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Samsung Complaints 1667

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7:40 am EDT
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Samsung unit needs multi zone code

Service department

1. Repair no : 125046
2. Repair no : 125497

Donna phillips

The dvd is not broken all it needs a multi zone code.
Every time they say they do not have "sparesparts"
And they are not able to assist.
I will make sure that no one ever buys at hi fi, the service is extremely poor becuse everytime they change their reason for the excuse

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Samsung warranty replacement

Dear Sir/Madam,

I have purchased a SAMSUNG refrigerator model no-RA23WVPS1/XTL on 16th JAN09 from M/s Baid Electrolight Pvt Ltd ( Samsung Plaza ), New Alipore, Kolkata-53, vide invoice no - 985, dt: 16/01/09.

Since purchase of this fridge we are facing regular problem post defrost and lodged complaint ( no- [protected], dt :06/02/09 ), again & again on 22/6, 30/6, 09/7/, 17/7, 22/7 & latest by 27/08 . Even by repeated visit of the service mechanic the fault could not be rectified.
Despite repeated request Samsung is not replacing the faulty refrigerator but everytime sending a service man and outcome is NIL .

We earnestly request SAMSUNG to arrange to replace the refrigerator on immediate basis as still it is under warranty .

Best regards,
Debkumar Datta
Cell :[protected]

436/1 Sarat Chatterjee Road
Howrah-711103

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BSRAJU
IN
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Jan 23, 2010 1:55 am EST

I want Samsung to reply on this site on the action they have taken on this complaint.

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Samsung poor service

I purchased a 32" samsung tv 0n 23aug with the assurance that samsung will come and do a wall mount install within a week. It has been two weeks and still no service. I have called their service number every day and each time, some one will be give me the assurance that a service engineer will come in 24 hours. Many such 24 hrs have come and gone but no intallation. If you buy a samsung product please get the dealer to coordinate with samsung and do the installation. Other wise get some anti-acid and heart medication ready. Rs

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mahram
IR
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Nov 18, 2009 3:45 pm EST

hi there there is so many problem about all firmware ua40b6000 vr or vm or vf .
and ua40b7000
all this model must not update to an other model but it can update to each other and make
big damage for led tv
dear engineer please correct it. its danger

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6:36 pm EDT
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Samsung white dots... tv is only 2.5 years old

I purchased my Samsung 42" DLP from Best Buy in November 2006; not very old and I only watch the TV at night when I'm lounging in my room. A few weeks ago I noticed a few white dots that appeared on the screen. Then each day the amount of dots progressively became more and more. I got online and googled the problem and found there are MANY people with the same problem. Complaints have been made against Samsung and they won't recall or do anything with this TV to fix the problem. I will NEVER buy a Samsung product again. I spent $800 for this TV and it should last way longer than this. There are some people that have the same problem with a TV only a year old...there is something wrong with these TV's and Samsung should step it up and recall them/replace with new given the amount of dissatisfied customers.

Buyer beware; don't buy Samsung...at least the DLP Tvs.

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Frustrated Samsung customer
Houston, US
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Aug 03, 2010 3:51 pm EDT

I bought a Samsung 56" DLP TV in 6-07. In 11-08 the lamp burned out. Was replaced free. I also bought a 5 year warranty but it only is good for one lamp replacement. In 7-09 the lamp burned out again. I had to replace ($143.00) In 2-10, lamp burned out again, I replaced. Now in 8-10 lamp burned out again. I contacted Samsun but receive no help with lamp replacement. This is getting old. I still have 2 years left on my warranty but not for the part that keeps burning out. I do believe I have a lemon TV and Samsung needs to step up and make good. What happened to customer service and standing behind your product?

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Another Issue
Tamarac, US
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Jan 27, 2010 11:36 am EST

Is there anyone that is having problem with their Lamp going out on their tv? I purchased a Samsung DLP TV in Nov 2007 with a 4 year warranty costing an additional $400. The lamp went out in May 2009. Eight months after, it is out again. I called GE who handles the warranty. They claim that they only replace lamps only ONE TIME during the life of the warranty. We were not informed of this when purchasing the product or the warranty, or else we would have gotten a one year warranty and renew it every year. A Technician came out to look at the tv and says it's the lamp, pulled out a work order for $134.93 for the lamp.Then claim he has been getting a lot of complaints on the lamps and the sales people are not informing customers that they only get replaced only one time. He claim it's a good tv, but the lamps wont last very long. So why in heavens name would they sell us a 4 year extended warranty that we can't use. I called Samsung, GE, Kneeland TV who replaced the last bulb to see if it was still under their warranty, and nothing. No one can help. So we I am stuck replacing a bulb every 8 months for $135.00. Just great!

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RealityCheckConsumer
Juneau, US
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Oct 24, 2009 6:44 pm EDT

There is a reason most companies offer 1 year warranties. No product is going to last your "expected" lifetime. I had a $1300 LCD Flat Panel that went out completely after 15 months. Three Months after the warranty was over...way under your 2.5 year threshold. If you want a TV to last for 20 years then go back to an old tube style tv and skip out on all the high definition goodness. It is not Samsung who is at fault. It is the ignorant consumers now demanding everything be manufactured to your standards. If the Televisions life spans past the 1 year warranty period without an issue, than the manufacturer has fulfilled its promise.

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Engineer in Maryland
greenhaven, US
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Oct 24, 2009 6:28 pm EDT

I purchased the Samstung HL-S5086WX, 50" DLP from Sears in November 2006. I have been pleased w/ it ... UNTIL THIS WEEK. This week we have lost 3 pixels! The mirrors on the chip (Texas Instruments?) are faulty. Either that or Samstung got the quality shaft from their supplier in the third quarter of 2006. They should stand up and stand behind their product and admit someone screwed up on quality checking and make all of us victims to their thirst for profits whole again by repairing or replacing these sets! Its pretty clear that this problem is clustering around the same time frame. Until then, DO NOT BUY any Samstung product. I will never buy another Samstung product, TV, phone, VCR, you name it. BOYCOTT SAMSKUNK. They stink. Any lawyers out their for a class action? Panasonic here I come. I better stop now, my vituperative volcano is about to blow. Engineer in Maryland

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wolverine1952
US
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Sep 20, 2009 4:45 pm EDT

I bought my Samsung 42" DLP the first week of January 2007 as a Christmas present to myself for over $900 and it's doing the same thing (this started 3 weeks ago, around 9/1/2009). Samsung tech said the same thing, pretty much 'too bad call a repair service'. Its only 2 years 9 months old and I can barely see it now. I urge all consumers out there not to buy any Samsung products either. People have shelled out their hard earned money on something that should last much longer than that and Samsung should do something about it!

