The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Rite Aid / customer service

1 California, MD, United States Review updated:

OK FRIENDS, I NEED YOUR HELP!!!
So I really have not wanted to post my beyond awful Rite Aid trip I had the last week of June but I now feel I need to and am in search of some advise. I am going to make a long story as short as possible though ( I hope )

It goes like this...
Customer (that's me) goes into local rite aid w/ coupons in hand DUH... Pick's out a few item's and heads to check out. Cashier although very, very nice said she had to double check that she was able to take more than 1 (not a problem as I knew it was allowed)
In enters the not so friendly manager who seemed very, very irriated and wanted to argue about my coupons. I was very nice and explained I had read R.A's coupon policy and felt as though I could use these after a min or two she said fine. The very nice cashier finished ringing up my order and suggested I should call corp. and get the coupon pol. in writing. Good idea I thought. She then asked the not so friendly manager to get me the #. Right then I knew I was going to have a problem. The manager tossed the papers she was holding down and walked into a back room. Now this is where I probly should have chose to walk away but I did not, instead I took out my cell and began recording the counter top as soon as she walked back out. I asked her to please write her name and explained to her that she made me feel very unwanted in her store. She completly ignores everyword. Next is where I REALLY should have decided to walk out but again did not LOL... After she handed me the # I lifted up my cell to show her I was recording and said exactly this "I am so glad I am recording this right now so I can show corporte how rude you treat your customer's using coupons." Then the manager decides to reach across a counter and HIT ME! Yes, she hit me. Now this point I will admit I was now a ###. When she hit me my phone fell, cracking the screen as well as leaving scratches on the back. I was also bleeding on my left hand ( i will admit it was a scratch from her finger nail I think, not a life threating injury!) I picked my phone up and then said "Now you really ###ed yourself, I'm calling the cops. I can't believe you just hit me" She then denied hitting me and I said "ok, it's on video" Well, from there the cops come she gets charged w/ battery they take my video for evidence as well as R.A's video. Here's where my problem is, RITE AID is being complete jerks about all of this. #1 the cop calls me 3 days later to let me know they turned the case over to the d.a. and wanted to let me know that rite aid chose to suspen this manager for 3 days. (he did say he wasn't sure he could really be saying this but felt I should know) I can not believe a manager can do this and not be fired on the spot!
#2 All I want is for R.A. to fix the crack in the screen on my phone and they will not return my calls! I have left 3 or 4 msg's with no luck!

WHAT DO I DO?????

BOZZERS424242@YAHOO.COM

Sort by: UpDate | Rating

Comments

  • Ve
      14th of Jul, 2009
    0 Votes

    Y0u could have made the report even shorter.

    1. You tried to use a coupon and the manager didn't think I could use it on multiple items, but later agreed.
    2. You wanted the corporate number even though the manager let you use multiple coupons.
    3. You started recording the manager without their knowledge
    4. You got "###"(YOUR WORDS)
    5. The manager hit you

    First the manager should not have hit you. But they are not the only one at fault in this, in fact I think both of you needed a "Time Out". The sad part is that even though both of you are probably at fault, Rite Aid will probably try and settle this. So if they do don't think they are doing this because you were right.

    As for 2 party concent. You may be saved on the fact that the store is a "public" place, where there is not an expectation of privacy. Unlike a phone conversation between two people in the privacy of their own home(s).

  • Si
      14th of Jul, 2009
    0 Votes

    Sachin, couldnt you at least change some of the wordings, you could change thankyou to f...you, kind regards to, kindlessly joemama

    see thats a start, and new email like sacaduty.u@masturbateyobileDotinka

  • Bo
      16th of Jul, 2009
    0 Votes

    Real $imple. $ue $ue $ue. If you did something illegal by recording without knowledge then fine but theres no right for someone to hit you or try to break your phone. First off Riteaid is recording your every move in the store so why cant you. Second i bet this manager was black or a stuck up white ### because trust me it cant be anything else. Managers know not to mess with me because i take the law into my own hands. mess with my coupons and ill find out where you live. So simple becasue u knwo where they work. Anyhow i would sue and i would have went to the er for a aids test because who knows what that lady has. Turn that coupon into a moneymaker lol. Good luck and make sure you look for a lawyer who loves to sue big companies.

