Banana Republic’s earns a 1.8-star rating from 0 reviews and 89 complaints, showing that the majority of fashion shoppers are dissatisfied with their apparel and shopping experience.
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horrible customer service
I just got off the phone with BR cutomer service who refused to help me at all. I was polite and told them I was trying to use a gift card, gave them the gift card # but the card was scratched and I could not read the reference # they wanted. They said they could not help me that I had to go to a store. I stated that I am handicapped and could not get to a store that I had to do all shoppping online & could they please help me - look up the gift card # for the amount - something! NO, NO NO -I tried to get a supervisor and they refused to let me speak to one. Then I asked for a name and number for a supervisor and they said they cannot give out that number. Is there a big secret about who works for this *** company! Lastly, I tried to cancel my order that I had just placed & was told they will put in a request but they can't guarantee it will be cancelled. I guess they are just rolling in money in this weak economy. No one even asked if there was anything they could do to keep my business. They could care less that they just lost a client that used to spend thousands of dollars with them. Glad to see business is so good for them!
The complaint has been investigated and resolved to the customer’s satisfaction.
changed return policy without telling anyone!
I wanted to see if anyone else got screwed over by Old Navy, Gap, or Banana Republic when they changed their return policy and didn't tell anyone. They should have posted it on their website where people would actually see it, or print it on the receipt, or email everyone in their customer base. Customer Service told me to write it to the head of Gap Inc. Here's his info:
Toby Lenk
President, Gap Inc. Direct
Gap Inc. Headquarters
2 Folsom St.
San Francisco, CA 94105
I also plan to file something with the Better Business Bureau. Here's the link for the San Francisco chapter that would handle the complaint: http://www.oakland.bbb.org/
I invite everyone who has experienced a similar issue to write to Toby Lenk, call customer service, and write to the Better Business Bureau. If enough people complain, they'll do something about it. I also noticed there is a blog here, with people who had similar experiences:
http://www.loobalee.com/blog/gap-inc-quietly-changes-return-policy-no-more-free-returns/
The complaint has been investigated and resolved to the customer’s satisfaction.
I don't usually write reviews about websites, but I had to do this for bananarepublic.com. I shop online A LOT, I don't have much time to go to stores, so I know how online shopping should work. While I like physical BR stores, I will never ever use their website again. For once, I ordered 3 things online because I had an email coupon from them I could only use online, and after almost a month of waiting for my delayed order, I get an email from them that they are sorry, they don't have any of the items I ordered. Are you kidding me? What about inventory control? and a lousy 10% apology coupon to use only on their lousy website will definitely not lure me back in. Very disappointed, good thing that while waiting on my order, I stopped by the store and picked up 2 of the things, so not all was lost.
It seems that I’m at the right website to voice my credit concern with Banana Republic’s online payment. I have had nothing but problems paying my bill online, and their customer service line is full of outsourced people who I can’t even understand. My good impression about Banana Republic and their brand totally collapsed! While I quite know that customers should separate the service and experience of Banana Republic outlets with those of the Banana’s credit company, I am really not satisfied with the way the company manage their brand, their services in the whole package under Banana Republic’s Brand Name. Good bye ”Banana” Services!
There was an obvious double charge on my GE Moneybank issued Banana Republic Card. I immediately called to dispute the charge. Over 3 months later, despite multiple phone calls and mailing certified letters explaining the situation as well as copies of my receipt, they have still not refunded the charge.
I was in Banana Republic in Willow Grove, PA, found a pair of shorts I wanted to try on, nobody in the dressing room, nobody at the cash register, could not find anybody anywhere to help me, and I was ready to spend money. The entire store was 30% off with the sale ending in two days, when I called Banana Republic customer service to complain I asked if the sale could be extended till I had time to get to another Banana Republic, since I tried to spend money, I was told NO, NO extensions, they did offer me a $15 gift card which would have been less then the 30% savings. No way am I going to pay full price when there was nobody to take my money during the sale, they lost a good customer.
I just got off the phone with India, and after 35 minutes of yelling at a Patrica Clark(supposed manager) My infomation was given to a company that I deal with, and they called me to let me know that this number called and told them I was in debut. I called and told this manager and she did not understand anything but still continued to say my account was past due. I asked her if she new about the FDCPA and she said yes. Nothing was done about them calling and givinbg my information out. I will go ahead and get my lawyer.
The complaint address is
PO Box 36960
Canton OH 44735
The changed return policy was clearly advertised in stores, on the receipts, and online. This policy was changed to combat return fraud. The company lost millions of dollars each year with the old policy. The change was better for business. Current store return policy is 60 days for BR and Gap and 90 days for Old Navy which is more than enough time. The online policy is 45 days for all brands.