Landrum, SC
USA

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Samsung very bad product

I bought a Samsung tv model HLT 5075 SX in april 2008, now in july 2009 a lot of white dots appeared in my screen. And more and more every day. I search in internet and found out that a lot of people have the same problem with the same tv and brand. I wrote to samsung and then called them to know If there something to do, If they will recall that product. They told me no recall and now that the warranty is over, the only solution is to call a technician and pay for the repair. I read in internet that can cost about $300 to $400 to repair that problem. That's why I want to submit a complaint against Samsung and more to help other people telling them not to buy samsung product.

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scott m.
Fernandina Beach, US
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Nov 11, 2010 5:00 pm EST
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My wife and have the same 50" T.V. and also had that same problem...now our T.V. shuts off after 5 minutes and freezes up! Samsung is sted fast on not helping with fixing it! Less than 3 years old $1200.00, plus another $500.00 to repair it! so now we own a [50" Paper Weight! Made by SAMSUNG! ] Just what weve always wanted. MY WIFE and I WILL "NEVER" PURCHASE ANOTHER SAMSUNG PRODUCT AS WE LIVE! PERIOD! THIS COMPANY [Chaired and C.E.O. ed by "Kun-Hee Lee"] IS A DISGRACE! Thanks for the medium to voice our words! Scott and Muniba

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wideman
Miami, US
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Mar 29, 2010 6:45 pm EDT

I also purchased a Samsung HLT5075sx model and it goes on and off every couple of minutes and it also freezes up

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I recently purchased a Samsung washer and dryer from Kitchen Tradition. I noticed that it had the BBB symbol on it, so I trusted the vendor. After purchasing the product, I spoke with their customer service representative "Miriam" several times to alleviate a few doubts that I had with this new company. I inquired about return policy and rebate offers. She...

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Samsung rebooting problem

Dear sir/madam

Samsung services is very horrible & terrible. I brought SAMSUNG SGH-M200 on 19-01-2009. Near about 1 & half month later, I faced a problem of rebooting. Then i went to Samsung service center his address is ASC H.D. ASSOCIATE B-104/1 Nirala nager Lucknow
(U.P.), INDIA . I submited my hand set at service centre after near 2 month i got my hand set when i asked What is problem, they told me that BOARD had been damaged. now i have same problem again.its services are miserable . pls make a proper action against them.

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Samsung they shouldn't make appliances

Samsung appliances SUCK. The French Door refrigerator as beautiful as it is, we should have bought an LG. Since at the time they didn't make a matching dishwasher, so thankful they didn't, we purchased an LG. No problems with the LG. Now, for the 3 other Samsung appliances; let's start with the Microwave, I went to open it about a month after purchase and the entire handle can off and hit me in the face. They fixed it no charge. The Fridge's pantry drawer top snapped off about 8 months after purchase by just pulling the drawer out, what it was designed to do. They fixed it but said there would be a charge because Samsung did not warranty plastic. Finally there was no charge. The Freezer's ice machine has to be my far the most annoying thing that I'm stuck with until we move or the whole fridge breaks. I'm guessing the latter will happen first. If I forget to shut the ice maker off before bed the thing wakes us up with no fail every night when the ice gets jammed and it makes this loud knocking sound. The convection oven, works great except for the cleaning cycle. It out of warranty so I just clean it the old fashion way. So after spending over 4k I'm not happy. Advice to anyone who is in the market for new appliances, stay clear or Samsung.

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Disgusted in Katy Texas
Katy, US
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Dec 18, 2012 11:10 am EST
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I agree. Never will I purchase a Samsung Appliance again. When turning on the light in the over the stove microwave, the light blew and the two month old microwave would not come on. A technician had to be called. Now a little over a year later, the microwave will come on sometimes when you open the door and the panel where all the controls are located is about to fall off. Of course the microwave in now out of warranty.

Bought one of their French Door Refrigerator. After about 6 months it wouldn't get cold enough. After a couple of service calls, the replaced the refrigerator. In a couple of months, the lower ice maker quit. After a hassle, they fixed the ice maker for free. I'm just waiting for something else to go wrong with it.

The should stick to TVs and DVD players.

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bobneel
Norman, US
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Jan 03, 2011 6:29 pm EST
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We bought 4 major Samsung Appliances, and all 4 have gone bad. The ice maker sounds like a turbojet taking off, the microwave gives error codes for no reason, the dishwasher just quit with no power or anything, and the range is giving us an e-28 oven sensor shorted code and won't work. These units are just 2 years old, and are already not worth keeping. DON"T BUY Samsung APPLIANCES, or anything else they make for that matter if they won't stand behind their products any better than that.

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Samsung terrible company

In the month of may i bought a 32-inch hi-definition samsung lcd t. v. i bought this t. v. because it had superior picture quality and a lower price tag than the other televisions in the showroom. my t. v. malfunctioned in the month of november. the screen blacked out. the same day this happened i called the samsung warranty office and set up an appointment for a samsung representative to come out and check the t. v. the representative arrived a week later and said the t. v. was defective. he then wrote up a report and told me to call the store i purchased from, to discuss getting the t. v. replaced. when i contacted the store, they said they had no record of the report from the samsung representative and to call back in a week. i called back and they still had no record of the report but they did show that the representative had come out and checked the t. v. since the store had no report from the samsung representative i decided to contact samsung directly. i contacted samsung and since they were a major corporation i believed they would have excellent customer service. unfortunately this was not the case. when i first contacted samsung, a customer service representative said he would contact the store i purchased from, i waited but 15 days passed and still no one contacted the store. i proceeded to call samsung back and they told me it was the stores problem. the store said that it was companies fault and was not their problem i am left with this defective piece no one to help me. i will never trust this samsung company ever in my life. samsung has the worst customer support of any company i have ever dealt with. it is so bad i will never buy any product from samsung and i recommend no one else does.

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Samsung delay in repair

My name is Thomas Andrew Pereira.I had purchased a Samsung SGH-I450 mobile on 14-11-2008 from a local deler with warranty. Latter on 28-06-2009 i faced a problum with my mobile.It started displaying "White Display". Only white color was displaying on the screen.
So on 01-07-2009 i went to a near by Samsung service center at given address -MASTERCARE SERVICES, B6, Shroff Appartment, Sodawala Lane, Opp. Axis Bank, Borivali(w), Mumbai-400092.Tel:022-[protected] /022-[protected]

When i went there the representive told me that they need to change the display and it will take 1 week time for the job.Also they gave me a job[censored].
After one week i called the service center and asked about my mobile, so they said that the display part which is suppose to come from Delhi have not arrived. So they canot repair my mobile.Fro mthat time onwards i have been calling and personally visiting the service center and inquire about my mobile. But they keep on giving me the same answer. I even called samgsung toll free number [protected]. They have registered my complain and also given me one number [protected]. They are also not able to solve my problem.
I am a Business man and i have to keep contact with my clients. I am facing a major problums because i don't have any other way for the purpose. I am metally tired of calling the service center and i have decided to go to Consumer Forum.
So please look into the matter and please give me some response.
My address is 'Sangeet Sarita', Mother Teresa Shejol, Gass, Post-Sopara, Tal-Vasai, Dis-Thane, Pin-401203, MH.
My email add is- [protected]@yahoo.com
My mobile no is [protected]

