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[Resolved] Rooms To Go / property damage to wrought iron gate

Aug 10, 2015
100% 1
Contact information:
Rooms to Go
4317 Oak Drive
Phone: 817-915-6475
Received a furniture delivery on July 25, 2015 at my home at 4317 Oak Drive, Alvarado, Texas 76009 when the delivery truck backed into my 6 ft automatic gate, damaging it and moving the gate post out of alignment. Contacted customer service and reported the damage and was told the following after several calls: 1. A DRF (Damaged Request Form) will be mailed to you. Have not received the form to date. 2. The form was mailed give it a few more days. 3. Called one of the Facilities Manager to contact you to resolve the complaint. 4. Did the Facilities manger call you? No, will call him again. 5. There is nothing customer service can do will email the facilities Manger again and he will call you. Only he can solve the complaint. Sorry, there is nothing we can do. To date have not heard from anyone in facilities or any other part of the company.

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Resolution statement

Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
Rooms To Go Customer Care's Response, Aug 19, 2015
Yikes! Sorry to hear about this. Care to send your order info to Tellus@Roomstogo.com?


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A  10th of Feb, 2016 by 
Agree Disagree 0 Votes
I ignored all the warnings and I am now paying for it. My bedroom furniture was delivered with a damaged back panel and the mirror for the dresser left on the floor...still waiting for RTG to resolve...

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Customer Service
11540 Highway 92 East
United States - 33584
+1 888 709 5380
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