Samsung

i am addressing Samsung because they have failed in providing support for this matter. I bought my samsung galaxy grand duos 5 months back in the country for my son's birthday and, as far as I know, it has a 1 year warranty + accidental coverage which has been already charged on to me at the time of buying this product without our concerns we pay for insurance as well as for the warranty . I went to an authorized support center in saddar after the phone screen got damage in an accident during prayer i took the phone to greent tech support centre where i wrote a long page incident story that how this happened where this incident took place and etc and i must informed you the green tech samsung staff is very rude they even dont know how behave in front of a customer ...well finally they admitted my cell phone taking all the documents i have of my product from me i submitted the phone on 21st april 2015 ...i waited to long to get any message or call from them when ever i call Green tech they never pick up their phones God knows what kind of service samsung is providing us in of paying so much to the company ..Well after a loooong wait must be around 12 to 15 days later i got a call from the insurance company start asking about the phone details where as my all the document where with them now you tell me how would you remember the shop the name and the date and amount of purchase when your all of your documents are with them ...i told them the entire story that how my phone screen got brooked and all they said you will receive your phone some on 20th may 2015 i received a message of collecting my mobile from the green tech i went there to collect my phone i waited long time there while they were looking for my phone finally they gave me my phone but without repairing it under my insurance plan and wow now my camera is not even working when i asked the reason they said did you told us to check the phone before giving us for the insurance claim its all your fault and when i asked the reason of not calming it they said call samsung helpline and then i called the helpline the guy told me to call green tech or write to samsung woow . One we pay to much for items like samsung second when it comes to claim for money they put things on your shoulder great
The attention was awful and dissapointing, and the worst of it all is that they didn't provide any solution to my problem, which is well known by the company.
Why does the end-user have to pay for the lack of coverage I bought it legally in my country of residence, I have the invoice to prove the warranty is still valid and yet it seems like, by the way I was tretaed, that my phone wasn't made by Samsung, they just didn't care at all.
It shouldn't matter where the phone was bought, it's still a Samsung no matter where you are.
I've been a loyal customer of samsung products and I expected a lot more from the company, i'm really disappointed and i will write on blogs and pages news papers about the fraud of accidental coverage and all thanks

Captain Rahim

Poor service, pitiful warranty staff! I purchased a Samsung refrigerator from Lowes in 2012. Last year the freezer started acting up; I called the warranty department and they sent a no name repairman out. He dusted off the air intake and said it wasn't working because of the heat outside...?! And left. This January my freezer started going downhill again. I called the warranty service who contacted someone in DALLAS - 4 hours away. He waited until the next day to call them and cancel the appointment; I had already taken off work to be there. I called the warranty service AGAIN. They set up a company to come out 2 days later. He came, ordered a bunch of parts and left. four days later no calls, I'm using a cooler and all of my food had spoiled. I contact THAT company and the owner tells me he fired his office staff and service people, the parts are in and no one to fix the appliance, wait 2 weeks. I called the service company AGAIN-told that I could call my own repair and get reimbursed, which I did. Sears came out the very next day and fixed it; it was less expensive to buy a warranty with them than to pay for parts and service. $459.00 without a warranty, $272 with one. I purchased a warranty. THREE months later the service company WILL NOT honor the reimbursement because it's a warranty for another company, even though it was $150 LESS. They refused repeatedly and would not listen nor answer when I told them it was less expensive for ME. I AM LIVID that I've been treated this way, never again will I purchase an appliance from anyone but Sears. WALK AWAY from Lowes and their warranties!

Hallo. My name is tebogo william molledi. Since friday, l went to germiston and kempton park jet mart to buy lg or samsung led 32 " tv but they are out of stock. I would like to know how long should I wait to get it. I desperately need one of those brands before this friday. Please help.

Hi,

I hope this mail reaches at least one customer sensitive executive at samsung.
I have been trying to get a resolution to my problem for over 4 months now but all I am being offered are some blunt apologies and an unacceptable solution. So here is another try.