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Samsung complaint of product - mobile - samsung dual c5212 imei no - 353350/03/040557/7 353351/03/040557/5 s/n-rw3s648295y

Dear sir,

I, dinanath prasad, purchased a samsung mobile set on 08 august, 2009 from a local mobile shopkeeper with proper receipt in dumka, jharkhand (india). Just one week has gone only, that mobile became inactive and hung. Even it is not taking start. The complete details of that mobile set is as follows-
Samsung dual c5212 imei no - 353350/03/040557/7 353351/03/040557/5 s/n-rw3s648295y
Battery no - ab553446bu, s/n: lc2s513ts/4-b

The shopkeeper is taking no response and telling that this is the manufacturing defects of samsung company which it could not be replaced here..

In this connection I want to draw your personal attention towards the fact that since the mobile has been purchased only one week earlier, please manage to replace it with another new set otherwise I would be bound to take legal actions against samsung company and take the matter to consumer court also-

Yours faithfully,

Dinanath prasad
At - hans niwas
Kali manda, harna kundi road,
Post - parana dumka
Disst - dumka (Jharkhand) - 814101

My mobile no - [protected]
And [protected]

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Samsung brand new out of the box doesn't work

I bought the refrigerator brand new. It looks nice but it doesn't cool. The refrigerator temp doesn't get lower than 40 degrees and the freezer stays around 68!.
Called Samsung on 8/16/2009, 24 hrs. after I plugged the unit in for the first time. They created a ticket but now they are dragging their feet in "finding" a service center.

As of now I can only recommend to stay away from this Samsung refrigerators. I read several other post claiming a DOA unit but I hoped it wouldn't happen to me.

Spare yourself the agony and don't buy Samsung. If they ever come out and repair/exchange the unit I will update this post.

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Update by Achim W.
Aug 27, 2009 6:01 pm EDT

This is getting worse and worse!
A repair technician was out now 4 times. Replacing the main circuit board and several boards that make up the inverter unit.
The refrigeratot still does NOT work. This is after two weeks now. I called Samsung every time! Each time I call, and give them the assigned ticket number, it is like I never called before and I have to tell them the entire case history over and over again.
Just now I got off the phone with "Executive Customer Service" and I asked them to replace this unit, which I bought brand new, with another brand new, but working, unit or refund my money (over $1, 800). The excuse this time was that they can't process the exchange because their system is down until 9/1/2009. They promised to call back no later than 9/2/2009. I'll keep this comedy act alive by sharing the next excuse with you.

Now just imagine that: A company the size of Samsung can not process and exchange of a crappy refrigerator for over a week becuase their system is down! I asked them to call the department that processes the exchange but they won't do it. They simply refuse to service their product.

They will not do anything! I bought the new refrigerator end of July, plugged it in the first time on August 15, found out it didn't work and the nightmare began.

Do yourself a favor and stay away from Samsung appliances. B.t.w. the service technician told me that before he came today he visited a customer who had a 9 month old Samsung refrigerator which showed the same problems!

If there is any contingency lawyer reading this with interest please contact me at achimw@hotmail.com

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Hadenough923
Elmira, US
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Mar 01, 2011 4:44 pm EST

We purchased a Samsung refrigerator (french door style with freezer on the bottom) this past week. It has been only 3 days and it doesn't work ! The ice maker Never worked and today the freezer is getting warmer by the hour. Contacted Lowes where we purchased it and they said they will replace it with another one, but at this point I don't think I want another Samsung ! Any ideas?

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Samsung misguidance and incompetancy at service center

This is regarding one of Samsung service center's non-professionalism and incompetency.

I had been to this service center in Sect 14, Gurgaon and had submitted my phone beat 450 for the problem of phone hanging, I went there before my warranty period .The phone was kept for 3 days saying that if they will resolve the issue they will return it in 3 days else they might need to send it to Delhi service center .

Finally I got my cell back after 3 days saying that phone is ready, But to my disappointment the phone had the same problem the very next day .That depicts that they could not resolve the problem and didn't even test the cell before giving it to the customer and just master reset it .

I went back and then my cell was kept for 15 days again saying we will send it to Delhi center now and again without any testing cell was given back to me and the cell was suffering with the same problem.

Now my cell is out of warranty period due to their negligence and I have lost my trust on this service center and because my cell is out of warranty period I can't go to any other service center as they might charge money.

Please take a look at this as the customers of Samsung have to keep visiting the center due to this kind of ineffeiciency .If this negligence would continue definitely people will stop referring samsung products due to improper maintenance in servicing centers.

I have all the Samsung products at my home Samsung refrigerator, Samsung Digital TV, Samsung AC and Samsung DVD player. I am lossing the trust from this company as they have misused the time of the customer, misused his money and provided improper guidance.

I need to get my cell phone repaired free of cost taking my guarantee period into consideration.

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dr.shib shankar kuiri
IN
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Jun 28, 2012 9:57 am EDT

Name:Dr. Shib Shankar Kuiri
Address:Qtr.no-G/2/10, Doctor's Qtr, B.S.Medical College, P.O.-Kenduadih, Dist-Bankura(W.B), PIN-722102
Phone model:SAMSUNG C3322
Make:SAMSUNG
Last used No:[protected]
[protected]
E-mail for communication: kuiri.shibshankar@rediffmail.com
Missed date:23/06/2012
IMEI No:[protected]
[protected]

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Samsung I need to reuired cdma to gsm

I need to reuired cdma to gsm phone on my same modle samsung max sch f679. And also I need pc studio for operating system vista

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Update by rohit42020
Aug 13, 2009 6:17 am EDT

this arrgent

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Samsung tv remote model no.00249a

I had purchased samsung colour tv model cs21t3 chasis no 019632atb04276 ([protected]) on 01-01-03 from sony mony electronics andheri (w) mumbai-400058. I am very happy with the tv performance till date. but recently the remote model no 00249a is not functioning with the result that it is causing hardship with happy viewing. I request u to replace the remote with a new one at the earliest. I am willing to pay for the same. thanks.
Regards
Jagat gandhi
167-a shree narain nivas
Flat 9, rd no 24b, sion (w)
Mumbai-400022
Phone no 022 [protected], mob [protected]

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Samsung mobile phone

I have bought a samsung guru 1100 mobile ( GT-E1100ZRTINU ) today . After buying it i kept it with me and did not open the battery cover again . after coming home when I tried to open the battery cover to insert a proper SIM, i found it is almost impossible to open it up . After giving much pressure it did not get opened. No technique comes into work to open it up. so for me, now this this phone is useless . I am really surprised and shocked how could this model came into the market .
I am not going to use samsung anymore . And I am giving u guarantee that I will not allow anyone close to me to buy any product of samsung.

