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Tilly's
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Tilly's
reviews & complaints

Tilly's Complaints Summary

4 Resolved
34 Unresolved
Our verdict: With Tilly's's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Tilly's complaints 38

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Newest Tilly's reviews & complaints

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8:15 am EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

I ordered several items from Tilly's and when they arrived a pair of swim trunks were not in the package. The package had been taped up with packing tape and was dirty. The biggest disappointment though was that after several emails and phone calls, Tilly's said their warehouse packed the shorts and basically "Oh well, take it up with the authorities or...

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8:26 pm EDT
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I placed an order for four Dickies pants for my godson. When I received the package, there was only three, the Charcoal size 14 was missing. I initially called customer service on Friday or Saturday (August 18th or 19th) and I was told that I would be called back. Monday came and I was never called back, so I called today which is Tuesday, August 22nd. I...

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7:00 pm EDT
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Tilly's Manager at Tillys cedar park Tx.

On 6/3/23 at approximately 3:30 pm we attempted to return an unworn swimsuit. The manager refused to process the return because the tags had fallen off. The manager was extremely rude and showed no emotion or suggestions to resolve the situation. She simply said she would not accept the return. We had purchased the swimsuit hours before and were going to purchase a more expensive swimsuit that fit and return the other. What concerns me most his how uncaring and provided no suggestions on a resolution. The manager refused to give me her name for the complaint. In addition the manager had told corporate that the swimsuit was damp. This is not true and when I asked her why she had said that she advised she had not said it was damp. I was told by Allison at customer service that she had said this.

Desired outcome: An apology from the Cedar Park store manager.

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Is Tilly's legit?

Our verdict: Complaints Board's thorough examination reveals Tilly's as a legitimate entity with notable strengths. Despite a 10% resolution rate on customer complaints, which invites a closer look, Tilly's stands out for its commitment to quality and security. Clients considering Tilly's should delve into its customer service record to gauge compatibility with their expectations.

Tilly's earns 91% level of Trustworthiness

Perfect Trust Endorsement: Tilly's achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Tilly's. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Tillys.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Tilly's website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Tillys.com you are considering visiting, which is associated with Tilly's, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Tilly's website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

Tillys.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While Tilly's has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 10% of 38 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to Tilly's. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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4:29 am EDT
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Tilly's not being refunded to credit card

I returned a product within their policy guidelines, they do not want to refund the cost to my credit card, and instead they provide a refund as an electronic gift card. This is not what the return policy says. And, they went back on their word on a conversation I had through their chat

Desired outcome: refund on my credit card.

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7:58 pm EST

Tilly's Delivery not received

On 2-23-22, I ordered 2 pairs or Champion slides from Tilleys shoe store.

On 2-24-22 at 1:12pm I received an email saying that my shoes had been delivered. After looking outside my door and walking downstairs to check the front gate, I saw no packages, came in and called Tilleys right away to ask where was my package delivered because it wasn't to me or my door.!?

I never received my package which had 2 pairs of shoes (Slides), in it and was told the delivery driver claims he sat them inside behind the front gate. But what I don't and can't understand for the life of me, is if he was able to sit them behind the front gate, that means the gate was unlocked and he had access to bring my package to me or at least in front of my own door instead of of leaving 2 pairs of shoes on the ground behind a Main Entrance gate that anyone can access. Or he could've called me to come get them from him since he was too lazy to walk upstairs and put them in their rightful place! So now I'm being told that I have to wait until the claim is resolved before they can even issue a refund or replacement which who knows when that'll be since I wasn't given a date or timeframe!

3-1-22

Got an email today telling me that the driver confirmed delivery so they closed my claim and I should contact my bank. Not sure how he confirmed anything when he didn't even have any proof to back him! NO pictures, NO signature, NO witness, just his own word of mouth!

So I replied back:

I personally don't give a damn what the Ontrac Delivery Driver confirmed, I'm telling you people that I have NOT received my 2 pair of Slide Shoes that I ordered and paid for! The driver said that he put the shoes behind the front gate on the ground which makes NO sense to me whatsoever because that means the gate was unlocked and he could've brought my shoes upstairs to my door. Sitting something on the ground of a 12 unit apartment building, in an open space that any and everyone can access, is NOT considered a delivery, it's called being LAZY and half-[censored] doing your job! He could've and should've brought his lazy [censored] upstairs and put them in front of my own door if that was the case. I was home ALL day, so there is no excuse as to why I didn't get a proper delivery.

And NO I won't call my bank when this has nor had anything to do with them. This is an error that falls solely and completely on you guys and the delivery company you guys choose to make deliveries for you. All I want is the 2 pair of shoes that I paid for! I'm not looking for a refund or any credit, just my damn shoes! It's ALWAYS an issue with these delivery companies and the lazy, worthless, lying [censored] drivers they hire!

