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Samsung Complaints 1673

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10:53 pm EST
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Samsung bad service

I purchased a plasma samsung television less than a year ago. The sound broke down 3 weeks ago. Rang samsung, they sent out a repair man to fix it, he took it away to a shop in Penrith. I have 4 children and no television for the past 3 weeks, nightmare. I was told I would have to wait another 10 days for news. I will never trust samsung again.

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Alyshajvv
ZA
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Nov 19, 2013 1:13 am EST
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I gave in my Samsung Tablet under warrenty to Darro Electronics 30/09/2013 for repairs, I had to contact them every week to find out when is my tablet fixed. They never got back to me, and my last but not least phone call I made out of frustration was yesterday 18/11/2013 as the same story was told to me for 7 weeks now that they have received spared and the technician was busy with it. After I had to put some pressure on them they called me to tell me my tablet was fixed and I can collect.

I arrived there agter waiting +-25 minutes that they can search for my tablets, gave it to me without opening the box to show me its fixed. I went to my car, tested the tablet and realized my sim card was missing. I went back in the store, they searched for +-5 minutes and then asked me what service provider my sim card is. I received the sim (hopefully my own sim) and inserted the sim into the tablet where it could not pick up my simcard.

They gave it to the technician and he also could not fix it. He told me he got my sim out of the old motherboard that was replaced. I asked for the manager which he came and spoke to me telling me very rude he is not layable for the accesories.

First he asked me if my sim was Rica's which it is! Then he told me the sim must be damaged, which I forsure didnt do. He said the customer assistant lady must pay then as she is responsible.

I truly had the worst experience in my life I stood in the shop crying telling him I will never purchase a samsung product.

Usually when I give in any phone for repairs, they remove the back cover, battery and sim and hand it over to me.

As this is my first tablet I didnt know what was required and they booked in my tablet with the sim, changer, even my manuals.

I am just very upset they way this was handled, as the technician reaked of alcohol aswell. Please advise me what to do, as it seems I am fighting a loosing battle with this branch.

I have always had Samsung products but from this bad experience I do not know if I will anymore.

R
R
Roxane Brown
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Apr 20, 2008 9:05 am EDT

My husband & I bought a Samsung 42" HD TV with stand and 36 month service repair plan. The total cost of $1949.24. Our TV had a code come upon screen(check fan 2) then it went off. It will not play when this happens. I called the service dept. They told me it would be 2 weeks til someone could come out. They sent a tech. out on April 3, 08. He looked at it & said it was a small bug in the fan. The TV played for 4 hours then, another code came up(check fan 1). So the TV went off again. I called the service dept. again. When the person told me another 2 weeks, I was very upset. The service person got very mouthy with me. She was very unprofessional and is hurting CONN"S buisness... She & my husband exchanged words. I asked to speak to a supervisor, she put us on hold. She came back on and said he was out and she could take a number, he would return our call. That did not happen. I called back the next day, still no results. We will NEVER buy from CONN"S again. This I am sure of. We will not stop untill something is done about this service dept.

Valerie
Valerie
US
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Jul 17, 2008 4:07 am EDT

Sai Services - Samsung's authorized service agent is the most pathetic service provider I have come across. They will never send people on time for servicing. They will call you but will never send the service engineers. Samsung should strip this agent of being its authorized service provider if they care about their reputation.

Valerie
Valerie
US
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Aug 04, 2008 1:53 pm EDT

PLASMA TV WAS RUNNING FOR 10 WEEKS WHEN IT POPPED AND THE VIDEO WENT OUT. TURNED POWER OFF AND BACK ON STILL NO PICTURE. TURNED OFF. 10 MINUTES LATER SMOKE DETECTOR STARTED GOING OFF. PETS AND CHILDREN EVACUATED FROM HOUSEHOLD. UNIT UN PLUGGED. ADULTS EVACUATED FROM HOUSEHOLD. WENT TO SEARS WHERE PRODUCT WAS PURCHASED. WAS TOLD BY SALESPERSON HE DIDNT MAKE THE TV SMOKE. GREAT PRODUCT AND SERVICE.

Valerie
Valerie
US
Send a message
Aug 27, 2008 5:57 am EDT

I purchased a Samsung 50" Plasma TV on 3/2/08. On 8/3/08, it stopped working. No picture, no sound. I did the usual, checked the cable box, checked the connections, checked the surge protector, unplugged and replugged the unit. Nothing.

I called Samsung customer service 8/3/08 at 10:53 PM, spoke to Peter. He suggested unplugging it and replugging the unit. Then suggested plugging directly into the wall by passing the surge protector. Nothing. He then gave the name of a service provider. Told me to call the service provider and they would come to my home within two days.

8/4/08 - called the service provider. He said he would not come to my area, too far away. Said he had told Samsung this on a number of occasions.

8/4/08, 10:41, called Samsung service and spoke to Anthony. He said he would find another service provider. He called two companies; neither would come to my area. Anthony told me I was in a "no service" area and would refer my call to the Executive Customer Relations group. Anthony told me someone from ECR would call me before noon of the same day.

8/4/08, 7:55 PM, called Samsung, spoke to Josh. He told me there was nothing in my records about "no service" area or ECR. He suggested I call ECR the next day as ECR closes at 5PM.

8/5/08, 11:33 AM, called Samsung, spoke to Kim in ECR. She said nothing to report, suggested I call the next day.

8/5/08, 11:32 AM, called Samsung, spoke to Cathy in ECR. She explained that Samsung would have to exhaust all efforts to find a service provider. I asked how long that would take. Cathy said she didn't know. I asked how they would find a provider, since the closest providers to my area would not come to my house. Cathy said she didn't know that they do something with the computer to find a service provider. I asked if she could give me a ballpark range of how long it would take. I asked if I could speak to someone who could shed some light on the process. Cathy said there was no one else to speak to since I was dealing with the ECR which was as high as you could go. She again said she didn't know but told me I had only been waiting for three days, which isn't a long time. She suggested I call back on Friday, 8/7/08.

8/7/08, called Samsung, spoke to Debbie. Debbie said they had found a provider and placed me on hold to call and set appointment. When she came back on line, she told me that provider does not service my area. I asked how they were going to find a provider, since no one covers my area. She said they would have to work on it for 21 business days before they would consider any other options. I asked when the 21 days started, on my initial call, or when they found a service tech. She wasn't sure but assumed it would be from my initial call. She suggested I call back in a couple of days.

Here's my beef:

1. $2, 500, brand new Samsung 50" Plasma stops working 6 months after purchase.

2. Samsung can't find a repair technician in my area, but tells me to hang on for 21 business days while they try to round someone up.

3. I have to continually call them, instead of Samsung updating me on their progress.

I will never purchase another Samsung product.