Thanks a lot
bye forever

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Samsung call recording write user manual book but not avilable samsung fraud company

I had purchase samsung cdma sch-m569 dated 21/04/2009 in surat, gujarat. From vansh traders-salabatpura-surat. Retail invoice, bill no-113, net amount - 9900/-.
Vansh traders say me this model avilable call recording faclitty available so I trust and purchase this model.
But call recording not in our phone I many many try call customer care but not possible this model call recording. Call recording function in our set error - not support in 4gv call.
I am very busy and big businessman so not immediately going customer care & vansh traders because I am busy.
But you note samsung user manual sch-m-569 book I have it & I read page no 21 clearly write call recording method.
But I going surat customer care samsung-ring road, majura gate not understand this phone call recording faclitty not any proper solution. Also I today call customer care samsung he say this phone some phone avilable and some not avilable this faclitty. Not proper give answer.
Why are you samsung write iin user manual book call recording possible.
Please sir note samsung this model not possible call recording I search in our circle but why are samsung write.
But I need call recording function.
I purchase & select this model because call recording function.
Samsung company very bad & useless mfg. Mobile cdma.
My i. M. E. No - [protected]
My cell no-0 [protected]

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govind pareek
IN
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Oct 05, 2009 6:03 am EDT

Company information:
BHIWANDI
India

I HAD PURCHASE SAMSUNG CDMA SCH-M569 DATED 18/06/2009 IN Bhiwandi, MAHARASTRA.FROM SADGURU MOBILE SHOPEE-KALYAN ROAD-BHIWANDI. RETAIL INVOICE, BILL NO-7143, NET AMOUNT -9200/-.
SADGURU SAY ME THIS MODEL AVILABLE CALL RECORDING FACLITTY AVAILABLE SO I TRUST AND PURCHASE THIS MODEL.
BUT CALL RECORDING NOT IN OUR PHONE I MANY MANY TRY CALL CUSTOMER CARE BUT NOT POSSIBLE THIS MODEL CALL RECORDING. CALL RECORDING FUNCTION IN OUR SET ERROR- NOT SUPPORT IN 4GV CALL.
I AM VERY BUSY AND BIG BUSINESSMAN SO NOT IMMEDIATELY GOING CUSTOMER CARE & SADGURU BECAUSE I AM BUSY.
BUT YOU NOTE SAMSUNG USER MANUAL SCH-M-569 BOOK I HAVE IT & I READ PAGE NO 21 CLEARLY WRITE CALL RECORDING METHOD.
at CUSTOMER CARE staff also NOT UNDERSTAND THIS PHONE CALL RECORDING FACLITTY NOT ANY PROPER SOLUTION. ALSO I TODAY CALL CUSTOMER CARE SAMSUNG HE SAY THIS PHONE SOME PHONE AVILABLE AND SOME NOT AVILABLE THIS FACLITTY.NOT PROPER GIVE ANSWER.
WHY ARE YOU SAMSUNG WRITE IIN USER MANUAL BOOK CALL RECORDING POSSIBLE.
PLEASE SIR NOTE SAMSUNG THIS MODEL NOT POSSIBLE CALL RECORDING I SEARCH IN OUR CIRCLE BUT WHY ARE SAMSUNG WRITE.
BUT I NEED CALL RECORDING FUNCTION.
I PURCHASE & SELECT THIS MODEL BECAUSE CALL RECORDING FUNCTION.
SAMSUNG COMPANY VERY VERY VERY BAD & USELESS MFG. MOBILE CDMA.
MY I.M.E.NO -[protected]
MY CELL NO-0 [protected]

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Samsung non attendance of complaint even after 13 days

The switch of my 29" Samsung TV started giving touble. I registered a complaint with their service center on 17 Jul 09 - complaint No [protected]. Since that day we have been calling them at least thrice a day everyday without any response from them. The only thing their executive mentions each time are the service charges. And then yesterday they had the cheek to call and take a feedback on the promptness of the service. Can you believe that?
Can this be published in the newspapers so that people get to know the real face of a so called consumer electronics big company of the country?

