Harold R. & Barbara J. Bence
PMB #154, 41 E 400 N
Logan, UT 84321
To Whom It May Concern: June 29, 2007
On December 1, 2005 we were vacationing in Puerto Vallarta and approached a vendor to purchase a couple of tours. The agent suggested he would discount our tour tickets if we would go listen to a sales promotion for Royal Holiday. Unfortunately, we accepted his offer and thus the beginning of a very disappointing adventure. Reference below is in regard to Contract 3-101419, Account #[protected].
Needless to say we were “taken in” by the offers of an annuity, reservations anywhere at any time, two for one airfares, etc. Also we fell for the offer of the purchase of the time share we presently had. We have a signed statement from the agent that we would receive money for our time share within 180 days, payable 30 days after proof of ownership and deed. In this signed statement is also included the following statement. “We also guarantee to accept into our rental program 4 weeks per year from Royal Holiday Club at 1,100usd per week net to owner starting July 2006.”
The entire price was quoted at $20,950.00. We paid $10,475.00 down, closing costs of $402.50, Administrative fees of $496.50 and 15% sales tax of $3,142.00 totaling $14,516.00. This left a balance of $10,475.00. We were then called later in the month of January and told we needed to pay a “one-time service fee” of $599.00. After several telephone calls requesting this money we asked that it be submitted in writing. This was received so we sent the money. We had searched our papers trying to verify that this money was going to be requested but to no avail. We operated in good faith and trusted that ARS (travel service for Royal Holiday) would also.
January 28, 2007 a developer’s cash-out offer was received. A check in the amount of $8,100.66 was sent to Travel Experience (ARS) as Payment in Full of the above mentioned contract.
We have made numerous telephone calls, have many emails, but to date have received absolutely nothing from anybody. The last telephone call we made they requested that the signed copy of the agreement alluded to above be faxed to them. We did that and have received no response. We have paid the annual fee once because of their threats to turn us over to the Concord Servicing Corporation, their collection agency. We wrote to cancel the contract but to no avail. If anyone has any suggestions of anything further that can be done please advise.
Harold R. & Barbara J. Bence,
Copies were sent to the following:
Royal Holiday Club www.Scambusters.org
Mexican Administration for Tourism
US State Department
Utah, Arizona, California and Florida Better Business Bureau
Attorney Generals of Utah, Arizona, California and Southeast Florida
American Association of Retired Persons (AARP)