  • At
      28th of Oct, 2009
    0 Votes

    i went into riteaid and i got 2 snacks for my daughter and 2 nutritional drinks.
    I got one twizer went to the cashier and i gave him everything else except twizer
    because I forgot because it was in my stroller and as I was leaving the store a guy
    stopped me and stated "you stole the twizer." I was looking at the camera i said no
    i didn't steal it, i forgot that I had it and I am going to pay and he said no you steal
    it because u went outside the store without paying it and i said if i forgot to pay that
    doesn't mean i steal and he kept on saying "No, no you have to come with me in the room
    and I asked for what? he said, "No just dont ask questions u have to come with me and i had
    to go somwhere I was getting late and also my daughter whose 5 months was crying
    because she was hungry and i went with him because i wanted to go home and he told me
    to give him my id cards i asked again for what he was kept on screaming at me GIVE ME
    YOUR ID CARDS DONT GIVE ME HARD TIME and i said u are giving me hard time i just
    forgot to pay and u are doing all of this and he said JUST FILL OUT THE PAPERS AND
    GIVE ME YOUR ID CARDS AND SIGN THEM AND TAKE PICTURE SO U CANT GO TO No
    RITEAID AND THEN U CAN GO and i said i have to go i am not doing all this cause i was
    not stealing it and he said u can't go if u dont sign the forms and he was screaming at
    me very loudly and my daughter was also crying and i was like oh god even if i was not
    stealing it i have to do all this so i can go home and my daughter was hungry i didnt want to
    stay there and let her cry for that thing and thats why i signed the papers because i wanted to go
    home and give my baby the milk and that guy kept on screaming "sign the
    papers if you want to go home" and after that i gave him my id cards and he said thats not
    my real address and i said this is my address he said your id card has bayonne address and
    you live in jersey city i said what u mean i cant come to jersey city store if i live in bayonne
    thats stupid and he kept on insisting to me no this is not your address give me your real address oh my
    godness and then i showed him my bayonne resident id with my picture on it that i made
    from the library and he still didn't believe me and gave me real hard time and i got very upset.
    i didnt know what to do at that point that was crazy and thank god i had my verizon
    bill with me at that time and I gave him that and then he was like ok and i said oh my god
    this is not fair to me what you did and he say JUST SIGN THE PAPER AND PUT YOUR DATE
    OF BIRTH AND I DONT WANT TO HEAR ANYTHING ELSE AND HE WAS KEpt ON SCREAMING
    AND NOT LIStening to anything i was saying. I HAD TO GO AND AFTER I SIGN THEM I TOLD HIM THAT
    I AM NOT GUILTY BUT I FILLED THE PAPER beCAUSE I HAVE TO GO AND MY DAUGHTER IS
    HUNGRY AND HE SAY OH I HAVE ALL THE PAPERWORK NOW THAT YOU SIGNED AND IF YOU
    WANT TO GO TO COURT OR HIRE THE LAWYER YOU CAN I SAY WHAT U MEAN HE SAY YOU
    WILL GET THE LETTER IN THE MAIL OF FINE OF 150 DOLLERS I WAS LIKE WHAT?YOU DIDNT
    Tell ME ABOUT ANY FINES BEFORE I JUST FILLED THE PAPERS CAUSE I HAD TO LEAVE
    My DAUGHTER IS HUNGRY HE SAid I GAVE YOU a PAPER I DONT CARE IF YOU READ IT OR NOT
    YOU SIGNed IT AND HE GAVE ME SOME PAPER HE SAid NOW YOU CAN LEAVE AND I SAid THIS IS
    JUST NOT FAIR TO ME WHAT HE DID I AM GOING TO CONTACT THE CORPORATE AND TELL
    THEM EVERYTHING BECAUSE THIS IS NOT FAIR TO ME OR ANY CUSTOMER THATS WHY I AM
    SO MAD AND I WILL FURTHUR TAKE THE ACTION IS REQUIRED BECAUSE IF I DONT DO THAT
    HES GONE DO THAT TO ANYONE ELSE NEXTITME HE DID TO ME AND ITS NOT FAIR AND IT IS
    MY RIGHT TO CONTACT THE CORPARATE AND TELL WHAT HE DID TO ME AND THAT THING
    NEVER HAPPEDNED IN MY LIFE BEFORE BECAUSE I AM NOT A STEALER.I JUST WENT IN THE RIGHT
    AID CAUSE MY DAUGHTER SAY SHE WANTS CHIPS AND ALL OF THIS HAPPENED TO ME
    THIS IS NOT FAIR.THAT RITE AID IS LOCATED IN JERSEY CITY AT KENNEDY BLVD STORE # 2859-61
    I WILL FURTHER TAKE THE ACTION WITH BBB ABOUT THIS MATTER.THIS IS CRAZY!