Mrs Gayatri Pathania

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Samsung customer service

I am writing the anonymously. I happen to work for the executive customer relations department of samsung. Everyone in these forums is always complaining about how horrible our service is, but they honestly do no know how restricted we are with things we are limited to do within our power. Believe me, i take upwards of 40 - 50 calls a day of people who have time and time again gone through repairs on units, been waiting for callbacks, gotten the run around all the time, and i honestly do feel sorry for people when they call us. But there are several things you have to realize when you call us.
1. We work in a 3rd party call center. Samsung's name is not on my paychecks. We represent their products, but do not work for them. And there are a few different buildings that have executive relations department agents in them. So just because you get ahold of a "craig" one day or a "barbara" the next day means that we know who that person is, because sometimes we don't. I know personally unless i know the specific agent who was in the file previously and i know how they work, i don't trust much of what is typed in a file. I always try to verify my own research to assist people.
2. When you call 1 - 800 samsung, the call goes to our general service level agents. They do not have the ability on their level to extend warranties, or handle anything other than repairs, and personally, some of them do not even have the brain capacity to do that right. I spend many hours of my days trying to correct files that have gotten " escalated" to my department. So please, if you are sent up to ecr, we are trying to help you. . (Or at least i try to) .
3. When you call 1800 samsung, and request a supervisor, if it is the normal day time operating hours for our dept between 9 am and 7pm eastern time, you will be transferred to the ecr dept. We are not supervisors, we are agents that handle requests for escalations. And we do in most cases have the authority to help someone depending on the situation. If you call during a time of the day, or on the weekend when our dept is not open, the service agent will make a voc file (3000) which goes into the general ecr queue. Please realize, on a day to day basis there can be as many as 1000 files put into that queue. And there are only 2 agents in my dept, in my building that go through those files. So, your best bet is, trying to call us during normal operating hours if you want to speak to someone.
4. People have to realize, that if we went through and extended everyone's warranty to cover repairs, samsung would be a bankrupt company. Ecr is certainly within our ability to extend warranties for people who are slightly out (I. E. 90 days) , or for those that have had multiple repairs (I. E. At least one previously within that last 6 - 12 months) . So please, if you call up to us, and you are 3 years out of warranty, and have never had the unit repaired, spare us your cursing at us. We are not the ones who made the policies, we just enforce them, we are the messengers. If i had the authority, i would gladly cover a repair for you, but in that case, it could be my job, and i don't need to be unemployed.
5. Yes, we do get scored on call quality and call times. I don't like rushing people off the phone, but my job quality depends on it. So if i am being brief with you, its not bc i don't care, or im being rude. It's because that if i don't meet the average handle time for my calls, that could also be my job. So please, bare with us.
6. If you have contacted samsung within the past month, you may have been made aware that we have been having severe computer issues. That reason being, we upgraded to a new system, and believe me, that agents you are speaking to are just as frustrated as you. We had very little training on this upgraded system, and most of us, including myself had our hitches along the way. That being said, the waiting times to get through to our department have drastically increased. You usually didnt have to wait more than 5 mins to get through, and i know this bc we have a system up at all times that show how many calls are waiting and for how long. Now the waiting times can be as long as up to 20 minutes. All agents are trying to get to the cx's as quickly as possible. So please, when you get on the phone, we know how frustrated you are. . . We are almost at times feeling the same way.
7. We know how bad some of our servicing centers are that service such things at blue ray players. . Believe me. Time and time again i get calls about how people received units back damaged, or they have been waiting a month, or the service center lost their unit. Believe me, we know. And i sit there and wonder most days why samsung still continues to use their services after so many complaints. But, once again. . We don't make the contracts, we are just the messengers. . . Don't take it out on us. . . Those who call us up and are nice to me. . Tend to get alot further.
8. Don't get on the phone and start demanding this and demanding that, and being all over rude. I pride myself on my very very small number of supervisor calls, bc i am for the most part a very level headed person, and i know my job inside and out. I do know how to talk appropriately to people, and if you treat me with the same respect that i give you as soon as we get on a call, i can guarantee, i can most likely assist you within that time, no supervisor needed. Not everyone in my department can say that, but not everyone has a 92% call quality either. So please be kind to your ecr agent. It will get you alot further.
9. We know about all the problems with our units. . . Especially dlp tv's. And i get just as frustrated as you when i get a call from someone who is 2 years out of warranty, with a dlp and it has completely broken, isnt turning on. . . And has been diagnosed as needing a new light engine from a service center. . That is not a cheap repair. . . And my department is not authorized to assist. We know about all the problems with these units,. . I deal with them all day, everyday. But until samsung decides to make a recall on them. . . We have to keep making people angry, and yes. . . It does suck. But if you are having a dark vertical band running down either the left or right side of your dlp unit and it was made 2 or more years ago. . . Give samsung a call. It may be a light tunnel issue, and we are doing free of charge repair for those.
10. If you are out of warranty, do yourself a favor and avoid the lower level tiers. They can't help you. Call [protected] to go to ecr. And please. . Please. . . Please. . . Before you call us, find a copy of your receipt! And when you have an agent on the phone, ask them the steps of uploading it on the samsung website. . . That is the quickest way for us to view it. . Because if we don't have your receipt, we go off of the date the unit was manufactured (Which populates by the serial number) . Samsung does not keep track of serial numbers and where they were sold. We do not have that info in our system. So the only way to verify your warranty terms are with your receipt! Keep them for everything you buy! And if you already have a service file set up, you can upload your receipt to us in a quick easy step. Scan it into your computer and save it as an image file. Go to www. Samsung.com and go to support. Under support you will find repair self tracking. Click on it and go to the page. Choose option 1 to enter in your transaction number (Which will be either a 3000 or 400 number) and your phone number you provided us when you called. Click continue. This take you to the file. Scroll to the bottom of the page, click upload purchase receipt. Browse your computer for the file and hit attach. There you go, its send to samsung.

> ok, i hope this blog helps some people. We are not the bad guys, simply the messengers. Please consider that the next time you call us. .

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Brndajean
Sacramento, US
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Dec 14, 2021 12:09 am EST

My Samsung phone came with peel remote app installed. I have had the phone for over six years, never used the app or even knew it was on my phone. Suddenly Verizon charges me over four hundred dollars for overage data that they determined. Peel remote had used?! I have never had overage charges and I am a senior citizen on a limited income. Shame on you Samsung. Who knew an app could turn itself on and cost you a ton of money, I am truly shocked!

J
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Jacoline Kruger
US
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Feb 03, 2021 3:08 am EST

Hi,

My problem was I didn’t know about that until the day I took it to the SAMSUNG shop in Colonnade to book it to be fixed.

How should I know that part was missing until that guy told me so and the big thing is I didn’t know about it.

The product is up to no good. I mean active person like me needs something that will work 100% and parts should get missing.

Like I explained to that guy I don’t temper with the watch I only put on charge. I cycle with the watch run with it swim with it. I only notice when the screen was not working and the sensors not working. You believe the product according what it should do. Before I invested this product I did a background check on this watch. I thought it was very good because SASMUNG is supposed to cell good products. I have never had any problems with SAMSUNG products

ONLY AT THE SHOP WHEN THE GUY TOLD ME WHERE IS THE PART I WAS STUNNED THAT SOME PART WAS MISSING.

H
H
Harendra Dassanayaka
LK
Send a message
Sep 15, 2020 12:43 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I am Dr Harendra Dassanayaka from Sri Lanka I have purchased a Samsung A50 phone in 2019 May through Singer Sri Lanka who declare themselves as authorized dealers in Sri Lanka. just one day after perches the phone got stuck and was taken back and was sent to the service centre and repaired. on my request to issue a new phone they did not exchange giving different reasons. After that the phone was functioning well for 6 months and suddenly a black spot appeared on the screen and in few hours the enire screen turned black. When taken to the Singer Sri Lanka outlet I was asked to take the phone to the service centre as it was within the warranty period. the service canter had to replace the display as they identified it as a technical fault of the phone. following this the phone was functioning well till June 2020 just after completion of one year of worenty the phone suddenly started to indicate heating and then the ability to connect to mobile data was gone and also one SIM is not Identified. when sent to the Softlogic service canter the diagnosis was that the motherboard has to be replaced and the cost will be very high as the worrenty period is just finished. Now the phone is unusable and as I have bought it on a credit card instalment scheme I am still paying for a broken phone which had technical issues since the day of the perches. I have in my position all the documents of the perches and worrenty. being a medical consultant constantly using internet facilities on the phone I am experiencing a very unsatisfactory service delivery from the Samsung phone company. I will be thankful if some one responsible could give me a solution to this issue which has entirely destroyed my trust over the Samsung products.

Thank You
Dr J. Harendra Dassanayaka
Sri Lanka
Contact: +[protected]
email: d.harendra26@yahoo.com

Phone Details
Samsung A50
EMI No. [protected]
date of perches 10/05/2019

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Greg Hinzman
US
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Jun 26, 2020 5:27 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I just today received an e-mail that say's my under warranty phone, is not under warranty. I bought an A10 phone, and used it while in the hospital. Last Wed. 06/17/2020 i received a update message. I uploaded it overnight. The next day i swiped the screen to unlock it, and received a message "preparing phone" after about a minute, the phone turned off, and wouldn't power back up. I sent it to them explaining what happened, and i got a note today, the phone is not in warranty, and it is $153.00 to repair it. They claimed liquid damage. The phone was never near liquid, and worked fine until this update. The phone is just over 4 months old. I told my wife when it was sent off, "watch, they will claim something else was wrong". Low and behold, i was right. Great company. Not. I can get the phone for $69.00, new, and you want $153.00 to fix it. I find your company a rip off.

