Banana Republic Customer Service


Gap Inc.

6007 Green Pointe Drive
United States - 43125

Customer Support Phone Numbers

1888 277 8953(United States) 2 1
+1 888 906 1345(USA & International) 2 0
+1 866 450 2330(BR Card) 0 0
+1 866 450 2335(BR Luxe Card) 0 0
+1 844 273 7746(Banana Republic Factory) 0 0
Mon7:00 AM - 1:00 AM
Tue7:00 AM - 1:00 AM
Wed7:00 AM - 1:00 AM
Thu7:00 AM - 1:00 AM
Fri7:00 AM - 1:00 AM
Sat7:00 AM - 1:00 AM
Sun7:00 AM - 1:00 AM

Banana Republic Complaints & Reviews

Banana Republic / credit card fraud by the cashier

Sep 22, 2018

I bought a few items at banana republic factory Forest Hills, NY. I used my bank's credit card to pay for these items. After I paid a friend of a cashier chased after me to sell her domains at, which I had no business with. So I refused to do so. She sounded like it wa...

Banana Republic / shoes

Jul 29, 2018

I went almost two days ago to buy a shoes and found one that i like but i couldnt buy it as the lady at the store told me they cannot find the box which have the bar code on it!!! She tried to help saying that she will get the bar code on another box in another branch or she will contact...

Banana Republic / manager

Jul 21, 2018

Shopping at Banana Republic Factory Store in the Block 37 Shops at State. The manager was standing in the middle of the store. She did not help any customers, she was just standing there. I realised that she was in her mic speaking to another employee, who was returning from break. The...

Banana Republic / ridiculous billing problem

May 01, 2018

I ordered a dress online in mid March. It came quickly enough. I didn't care for it so I contacted BR to get a return label printed and put the item in the UPS drop box on March 27th. I called BR on 4/4/18 to confirm receipt of item, and was told the dress had been received by them on...

Banana Republic / customer service

Apr 02, 2018

The store associate at the front didn't greet me when I walked in. She quickly called another associate from the back and started whispering to her. After picking out some tops I went up front to pay for my items. Didn't know where the cashier was at all. I didn't wait too long before the...

Banana Republic / services

Feb 21, 2018

I was shopped at banana republic pasadena store, the sale manager christy was so rude . She was not able to return item from customer whom was dissatisfied the item because the item was defected. Christy was not patient. Her services and attitude were not sound like a manager. Im a big fan...

Banana Republic / manager at the north brunswick store in nj

Dec 16, 2017

I made an online purchase at banana republic (I shop here all the time) and received a different item than I ordered. I was upset that I had to drag my kid in the cold weather to the North Brunswick store (not the usual store I visit), but the only one 25 mins away that had the top that I...

Banana Republic / frustrating

Oct 24, 2017

I think it's the right time to say goodbye to this brand. Unfortunately, they became worse and I don't want to deal with them anymore. I don't know what exactly was a reason for them, Maybe they are in the middle of their own crisis, or maybe they changed the management, but the brand that...

Banana Republic / employee discrimination

Oct 06, 2017

Hi, it has been brought to my attention that a very intelligent & well mannered former student of mine has been discriminated against at her place of work by her store manager & district manager solely because of her hair style. Her name is Destiny Tompkins & she works at the Banana...

Banana Republic / very disappointed

Sep 19, 2017

It used to be a great place for shopping. Most of my clothes were bought from BR and I had nothing to complain about. Something went wrong with their online shopping because they often delay orders and simply say that the ordered items are out of stock and they can do nothing about it...

Banana Republic / online shopping

Sep 07, 2017

Huge online consumer, I purchase item from Banana Republic and a week later they still haven't shipped. No where online states that the items were out of stock. I sent 3 email, and to date still no response. Do not shop Banana Republic, they have the worst customer service I've ever seen...

Banana Republic / lost item. refuse a refund

Mar 04, 2017

I placed an order to purchase a few items from banana republic. According to the website the item should arrive within 5-7 business days. But items actually arrive early and no one is at the property to receive the item. Eventually item was lost. Called banana republic. They agree to...