I and my husband bought a samsung led tv set in march 2012 thinking that we are getting the best class quality product currently in the market. Alas, in december 2012, we started seeing an issue in the tv screen wherein a black bar appeared in the top half of the screen. We were shocked to the hilt as this is not something that is expected in the first year of tv's normal operation. Nevertheless, we thanked our stars as the tv was still in warranty period. The panel was replaced at that time and we were told that it is a very rare problem seen and shouldn't happen again. Now two years later, we are getting a similar problem again where we see a horizontal and a vertical dotted line on the screen which kind of divides the screen into four. Imagine our shock again. And now we are told that it is a rare problem and we would have to change the tv panel again and the problem should not be seen again. After spending rs 60, 000 on a seemingly world class product, this is what we get. Getting "rare" problem twice within 3 years of tv's purchase shattered our belief about the quality of samsung products. And we are being expected to pay rs 24, 000 to change the panel and wait (With our fingers crossed) till a similar problem happens again. We obviously would not waste our hard earned money like that.

It might be just a case of one defective product among hundreds of the same kind which are good. And we understand that. But what we are more disappointed about is the way this is being handled by the samsung representatives. Nobody is actually trying to understand our plight. Its such a logical thing to understand that getting a problem twice within such a short span of time does qualify for the issue to be looked upon as a special one and not just be told about the warranty period clauses. We know that warranty is for 1 year but warranty does not mean that the product will run for just one year after which the customer would have to keep spending money to keep it running. Such products are expected to run for years without any issues. We have seen that happening with other brands. We are just not getting any responsible solution from samsung. All we get is a standard template mail having sentences like 'we would like to take this opportunity to thank you for your feedback', 'samsung products stand out as best in terms of quality and service of the products. ', 'we always believe that our customers are the best judge and may help with improving our products' and so on. All these flowery things seem nice only when one actually stands up on them otherwise they just sound fake.

We are nothing in front of a big company like samsung, so this is definitely not a fight we are expecting to win. All we can do is raise a voice against the injustice and if there is someone out there who really cares about company's reputation would listen and do something about it. I still have hope from samsung as I just can't believe that a company which has made a stronghold in the market over the time can do that while remaining agnostic to customer needs and wants.

Thanks in anticipation,
Navneet kaur
Navneet.[protected]@gmail.com

Tv model no - ua40d5000phxxl
Serial no - 199737ec200454t

Dear samsung,

Please be informed that as a vip customer I have to declare that i`m totally disappointed of the weak service provided from your side in addition to the unexpected delay from a reputable brand name as samsung. To brief the details I have been s loyal customer to samsung since 5 years, I am upgrading my phone without missing any of your great models. But I was disappointed when my new edge phone screen were broken, I sent it immediately to the official samsung service in egypt and due to a failure, it took one full week to register the phone and i`ve got the promise that the service will be delivered within max two weeks. Now it`s my third and I have called the call center which confirmed that the phone is ready. I was frustrated when I sent a messenger to receive the phone and the service center answered that the phone is not ready yet. The phone status now is not clear and unidentified. I need your support to justify the delay and the distorted image created due to the weak customer service support specially the many calls that i`ve bearded till now. I addition to the unprofessional and misleading attitude from the customer service.

Please send me your feedback as soon as possible.

I really don't know or understand what this 3 companies agreement is, between edgar's, samsung and mtn people someone is not ok, I bought a samsung a3 under the mtn network only to find that the sim card that comes with the phone does not work on that phone, someone please help me to understand the logic behind that, why would I get a sim card that I need to throw away? Why? After getting the phone I had to now go to mtn to buy a sim which didn't happened because of bad service, edcon group what's with the deal ? And why doesn't the stuff explain that before you buy the phone, now I bought a phone that I couldn't use, why would I be given a sim that I need to throw away why?

Hi everyone,

French fraud here!
We make deal with them on 4th-march, the amount is $3，480 for the first deal. Until now, they still didn't ship out the goods, it takes more than 2 months.
They make excuses, every time promise to sent tomorrow, but turn out to be lie. Didn't ship the goods or refund the money. They never pick up the phones or the phone make the voicemail. Please note their contact details below, be careful, don't trust them.