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Tina1315
US
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Oct 17, 2019 7:04 pm EDT

Anyone other than me own the Scamsung powerbot vacuum? Save your money! What a piece of junk! I haven’t actually seen it with my own eyes in THREE months. It was sent in for service in July for an ongoing problem — and I haven’t seen it since. I was told my unit was “in a gray area” because they didn’t know it’s location!?!? The Scamsung customer service is a joke, getting passed around from person to person, with no actual help in sight. I’ve called, emailed and written a letter to the “Office of the President.” Same song, different verse. My favorite company line right before they hang us: Samsung values your business. What a crock of @#$&. If they valued my business, they would refund my money as I have repeatedly asked. Again, I’ve paid for a product that doesn’t work, was returned to them for service, and never returned.

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Thomas Melendez
US
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Sep 06, 2019 10:51 am EDT

On August 26 2019 I submitted a upgrade purchase for the Galaxy note 10 plus, prior I received a email from Samsung to register for this phone (priority list) and I did, then I received Samsung notification stating expedited delivery date Sep 4 2019. Now it says expedited delivery date Oct 1 2019, I contacted eCommerce by phone and chats on numerous occasions asking why the delivery date changed to Oct 1st, and I was informed the date has not changed, yet the phone did not arrived on Sep 4th, I called again and this time I am told Sep 6th is the delivery date yet my Samsung account says Oct 1 2019. I don't appreciate Samsung employees providing false information. Please review copies of my chats ref., this problem, I have copies if you need them. You will see all the misinformation your employees have provided to me and review the phone calls, . The order number is D17LCWU073, it is unacceptable of all this wrong information, every Samsung person I spoke to gave me erroneous information, unacceptable, the way I see it is "tell the customer anything to get them out of the way." So I ask you, what is the expected delivery date, and if it is Oct 1 2019 then cancel my order.

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Evelyn523
US
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Jan 06, 2019 2:29 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I purchased a Gear Fit2 Pro in February 2018. I've been using it all year without any problem. I do lap swimming at my local YMCA and finally a few weeks ago decided to take it into the pool to track my laps. The box and the say "water resistant up to 50 meters". Therefore I was certainly not swimming deeper than 50 meters nor was I scuba diving. I followed the directions precisely activating the water lock. Used it in the pool and it worked great. Even told me afterward I had a great workout. I followed the directions for shaking it to rid it of access water and deactivating the water lock. It worked find all day. Later in the evening it just stopped working. I put it on the charger and nothing happened. Tried another outlet for the charger and again nothing happened. Called Samsung and was advised to send it back for repair. I sent it back as instructed. It was just returned with a note saying devise found to be un-repairable due to liquid damage. My service ticket number is [protected]. The Serial No. is R5AJA0954FX. Model No. SM-365NZKNXAR. I am very disappointed in this outcome and plan to tell all my friends and the sales reps at the store where it was purchased.

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Samuel Bennett
US
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Nov 17, 2018 4:33 pm EST

I recently sent a sound bar to Samsung for Repair, they called me and said it was out of warranty and I needed to pay $80.00 to have it fixed. I paid the repair fee, and they sent the item back to me, still defective. I spent $20.00, to have shipped back, not to mention my time., and I spent a total of $100.00, and still not satisfied. I've been a loyal Samsung customer, for years, and have had many of their products, washing machines, T.V., Cell Phone. The one time, I have an issue, they drop the ball. They promised to have someone from the escalation team contact me, its been 2 days, still no answer. My questions is, is Samsung becoming to large of a company, and cant handle the volume of customer complaints, or is it that their products are becoming inferior to competitors, and they are dropping the ball on quality control, the commercials are great, but are the products and customer service just as good ?

Sam B
electricloft@gmail.com
Ticket Number#[protected]

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Fitzroy edmonson
US
Send a message
Sep 28, 2018 6:45 pm EDT

I will keep America n customers informed as to what happening with our services dwendling. I hope Samsung headquarters is paying close attention. Don't let Texas repair center ruin your company!

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Fitzroy edmonson
US
Send a message
Sep 28, 2018 6:41 pm EDT

Today i receive an acceptance ticket that my galaxy 8 phone will be repaired. Then after six pm the repair center sent a rejection ticket. This is going on for over a week with many man hours to put in for proof of purchase. Customer service managers reviewed the information then our friends in Texas reject it. Samsung is a Japanese company and japa n has respect for their customers. Their business is under threat by our Texas repair authorised dealers giving the company a bad name. I am about to request my phone sent back to me and send it to japa n to be repaired.

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Samsung samsung stacked dryer

Why I will never buy another samsung product!

Here's the horror story:

Jan 03, 2009
I live in a tiny condo with no place to hang-dry my clothes
And I purchased a stacked washer/dryer from samsung and 5 months later the dryer stopped heating up.
The clothes would tumble but I couldn't get anything else than air fluff.

May 27, still under warranty, I called samsung and they told me they would call me back withing 24-48 hours
To schedule a contracted technician to look at it. They never called back.

June 1, I call back and they say I have to unplug the dryer for 10 minutes and
Plug it on again to reset it. Say it should work. It doesn't.

I call back, they say to try it again but for 30 minutes this time. It doesn't work.

They tell me again they would call me back withing 24-48 hours
To schedule a contracted technician to look at it. They never called back.

June 4, I call back asking to schedule a repairmen asap.

June 9, the subcontracted local servicing company sends 2 guys over to check it out.
They can't find the problem. They take away the dryer to their lab for further
Examination.

June 11, they bring the dryer back, and say it should be ok. They leave.
I try every setting available, simply doesn't heat up. I call back and tell them it doesn't
Work. They tell me they can't do anything else and will mark it as "not serviceable"
So samsung can send a replacement.

June 12, I call samsung for a replacement. They said I don't qualify, the dryer is
Still being serviced. I argue that the servicing company said cannot do anything more
To fix it. They say they will call me back within 24-48 hours. Guess what? They don't.

June 16, the servicing contractors leave me a voice mail to tell me they have the part to fix
The dryer. ? What? I call back, ask why they didn't close the ticket in samsung's system.
They say they will. They seem very confused..

June 17, I call samsung and ask for replacement since ticket should be closed by now.
I get put on hold for 20 minutes. (I found later that in the meantime
They called the servicing company to convince them to find the problem)
They get back to me and tell me that the service company has found the problem and that will come and fix it.
I tell them it won't work 'cause they spent a day on it and couldn't figure it out. Samsung says it's 99.9% sure
They will this time.

