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Samsung Air Conditioner / do not cool properly!

1 India Review updated:

A copy of email to samsung:

I bought a samsung made air conditioner model awt 18qbhdc from goodwill enterprises, naya bazar, sunam on april 13, 2006 vide invoice no. 1992. The a. C. Did not give out proper cooling from the very first day and I reported it to the dealer. He sent his local mechanic and, also company mechanic from patiala, both of whom assured me that the cooling emitted by the a. C. Was enough and that did not feel it because of the little quantity of moisture in the air. A third company mechanic from sangrur, however agreed with me and said that the pipes giving out cooling were closed. The next day, the said mechanic come to my house in my absence and broke open the concerned pipes, did the needful and sealed them again. But still the problem is unsolved and rs 16,000 + rs.2,000 (Stabilizer) seem to have been thrown in a waste basket. May I hope that your goodself would look in the matter and order the dealer for an immediate replacement of the a. C. ?

Information is already sent to the company by fax on 15/08/2006 and by registered post on above given address on 28.08.2006 but no response received as yet.

Samsung india electronics ltd.
7th & 8th floor, ifci tower
61, nehru place, new delhi-110019
Tel: [protected]
Fax : [protected]/19

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Comments

  • Vi
      25th of Jul, 2008
    0 Votes

    I purchased Silver Nano A/C 1.5 TR in April, 07. In March 08 when switched on, it was not cooling and the AC was taken by Samsung Service Division. There was a call at that time from your service Deparment that its cooling coil has be changed and the charges will be Rs. 4, 000./- for new coil. When I informedl that that unit was purchased in April 08 and was under guarantee/warranty, the coil was repaired not changed/replaced, gas charged and returned in working.

    In end June, gas leakage problem again emerged, complained was lodged and the unit was again taken by Samsung Service Division and returned and installed on 2.7.08 after charging me Rs.1400/- approx + Engineering visit charge, again by repairing the coil.

    Only after 21 days i.e. on 23.7.08, again cooling problem has emerged and on 24.7.08 a complaint to this effect has been lodged, again may be your people will repair the coil and return after gas charging.

    Please let me know the reasons for not changing the coil in March, 2008 itself when I was informe that it has to be replaced against Rs. 4, 000/-. Since it was later noticed by your Service Deptt. that the uniit is under guarntee, it was only repaired.

    Please look into the matter and ensure that the system is set right in such a way that it does not give any problem. It is being taken by your Service staff 3rd time in just 4 months' period.

    Regards,
    V.K. NARULA, Adv
    132-B, Pocket-6, MIG Flats,
    Mayur Vihar Phase-III,
    DELHI 110096
    Mobile 9818682717

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