Sams Club / free food sampler server bad customer service
I have been a loyal customer since 2005 shopping at the store on 15835 North Dale Mabry Hwy in Tampa FL. Today was the worse experience I have ever experienced at this store or any store. My daughter went to one of the free food sampler stands that was manned by KAY (it was by the meat section). My daughter stood there as KAY continued to serve other people who came after my daughter had already been standing there for several minutes. I was standing 3 feet away so I finally approached her stand. She looked at me and said "you are awfully quiet". I told her my daughter had been standing there while she served other customers. KAY replied "I don't serve anyone under the age of 10". I told her she never asked my daughters age and that I was only 3 feet away. KAY then said that she never saw my daughter standing there. Another lie. I told KAY we have been here many times and other employees would ask if she had a parent. KAY began shouting with me telling me my daughter wasn't standing there while others passed her by. KAY then shoved the cracker with spinach spread & raspberry on it and told my daughter "here take this and you and your grandfather get out of here". I was appalled at her behavior. I told her I was informing a manager and she said "go ahead, I don't care".
At the checkout I asked the cashier, Carmen-very pleasant by the way, if I could speak to a manager. She called over a young male. I introduced myself and he said his name was "Michael". I explained my episode today. I told him I was very upset. He agreed KAYs behavior was unacceptable. He said that he would speak to KAYs manager. She is a deplorable person with a horrible personality. She should be disciplined and told to attend some kind of Customer Service Class. I am a medical provider at the VA Hospital. Had I done that to a patient I would be severely punished.
Her behavior was unacceptable and I find myself compelled to write this formal complaint so that her behavior is brought in front of the correct administrator.
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