Valerie
Valerie
US
Send a message
Oct 28, 2008 11:01 am EDT

We purchased a Samsung television, model LNS3251D serial number AEEE3CQLA14090J in September we took it in for repair, at which time we were told we needed a new panel which cost $739.86. We purchased the television from Sears on January 4, 2007 for $877.99. The television is less than 2 years old and is only watched an average of 4 hours per week. We have contacted executive relations and given transaction number [protected] as of today we have not gotten a response. We feel Samsung should pay for the repair or replace the television with a new one.

Valerie
Valerie
US
Send a message
Nov 04, 2008 7:46 am EST

I purchased a Samsung Plasma Television in April 2006 for $2506.00 in Sears in Jersey City, NJ. By October 2008 there were red blotches on the screen. A Samsung approved tech came by and chanrged us $426.00 to repair it last week. They said they had no receipt availible when I requested it. Today the red lines have re-appeared and we are told that the next reapir may cots up to $1000.00. I should have never bought Samsung--I never will again.

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Howard
US
Send a message
Dec 11, 2008 7:21 am EST

Samsung is unable to provide service and honor their warranty in the metro Atlanta area. A metro area of over 4.5 million people and Samsung can�t find a single dependable service technician.

The Samsung Saga����Part 1

Almost 3 years ago my wife and I moved into a brand new home. We bought new appliances for the new home; one appliance was a Samsung RS2630SH refrigerator. It looked good, stainless steal, water, ice, child lock, all the bells and whistle.

Six or Seven months after the purchase the refrigerator started to make a very loud squeaking noise from the bottom. The refrigerator was still under warranty so I called Samsung. They promptly set me up with an appointment with Jiffy Appliances.

The Jiffy Appliance technician came out, stood next to the refrigerator, and diagnosed the problem with out touching the appliance. I should have known then something was wrong. He said I know what the problem is; I will order the part and be back within a week. Needless to say he never came back. Later on through discussions with Samsung I found out that the technician billed them for the work he didn�t do.

A few weeks went by and I called Samsung back to let them know that the technician never came back. They seemed a bit astonished considering he had billed Samsung for parts and service. From that point on Samsung was more concerned with them being fleeced by a crooked technician than fixing my refrigerator.

The Samsung customer Service rep said that she would have to call Jiffy Appliance find out what went wrong and call me back. Needless to say Samsung never called me back so after a few more weeks I called Samsung back.

Once again I go through the motions with Samsung, and they set me up with another local repair shop. AAA Southern Appliances this time. They gave me the number to AAA and told me they would set up the appointment. When I called AAA to confirm the appointment date and time, I got voice mail for days on end. When I finally got though to AAA; I was told that Samsung can not make appointments for them and that they never got a call from Samsung.

So I called Samsung again and was given the run around. I was told by Samsung that someone would get in contact with me. No one ever called me back, so my wife, an attorney, mailed Samsung a letter they sat on the letter and never called me back.

Part 2����The Samsung Saga Continues

As this noise from the refrigerator continues it has steadily gotten worse. I was holding my 20 month old daughter trying to get her to go to sleep. However the squeal was so relentless and lasted so long my efforts were futile.

We moved to another part of the house, I got her to go to sleep, and once again I called Samsung. We went back through all of what I just told you and the customer rep was surprised that no one ever called me back. She said they received the letter and that it was in my file.

She was nice, took my compliant and passed me off to the ECR team. I believe it stands for Executive Customer Response. After talking with them I didn�t feel like an executive. After once again explaining to them what has happened with my refrigerator the customer rep was more concerned about Samsung paying Jiffy Appliances for services they didn�t provide, and less about my refrigerator.

I was told by the ECR rep that my warranty had expired. I reminded her that when I initially called my appliance was still under warranty and that Samsung never resolved the problem. She told me she was going to call Jiffy Appliances, find out what went wrong and call me back.

I finally called a call back from Samsung. They told me that my refrigerator was out of warranty that they would provide the parts but I had to pay for the labor. I told them I would think about it and get back with them

Needless to say I�m online looking at prices for a new refrigerator. I will buy a new one. Place this less than four years old Samsung refrigerator in an open field, strip all the sensitive parts, let the neighborhoods kids throw eggs at it, beat it with hammers, and have a New Years Eve bonfire in the heart of the worst appliance I�ve had in my life.

My new refrigerator will not be a Samsung. I will check diligently to make sure that the new manufacture of my refrigerator can provide adequate service in a metro area as large as Atlanta. Over 4.5 million people and Samsung can�t find a decent repair technician to honor their warranty.

I
I
IMMANUEL
IN
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Sep 30, 2009 5:46 am EDT

Dear sir,
am rex before one month ago we went to purchase washing machine on the Jain son showroom which is located at madurai in Tamilnadu, India. and we happily purchased front load washing machine from samsung and when we came to come it comes to know us the given product is faulted one but sales man deceived us so again we ask the delear to change the product on samsung itself but they proposed to purchase whrillpool .. so we went to whrillpool. but we are happy ony with samsung.. so take further action
regad
REX IMMANUEL

K
K
Kraig Jorgensen
Moses Lake, US
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Aug 19, 2009 12:22 am EDT

Have a 2008 29 cu ft French door Samsung Refrigerator-- It quit after 5 months. The warranty repair company indicated the compressor is shot. Samsung said they would extend the warranty one month---WOW! We spent 2600$ for this "top of the line" model. If only I had checked the web -- If you're looking for a refrigerator, don't buy a Samsung and do buy an extended warranty because reliability on modern appliances is not what it used to be.

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9:51 pm EST
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Samsung the secret of losing your customer

let me tell you an example of why you loose your customers. and I have experienced that of my own.

I am working as a programmer in Cognizant Technology Solutions,
I would like to tell you that I have bought a Samsung(E250 ) mobile on 08.11.2017 at Subhiksha showroom, Kottivakkam and I faced a lot of problems while using it, and till now I haven't got satisfied of using Samsung mobile. These are the problems I have faced

1. At the seventh month of my purchase, I got a problem in my charger chip and my mobile failed to work, since the service centers have not responded properly, I was not able to use my mobile for more than a week and struggled a lot.
2. Then my charger got flopped off I bought a new charger at the 8th month, but service engineers said that there is only 6 months warranty for chargers.
3. Then I bought nearly 7 charger's till now but I donno how to identify the original one so I have spent a lot of time and money for getting it and I got my 8th charger now
4. My speaker chip was drained out before the warranty ends. I was really fed up by using the Samsung mobile and charger and other stuffs.

I heard that the Samsung products are being exchanged,

Can you forward this mail to the concerned department and can you do me any needful things now?

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Jeycp
IN
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Mar 21, 2010 2:25 pm EDT

I bought samsung i7500 two week back. By seeing this attractive look and nominal price, more over I am samsung lover and this is my 9th mobile in my life and out of 9 I bought 6 samsung mobiles.

But I lost my confident about samsung that, its battery problem.

It is not even lost for 16 hrs? After I chareged over night, I cant use this phone after 5 pm since it has got a worst battery.

