Rite Aid — customer service
OK FRIENDS, I NEED YOUR HELP!!!
So I really have not wanted to post my beyond awful Rite Aid trip I had the last week of June but I now feel I need to and am in search of some advise. I am going to make a long story as short as possible though ( I hope )
It goes like this...
Customer (that's me) goes into local rite aid w/ coupons in hand DUH... Pick's out a few item's and heads to check out. Cashier although very, very nice said she had to double check that she was able to take more than 1 (not a problem as I knew it was allowed)
In enters the not so friendly manager who seemed very, very irriated and wanted to argue about my coupons. I was very nice and explained I had read R.A's coupon policy and felt as though I could use these after a min or two she said fine. The very nice cashier finished ringing up my order and suggested I should call corp. and get the coupon pol. in writing. Good idea I thought. She then asked the not so friendly manager to get me the #. Right then I knew I was going to have a problem. The manager tossed the papers she was holding down and walked into a back room. Now this is where I probly should have chose to walk away but I did not, instead I took out my cell and began recording the counter top as soon as she walked back out. I asked her to please write her name and explained to her that she made me feel very unwanted in her store. She completly ignores everyword.See the Top 10 Worst Complaints in California, MD Next is where I REALLY should have decided to walk out but again did not LOL... After she handed me the # I lifted up my cell to show her I was recording and said exactly this "I am so glad I am recording this right now so I can show corporte how rude you treat your customer's using coupons." Then the manager decides to reach across a counter and HIT ME! Yes, she hit me. Now this point I will admit I was now a ###. When she hit me my phone fell, cracking the screen as well as leaving scratches on the back. I was also bleeding on my left hand ( i will admit it was a scratch from her finger nail I think, not a life threating injury!) I picked my phone up and then said "Now you really ###ed yourself, I'm calling the cops. I can't believe you just hit me" She then denied hitting me and I said "ok, it's on video" Well, from there the cops come she gets charged w/ battery they take my video for evidence as well as R.A's video. Here's where my problem is, RITE AID is being complete jerks about all of this. #1 the cop calls me 3 days later to let me know they turned the case over to the d.a. and wanted to let me know that rite aid chose to suspen this manager for 3 days. (he did say he wasn't sure he could really be saying this but felt I should know) I can not believe a manager can do this and not be fired on the spot!
#2 All I want is for R.A. to fix the crack in the screen on my phone and they will not return my calls! I have left 3 or 4 msg's with no luck!
WHAT DO I DO?????
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