Hasna achbarrou
Responsable commercial
T: +[protected]
T: +[protected]
T: +[protected]
Skype1: achbarrou. Telecom
Skype2:chaks. International
E-mail:achbarrou. [protected]@hotmail.com
E-mail:[protected]@hotmail.com
E-mail: [protected]@chaksinternational.com

Achbarrou telecom
21 boulevard bessiéres
75017 paris
France

Hi all
This to bring to your notice that every year the gas was getting leaked from the split ac, reason sighted every time by service engineer that the condenser got leaked. We have changed condenser twice and now again the service engineer came sighted the same reason. It seems your service partner is trying to achieve their spare part targets only. First they will fill the gas and after one month they will say change the condenser.

I already had 3 more ac from other company (Lg) and had no such issues ever. Also if this is a quality of the product then its better I should change the complete unit so that I don't have to pay 4000 / - every year. Also I would put the story in every forum so that, everyone will think twice before buying a samsung product.
Moreover samsung service are very poor
Model: as185bsdnstl 11/12/2011
Last transaction no: [protected]
Last complaint no: [protected] 23/04/2015
Regards
Purnendu

Name - sanjay kr verma
Mob-[protected]
Serial - b096pzbb100633k
Model - aw182zcxtl
Ac-window-1.5 ton
Purchase and installation date-30th april 2011
I bought a samsung ac on 30th april 2011. it has a warranty of 5 years, which is still continuing.2 weeks back I asked for the servicing. the service person of samsung visited us, and said that the compressor is not working, so he needs the bill of the ac to get it fixed. i lost my bill, and went to the samsung store, for a duplicate copy. i gave them the model number as well as the serial number (given by service center of samsung in okhla). and he asked for extra charges for a duplicate copy. i was ready, but he said, he will not be able to help me, as his system has crashed, and there are no records of previous years with him. i called the service center of samsung continuously, so that I can get any help. they took all the details and said, that they know I have purchased it on 30th april 2011, but they have not uploaded my bill on their system, so they can also not help me.
Now, this compressor is so costly-10000, that I cannot afford it. i have tried my best to convince them, to help me, because they know - my problem is genuine. but really I have to say, I have lost my faith on samsung, and will never buy again from them.
I still hope, that I can get some help, and my brand loyalty remains.
Waiting for a positive reply asap.

Thank
Regards
Sanjay verma

I purchased a phone through AWOK. I received the phone on 23 evening. i tried to switch it on but didn't work, I connected the charger assuming that there is no batrrey. I charged tbw phone and there was no display. I called customer service but they were gone, I dropped a message on the website nobody responded. I called next morning and got know they do not work on Friday, Can you imagine no CS. Customer Service are 24*7. Leave this they just dont work at all even no managers. Good Job!.I registered my complaint with sales team. They are completely robotic. I have a lot to tell but little time. The moral is DO NOT BUY ANYTHING FROM AWOK. I HAVE LOST PHONE ..MONEY..TIME..MENTAL PEACE.

I have bought a LED 48 model UA48H4200AR on 20th of Feb 2015. The TV had a problem as it was opening and closing and changing channels on its own. I have tried calling many times the company since I bought it but got no response.

Finally, yesterday I got through to your manager Mr Ahmed Abdelhady in Cairo, Egypt, who has solved my problem in less than 24 hours. Mr Ahmed has regained my confidence in Samsung TV's in which I have promised not to ever buy any Samsung products again.

Mr Ahmed is a very professional manager, which was very rare to find in Samsung Egypt, and I was very happy to deal with such professionalism.