I changed myself that in future I would never go to samsung product.

They know this problem but they have not called for battery replacement policy.

S
S
Service of Mobile
IN
Send a message
Jun 21, 2013 12:25 am EDT

To
The managing director,
Samsung india electronics pvt. Ltd.
Dear sir,
With great anguish I would like to bring to your notice that the poor state of service support from your authorized service centre. I was using one samsung mobile (Model : gt-s5753e, sl. No: rdeb124990f) which I have purchased two years back. Recently the mobile started showing complaint as hanging continuously. I have given the same to your authorized service centre at tripunithura, ernakulam district kerala. They took 10 working day to check and reply. Firstly they replied as it require software update so will take some time. After almost month I have received the mobile in dead condition saying that one chip having complaint it needs to be replaced. The chance of refunctioning is only 50:50. If it dos not function the bord needs to be replaced which is very costly.
Now the mobile showing connectivity mode. I suspect the same happened due to improper updation of firmware which damaged my the pcb.
This type of service approach / carelessness creates bad impression. And the customers will think twice to go for a product.
I hope you will look in to this issue. Which may be a childish complaint for you and will do the necessary step which will favour me.

Sreeraman namboothiri
Tripunithura
[protected]

S
S
Srinivas kondapalli
IN
Send a message
May 16, 2011 5:48 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dear sir,

Respected,

My name is k. srinivas, i staying at balanagar in hyderabad. this is regarding complaint against my lost samsung mobile bearing number [protected] (Airtel). My mobile was stolen while traveling in bus at habsiguda in hyderabad. kindlly requesting to you please accept my complaint.

Info of mobile as follows:-

Name : K Srinivas.
Address: 6-10-87/1, vinayak nagar, balanagar, hyderabad
Phone Model: Motel S- 5620
Make : Samsung
Last used No: [protected] (Mr. Shiva)
Email for contact: rajupeddik08@gmail.com
contact mobile no: [protected]

IMEI Number; [protected]

Regards

Srinivas

R
R
reena sawant
IN
Send a message
Jul 29, 2009 7:42 am EDT

Hi.. This is reena chandrakant sawant staying at kalyan (W). I had purchased samsung mobile sgh i450 on 16th of november 2017. It has warranty period of 1years. During this duration due to software problem it got hanged all the time hence I was not able to use it. It was having sound problem also.
When I concerned this case with nearby samsung gallery which is in kalyan (W) , they had told me that my cell's speaker got damaged and it will not be replaced until and unless I made payment for the same tough my mobile is in warranty period.

F
F
faultyphone
IN
Send a message
Apr 28, 2011 4:38 pm EDT

My Samsung phone model no. GT- S5200 was bought on 17-07-2017 and within 5 months it had to be sent for a repair to the Samsung Service Centre for some techical manufacturing fault. Inspite of repeated following up I got my repaired mobile back after 25-27 days, immediately after which it reflected some other technical problems. My phone used to hang and restart automatically for which I approached the same service centre for repairs. However the engineer formatted and told me to use it again which was of no use. Next time when I took it again to the same place I was told that the phone required a software to be downloaded and that this Software was not available with this service centre and i was refered to Moti Nagar, New Delhi Service centre. However on 16 April 2017, I took my phone to this new place thinking that this time something concrete
may happen but the engineer called me thrice the same day to collect my phone, each time giving a new reason and technique he would apply to get the phone rectified..but of no use.
My last visit the same day completely pissed me off when the engineer who was handling my phone had left early for the day and some other person told me to leave the phone at the service center as some part (mother board) was to be replaced. He told me to follow up after7-8 days but after 12 days of my repeated calling no body attended my calls at the service center and now after my last visit I get to know a very shocking thing- my phone was not known to anywhere in their custody...they had no status of it and the engineer completely refuses to have handled it the last time.
I feel completely pissed off by SAMSUNG company as well as service center. How can I get a relief from this?

S
S
Srinivas kondapalli
IN
Send a message
May 22, 2011 6:08 pm EDT
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Dear team' kindly let me know further status

S
S
Srinivas kondapalli
IN
Send a message
May 16, 2011 4:14 pm EDT
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waiting for lost mobile status

A
A
AerotusX
Monterey Park, US
Send a message
Dec 22, 2010 7:25 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I agree that Samsung Mobile is lousy at honoring their warranty. I am using a Samsung Vibrant from T-Mobile, and the phone won't start up with plugging in the charger. I sent it back to Samsung repair center, and waited 1-week. They finally emailed me and wanted to charge $162 for repair fees. This is absolutely unacceptable as it is clearly a defective from Samsung product and the phone is still under warranty.
So for future reference, don't count on Samsung warranty, because it's virtually worth nothing! Very disappointing...

K
K
Karan11
IN
Send a message
Jul 29, 2010 8:28 am EDT

its true beleive me...

K
K
Karan11
IN
Send a message
Jul 29, 2010 8:27 am EDT

SAMSUNG phone Is ONLY about PROBLEMS...
Its better to buy any local china phone inplace of SAMSUNG phone, , ,
will give you more satisfaction... !
SAMSUNG is nothing more than [censor]...

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12:21 pm EST
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Samsung glass breaks/dangerous

We bought a samsung fridge at best buy about 2 years ago. We were packing to move into our new home. My sister took the first shelf out of the fridge to clean it, and as soon as the wash cloth touched the shelf it exploded! There were thousands of little pieces everywhere. Thank goodness my sister wears glasses. The glass flew across the room into the workers hair, all over the floor, it was a terrible mess. We went immediately to read the manual. On page 11 of the manual it states transparent, unbreakable shelves. That is a lie and not only misleading to the consumer but a grave danger. I thank god the children were not present and no one was hurt. The model #'s for all the refrigerators with these defective breakable glass shelves are

Rb195bssb, rb215bssb, and the letters are sw and vq.

Plus all the other refrigerators sold by samsung during the last 3 years.
Does your manual same tempered? Do your shelves say temperd, are they tempered? They are like a bomb waiting to explode.

We have since found out that in the past year samsung now states they have put tempered glass in the newer refrigerators. All the models that were sold with glass and falsely labeled as "unbreakable" need to be recalled before a very serious injury accurs. Please share it you have had this experience. If you have not had this experience check out your shelves before someone you know gets seriously injured.

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Update by cg1
Mar 02, 2009 12:27 pm EST

That is very scary. I would be afraid to touch another shelf.

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Muppety
Edmonton, CA
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Apr 17, 2023 3:42 pm EDT

Just happened to me. Glass exploded as I was wiping it down. Shelf was sitting out at room temperature for several hours before I touched it, so it isn’t because of the temperature difference. I have been picking bits of glass out of my arms for the past hour. Not under warranty so I doubt Samsung will make any effort to replace it.

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Christopher Guay
US
Send a message
Nov 05, 2022 4:27 pm EDT

How was this resolved , if they did not do a RECALL?

