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Tilly's
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1.3 48 Complaints
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Tilly's Complaints 48

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8:15 am EST
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I ordered several items from Tilly's and when they arrived a pair of swim trunks were not in the package. The package had been taped up with packing tape and was dirty. The biggest disappointment though was that after several emails and phone calls, Tilly's said their warehouse packed the shorts and basically "Oh well, take it up with the authorities or...

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8:26 pm EDT
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I placed an order for four Dickies pants for my godson. When I received the package, there was only three, the Charcoal size 14 was missing. I initially called customer service on Friday or Saturday (August 18th or 19th) and I was told that I would be called back. Monday came and I was never called back, so I called today which is Tuesday, August 22nd. I...

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Tilly's Tilly's Customer Service Fail: Delayed Shipping, Ignored Refund Request, and Terrible Communication

Bad experience, really bad customer service. I ordered a green jacket at the end of January. About two weeks later I received the jacket in the mail, but Tilly's had sent the wrong color (their error). When I called customer service to request the correct color, they refused to ship it out to me until they received the incorrect jacket back. Their shipping services take forever, and it took almost 2.5 weeks just for the jacket to get back to them (I am on the east coast and they are located on the west coast). Then I had to contact them AGAIN to inquire about getting the correct jacket shipped to me. Their customer service basically ignored my inquiry and gave me the standard, pre-recorded answer which was that it would take 5-8 days for an exchange to be placed and then shipped. I was very frustrated at this point and emailed them to ask for a refund instead, since this whole thing was caused by their error in the first place and it was ridiculous that it was now over a month later and I did not have the jacket. They ignored my request for a refund and instead just shipped the jacket. It is now March 11th, nearly 6 weeks later, and I finally received the correct jacket in the mail. I will never shop with them again. This whole experience was a nightmare. I can't believe how long it took for them to fix their mistake. I mean, come on, it's not rocket science. They should have just shipped out the correct jacket immediately. But no, they had to make me wait for weeks and weeks. And their customer service was terrible. They didn't seem to care at all about my problem. They just kept giving me the same canned response over and over again. It was like talking to a robot. I'm really disappointed with Tilly's. I used to shop there all the time, but now I'm done. I'll be taking my business elsewhere from now on.

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Is Tilly's Legit?

Tilly's earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Tilly's to be a trustworthy company. Although there's a 8% resolution rate for customer complaints, which deserves attention, Tilly's is known for their high standards and safety. If you're thinking about dealing with Tilly's, it's wise to check how they handle complaints.

We found clear and detailed contact information for Tilly's. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 6 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Tilly's has registered the domain name for tillys.com for more than one year, which may indicate stability and longevity.

Tillys.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Tillys.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Tillys.com you are considering visiting, which is associated with Tilly's, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Tilly's website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While Tilly's has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 8% of 48 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to Tilly's. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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Tilly's Tillys Customer Service is a Joke: My Disappointing Experience

I gotta say, I had a pretty rough experience with Tillys. I mean, I get it, no company is perfect, but their "customer service" was a real joke. I was trying to order some stuff for pickup at my local store, but apparently their website wasn't working right and was letting me order stuff that wasn't actually available. I called up their customer service line to see if they could help me out, but the guy I talked to just got all defensive and started yelling at me! I mean, come on, dude, I'm just trying to give you some feedback so you can fix your website. No need to get all huffy about it.

Anyway, I talked to a few more of these angry children on the phone, and finally got transferred to a "supervisor" named Brandon B. He sounded like he was about 20 years old, and he just wanted to argue with me instead of actually trying to help me out. I mean, seriously, what kind of "supervisor" is that? It's no wonder this company is tanking.

In the end, I gave up on Tillys and went over to Zumies instead. Their website worked just fine, and I got an email confirmation right away. Plus, I saved a couple bucks! So if you're thinking about shopping at Tillys, I'd say think twice. Their "customer service" is a real joke, and they don't seem to care about their customers at all.

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Tilly's Disappointing Experience with Tilly's Online: Poor Customer Service and Faulty Product

I recently made a purchase from Tilly's Online for a Breakfast Club t-shirt, but unfortunately, it arrived with a few stains on the front. I was quite disappointed and had to go through the hassle of sending it back. I had to spend my own money to purchase a bag to send it back in, and to make matters worse, their online software for returns couldn't find my order even though I had the order number and zip code right in front of me. I had to call them to get the return postage, which was quite frustrating. To add insult to injury, they still charged me for the shipping of the faulty product, which cost me $5.95.