Best regards
Dena Habib
Senior Account Director

I have had my galaxy s5 for 5 months my device has currently just stopped working keeps switching off and freezing I have been in touch with 3g who advised me to take to samsung help centre in birmingham they said because my camera is cracked my warranty is voided I need to pay £25 for software update and £90 for a new battery... I cannot afford to pay these silly amounts as im already paying for the phone as monthly contract for a phone that is not actually working... I had a stroke last year and I need to be in contact with my family in emergency... If had another stroke and I cannot use my mobile to phone the 999 I will hold samsung responsbile for this and go to the papers about this device and the sutomersive I recieved

I purchased samsung sm t 705 from dubai uae on bill. I got it register on samsung.com for warranty and it showed the product is under warranty till october 2015. After some time there was problem in my tab and i approached okhla service center in delhi, they told me they cannot repair it under warranty as it is purchased from out of india. On 06. 04. 2015 i visited dubai and contacted the service center in deira, dubai for repairing but they say they cannot repair it as the tab is not purchased from their authorized distributor. My question is the product is of samsung how samsung service center can say no for repairing of the product. Second thing is i purchased it on bill from dubai so how dubai service center can say no for repairing.
Samsung is now becoming fraud company.

Rude, unprofessional - thieves basically.
They received payment, did not send the product - provided false information (That it will be sent via dhl, then they claimed it was sent via the swiss post).
They then got back to me (After 2 months) and wanted more money because the first item got lost.
The correspondence with them has been unpleasant and inefficient - here's the correspondence, begins at the bottom, until I got the response you can see below.
Stay clear of dealing with them.

You pay 150usd, we send another new w2014 to you by dhl free shipping

[protected]:44 gmt+08:00 oren harel :
Good day,

I'm afraid I do not understand and will appreciate clarifications.

1 - do you expect me to pay another 150$ for you to send another copy?
2 - are you going to compensate me for 150$ and send another copy?
3 - when will we know if the post office list the parcel?

Thank you,

Oren harel
Phone acquisition expert.
Cellebrite mobile synchronization. www.Cellebrite.com

From: [protected]@gmail.com [mailto:[protected]@gmail.com] on behalf of chinaecarts.com
Sent: sunday, june 29, 2014 12:53 pm

To: oren harel
Subject: re: sch-w2013

Dear,
We contacted with swiss post in hongkong already, they promised to us they will survey the package, the package maybe missing on half way or it is still on half way to your country, you can get it in future one day. If package lost, swiss post can make compensation 2times shipping fees max, in this case, to save your time we do 50% off for compensation for your order. So you pay 150usd, we send another package to you by dhl. This is the best we can do.
Regards

[protected]:48 gmt+08:00 oren harel :
Good day,

It has been over a month since I was promised an answer.
I will be expecting your swift response by the end of tomorrow's business day.

This delay goes beyond the bounds of reasonable.

Oren harel
Phone acquisition expert.
Cellebrite mobile synchronization. www.Cellebrite.com

From: [protected]@gmail.com [mailto:[protected]@gmail.com] on behalf of chinaecarts.com
Sent: monday, may 19, 2014 6:38 pm

To: oren harel
Subject: re: sch-w2013

Swiss post make invest need time, wait be patience.

[protected]:05 gmt+08:00 oren harel :
It's been 4 days,
Please advise.

Oren harel
Phone acquisition expert.
Cellebrite mobile synchronization. www.Cellebrite.com

From: [protected]@gmail.com [mailto:[protected]@gmail.com] on behalf of chinaecarts.com
Sent: thursday, may 15, 2014 8:03 pm
To: oren harel
Subject: re: sch-w2013

Dear, we will contact with swiss post for more details, thanks

[protected]:09 gmt+08:00 oren harel :
Good day,
This order was placed on february,
#[protected]

The phone did not arrive yet to israel - the tracking also states that it left singapore, but no record of it arriving to israel.

Either refund us or send another copy via express mail (At your expanse) - this is a 3 months' worth of delay!

Oren harel
Phone acquisition expert.
Cellebrite mobile synchronization. www.Cellebrite.com

I purchase one new fully automatic washing machine model no. wa65h4000hd from one of samsung authorised dealer m/s. amba aircool (ph.[protected]) , n. delhi. , vide inv. no. aa/3983 dt. 31/12/2014 & ndash; first I being thought bought the world best wm, but my assumption seems to be wrong, coz from beginning of washing, cloth remain dirty and all dirt accumulate on the cloths various parts, first my wife thought she is doing something wrong while washing, so she contact the demo personal over telephone quite a few times, but when solution not done we complaint at your service centre through email on dt. 10/2/14 (as we could not reach samsung customer care over telephone).