If it takes you more than 90 days, or 3 months, to return something, maybe you should just keep the product. Also, I believe 30 days is more than enough time to make exchanges and returns on retail. If it's really that inconvenient then maybe you shouldn't shope there at all.
All GAP Stores posted notice at their registers and on the bottom of their receipts months before the return policy changed alerting customers of the change that would happen in the following months. The return policy is still printed on the bottom of the receipt so you are aware of the policies.
Furious...I bought some shorts for my daughters birthday and they didn't fit so I went to return them 40 days after purchase and am shocked that I cannot return them for what I paid even with the receipt. I was not aware of the 30 day policy and at least thought it was 60 to 90 days like the Gap outlets. Anyway, I was told that if I had a gift receipt for my daughters clothes then I could get a full refund within 60 days..how absurd...I would need a gift receipt for my 10 year old daughters clothes to get a full refund but am not entitled to a full refund with the regular receipt because it is over 30 days ...I will never shop at the Gap again and not worth it since it is over 45 minutes away and the outlets are only 20 miles with a 90 day return policy...
I won't shop at BR, Old Navy, .. anymore. Of course they have a right to change their return policy, but when people have become accustomed to the return policy being one way they are not going to be reading about it on the receipt unless they know there was a change. You don't expect a store's return policy to change. I have shopped at BR, Gap and Old Navy many times over the past year and never was aware of the change in the policy until just a few weeks ago when i tried to return some sweaters my husband got me as gifts 40 days after he had purchased them. There needs to be a better way for them to make customers aware of such a strict return policy change. A sign at all of the registers that can't be missed might help. Signs should be left up for more than 6 months as there seems to be a lot of customers who are still just becoming aware of the changed policy. Sure, they have the right to do it the way they did, but they will be and have alienated a lot of loyal customers who feel like they've been taken advantage of.
horrible /racist store management
This indian store manager clearly had a problem with me because I am white. She was rude to me from the very beginning, and yelled at me when I spoke to her, and THREW my bags at me when I was leaving. I will never shop at Banana Republic again thanks to her. She should be fired.
The complaint has been investigated and resolved to the customer’s satisfaction.
This is what minorities have to go through on a daily basis from white people. I guess you finally know what it feels like to be treated badly because of your skin color...but not that it makes a difference or anything. You'll most likely still walk around thinking that you're superior and believe that everyone should treat you with respect and like a princess because you're white.
Get a grip. If she really acted like that, you could have had her fired. You were probably a rude little [censor] and decided to make an issue of it because she wasn't white as well. If you were both the same color, what would your excuse have been then? She was mad at you because she was ugly and you were pretty? She was fat and you're skinny? Ride your wahhmbulance somewhere else.
OMG. You should do something about this.
lux card
I tried ordering items online using my Banana Republic Lux card. At check out I kept getting an error message saying that my card information was incorrect. After checking and rechecking the card number I called customer service. The customer service person asked what the total was on the cart. It was about 118.00. She said "Well, that's the problem. You are over your limit." I said that's impossible. I have a $1, 200 limit with no outstanding balance. In fact, I over paid on the last bill and had a $15.00 credit. She informed me that they were running credit checks on all of their card holders and readjusting their credit limits. Now, I have had this card for over 10 years. I have not only always paid on time, but I have always paid well over the minimum amount due or paid the entire balance off and I have never come anywhere near meeting the available credit limit. "So", I said, "my history as a good paying customer doesn't have any benefit?". She said "no". What a way to keep a customer. I immediately closed the account.
The complaint has been investigated and resolved to the customer’s satisfaction.
They just raised my rate to 23%, ridiculous. I have a credit score of 760, I always pay my bill in full, never keep a balance, but this is deeply offensive to me. It's especially nice that they do this during the Christmas season, so you are sure to have to pay the incresed rates for your holiday shopping. I called GE Money bank, the people who issue their cards, talked to some human in India (actually he was very nice, but wouldn't do anything). He said they are raising everyone's rates and agreed that it was wrong. Never get a credit card that is issued by GE Money bank. They are ### sucking leaches. I will never use any of their cards again. I think they are behind a bunch of credit cards including PayPal credit card (didn't know that until I did a search, guess I won't be using that card again), WalMart, Loews. Seriously use only cash, debit card or if you have a credit union, get one of their cards. We can't continue to give money to these companies as they want to bleed us dry.