June 21, unsurprisingly, the service company comes back is not able to fix it.

June 22, I call samsung and ask them to send a replacement now! They say they will send
The request to the department and call me back within 24-48 hours. Guess what? They don't!

June 26, it's been a month now and I spent probably a total of 6 hours on hold over the phone
With samsung without my replacement dryer being shipped. I've had to re-tell my story all over again
Each and every time because nobody keeps track of any details or who spoke to me the last time I called.
I verified many times they had my phone number and it was correct, just to be extra sure!

Now I call back samsung and they tell me the service company still hasn't closed the ticket.
I call the service company and they tell me they did close it.
I call back samsung and told them they did.

They say they will call me back... By now you should have guessed they didn't.

July 2, I call back, they say it's written in the system i'm set-up for a replacement.
I ask when? They don't know, because the department is not yet ready to get a unit from the
Warehouse.

July 3, I call back, they say they will contact me starting next week to set up a delivery date.
They never called.

July 8th, I call back they say the woman in charge of the replacement is gone for the afternoon.
She will call me back tomorrow.

More than one month later, I still can't dry my clothes and don't know when
I will ever be able to. They never return calls, they are clueless and when they're not
They don't tell you the truth. It seems like they want people to forget about it and buy another one.

What a bunch of losers... I bought a new lcd tv last week and guess what? It was not a samsung.

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tiredfjunk
attica, US
Send a message
May 23, 2011 2:39 pm EDT

starting the same process with dv210 dryer cooling light stuck on and wont heat to dry clothes. not going to go thru that bs, its going back to lowes. you big companies need to start looking at customer service and take care of consumers ! oh wait if you made a good quality product you wouldnt need tech help line!

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About Samsung

Screenshot Samsung
Samsung is a multinational conglomerate that has established itself as a leading player in the technology industry. Founded in 1938 in South Korea, the company has grown to become one of the largest electronics manufacturers in the world. Samsung has a diverse range of products and services, including smartphones, tablets, televisions, home appliances, and semiconductors.

One of Samsung's key strengths is its innovation and commitment to research and development. The company invests heavily in new technologies and has a large team of engineers and scientists working on cutting-edge projects. This has enabled Samsung to introduce many groundbreaking products over the years, such as the Galaxy smartphone series, which has become one of the most popular smartphone brands globally.

Samsung's success can also be attributed to its strong brand image and marketing strategy. The company has built a reputation for producing high-quality, reliable products that are designed to meet the needs of consumers. Samsung's marketing campaigns are also highly effective, with the company using a range of channels to reach its target audience, including social media, television, and print advertising.

In recent years, Samsung has also made significant progress in the area of sustainability. The company has set ambitious targets to reduce its carbon footprint and increase its use of renewable energy sources. Samsung has also implemented a range of initiatives to promote responsible sourcing and reduce waste.

Overall, Samsung is a highly respected and successful company that has established itself as a leader in the technology industry. With its commitment to innovation, strong brand image, and focus on sustainability, Samsung is well-positioned to continue its growth and success in the years to come.
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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with Samsung in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Samsung. Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

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- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

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Overview of Samsung complaint handling