Banana Republic / terrible shop!

Sep 28, 2016

Cashier refused to take my money! I went to one of the Banana Republic shops and wanted to buy something. But when I was just about to pay cashier asked for my ID! I asked what for did she need it and she said that she cannot take my money until I provide my ID. Total nonsense! I just...

Banana Republic / kicked out of the store

Jun 20, 2016

Recently went to the Banana Republic store and was shocked how rude and nasty employees they have there! When I came to the store they asked me to show my bag and my identity card for who knows why. I just came in and they already ruined my day. I showed the bag but I did not have my...

Banana Republic / store manager

Feb 08, 2016

I recently made a purchase at the store at old bridge new Jersey. I always believed banana republic to be a professional store with courteous customer service. The manager was downright rude and went out of her way to make a simple act of buying an item as unpleasant as possible. She wa...

Banana Republic / customer service horrible store # 06356 san marcos tx banana republic

Oct 22, 2015

Store # 06356, in San Marcos Texas, cashier 1329614 Number the store was in disarray, asked for help and the girl was dressed funky, trashy which is surprising for banana sales reps. Then when I asked for a size she said to look around me that probably it would not be here. I got a credit...

Banana Republic / online order refund

Aug 19, 2015

A few days ago I placed an online order with Banana Republic with a rush delivery and all seemed fine. The next day nothing arrived and upon checking my account I noticed the order was marked as Cancelled. So like anyone else would I resubmitted the order with assurances it would arrive...

Banana Republic / Gemb / illegal practices

Mar 08, 2012

Banana Republic/GEMB has reported a debt collection that appears on my credit report that I would like removed. I previously wrote a letter disputing the fact that my balance was overdue on 9/26/11. I filed a complaint against Banana Republic/GEMB’s practices with the FTC at the time...

Banana Republic / credit card and in store purchase

Feb 02, 2012

During my in store purchase at Banana Republic, the cashier persuaded me to get a Banana Card. He convinced me it's a one time deal. Shortly after, I spotted a rather noticeable hole in the cashmere sweater. So, I went to a BR store at another location. Instead of returning it on the...

Banana Republic / no compassion

Dec 15, 2011

I purchased a good amount of clothes form Banana Republic right before the big storm. For those of you who aren’t aware there was this very large Hurrican on the East Coast about a month ago where no one was suppose to leave their house for any reason and there was substantial...

Banana Republic / rip off

Oct 28, 2011

Banana Republic Rips-off their best Luxe card customers by sending fraudulent notices of one day sales. They offered 40% OFF on June 19, 2010 on full priced items on line to their charge customers. They have trained their on line customers to believe that Old Navy, Gap, B/R, Piperlime and Athleta...

Banana Republic / credit card fraud department

Sep 29, 2011

Someone got my information and used my credit card. I got a call from Banana republic about it and that they wanted me to call them back. I did. My call was clearly transferred to somewhere outside of the United States. They guy was so rude and was talking to me as if he was ready to bite...

Banana Republic / crazy credit card experience

Jul 21, 2011

I got sucked in by a big-discount-today-if-you-get-a-store-card offer, and it went badly right from the beginning. I applied for a store charge card but was told on the spot that I'd been approved and "upgraded" to a Visa card. I said I didn't want a Visa card, and was told I had...

Banana Republic / return policy

May 10, 2011

I attempted to return dress shirts to a Banana Republic store in Indianapolis, IN within two weeks of purchasing them. The shirts had never been worn and had the original tags on them. The CSR at the store refused to accept the return, saying that the shirts were too wrinkled for him to...

Banana Republic / delivery to random neighbour

Feb 22, 2011

Banana Republic sent me an email on informing me that my order with them would be delivered using [email protected] . Two days after the latest delivery date shown on BR's email I still have no delivery. I called Banana Republic to find that it had in fact been delivered to a "James in Flat 2"...

Banana Republic / terrible experience

Jan 21, 2011

I should have kept my Banana Republic Card and never switched over to the Visa card being managed by GE Capital. Nothing but issues and problems, including an inability of their customer service to link or look into the transactions that I had on my previous Banana Card to troubleshoot a...