Anyway, as I said before, I won't be contacting my bank because they had nothing to do with my order being improperly delivered, but I will most certainly be filing a complaint against both Tilley's and Ontrac, as well as contacting the FTC and BBB if I don't receive my 2 pair of shoes in the next couple of days!

Nothing personal towards you Hayden, but I'm sick of these companies thinking this is okay and shifting the responsibility to our banks to reimburse us and clean up their mistake! There are entirely too many packages being misplaced mishandled, or straight up stolen and with everybody struggling even more due to COVID-19, customers orders, deliveries, and/or packages should be handled with a little more care and concern! I hope you can understand where I'm coming from as well as help me get this resolved even if that means giving this to a Supervisor. At the end of the day, all I really want is my shoes that I ordered!

Thank you in advance...

Desired outcome: I would like for the Company to send me the 2 pairs of shoes that I ordered and paid for and would like them sent either Same or Next Day Delivery!!!

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10:43 am EDT

Tilly's Refund!

August 2, 2021 I ordered some shoes
August 7, 2021: The shoes were delivered
August 7, 2021: Shoes too big

August 8, 2021: Printed prepaid return label
August 9, 2021: Returned was scanned in by USPS
August 10, 2021: Return shoes picked up by Agent for shipping back to Tillys

It's not August 30, 2021: I have yet to receive my refund. Tillys is saying the package is not at their warehouse. That has nothing to do with me I sent the package back to Tillys. Once I dropped the package off at the United States Post the shipping is out of my control. I have contacted Tillys to no avail no refund no nothing.

Desired outcome: I want my refund! A refund does NOT take this long

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6:06 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My 14 year old daughter was shopping at the Tillys at the Twin cities premium outlets in Eagan, Minnesota on 1/18/2021. She purchased a shirt and the cashier was very rude to her. My daughter told her she had a visa gift card but wasn't sure how to use it in the machine, the cashier responded to her like she was annoyed and was condescending instead of...

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3:45 pm EST
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On November 10, 2019, I went to Tilly's to pick up an online order my spouse had placed. When I arrived I stood directly in back of the cash register (my view was blocked by a clothing rack), but I saw a young lady standing on the other side, so I moved over in front of her (as I had already been standing in line). The "manager" said to me "you cut in front...

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2:43 pm EDT

Tilly's item not received

I ordered 5 items from Tilly's and I only received 4 so when I called and asked when would I get my other package the lady told me I received everything. I explained to her that I didn't have the $200. She said I got the glasses and now that I had to argue and say no I didn't I have a box with 4 items not 5 so clearly it wasn't packed in the box if I'm not getting another box. They had to do an investigation for 5 business days which is crazy because now I don't have my item I purchased for the money. I asked for management to give me a call and no one ever called terrible customer service. When I called again the customer service rep Alina said they're so backed up because so many customers were missing items .. sounds like a really irresponsible warehouse to me but anyways 2 days later I receive an email saying they'll give me a courtesy store credit for $202 lol courtesy? I didn't get the item I paid for well at that point they customer service was so bad I just wanted my refund but they wouldn't do it they told me to dispute the charge with my bank. Will never shop there again.

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11:30 am EDT

Tilly's customer service

I order a t-shirt on line on Sept. 21 got an e-mail that it was being delivered on 26th. I have yet to received it. I have called the store and they sent me to the Fed-Ex and from them the post office. They are all pointing fingers at whose fault it is. I really don't care who is at fault i just want my money back or the shirt. I was on the phone most of all last week and i'm very disappointed. No way to treat customers. I figured that since they know that i did order it just send me another one and one that i have to sign my name that it was delivered. Last i heard the post office gave it to the wrong house. Still not my problem.

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8:22 pm EDT
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We went in and the manager working there was from the start extremely rude to us. My sister has ordered stuff from their website to pick up in the store. They called the manager. He has this attitude from the start. My sister was being very polite. He was arguing with my sister telling her she was wrong. And when I called him out on it about how I work in...

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5:31 pm EDT

Tilly's poor quality of jeans

On 10/17/2018 I purchased a pair of RSQ W Manhattan High Rise Jeans. They seemed comfortable and of correct size. In good condition when purchased I had worn the jeans twice, upon third wear (10/24/18) i put them on myself and noticed a very worn out hole forming in the area of the crotch. This is where I am having the issue. Within 7 days of having the jeans and only two complete wears of these jeans they have already fallen apart. Spending $42.39 on a single pair of jeans that are of such poor quality they fall apart after only have had them for a week is unacceptable. This product quality is not worth the money i have spent on it. I am a loyal customer and supporter of Tilly's and their products until this point. I hope this helps your company to resolve product quality problems from this point forward. To resolve this problem I would like to receive a replacement pair of jeans as i am unable to wear the damaged pair at this time.