This just happened to my with my one yaer old fridge.

S
S
Shureman2
US
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Jun 10, 2022 6:36 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

This just happen to me on our 6 month old fridge. Fortunately it did it while the door was closed. Tiny shards everywhere, I have to toss all fruits and vegetables and carefully was all other items. I guess safety is low on the Samsung list of priorities. Not something I want powered up in my house.

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Shureman2
US
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Jun 23, 2022 1:22 pm EDT
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Replying to comment of Shureman2

I would like to share an update. After many calls, Samsung send out a rep to review our situation. He was blown away by what had happened. He called Samsung from our house stating the customer would like a new shelve and to clean the fridge since there is glass places that can’t be cleaned with out some disassembly. Samsung denied both requests. Mind blown!

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michael mecca
US
Send a message
May 24, 2022 12:04 am EDT

Same thing just happened to me myself exploded I cut my hand and I got glass in my eye I'd like Samsung to replace all my shelves at the least who did you call customer service?

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Alors
Cambridge, GB
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Jan 11, 2022 12:30 pm EST

This has just happened to us. Our fridge freezer which is less than a year old.
I heard an explosion which I thought came from outside. When we went to the fridge we found the top shelf had exploded. Shards of glass throughout the fridge. I am relieved it happened when the fridge door was closed. Exceedingly dangerous.

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Vicki clark1234
BIGGLESWADE, GB
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Jan 07, 2022 12:22 pm EST
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Oh my. I just had the same thing happen. I became suspicious when I received an email from samsung that I have to sign (non disclosure agreement)in order to get a replacement

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P
Priest Rd
Nottingham, NH 03290, US
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Oct 30, 2021 3:31 pm EDT

October 2021. The refrigerator isn’t even a year old and the shelf above the crisper drawers exploded when we took it out to clean them. Called Samsung and they were quick k to replace it as a warranty item. Wife cut her fingers from the exploding glass in the process.

J
J
Jenna Bot
Alvarado, US
Send a message
Jul 11, 2021 10:33 am EDT

I bought the RS22T5201SG/AA in Feb 2021 from Best Buy. It’s never worked right. Freezes everything on the bottom shelves despite the temperature being set at 38. Samsung sent somebody out to fix it but I’m still having the same problem. Everything freezes in the lower half of the refrigerator. Then yesterday I took the top shelf out and started wiping it with a damp cloth and it exploded! Just like the others described. I have several cuts on my fingers and tops of my feet. The glass went everywhere! Insanely dangerous! Hopefully I’ll get the promised return call from Samsung on Monday.

M
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Muhammad Mughal2
US
Send a message
Feb 16, 2021 3:21 pm EST

Just happened to us! Feb 16, 2021, Shelf randomly exploded while door was closed

D
D
Doglife2021
Willington, CT, US
Send a message
Jan 29, 2021 2:13 pm EST

My unused refrigerator with no human interaction Shelf shattered into a million pieces. Samsung is saying there is no recall in place and they will not pay for this. It is not a wear and tear type of thing. It obviously was a defective part. I was on a call and escalated to manager and then they hung up. I had not even expressed my issue. I will be escalating this to Better Business Bureau.

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3:01 am EST
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Samsung hard disk warranty

Hi, had purchased 7, 40 gp samsung hdd from mumbai. After that I had a problem in 3 hard disk. Then I had given my hard disk to samsung service center on 27, jan 2009, at lamington road express digital system. They told me come after fiffteen days get the replacement but after 15 I have been get my hard disk back by replacement, but after 15 days express digital system they have no stock of 40 gb hdd.

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RahulDas2007
IN
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Sep 05, 2009 9:54 am EDT

Similar problem I also had . I have a 80GB HDD which conked off . I went to Samsung service centre at Gurgaon which told me, I have two choices (a) either handover at Gurgaon -- it will take 30 days for replacement OR (b) go to Nehru Place Samsung service centre -- which will replace in a week .
I left it at the gurgaon service centre and called up after 25 days to enquire wheher the replacement has arrived . The SC told me, I have to wait for 30 days, so when I caled again onb 32nd day, I was told the hard disk has arrived ( in fact a bunch of HDD has arrived ) but they are waiting for Head office advice to handover as serial no matching ( defective VS replacement HDD) is yet to arrive from HO . One week of regular followup yielded nothing, the guys refused to even tell me HO address and contact person name .
After a week ( total 40 days since I have handed over the HDD ), I called up one of my friend from the industry ( working with another consumer electronics company in a senior position ) who in turn called up his counterparts in Samsung and miracle occured ---- within one hour everything was sorted out and I got ( repeated ) calls to pick up my HDD.

Also I had a Samsung AC which is 7 years old and hardly used for last 4 years . I sent it for servicing as cooling was not effective . But I was told it is unserviecable that is the base is 'corroded' and no longer available.

So guys beware of Samsung .

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Purchased a blu-ray player... That was defective out of the box. Husband called electrozone... Requesting an exchange... Was told no. That I had to call samsung. Than a few days later I called electrozone When I continued to go over the same thing with the guy on the phone at electrozone... That I purchased the unit from electrozone and wanted an...

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Samsung never buy a sumsung tv

Me and my partner bought a Sumsung LCD 3 months ago. When we first brought it home and unpacked it the plastic around the tv was distorted and melted looking, we returned it and got another. On the 2nd Jan 2009 our Tv said check fan 2 on the screen and then over heats and turns itself off after 10 minutes. It is useless. We have a 5yr warranty and called samsung and they said it is such a common problem so they didnt need to come to our house because they knew what to do. They told us we would need to wait 2 weeks for the parts to arrive from Japan to fix the tv...it has now been 5 weeks...still no tv. I have called Samsung numerous times and the good guys where we bought it from and both partys have promised calls back that we have never recieved. You would think if it was a common problem that they would have the parts in australia ready on hand for when everyones samsungs overheat after they spend $2500, this is a far stretch for a student like myself to pay. My partners parents bought an LG LCD that broke, LG came and fixed it the next day...I know what brand i should buy next time...

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Samsung poor after sale service

I have purchase the tv on24/11/2008 from gupta electronics east rohtash nagar shahdara delhi 32. It has colours problem and sound problem. I made a complants on 7/12/2008. No [protected]. My tv sends to service station on 12/12/2008. It’s come back on 20/12/2008. But problem is still exist. On complant once again tv picked up by service centre on 22/12/2008. I am very upset by all this process. Now please change my tv. I should not accept repair tv.

Till date I have no response. Service center persons tolled me that there is no time limit it takes more then one months. I can not accept this type of service from samsung. I mail many times and call customer care and service center many times but all in vain. I have no option to complaints in consumer court.