Banana Republic / problems of banana's online payment

Jan 02, 2011

Dear All! Reading all previous comments, it seems that I'm at the right website to voice my credit concern with Banana Republic's online payment. And hopefully, the company should take it seriously and solve it as soon as possible before missing more clients. FYI - I don't...

Banana Republic Factory Store / very rude & disrespectful employees.

Jan 01, 2011

I was at a Banana Republic Factory Outlet Store in Cyress, Texas today and had the worst shopping experience in my whole life. The store was a mess, and the Employees were very rude and disrespectful. When I was checking out, the Cashier treated me horribly. Not only she gave me dirty...

Banana Republic / poor quality


I am a long time customer and many dollar customer of Banana Republic. I REALLY like their styles in clothing and they fit me will. HOWEVER, the fabric pulled away at the pocket of my THIRD pair of jeans from BR after the second or third time I wore them. Unfortunately for me, I did not...

Banana Republic / the most messy &banana& store around


Every time I stop by at this location is always mess in sale section. HUUUUge mess. Clothes on floor, wrong sizing, different style hangers on same items, etc, etc, etc. It is not just discusting, it is simply not safe. Once, very nice and professionally looking sale support associate...

Banana Republic / lowering credit card limit


Banana Republic cut my credit limit from 2900 to 200. I can no longer buy anyting there. I have good credit. This seems unfair to me, but it just means I will not shop there. They rae a company that makes their money by selling a product - CLOTHING! Not supposedly by credit card late...

Banana Republic / 2 for the movies tickets


So my girlfriend and I were in Banana Republic and we intentionally bought enough ($75 dollars worth I believe) to where we received the "complimentary" movie tickets through Fandango. On the 30th of January (the day before they expired) we tried to use the ticket code on Fandango, only to...

Banana Republic / don't buy gifts there


I cannot believe how awful this company is. I purchased a sports jacket for my father at Christmas at full price which unfortunately did not fit him. He lives outside of Toronto and not close to a store location and my grandmother has been in the hospital for the past month so he did not...

Banana Republic / chestnut hill, ma br store


My 19 yr. old daughter went to this store to return a gift received for Xmas from her grandfather. The gift was originally ordered online and contained the original receipt, not a gift receipt. My daughter politely asked for a gift card and a confused clerk named Lauren waid she...

Banana Republic / treated badly


Listen to this, I went into the store (Banana Republic) in Pittsburgh PA on Walnut Street. I brought a jacket I bought 3 weeks ago to return. I had a tag, that fell off, but I still have it and a receipt. The manager was the same woman who sold me the jacket 3 weeks ago, and wouldn't take...

Banana Republic Luxe card / customer &service& [sic]


The "customer service" for Banana Republic's Luxe [Visa] card is a joke. First, their "system" consists of endless "if you want . . push 3" loop tapes, without an "escape" to a real person. Second, the choices offered cover few needs. Third, once you do choose a "need, "...

Banana Republic / customer disrespect


I purchased grey cashmere cardigan in Sep2009 at Banana Republic outlet store in Great Mall. However when I tried to wear it, the fabric sticks to my black cloths, bags, chairs, and everywhere. The fabric also flows in air and get to my eyes and it bothered me all day. I thought this i...

Banana Republic / returns and sexual harassment


I went in to return to items that didn't fit right. I didn't realize that their return policy had changed from 90 days to 30 days and I just so happened to be returning my merchandise on the 31st day. I am a very good customer and spend a lot of money there. I even have a Luxe...

Banana Republic / horrible customer service


I just got off the phone with BR cutomer service who refused to help me at all. I was polite and told them I was trying to use a gift card, gave them the gift card # but the card was scratched and I could not read the reference # they wanted. They said they could not help me that I had to...

Gap - Old Navy - Banana Republic / changed return policy without telling anyone!


I wanted to see if anyone else got screwed over by Old Navy, Gap, or Banana Republic when they changed their return policy and didn't tell anyone. They should have posted it on their website where people would actually see it, or print it on the receipt, or email everyone in their...