I must say, I am quite irritated about this whole experience and if I could, I would give them 0 stars. This was my first time shopping with Tilly's and I can confidently say that I will never shop with them again. I should have done my research and read some reviews before making my purchase.

Luckily, I have had many good experiences shopping online for t-shirts in the past. Companies like Liquid Blue, TeePublic, Printerval, Redbubble, and Amazon have all been good to me. They offer fair prices and, so far, all of the t-shirts I have received have come undamaged.

I have purchased approximately 50 t-shirts in the past 4 to 5 months, and this is the first time I have had to return a shirt. I guess my luck is not too bad, as that is only 2% of my purchases. However, I can't really speak for these companies' returns policies as I have never had to return a shirt before. One would hope that they would be better than Tilly's, though.

In conclusion, I would not recommend shopping with Tilly's. Their customer service is lacking and their online software for returns is not up to par. Save yourself the hassle and shop with one of the other companies I mentioned.

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Tilly's Disappointing Experience with Tillys: Poor Communication and Disorganization

I gotta say, I had a pretty bad experience with Tillys. I was excited to order two bathing suits for my daughter, and they said it would arrive in 5-7 days. But when I checked the shipping status, only one had been sent out. So I called customer service to see what was up, and they told me the other one was lost in transition. I was pretty annoyed that no one had told me about this, and the lady on the phone didn't seem to care much either. She said they would cancel the order for the lost bathing suit and credit my card back.

But then a few days later, I got an email and a banking alert saying my card had been charged for the lost bathing suit! I was so confused and frustrated, so I called customer service again. This time, the person on the phone told me that the first person was wrong and the bathing suit had actually just left their warehouse. They cancelled the order again, but then the lost bathing suit ended up arriving a few days later than they said it would.

Overall, I was really disappointed with Tillys. They seemed disorganized and didn't communicate well with me. I don't think I'll be ordering from them again. The only reason I gave them one star is so I could write this review and warn others.

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Tilly's Disappointing Experience with Tillys: Shipping Delays, Missing Items, and Poor Quality Clothing

So, me and my friends decided to order some clothes from Tillys (tillys.com) a few weeks ago. We were super excited to get our hands on some new outfits and we even paid extra for 2 day shipping. We placed the order on Monday and we were expecting our clothes to arrive on Wednesday or Thursday. However, when Friday came around, we were still waiting for our package. We tried tracking the order on the Tillys website, but the link took us to fedex.com and we got an error message saying "invalid tracking number".

We were getting worried, so we decided to call customer service. We were on hold for what felt like forever, but finally someone picked up the phone. We explained the situation and they told us that three out of the four packages would be delivered that day. We were relieved, but still a little upset that our clothes didn't arrive on time.

A few days later, we called again to see where the fourth package was. This time, the customer service representative told us that they didn't know where it was. We were getting frustrated because we were missing four items from our order.

The next week, we finally received one shirt in a tiny bag. We were confused and called customer service again to ask where the rest of our clothes were. This time, the representative told us that the other items we ordered were out of stock. We were shocked because we didn't see anything on the website that said they were out of stock.

To make matters worse, we were still charged for the four "out of stock" items and the 2 day shipping. We were not happy about this at all.

When we finally received all of our clothes, we were disappointed to find that the fabric was super thin and see through. The clothes looked nothing like the pictures on the website.

Overall, our experience with Tillys was not great. We had issues with shipping, missing items, and poor quality clothing. We hope that they can improve their customer service and be more transparent about their stock levels in the future.

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Tilly's Mixed Experience with Tillys: Impressive In-Store Customer Service, Slow Online Shipping and Hassle Returns

I recently visited Tillys at the Roosevelt Field location and I must say, I was impressed with the customer service I received. Even though the store was packed with holiday shoppers, Ashley took the time to help me find the perfect dress for a special occasion. She listened to my needs and preferences and even went the extra mile to search for other dresses that I might like. I ended up purchasing one of the dresses she suggested and I couldn't be happier with my purchase. The return process for a shirt I bought was also a breeze.