However, 3 to 4 technician visits and wash cloths and everyone found that wm is defective. now, samsung customer care partner & ndash; mr. pramod kumar singh - telling me that 2-parts were defective on brand new machine and that is to be replaced. my q how a new machine comes for sale with defective parts? did I get one old repaired wm ? so, immediately I turn down mr. pramod kr. proposal and told him to give me a new wm, for which he is declining us.

Therefore, I request u to look into the matter and gave an inquiry order & ndash; if any sabotage is going inside and selling seconds product as new product. and pass an order to give me a new automatic washing machine. with this attitude, it seems to be that & ldquo;samsung” ignoring sentiments of his customer and thinking only about their so called policy matters.

I am being charged for usage I did not use... This occured after seeing a sales person at a koodoo booth he played with the phone because I was complaining that the battery did not keep it's charge. That was monday 16 march 2015 I get my usual bill of $46.45 now thursday march 19, 2015 I get an other bill saying I owe $57.95 they are charging me $10.00 for usage and on top the sales person gives me a heads up that I wiil be charged $10.00 for next month I dispute those charges and I want to make a formal complaint and hope that it will be resolved quickly.

Thank you for your prompt attention
Marielle barnes.
1550 filion #216
St-lambert qc.. .[protected]

Don't buy samsung GT-S7562 phone
I have this phone. At first it was excellent, but around 3 months after I got it really slow. It hangs often. And Unbelievably bad customer service. That series phones have problem with receivers and some times we are unable to listen other persons voice around 10-20 sec while conversation is going on.
I made the unfortunate mistake of buying a Samsung product and have found their customer service to be unbelievably bad! Actually, you can't get a response from them despite repeated telephone conversation from customer care chennai also.

I Hate Samsung Mobile and Customer Service especially thirumula communication, third party and authorized service centre of samsung customer service which is located near south india shoping mall kukatpally, Hyderabad. They do not know how to take complaint from customers properly
I Got Frustated by their reply and service. Worst Service i have ever face, really pathetic" I will never buy any SAMSUNG PRODUCT and never recommend any to BUY ANY SAMSUNG PRODUCT.
And read the terms and conditions of the customerservice centre blog..Any information you submit to this web site becomes the property of CustomerServiceScoreboard.com. We reserve the right to modify, publish and utilize the submitted information at our sole discretion. Not all submissions will be accepted, and we will do our best to communicate with you (if possible) when your submission is either accepted or rejected.
This means if they possible they will communicate with you.They do not publish exact comment and feedback of customer because they have rights to modify, publish and utilize the submitted information as per their convenience.They do not accept all the submission means they are escaping by using these type of terms and conditions.
This is the simplest and whole summery of their terms and conditions.
NO Proper Response from Samsung customer Service Center ( thirumula communication, third party and authorized service centre of samsung customer service which is located near south india shoping mall kukatpally, Hyderabad. They do not know how to take complaint from customers properly) Please follow our conversations...
I: I have samsung GT-S7562 mobile and i am unable to receive other person voice around 10-20 seconds while conversation is going on. said orally to scp
Service center person(scp): scp said. "this is recevier problem"
I: i said ok "you can do repair"
Service center person(scp): he told that the estimated charges are 850 rupees(550 receiver charges and 300 service charges) and you can get 2 days later.
I: i said ok and i came to my house. and i got call within 1 hour that my phone repaire was completed.I do not know how is it possible that 2 days to within 1 hour.I went to next day to collect my phone and i paid the bill 850.And i observed the same problem and return the phone to check once again.at that time they said same thing that receiver problem and they will check once.Next day third time i got call that my phone was repaired. Service center person(scp): that time they said that there is no problem in my phone and only problem is my sim card.
if so sim card is problem why did they change my receiver? that is my question.i think they do not know exact problem and they are repairing the phones that what they are thought.
I: i asked that refund my money of 550 excluding of service charges 300.
Service center person(scp): he said that he would talk to his manager and he said that he would refund 150 that means 300-400 for software updated charges.
Why did they update software if sim card is problem?
i did not give any permission to update software and they did not intimate me before updating and they themself taking decision to repaire and proceeding towards extra amount to customers.till now i do not know whether they update software or not
is it correct behaviour of service center?
and i found that the problem is same with other sim cards.
Finally i raised the same issue to customer service main branch chennai they told me that they will take care on this issue and i return my phone once again to service center.
Now they are saying that receiver problem and they raised another new problem and that will be cost around 900-1200.
the customer service chennai: said that your phone was repaired and made phone call to me but the waste service center thirumula communication, third party and authorized service centre of samsung customer service which is located near south india shoping mall kukatpally, Hyderabad is saying that it would be completed within 2 days..this type of issue repeated not only one time more than 5 times and still my phone is been in service center for 20 days without any updates.
I do not know whether samsung is following thirumula communication or thirumula communication is following samsung.
i have all the recorded phone conversation from local service center to samsung main service center chennai.
This is my phone number [protected] and myemail [protected]@gmail.com
if any one want to cantact for full recorded version of audio files you are welcom
sahre the conversation what i have posted to our friends and social blogs
Your sharings of this post will use ful to our friends and i do not want to face problems anyone like me from service center