I won't shop at Banana Republic again. They have a choice about what company issues their credit cards, it's their image.
The same thing happened to me in November! They lowered my limit and I have always paid on time (far in advance and well over the balance due!). After it happened I decided to pay it off and never shop there again! Well I just looked at my card statement online and they have lowered my limit from the original 1500 before November to 1100 and now it is at $160! I had a balance of 159 so they made it look like I maxed it out. Way to treat your customers. I will never ever shop with them again and I will tell everyone this story! They should be ashamed.
customer service
Terrible customer service. I used to be a loyal Banana customer and shopped there frequently. Had a LUXE card which means free shipping. Their online site is a royal pain--very difficult to put an order through. Every year for your birthday, they nicely send you card for $25 or more recently $15 off; however, these cards never work. When you complain, they refer you to the company that makes the cards. Also, trying to pay your BR card online is enough to drive you crazy. After being a loyal customer since the 1990s, I've had enough of their site never working, their coupons acting funny, and their absolute rude customer service. I've cut up my BR card and now shop at J Crew.
good for you. that is .their biggest fear, that J. Crew take it over since it is their biggest competition right now…
credit card fraud
Three months ago I received a call from a collection agency stating that I defaulted on a credit card with Banana Republic for $257.00. They claimed that I took out this credit card several years back. As I had never received any kind of bill I was shocked and asked why no bill was ever sent. I was not sure if had taken out a credit card with this store or not as I don't usually use credit cards and if I had, I would never spend so much. I spent time calling the head office of Banana Republic and was totally verbally abused by these people. In the end I learned that they did not have the correct address for me which explained why I never got a bill. I asked for a written statement which I never got.
Today I was contacted again by another collection agency telling me that my debt had been sold to their agency and they now wanted $137.00, I again called Banana Republic. Still I have seen nothing verifying that I ever took out a credit card. Today the woman I spoke with said that they had the wrong information and that I actually owed $37.40 but because they took down the wrong information, they sent the bill off to the collection agency. She actually said, "We are so sorry. We did make a mistake here but there is little we can do about it now. If you pay the collectors and they send us a letter stating you paid them, we will reinstate you." Is this woman daft? She admits that there mistake is costing me and she will kindly reinstate me for paying off their mistake. Never did they offer to pay for their mistake and why she thinks I want to be "reinstated". Well I will never go into that store again. And I still have seen nothing to prove I ever took out a credit card with them in the first place. They were so apologetic and full of "there is nothing we can do. We make a mistake and we are so sorry". What a sick and sad establishment.
Same situation as some of the people before me. Banana republic scams and con people with this "member" card. They never even told me it was a credit card and I kept thinking it was JUST A REWARDS card. They quietly charge your new purchase to this "rewards" card and if I hadn't check my mail (luckily it didn't get lost), where I found this shiny new visa card, I would have had to pay the ridiculous 25% interest. Someone needs to put a stop to this fraudulent business before more people get scammed.
I closed my Banana Republic Card with a ZERO BALANCE. Please ensure it is closed and that I stop receiving fraudulent bills for charges I didnt authorize. I received a bill for $199 even though Banana Republic acknowledged that I closed my ACCOUNT WITH A ZERO BALANCE. I shouldn't be liable for fraud. I have recorded calls proving that Banana Republic scammed me.
Once again, READ THE FINE PRINT BOOKLET! Don't be a idiot and just assume its going to be ok, the stores have absolutely no control over what type of card you are approved for.