Pradeep kumar
[protected]
K-14/3 s no 16
West ghonda
Delhi 53

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Samsung broken and they refused to respond

Inferior craftmanship! Couldn't get any assistance from samsung! Refused to assist with lost food due to flooded refrigerator due to frozen water filter exploding! All three computer boards had to be replaced! Lowes department stores are the best! They replaced the entire unit after being out of warranty for 1.5 years! Thank you lowes departement stores... You're the best! Samsung should be outlawed in the united states! My local lowes store took back 10 (Ten) applicances last week from unhappy consumers! Why? They were all defective! Samsung tv's, phones, and applicances should be outlawed in the u. S.!

They don't deserve anyones business! They could care less about you as a consumer: buyer beware!

Terry roth
[protected]@aol.com

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Samsung black friday fraud

I am getting the same run around from sears. I purchased this washer and dryer pair and am now not able to recieve it. They told me at the time of purchase that I would not be able to recieve it untill Feb 2009 and that was fine by me. Now I am told I can not recieve it at all. The washer and dryer combo options that they want to replace it with is a joke. The replacement washer and dryers offered are reguler price what I paid for the samsung on sale. Sears knew they could not fulfill these orders yet they took our money. Sears needs to take resposibility and offer a comperable (same size, same original price!) washer in dryer in its place. Does anyone know legally what can be done email me [protected]@ymail.com?

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tx0204
Killeen, US
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Feb 14, 2009 8:13 pm EST

Did Sears ever make this right for you? I am experiencing the same issue and was wondering how Sears resolved this for you.

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On black friday 11/28/08 I purchased the samsung washer/dryer combo pair at the bf ad price of $999.98. I was told by the salesman that they were low on stock but I should still be able to get the units delivered by december/january. After numerous runaround calls, I went into the store to find out when the units would be available. Now I have been told...

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Samsung defective refrigerator

Purchased a new samsung side by side refrigerator 2.4 years ago. 9 months ago, the water filter exploded! Flooded the entire refrigerator. Called samsung, they asked for a list of lost food product. Supplied list. They called a week later and said sorry, your warranty is out! You're out of luck! Lost $400 in food products. 8 weeks ago, refridgerator began freezing all of the dairy and other items in it. The original problem was the water filter froze and blew up internally. Called for service from aftermarket service company, and they replaced all three circuit boards and sensors!Samsung refuses to respond to the problem. They won't return any calls, or emails! They could care less. Lowes department stores was nice enough to replace the entire unit after it was out of warranty this past weekend! Thank you lowes! Samsung doesn't deserve to do business in the united states! I wouldn't purchase a samsung product regardless of it's rating, at 1/2 the price! They need to pack up and go back to the country they came from!

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taxed2death
Middletown, US
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Dec 10, 2008 5:43 pm EST

My last 4 Samsung products failed miserably. They need to slow down the ol' conveyer belt and open they're damn eyes. Or pay better wages...maybe a worker or 2 would start giving a crap about their expendable position. Maybe.

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Samsung no service = lousy service

Purchased a T260HD LCD monitor 8/29/2008 from NewEgg.com. October 6th, called Samsung to report that the picture was all washed out and that I would like to get the unit repaired or replaced (Transaction # [protected]). Wow... nice service people - looks like this will go well.

Three weeks later (umm... nice service people?), called back on a weekend and spoke with Shawn. He stated that Samsung had no units available to ship me so they would process a refund of the purchase. Someone was supposed to have called and let me know this but didn't. He said I had to call back on Monday and ask for the ECR (Executive Customer Relations) department so the refund could be processed. I uploaded my purchase order from NewEgg with Shawn's assistance for proof of purchase to the Samsung site.

Things are moving slowly but moving. I miss having a good picture on my TV so I went ahead and ordered another T260HD from Amazon (hind site being 20/20, I wish I hadn't).

Called back on Monday 10/27/2008 and spoke with Karen in the ECR department. She said I would be receiving an email with the return authorization and that it would take 14 to 21 days to process the refund after they received the faulty unit. Great!... finally getting somewhere!

Checked email every day for the next 3 weeks... no RA number from Samsung. Called back 11/21/2008 and spoke to Tyler. He resubmitted the request for refund to the mysterious people who approve of such things... said they don't have direct phone lines to them so all he could do was send another email request. I thanked him for his time and began to wonder if Samsung ever intended to refund my money.

Thinking that the squeaky wheel gets the oil, I decided to call twice a week until this is resolved. The must get a lot of this. Read on...

Called again 11/24/2008 and was sent again to the ECR department hold line (as usual). After about 80 minutes on hold, hung up and called back. Sent to ECR hold again. Hung up after another 45 minutes on hold. Now I'm furious... but still powerless. I have my new TV and it still works fine but the bad unit is still sitting on the floor, in the box, awaiting an email / RA number from Samsung. At this point, I essentially have $1100 in a functioning $500 TV.

11/26/2008 -Found a direct number to the ECR department [protected]) in another forum where some other poor customer was putting up with Samsung's poor service. Now they don't have my transaction number until I am talking to someone in the ECR department. Got the same story as last call... all Rachel from the ECR department could do was resend the email request to the mysterious approving authority. I voiced my dissatisfaction to Rachel who seemed unaffected by my complaints.

12/3/2008 - Still have to wait on hold for an average of 30 minutes but at least I get straight to the only people that have the power to send an email to the person/people that have the power to provide me with a stupid email with a return authorization and subsequent refund.

12/5/2008 - My hopes of getting a refund prior to Christmas and thus have some money to by gifts for my family have been dashed. Next step: call my credit card company and file a formal dispute to hopefully get a refund.

I already own a Samsung phone, two 22" computer monitors, an HD 32" CRT TV in my bedroom and now two T260HD monitors, one of which works.

I was going to purchase another T260HD for my kitchen and a 61" DLP rear projector for my living room in January/February to replace my aging Panasonic 50" rear projector LCD. Not happening...

I am now convinced that Samsung cares nothing about its customers and will therefore never purchase another of their products for the rest of my life. My friends, neighbors and family all consider me their technical adviser on electronics purchases... I will never again recommend Samsung products to them. Over just the next year, this will cost Samsung $10, 000 to $20, 000 in sales.

ECR now means Endless Customer Run-Around to me. Please do not purchase Samsung products.

Ray

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meangene
US
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Mar 07, 2009 6:39 pm EST
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I have just started (March 1st 2009) going though the same process and getting nowhere. I'm one week into my battle to get service on my 52"LCD TV. Bought extended warranty. Set is 7 months old. Check this story: They are perfectly willing to send a repair guy to my home, BUT THEY CAN'T FIND ANYONE (Authorized service Center) IN MY AREA THAT IS SIGNED ON WITH SAMSUNG.! I found one in less than 10 minutes after I was told that. Now they're talking two/five weeks before they can get this repair guy "In their system as a qualified tech" . Stay tuned.../gene

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Samsung extended warranties

We purchased the samsung tv 14 months ago, and have had 3 projection bulbs to blow. Even though we paid for extended warranties, the first time, we had to drive 4o miles to pick up the bulb and then install it ourselves. The warranty is supposed to be for in-home service. The second time, the bulb was mailed to us and we had to again install it ourselves and pay the shipping to return the blown bulb. Each time we have had to be without a tv for approimately 3 weeks, we were told it would be much longer if we coose to have a technician to come ot our home to fix it. Phone calls get us nothing but the run-around. We are very dissatisified with the shoddy service we are receiving after paying extra for an extended warranty. No one returns our calls, and they cant give us an exact dare when they will come to fix the tv. This is unexcusably poor service! It relects badly not only on Samsung but on Brandsmart as well.