Samsung reviews first appeared on Complaints Board on Sep 4, 2006. The latest review Samsung Z flip 6 phone model SM-F741UAKEXAA SN 350152063290691 was posted on Nov 14, 2024. The latest complaint Customer service was resolved on Jun 27, 2022. Samsung has an average consumer rating of 2 stars from 1679 reviews. Samsung has resolved 290 complaints.
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  2. Samsung phone numbers
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    South Korea
    +44 330 726 7864
    +44 330 726 7864
    Click up if you have successfully reached Samsung by calling +44 330 726 7864 phone number 2 2 users reported that they have successfully reached Samsung by calling +44 330 726 7864 phone number Click down if you have unsuccessfully reached Samsung by calling +44 330 726 7864 phone number 1 1 users reported that they have UNsuccessfully reached Samsung by calling +44 330 726 7864 phone number
    33%
    Confidence score
    United Kingdom
    +353 818 717 100
    +353 818 717 100
    Click up if you have successfully reached Samsung by calling +353 818 717 100 phone number 0 0 users reported that they have successfully reached Samsung by calling +353 818 717 100 phone number Click down if you have unsuccessfully reached Samsung by calling +353 818 717 100 phone number 1 1 users reported that they have UNsuccessfully reached Samsung by calling +353 818 717 100 phone number
    Ireland
    +61 130 042 5299
    +61 130 042 5299
    Click up if you have successfully reached Samsung by calling +61 130 042 5299 phone number 0 0 users reported that they have successfully reached Samsung by calling +61 130 042 5299 phone number Click down if you have unsuccessfully reached Samsung by calling +61 130 042 5299 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +61 130 042 5299 phone number
    Australia
    +64 800 672 6786
    +64 800 672 6786
    Click up if you have successfully reached Samsung by calling +64 800 672 6786 phone number 0 0 users reported that they have successfully reached Samsung by calling +64 800 672 6786 phone number Click down if you have unsuccessfully reached Samsung by calling +64 800 672 6786 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +64 800 672 6786 phone number
    New Zealand
    +42 800 726 7864
    +42 800 726 7864
    Click up if you have successfully reached Samsung by calling +42 800 726 7864 phone number 0 0 users reported that they have successfully reached Samsung by calling +42 800 726 7864 phone number Click down if you have unsuccessfully reached Samsung by calling +42 800 726 7864 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +42 800 726 7864 phone number
    Austria
    +32 22 012 418
    +32 22 012 418
    Click up if you have successfully reached Samsung by calling +32 22 012 418 phone number 0 0 users reported that they have successfully reached Samsung by calling +32 22 012 418 phone number Click down if you have unsuccessfully reached Samsung by calling +32 22 012 418 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +32 22 012 418 phone number
    Belgium
    +45 70 701 970
    +45 70 701 970
    Click up if you have successfully reached Samsung by calling +45 70 701 970 phone number 0 0 users reported that they have successfully reached Samsung by calling +45 70 701 970 phone number Click down if you have unsuccessfully reached Samsung by calling +45 70 701 970 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +45 70 701 970 phone number
    Denmark
    +33805 504 504
    +33805 504 504
    Click up if you have successfully reached Samsung by calling +33805 504 504 phone number 0 0 users reported that they have successfully reached Samsung by calling +33805 504 504 phone number Click down if you have unsuccessfully reached Samsung by calling +33805 504 504 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +33805 504 504 phone number
    France
    +49 619 6775 5566
    +49 619 6775 5566
    Click up if you have successfully reached Samsung by calling +49 619 6775 5566 phone number 0 0 users reported that they have successfully reached Samsung by calling +49 619 6775 5566 phone number Click down if you have unsuccessfully reached Samsung by calling +49 619 6775 5566 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +49 619 6775 5566 phone number
    Germany
    +39 800 726 7864
    +39 800 726 7864
    Click up if you have successfully reached Samsung by calling +39 800 726 7864 phone number 0 0 users reported that they have successfully reached Samsung by calling +39 800 726 7864 phone number Click down if you have unsuccessfully reached Samsung by calling +39 800 726 7864 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +39 800 726 7864 phone number
    Italy
    +31 889 090 100
    +31 889 090 100
    Click up if you have successfully reached Samsung by calling +31 889 090 100 phone number 0 0 users reported that they have successfully reached Samsung by calling +31 889 090 100 phone number Click down if you have unsuccessfully reached Samsung by calling +31 889 090 100 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +31 889 090 100 phone number
    Netherlands
    +47 21 629 099
    +47 21 629 099
    Click up if you have successfully reached Samsung by calling +47 21 629 099 phone number 0 0 users reported that they have successfully reached Samsung by calling +47 21 629 099 phone number Click down if you have unsuccessfully reached Samsung by calling +47 21 629 099 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +47 21 629 099 phone number
    Norway
    +351 808 207 267
    +351 808 207 267
    Click up if you have successfully reached Samsung by calling +351 808 207 267 phone number 0 0 users reported that they have successfully reached Samsung by calling +351 808 207 267 phone number Click down if you have unsuccessfully reached Samsung by calling +351 808 207 267 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +351 808 207 267 phone number
    Portugal
    +34 902 172 678
    +34 902 172 678
    Click up if you have successfully reached Samsung by calling +34 902 172 678 phone number 0 0 users reported that they have successfully reached Samsung by calling +34 902 172 678 phone number Click down if you have unsuccessfully reached Samsung by calling +34 902 172 678 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +34 902 172 678 phone number
    Spain
    +46 771 726 786
    +46 771 726 786
    Click up if you have successfully reached Samsung by calling +46 771 726 786 phone number 0 0 users reported that they have successfully reached Samsung by calling +46 771 726 786 phone number Click down if you have unsuccessfully reached Samsung by calling +46 771 726 786 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +46 771 726 786 phone number
    Sweden
    +41 800 726 7864
    +41 800 726 7864
    Click up if you have successfully reached Samsung by calling +41 800 726 7864 phone number 0 0 users reported that they have successfully reached Samsung by calling +41 800 726 7864 phone number Click down if you have unsuccessfully reached Samsung by calling +41 800 726 7864 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +41 800 726 7864 phone number
    Switzerland
    +86 400 810 5858
    +86 400 810 5858
    Click up if you have successfully reached Samsung by calling +86 400 810 5858 phone number 0 0 users reported that they have successfully reached Samsung by calling +86 400 810 5858 phone number Click down if you have unsuccessfully reached Samsung by calling +86 400 810 5858 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +86 400 810 5858 phone number
    China
    +852 36 984 698
    +852 36 984 698
    Click up if you have successfully reached Samsung by calling +852 36 984 698 phone number 0 0 users reported that they have successfully reached Samsung by calling +852 36 984 698 phone number Click down if you have unsuccessfully reached Samsung by calling +852 36 984 698 phone number 1 1 users reported that they have UNsuccessfully reached Samsung by calling +852 36 984 698 phone number
    Hong Kong
    +81 363 332 000
    +81 363 332 000
    Click up if you have successfully reached Samsung by calling +81 363 332 000 phone number 0 0 users reported that they have successfully reached Samsung by calling +81 363 332 000 phone number Click down if you have unsuccessfully reached Samsung by calling +81 363 332 000 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +81 363 332 000 phone number
    Japan
    +63 24 222 111
    +63 24 222 111
    Click up if you have successfully reached Samsung by calling +63 24 222 111 phone number 0 0 users reported that they have successfully reached Samsung by calling +63 24 222 111 phone number Click down if you have unsuccessfully reached Samsung by calling +63 24 222 111 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +63 24 222 111 phone number
    Philippines
    +65 69 161 261
    +65 69 161 261
    Click up if you have successfully reached Samsung by calling +65 69 161 261 phone number 0 0 users reported that they have successfully reached Samsung by calling +65 69 161 261 phone number Click down if you have unsuccessfully reached Samsung by calling +65 69 161 261 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +65 69 161 261 phone number
    Singapore
    +27 860 726 7864
    +27 860 726 7864
    Click up if you have successfully reached Samsung by calling +27 860 726 7864 phone number 0 0 users reported that they have successfully reached Samsung by calling +27 860 726 7864 phone number Click down if you have unsuccessfully reached Samsung by calling +27 860 726 7864 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +27 860 726 7864 phone number
    South Africa
    +94 115 900 000
    +94 115 900 000
    Click up if you have successfully reached Samsung by calling +94 115 900 000 phone number 2 2 users reported that they have successfully reached Samsung by calling +94 115 900 000 phone number Click down if you have unsuccessfully reached Samsung by calling +94 115 900 000 phone number 6 6 users reported that they have UNsuccessfully reached Samsung by calling +94 115 900 000 phone number
    Sri Lanka
    +66 26 893 232
    +66 26 893 232
    Click up if you have successfully reached Samsung by calling +66 26 893 232 phone number 1 1 users reported that they have successfully reached Samsung by calling +66 26 893 232 phone number Click down if you have unsuccessfully reached Samsung by calling +66 26 893 232 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +66 26 893 232 phone number
    100%
    Confidence score
    Thailand
    +971 800 726 7864
    +971 800 726 7864
    Click up if you have successfully reached Samsung by calling +971 800 726 7864 phone number 3 3 users reported that they have successfully reached Samsung by calling +971 800 726 7864 phone number Click down if you have unsuccessfully reached Samsung by calling +971 800 726 7864 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +971 800 726 7864 phone number
    100%
    Confidence score
    UAE
    +54 800 555 7267
    +54 800 555 7267
    Click up if you have successfully reached Samsung by calling +54 800 555 7267 phone number 0 0 users reported that they have successfully reached Samsung by calling +54 800 555 7267 phone number Click down if you have unsuccessfully reached Samsung by calling +54 800 555 7267 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +54 800 555 7267 phone number
    Argentina
    +55 800 124 421
    +55 800 124 421
    Click up if you have successfully reached Samsung by calling +55 800 124 421 phone number 0 0 users reported that they have successfully reached Samsung by calling +55 800 124 421 phone number Click down if you have unsuccessfully reached Samsung by calling +55 800 124 421 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +55 800 124 421 phone number
    Brazil
    More phone numbers
  3. Samsung emails
  4. Samsung address
    129, Samsung-ro, Yeongtong-gu, Suwon-si, Gyeonggi-do, Korea (South)
  5. Samsung social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
  7. View all Samsung contacts
Samsung Category
Samsung is ranked 1 among 410 companies in the Mobile Phones category

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