  • Fr
      5th of Dec, 2009
    0 Votes

    This store lacks any ounce of professional service and actually have been very rude and contrite on more than one occassion. The pharmacist has been condescending and non approachable. In addition, I've ordered my medications via phone 24 hours in advance only to find that they aren't ready the following day.The pharmacist acted annoyed that I was attempting to make a purchase. Perhaps this is why this store is rarely busy, I know they won't have to worry about my business any longer. I refuse to be treated in this shameful manner when I'm spending thousands of dollars there every year, not to mention what my insurance is paying.

  • Mi
      25th of Oct, 2010
    0 Votes

    I complained about Allison doing a pick up on my drawer without me being present and not allowing me to count the money and also about the store manager pulling my hair and trying to cut off my ponytail twice. Denny from corporate said that he would come back to speak with me again, the next thing I know I'm short on the register and my drawer is being tampered with before my shift, what gives?
    Stormie, Pittsburgh store #268

  • Mi
      2nd of Nov, 2010
    0 Votes

    11-02-10
    Before my shift yesterday Ken the store manager took my drawer and walked past me mumbling 'I have to get quarters' he brang it back from the office and pretended to be engaged in an important conversation with Robin so I waited for him to leave from behind the counter. After a while I clocked in, when he left for the day I heard him say to Robin "Don't forget what we talked about' she replied 'Don't worry about her have a great day'. I had a pretty good line and got on the intercalm and said 'Customer assistance needed up front please' Robin came up very rudely and said 'If you can't call me Robin I'm not coming up to help you' I said 'When I call a specific person to help me you either don't come up or you send somone else in your place, so Terry told me to say customer assistance up front please' instead of waiting on customers she said "Well I'm just telling you' when she was going to the back of the store she said 'No one likes you it's only a matter of time before Ken gets rid of you, no one likes you its only a matter of time' I replied 'If you have any else to say to me tell my boss and she will get back to me' (Terry was the manager on duty at the time) Robin said 'No one likes you it's only a matter of time before your gone' I said 'Like I said if you have any thing to say to me talk to my boss' she left and Terry Seals came up and said call her Robin when you need help and I said 'But you told me' Terry cut me short "I know just call for Robin'. I needed ones and opened a bundle and found a twenty dollar bill mixed in with it and ofcourse Ken was gone and I could not confront him about why he took my drawer in the first place, I looked at my slip and realized that he had made a drawer for me which is unusual because everything is done before the store even opens so he should have communicated with me to count my drawer before he left instead of making me think he was getting a roll of quarters. Well at the end of my shift Terry counted my drawer and it was twenty dollars over and I think that it is not fair at all because I'm stuck and Ken is free and clear because he did not tell me what he was actually doing with the drawer in the first place. I should not be kicked out of Rite Aid because I don't want Ken to touch me or pull my hair, it's silly. I still have not heard anything from coporate about my previous complaint, if the other females want to horse play with Ken that is their problem I wasn't raise like that.

    Stormie, store #268 Pittsburgh, PA

  • Re
      30th of Nov, 2015
    0 Votes

    I can add no more details than these other people just let it be known I have over 300 dollars a month I spend in meds every month my current pharmacy has been serving me for 3 years because cvs dropped the ball well right aid will never get my ball or the chance to again I have met many people that thought they were right but the person at semmes al rite aid has to be the smartest person in the world just ask her .

Post your comment