Rooms To Go / employment
A retail floor Sales Professional, as I have become to define it these last four decades, is the person having an enduring and relentless will to accept and persevere the repeated agony of customer’s disdain and impersonal rejection only to be occasionally eclipsed by the ecstasy of a consummation of a sale or going home blank, periodically followed by a cancellation thereof, whilst cognizant that you must be masochistic enough to endure the same experience numerous times each workday. Yet, despite all of this, you best remain enthusiastic with a smile on your face and the fortitude to voluntarily relive this cycle numerous times throughout the day.
The aforementioned notwithstanding, the Retail Floor Sales Professional is accountable for corporate set sales goals, appeasing the customer in any sales related issue and assuming blame in most cases when they are unhappy with your product or end result- regardless of who is to blame. The Sales Professional must sell the added products or services demanded of them without concern of its efficacy or usefulness. Failure to meet those requirements will find you revisiting the “Company Trainer” who sells less and probably knows even less than you as well. Retail Sales Professionals, more often than not, are managed by individuals incapable of accomplishing the very same goals, rules and demands required of you, (i.e. do as I say, not as I do syndrome).
You must have a thorough understanding of all your products, its features, advantages and benefits, aware of its respective availability and able to convey all of this information to the consumer at a moment's notice. You must stay current and adhere to all company policies, floor rules and front office procedures, and while you digest all of this, you best remain keenly aware of your surroundings so as not to allow your customer or you become prey for the vultures that are salivating and perching close by waiting to devour that customer you felt so sure would remain loyal.
Finally, you best document most conversations, invoices or quotes otherwise customers will throw you under the bus without thinking twice, you always being the culprit and at fault despite them suffering from "Terminal Convenient Amnesia". Remember customers hear only what they want to hear. You NEVER win, they NEVER lose.
More Rooms To Go Complaints & Reviews
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- Rooms To Go Kids / Ivy League Bunk Set - appalling quality & customer service
- Rooms To Go - coffee table/sofa table
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- Rooms To Go - mattress sagging only 3 months after purchases
- Rooms To Go - bedroom furniture set
- Rooms To Go - purchase of a leather living room set.