wow ! similar thing happened to me. i made a purchase in the store and signed up for what i thought was a BananaRepublic store points card.. I have the same concerns as Sanaz.. i do not want to open any credit accounts for fear of a credit rating change. Anyway, during the store transaction the clerk mentioned that my Visa card will be in the mail. Well, I said I did not realize i applied for a visa, meant only to be a store points card. She said I could just cancel it after I receive it... Unfortunately any activity on credit reporting is not good.. I also did not realize that the purchase was charged to that new card. My fault completely because I pile up my paperwork for weeks . In this case it was the xmas season and I had out-of-town guests for a month. When the card and statements arrived in the mail they were added to my to-do pile. When I received a call from a collections agency it turns out my $37.purchase had accumulated $90. in late fees. My first call to the BRvisa # was transferred to the collections phone #. I called BRvisa again and asked to speak to a credit service manager.. Wow ! I am still surprised that she removed my late fees ! and amended the negative report sent to the credit agency. It still does not change the fact that a new query and account has been added to my credit report.. But at least the bad mark was removed and the fees removed. I never expected this.. Wow, I am still reeling, unbelievable customer service ! must be my lucky day, think i will go buy a lottery ticket :)
Banana Republic did something similar to me... I applied for a Banana Republic card while at the store. When they were running my credit they informed that I qualify for a Banana Republic Visa card. I turned down the offer and stated that I simply wanted a card that can only be used in Banana Republic and its associated stores. I did not want to open up a line of credit with a major credit card company ie. Visa. A few weeks later I receive a Banana Republic Visa card with over $5000 credit on it. My credit was affected because it increased my open line of unused credit (since I pay most things cash). When I called and told them that I had only consented to a Banana Republic card and not the Visa card, they told me exactly what they told you, that they make mistakes. But this mistake has affected my credit. That's not a mistake you can just make. You can't just go and open a line of credit for someone for over $5000 nonetheless and then say "oops". On top of that they tried to tell me that they can now open up a Banana Republic card and get "rid of" the Visa card, which in reality means they're going to cancel one card (this affects your credit) and open up another one (this also affects your credit). Totally missing the point. I am so frustrated with this company. I have contacted a couple of lawyers for the fraud that I believe Banana Republic committed. This company needs a class action suit to teach them to stop messing around with people like this.
false application
I recieve a credit request statement regarding getting a Banana Republic card. I don't shop there. It is not in my age group to shop there and there is some fraud going on and I will take more measures to find why this has been done in my name. Someone has taken this out in my name and I am not pleased. Please fix it.
It has GE Money Bank
P.O. Box 981404
El Paso, Tx [protected]
It came to my home address
Selling bad merchandize and bad service
On 26 April I bought a white shirt from Republic Banana store in South Coast Plaza . At the first place I could tell that the shirt seemed to be washed but I were not sure, then I asked the staff and the answer is " the colour is original off white and the shirt is not washed yet" . When I went home and tried it on . The shirt is loose so I decided to return it . This is time the story begins
First the cashier told me that the sale code on the tag is not match with the code on the receive ? When we checked the merchandize code on the receive is matched with the code on the receive, then he said the merchandize purchased is not in the record of the banana credit card ( that I used to pay for this shirt ) but In the receive show that I used this credit card to pay for it . So the cashier call the manager of the store . When the manager come she told us that the shirt is washed so she could not take it back . We told her that the shirt I bought few days ago is not wore or washed and the tag is still on so why she could not took it back, she insisted on not to due to the condition of the shirt . So I asked her " Why did you sell the bad shirt to customer and you did not take it back " She said that she did not know why this shirt in the store so I was unlucky one to buy this shirt so I have to suffer the loss . That is rediculous because the store sold the bad merchandize and the customer has no right to return because that is not their fault that they cannot control all the merchandize in the store . Next day I tried to call the customer service, her name is Tracy and she said the same . I told her why did the company sell the bad things to clients and just washed it out of their hand and the loss is belonging to customer . She told me that she is sorry but she could not do anything . I could not believe what I heard . That is really bad service I ever had . The cost of the shirt is only 21.99 usd, that is not big deal but I wonder how many bad merchandizes in the Republic Bananas store that is going to sell to the unlucky customers in the future like us because they cannot control or they have no knowledge about them ? The irresponsible service is horrible for the big company like them . They should be ashame about this .
That is true about the story. They are so horrible.
terrible company!
This all started with a sales person offering a 10% savings on my purchase. My questions about the card having any membership fees and cancellation fees were met with an emphatic 'no' and I was assured it was easy. I was going to be living abroad in a few weeks and wanted to save some money on tax on the purchase, pay the full amount and then cancel the...
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Banana Republic emailscustserv@bananarepublic.com100%Confidence score: 100%Support
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Banana Republic address6007 Green Pointe Drive, Groveport, Ohio, 43125, United States
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all Banana Republic contacts
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It's not unreasonable for the company to want to verify the gift card. If Banana Republic flushes money away paying out on every claim that "the reference number is scratched off" they will have to raise their prices for the rest of us. I don't believe you have no friends or family that would help you by going to the store. Also, if you are so severely handicapped that you cannot leave the house - why do you need to buy "thousands of dollars" worth of merchandise? Can't you make do with muumuus and house slippers? You can warsh yourself with a rag on a stick
Maybe you should take better care of your gift cards!
I'm having a problem with the banana republic online store. The opage is blank. I can get gap and the others. Please help it's been like this for 2 weeks. jenmilesben@verizon.net
call back and speack to a customer service manager, you will win in the end
Call back and ask to speak to a supervisor !