I have a not-inexpensive french door Samsung fridge that started showing rust after 2 years- (door at base of water/ice dispenser) I tried to hide it with white fridge paint- but this has only gotten worse, & when contacting Samsung by email with pictures- (no response) & by phone- I was told this was a "cosmetic problem" & not covered by them- I would have to arrange my own repair.
This I did ($99 Samsung service call), & was told the door had to be replaced.
The service man then said these doors are no longer available, from Samsung.
He could find only 2 available from dealers- so ordered 1.
What chance do I have that this door will not suffer the same fate?
Obviously rust was a result of poor engineering &/or shoddy construction- this should not happen to any fridge & be considered "normal" or "cosmetic".
Had prior problem with ice-maker- which they did replace under warranty.
Poor reliability & poor customer care- would not advise anyone to buy Samsung & I will never buy another Samsung product, made by a company that does not stand behind their products & problems.

Well thank you samsung, I was late for work this morning. This new update (Lollipop 5.0) has really messed me up with the alarm, interruptions and priority. It has gotten far more confusing than it needs to be. Let me just ask you a simple question. " who in this world, has ever set an alarm (To wake up for work) and then turned his/her phone on silent so that no calls or text will come through and wake him/her and not wanted to hear his alarm in the morning? " how is that even an option? Who would want that? If I set an alarm believe me, I need it to wake me up! It's very simple, " silent " means everything that could possibly make noise resulting from some other action than brought on by myself except the alarm! Forget all the work-arounds that people have figured out how to cope with your update. You have enabled a feature that is completely pointless and have gone a step further by disabling a feature that is widely used... The alarm!

I purchased a samsung plasma 64" tv with 5 years extended warranty in harvey norman. It was already broken 3 times in one year. First the mother board was replaced. Then the screen that got multi color vertical lines on it, the screen got replaced and after few months the same thing happened and the tv screen was also replaced with another broken screen. I was refered to different case managers and being passed on from one case manager to another that nobody seems to wanting to help me. They are ignoring my case. I have been spending a lot of airtime trying to talk to the service managers and all I got are empty promises that the case will be expedited and resolved. It's been almost 2 months now and im still waiting for my case resolution. My reference is [protected]. I hope by posting this online some form of action will be made. Refering me to the same persons handling my case will not help because they will just ignore it again. I tried many many times already and im tired dealing with them. They are not worth my time anymore. I hope somebody from samsung have the guts to resolve this simple issue. Im not a happy customer. Thanks