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Samsung poor after sales service

After purchasing a 47" samsung tv ($1500) that needed a $500 repair only 3 1/2 years after purchase, I contacted samsung head office three times. Was totally ignored! I will never purchase another product with the samsung name... All they are interested in is the sale. Customer feedback/relations doesn't exist with this company.

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jerry walker
Hopkinsville, US
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May 30, 2011 10:19 pm EDT
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we bought a ext 3 yaer warranty now we find out company is out of buisness.So i guess were stuck

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Treatmeright
Calgary, CA
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Apr 26, 2011 12:26 am EDT
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Good luck to you.
My new Samsung 3D plasma TV die after 42 days. I have been waiting for service since Dec 3, 2010 - 145 days ago. The "Service Call Center" is useless & lied constantly.
On April 1st (day 120), someone from Samsung Electronics Canada called to offer me a Service Exchange. After another 25 days, nothing happens. She will not response to my phone messages & emails. Calling to the "Service Call Center" results in another 30+ minutes of lies. The person even told me they will have a NEW unit ship to me in 2 days.
However, we are supposed to get a "RA Credit" issued to FutureShop to do an exchange locally. So many times they told us something are coming in 3 weeks, then they changed the story so I need to call the "Service Call Center" again. My service ticket: [protected]
Can you imagine 145 days without a TV, after you paid for it. I wish you luck.
We as consumers have to come together to protect our rights.

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Tommyfourth
Provo, US
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Mar 01, 2011 8:44 pm EST
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42" but after 3 years it just died. They used cheap parts in the power supply. It cost $300 to fix. It's a well known problem but Samsung will not step up and provide a fix. That's ok I simply won't buy anything made by Samsung.

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3:46 pm EST

Samsung noticed a defect on the inside frame

Noticed a defect on the inside of the frame surrounding the lcd tv, after numerous phonecalls an engineer from VISUAL FX turns up, no use, after 2 more visits the engineer comes back, leave a shoddy loan set covered in duct tape...takes the TV set away in a thin cotton sack, leans it against a car in the road while he unlocks his van!
Try to get a straight answer from Samsung - no chance! no idea when TV's coming back, who's paying for it, NOTHING! The repair company contracted out by them are worse! Who know's when the TV will ever be coming back!

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Samsung lcd tv screen

Dear distingushed sir,
I have bought an lcd tv of samsung (La40n71bx) on may 7, 2007 in the local electronics chain store, su ning electronics store, in chengdu, sichuan, china. It was installed in my house on juen 22, 2007. After not more than half an year, the screen of this tv turned black with only sounds of the programme. So we asked the after-selling service department of samsung in china to repair it. After three times' repairement it did not work at all. Then the headquater of the after-selling service department of samsung in beijing, china, offered a new screen for me for free on 26 december, 2007. But still after a short time just before the earthquake of this year the same problem occured again! At that time my husband informed the after-selling service department of samsung in china, and they advised us to continue to observe it. That's exactly before this year's earthquake happed in my province, sichuan, in the may of 2008. After the earthquake, when we calmed down we still noticed the problem once in a while. On the evnng of november 25, 2008, it totally turned into a blank with a little dark light on my tvsreen. I informed the after-selling service department of samsung in china of this bad news, they send a repairman the next day and the repairmen examinde my tv carefully with a conllusion that it was the problem of the screen again!
But this time the after-selling service department of samsung in beijing, china, refused to exchange a new and qualified lcd screen for me for free, because, as they insisted, the time of guarantee of my tv was expired. I doubted weather they referred to authorized three gurantees for the tv products. According to it, all the tv products should be guranteed a free repairment, or exchange afted three usesless repairment wihtin one year, and if some parts of the tv products have been exchanged, the time for the three gurantees should be renewed. That means my tv screen should be exchanged with a new one for free. But they insisted on charging me for a new one.
I have three questions:
1. Since there is no specific law to regulate the three gurantees for lcd tv products in china, to which law or rule does samsung refer ?What's more, according to it, all the tv produces should be guranteed a free repairment, or exchange afted three usesless repairment wihtin one year, and if some parts of the tv products have been exchanged, the time for the three gurantees should be renewed.
2. If samsung referrs to the normal tvproduces ' three gurantees law in china, samsung should be well aware of the regulations in this law that a color tv should be guranteed for one year, with its main parts such as display tube within at least 3 years. Since an lcd tv has no display tube, its lcd screen should be its main part as display tube to a color tv.
3. As the same problem has happend to the sme part of my lcd tv which was exchanged not more than one year ago, how could the after-selling service department of samsung in china calculated its gurantee time from the very beginning of the buying.
I stongly object to the policy and attitude of samsung towards its consumer! I strongly throw doubt on the quality of any samsung's products! I confirmly require samsung to exchange a new tv screen for me for free and also provede me an authorized written gurantee for the quality of it with a renewal of the gurantee time.
Yours sincerely,
Lisa
610064
College of foreign languages
Sichuan university
Sichuan
P. R. C.

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Idej
NG
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Jan 26, 2010 7:04 am EST
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I bought a Samsung Blu-ray home theatre system HT-BD2R, in November 2008. It developed a fault (rejecting discs) recently. The Samsung workshop diagnosed (cost sixty pounds) a faulty mother-board (cost One Hundred and Eighty pounds) and suspected faulty loading board (no longer in production). I was advised to buy a new system. Since I am stuck with 7 SPEAKERS and a subwoofer that are still good, could anyone suggest a good substitute blu-ray dvd player that will compliment the good components that I still have? I WILL CERTAINLY NEVER BUY ANOTHER SAMSUNG PRODUCT AGAIN IF THIS ONE CANNOT BE FIXED.

A COMPANY THAT CANNOT SUSTAIN ITS PRODUCTS IS NOT FIT TO LIVE. GOOD RIDDANCE TO SAMSUNG!
Kabb50

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jake6680
US
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Aug 09, 2009 11:35 pm EDT

Also for my case.
Last Dec 2008 I bought a 37-inch Samsung LCD TV. Some sort of a gift for myself. Then just last June 27, 2009 when I turn on the TV only the sound is functioning, then of course I done the regular diagnostic and retrieved the tv owner's manual for the troubleshooting but unfortunately it can't be fixed. Since its still under 1yr warranty I called up Samsung Customer hotline to report the issue, I tried to call up everyday to follow up and until now still no schedule on when they can repair my unit. It's really disappointing!

