or to get a manager to contact me. I have the proof of the conversations with the call centre agent.