Location of store: Lakeside Mall, 14600 Lakeside Circle, sterling Heights MI 48313
Product information: [protected] RSQ W MANHATTAN HIGH
Size: 0/w24
Store: 00200
Receipt #- [protected]

Contact information-
email: [protected]@gmail.com
Phone: [protected]

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10:47 pm EDT

Tilly's service

My friend and I had went to Tilly's in the Tippecanoe Mall in Lafayette Indiana. We were talking to one of the employees about a T shirt when one of the managers with short black hair rudely interrupted us to talk to the employee. It was awkward to stand around so we finally just left. The employee then told us that the manager interrupted us because she didn't not like my friend, and wanted us to leave. I have complained about it on twitter and the manager had seen my tweet and has made comments saying that I better not come back to the store.

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8:15 pm EDT
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Tilly's manager with attitude and arrogance.

Village crossing skokie/niles location.
The arrogance of the manager is RJ.
the arrogance of the manager is A shame. I asked him for a sign in a place of t-shirts but that is for the pants, he was asked and it was very cutting of body expression and language "you are not going to tell me what to do in my work" "can not read or have to put it in Spanish. " Then I told him that he needed to go to a customer service course and his response was worse "you do not tell me what I need and if I went to one". He was so cheeky in his answers. I told him I'm going to report and he said "do it, I'm not afraid". has a message of discrimination and negligence that does not deserve to be in charge of a place where people are treated

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10:39 pm EDT

Tilly's tillys customer

We were paying for simply just a pop socket an she told us to go to the back of the line but no one was behind us and she was being a little pushy to us in the store just because we had 1 item and id like to get in apology and a gift card cause that to me was completely rude thank you for reading my complaint and get to me as soon as possible thank you I was in valley plaza mall 2701 Ming Ave Bakerfield, CA

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7:30 pm EDT

Tilly's complaint at: marketplace at el paseo

Everytime I come, I need to learn to stop coming to this specific one. Horrible, no customer service from a young kid all he did was walk around us and stare at us, no help at all and didn't even bother to ask us if we needed help, on top of that all he did was stare and talk on his earpiece the whole time not coming back again they need to train this little kids on the floor

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6:27 pm EST

Tilly's lack of accessibility

I went to your store at your north star mall location in San Antonio. I am in a wheel chair and was unable to get around at all in your store. The walk spaces were cluttered and narrow. I got stuck in a rack was felt humilated when i needed help getting out. I like the clothing you carry, just unfortunate i couldn't get around to look at it. Please make it right

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9:19 pm EDT
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Tilly's bad experience in tilly's customer service

9/19/17

I ordered a few items I purchased online because if there were problems, the items could be returned to the Tacoma mall Steele St location . I purchased two pairs of shoes, a few necklaces, and a dress, I love Tilly's but a pair of boots that I ordered did not work at all. I tried wearing them to work and the zippers woudn't stay zipped so it was giving me problems at work. I went into the store to return the item and the cashier told me because I wore them, they couldn't be refunded. She offered the mangers explanation but he said the same thing. I was very upset and tried to defend myself by saying that I didn't even get to wear them a full day at work. I'm a hairdresser and there was just a little hair on it. It still had the stickers on underneath the shoes, and I had to change into my gym shoes in the middle of work because the zipper kept rubbing down my heels and it made it very uneasy to walk. I left without the boots because I was furious.

All I want is a full refund of the boots and a change with how customers are being treated.

I don't even get greeted when entering the store anymore. What ever happened to customer service?

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2:17 pm EDT
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Tilly's last paycheck

I have worked for tillys f/t for one year. Put in my 2 weeks notice which turned into three weeks to help with BTS. And it's been 1 1/2 weeks and I still haven't received my final paycheck. I have been trying to get in touch with someone from payroll but I always have to leave a message and I never get a response back. Same thing when I try to get in touch with HR. This Saturday 9/9/17 makes 2 weeks and no paycheck.

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6:19 pm EDT

Tilly's fall advertising

I went to Laguna Niguel store on labor day for the 70 percent off clearence sale when I got there the only red tag items were none clothes items that's false advertising everything that was the 70% off clearance were only like the purses pillows jewelry. I'm just very disappointed in the advertising and other businesses did the same thing you guys did and actually had a full selection of clothes and it was worth the trip but I went there wasted my time ended up then spending$ 120 on regular prices

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www.tillys.com

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