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Jason Fang
CN
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Jul 08, 2009 12:52 am EDT

My story is almost the same as yours. My 32" Samsung got black after 3 month, on July 2008 they have to change a Samsung-made screen, the original one is made in Taiwan.

On July 2009, My "baby" cannot power on, LED on the power button blinking. I called Sumsung Beijing, they will not give me free service, I told them 1)why your machine can only work for 1 year, 2) why your m/c will get dead always on July, hottest days.
My conclusion is your product must have defection on heatsunk.
I rejected their changeable service, it should be free if proved to be a defection.
I checked by myself, part of the Power board was burnt. I quickly brought 10 same ICs, why 10 pcs, as I think it will be damaged again for sure, I changed new ICs, test the temperture, CRAZY, one switcher IC is 70C and another Power IC is 77C, very hot, you cannot put your fingers on, stupid design!---no heatsunk for these hot ICs
I cannot let my "baby" work hot like that, At first I want to use fan, but no room for the fan. Have to use heatsunk, I moved away some components arround these hot ICs to get enough clearance for the heatsunk, then made special heatsunk to fix on them.
Now temperture is under 50C, I think my bad "baby" now is cool for the summer.

My conclusion is if you do not do anything to change their design, your samsung need to be repaired every year, mostly dead day is July --

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Samsung Scam

Congratulations ! i am pleased to announce to you that your email address has just won you Ј500, 000.00(gbp). on the ongoing uk samsung promo. for claims, fax:+[protected] or email: [protected]@london.com, [protected]@ymail.com
Congratulations once again.
Note; you are adviced to respond to this as urgent as possible.
Mcrandyle famez
Co-ordinator.
Uk samsung promoter
Tel: +[protected].
Fax: +[protected]

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Awais Tahir
US
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Jul 29, 2015 6:51 am EDT

I received this on Linkedin message

Congratulations! You have been selected among 4 lucky person's to receive Five Hundred Thousand Great Britain Pounds for 2015 Samsung cash promo. To claim your award, please contact, Mr. Larry Max at: Samsung Cash Department via: info@cashsamsung.com with your name and phone number for further instructions or call +[protected] Thanks.

Samsung Promotional Co-ordinator
Dwight Willardi

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k.gowsalya
IN
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Jun 24, 2015 2:44 am EDT

k.mariammal
43
[protected]
private policy

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abdul malik shaheen
PK
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Jun 04, 2015 3:03 pm EDT

i am waiting for answer from samsun mobile company.
abdul malik shaheen
maliksheikhpk@gmail.com

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Super Woman
Atlanta, US
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Apr 10, 2015 9:53 pm EDT
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is this a scam?

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asifr29
US
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Feb 20, 2015 12:44 am EST

The Samsung Electronics is pleased to inform you of the results derived from the E-mail Address Ballot Lottery International Program (EABLIP) held to consolidate our numerous customers worldwide. Your E-mail Address has won a cash prize of £450, 000.00 (Four Hundred and Fifty Thousand Great British Pounds), 52 inch Widescreen Plasma TV with Built-In Home Theater System and Two Samsung Galaxy Note 4 from Samsung Electronics with the following details:

Ref No: SAM/625/003/2014-03

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kumar yadav
IN
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May 28, 2013 2:42 am EDT

Name -jeevan Subhash Yadav
ADDRES - Irani Chawl, Nahvi Gramast Mandal, S.M.Marg, Takyya Ward, Kurla (W) Mumbai - 400 070.
Model Samsung Galaxy y
Made in India (samsung)
Last Use Sim No - [protected]
Mail Id - kmryadav06@gmail.com
IMEI No - [protected]

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MAQAM
SA
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Jun 09, 2012 7:10 am EDT
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Hi,

Recently i have purchased one Samsung Galaxy Y S5360 mobile, but its getting restarted after every incoming calls, Its affecting my all official calls, Need your best support on this.i have already consulted with service team but no use. can contact me on +[protected]

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parthi
IN
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May 27, 2012 9:17 pm EDT
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Sir my mobile missing on may 2nd morning chennai 12 tarvelling in business 29n bus rush in the bus cannot comfortable on the bus missing the mobile phone samsung galaxy y give search it pls last call my friend name karthik [protected] IMEI number [protected]

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snehal talole
IN
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Aug 18, 2013 9:28 am EDT

i have lost my mobile on 4 th august 2013 in between ulhasnagar to ambernath at 6 o'clock..it will be great pleasure if u find it..please do ur best...

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sreejith.vs
IN
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Mar 15, 2012 2:57 am EDT
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my samsung galaxy y was been pit pocketed.. from the bus. so pls help me find my phone...
THE IMEI IS 359462/04/188431/2

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12:05 pm EST

Samsung customer service not handling a warranty issue

I bought a samsung tv from sears in may 2008. It began failing to stay on in september. The tv is still in the 1 year manufacturer warranty period. I've been fighting with samsung customer support (Mainly their ecr - executive customer relations) to get it fixed or replaced. I've been told the faulty part is on back order with no delivery time in sight. Since this is the case I was told that the tv falls within samsungs guidelines for a replacement. Now, after 8 to 10 calls and continual run-a-rounds, a request has been sent for authorization for replacement. That is the second time I was told that, by the way. This process has been going on for over 6 weeks now and I have no confidence that samsung has any desire to replace my unit since now they'll have to do it with a newer model as mine is considered last years model.

After talking with multiple customer service reps I have observed that they are less than truthful. When I can get them to talk at length about their processes and failures from the last calls I usually get a "new" twist to the previous stories. I get conficting statements between reps and find there are "new" things that need to be done or things that were previously done wrong that will take 2 to 3 days and they will call back with a status. Well, big surprise - that call never comes and 2 to 3 days turns into 4 to 7 days before we go through the whole thing again with a "new" solution.

At this point the battle is still being waged with no end in sight.

My recommendation: do not buy a samsung product unless you are willing to throw it away when it breaks, because samsung makes it nearly impossible to get warranty issues resolved.

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Marc1971
PH
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Dec 11, 2013 5:53 pm EST

We have the same issue here in the Philippines. Samsung has same approach regarding warranty claim; therefore, the way they handle warranty claim is their international bad practice. Poor Samsung consumer...Samsung products are disposable products!

I agree with your recommndation: "Do not buy a Samsung product unless you are willing to throw it away when it breaks, because Samsung makes it nearly impossible to get warranty issues resolved."

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9:18 pm EST

Samsung blue ray player

A blue ray player that did not last through 10 dvd's.

I bought a brand new blue ray player from samsung 499 plus taxes, plus a 150 $ hdmi cable, which the future shop sales rep talked me into buying. Since I have a 46 inch samsung lcd tv at home, he told me it would be perfect.
So I paid lousy 683$ for the package, took it home and installed it... And I got to enjoy the player for about 10 dvd's... Then is started malfunctioning... So I read through the manual... And found out how to reset the dvd player... And it worked through another 2 dvd's and then finally quit working... It fell into a mode where I could not even reset it...
So, dissapointed as I was I decided to talk to my future shop sales rep... Which I had spend a good deal of money in the past years... Anyways... The unit being practically new... A few month old... I was told that, because I did not buy the extended warranty (rip off anyways)... I had absolutely no warranty with future shop... And I should return the player to samsung.
I did actually not wanted to return the unit at all... I wanted the blue ray expert to tell me how to reset the player again... But since I did not have the extended warranty... There was no help for me available...
Thats what I call customer service...

Stupid enough from me anyways... Because I received last x mas from my family a wireless headset... Which unfortunately never worked from the beginning on... Luckily my wife had bought extended warranty for those ones.
So I went back to future shop... And wanted to replace them... Unfortunately they where out of those ones... And I had to upgrade... So I bought the next better ones... And can you imagine... I wanted to transfer the warranty, because the first ones never worked form day one,... But... Not a chance... The 80 $ warranty was gone like a fard in a windstorm... I explained... That I clearly felt ripped off... But they did not care all that much for my hurt feelings...

Francly... I dont care all that much for the lost money... I am just dissapointed that people can get officially ripped off...
But one thing is for certain... They have seen me and my debit card the last time.

Future shop sucks pretty bad!

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Martin Quinn
Kingston, CA
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Feb 23, 2011 8:52 pm EST

SAMSUNG - Caveat Emptor. I should have known better on the buyer beware side of this purchase. The 40" LCD flat screen Tv I recommended to my inlaws, based on Consumer Reports developed a hum that we learned to live, with and now we have a health scare because of an acrid smell eminating from the TV. When I enquired at Best Buy (that I now refer to as Worst Buy) they asked if I had an extended warranty. They (including the acting store manager) then referred me to Samsung when I said no. It was my problem not theirs...
IDuring my inquiry with Samsung they were very careful to ensure that I had not yet had smoke or a fire from their TV, and recommended that I should not operate the TV, and that it was out of warranty. Furterhmore, that they were not prepared to help me...Imagine buying something where the manurfacturer said there is nothing dangersous about their TV, but don't use it, and you are out of warranty...Furthermore that acrid, toxic smell coming out of the TV don't worry about it, and "No it won't harm you"...but don't turn it on... Samsung is still reminiscent of that addage still coming out of some countries, that if we make a shoddy product, that's your problem not theirs...The Samsung product is not built too last. A friend of mine bought a Samsung fregirator...state of the art, and oh yes..a year after he bought it leaks...Samsung is not built too last. My call from Samsung was on Feb 22/2011 and again on Feb 24. Bottom line I am on my own and now have to buy another TV from a better company or take it in for service where the defective part(s) get replaced by a defective part...Shame on me trusting Samsung to have built a product that would actually last...

T
T
Tech challenged
Valparaiso, US
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Jun 29, 2009 5:30 pm EDT

I purchased a BR player for $418.69 - never worked; finally I reached after numerous attempts Executive Customer Service - after many firmware discs being sent out - they realized it wasnt working - they were going to charge me $85.60 to repair but waived it...the unit could not be repaired so they sent a replacement unit...received it IT NEVER WORKED - again after many phone calls and firmware discs I had to send it in for repair - now they want to charge me $160.00 for repairs because its out of warranty...I am literally on the phone with them now to complain...they said they were going to send back the unit un-repaired...

I bought a Samsung refrigerator 1.5 years ago - the ice maker has stopped working - of course out of warranty

Beware when buying Samsung products...check warranties buy extended warranties if you want to keep it running for any length of time.

products not good and service is worse.

ComplaintsBoard
R
4:42 pm EDT

Samsung hdtv misrepresented in advertising

Order Number: BBY01-[protected]

Questions or Comments: I recently took delivery on a Samsung 61" 1080p 120 Hz Slim-Depth DLP HDTV HL61A750 SKU:8749474. All went smoothly and the television has performed well and has a good picture but, I was surprised to see it had the same type of motion artifact as my old Toshiba 57" CRT HDTV. There were subtle improvements though not to the degree that one might expect from a 120 Hz HDTV. I went through my manual and made sure I set the TV in the Dynamic mode to achieve the best image quality after making the proper adjustments. The TV presents improvements but, still the same motion artifacts. I became curious so I did my due diligence after the fact. And you know what I came to find out ? The aforementioned HDTV that had been advertised as a 120 Hz television on your website, and I retained printed copies, was actually a 60 Hz television. I was quite disappointed when this fact became apparent and have become quite angered by what appears to be either false advertising or possibly the blatant misrepresentation of merchandise. It also saddens me as a customer who has had pleasant dealings with Best Buy in the past. I thought I was buying a 120 Hz HDTV and got a 60 Hz HDTV. The main reason I bought the HDTV was to get better and more film like quality images with minimal motion artifact. Can we arbitrate this matter between us without involving any outside agencies and can you get me what you advertised ? Can you get me a true 120 Hz television of comparable size and quality at the same price ? As an adjunct to my previous comments, I had the same motion artifact in full 1080p when playing a Blue Ray disc. The bottom line is; your advertising promised one thing but I got another. If you are reading this Email and are not at the very least a supervisor you need to kick this up the change of command as this is a serious matter !

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Michel Dumas
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Nov 16, 2008 12:42 pm EST

from the AVS forum on this particular set:
"- Does this TV have 120Hz processing? Is it like the LCD's I see in the store? Why does it say 60Hz when I press the info button?
Yes, this TV is ALWAYS doing 120Hz video processing. It cannot be turned on or off. This is not the same effect that you may see on some LCD's in a store. Those LCD's have a feature called something like Motion Enhancement that is software to enhance the motion of the image. This often has the effect of making film look like video, and can also cause what is known as TBE or triple ball effect, where you might see three balls on a fast moving baseball due to software frame interpolation. Since DLP's have a hugely faster update rate, this is not needed. The 120Hz on this TV is used to provide judder free display of 24fps sources, such as blue ray movies. When you press the info button on the remote, it shows the frame rate of the SOURCE material. For regular TV, this will usually be 60Hz. For Blu rays, it will be 24Hz. But the TV always does 120Hz video processing. 120Hz is also used for the 3d features of the TV, or to provide two full screen independent images at 60Hz to users. These features require special glasses and must be supported by the source material"

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Samsung reviews first appeared on Complaints Board on Sep 4, 2006. The latest review Replace malfunctioning refrigerator with same model was posted on Jun 22, 2025. The latest complaint Customer service was resolved on Jun 27, 2022. Samsung has an average consumer rating of 2 stars from 1678 reviews. Samsung has resolved 290 complaints.
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  3. Samsung emails
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    129, Samsung-ro, Yeongtong-gu, Suwon-si, Gyeonggi-do, Korea (South)
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