However, my experience with Tillys online was not as smooth. I have ordered from them a couple of times and I must say, the shipping is painfully slow. It took forever for my orders to arrive and I was left feeling frustrated. Returning online purchases was also a hassle. I called to return a shirt and was refunded the wrong amount twice by the same person. It was only when I spoke to a different person that my issue was resolved.

On another occasion, I wanted to exchange a product but was told that they couldn't process the exchange even though the product was in stock. I was refunded the money but had to go through the hassle of purchasing the item again in a different size. The slow shipping also added to my frustration as I have been waiting for 10 days for my item to arrive.

Overall, I would say that Tillys has great customer service in-store but their online service needs improvement. The slow shipping and difficult return process can be frustrating for customers. However, I appreciate the effort put in by the staff in-store and would recommend visiting a Tillys location for a better shopping experience.

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Tilly's Tillys Failed to Deliver on Christmas Promise: Disappointing Customer Service

I recently had an experience with Tillys that left me feeling quite disappointed. I ordered a pair of shoes for my daughter on December 10th, with the promise that they would arrive before Christmas since I ordered before the deadline of December 15th. However, when I called on December 21st to check on the status of my order, I was told that they would arrive the next day. I called back again on December 24th, and the representative assured me for the third time that they would be here the next day.

Unfortunately, Christmas came and went, and there was no present for my child. I called back on December 28th, and the representative I spoke with was quite rude. He told me that the deadline was actually December 9th, which was strange since I had been told three times before I even made the purchase that the deadline was December 15th. I understand that it was the holiday season, but it took until December 29th for the shoes to finally arrive.

I asked to speak with a supervisor, and was told that if my shoes had arrived on time, I would have been compensated. However, all the supervisor could offer me was a 20% discount, which I found insulting. The shoes were not super expensive, but they were a gift for my child and I had chosen Tillys to spend my money with. I felt like I had been given false information from three different employees, and it was very dishonest of them to keep lying to me.

I understand that mistakes happen, but it is the company's responsibility to fix the problem. All I received was a half-hearted apology and a 20% discount. I will not be ordering from Tillys again. Every other company I ordered from managed to send everything in the time frame they promised. After feeling insulted with the 20% offer, I told the manager how terrible she was and she eventually offered me a 30% discount. Overall, it was a horrible experience and it left a bad taste in my mouth.

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Tilly's Tillys Review: Great Selection, But Be Aware of Shipping and Product Discrepancies

I was on the hunt for a bikini to take on my upcoming vacation and stumbled upon Tillys online about 3 months ago. After browsing their selection, I finally found the perfect one and decided to check if I could find it cheaper on Amazon. To my surprise, the same item was being sold on Amazon by Tillys, but unfortunately, it couldn't be shipped to Canada. I decided to call Tillys and ask if they could honor the Amazon price since it was almost $20 cheaper. They explained that they hadn't updated their site and agreed to match the price. I was thrilled and proceeded to purchase the item from their website.

After a few days, I called to check on the status of my order and was told that it had just arrived at their International Hub site. I was excited to receive my package soon. However, 8 days passed and I called again, only to be told the same thing - that it had just arrived at their International Hub site. I was confused and frustrated, so I decided to write to customer service. To my surprise, I received a confirmation email 5 minutes later saying that my parcel was on its way to me.

When I finally received my package, I was disappointed to find that the print was completely different from what was shown on the website. I immediately contacted customer service and sent them a picture of what I received and what was on their site. Their response was not very helpful, as they simply stated that the items were almost exactly the same and that they wouldn't always be a perfect match. Unfortunately, it was too late to send it back and I was leaving for my trip in a week.

In conclusion, while Tillys has a great selection of items, be aware that the items may not match what you see on the site. If they don't, you may be out of luck. Additionally, their shipping process could use some improvement as it took longer than expected and their customer service could be more helpful in resolving issues.

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Tilly's Tillys.com: The Absolute Worst Store I've Ever Ordered From

I'm a busy mom of three with a husband and a job to juggle, so I've been shopping online for about 8 years now. I've tried all sorts of websites, and I've had my fair share of customer service battles and product issues. But let me tell you, Tillys (tillys.com) is the absolute worst store I've ever ordered from.

First of all, they charged me four times the amount of my order. Can you believe that? And to make matters worse, when my garments finally arrived, two of them were severely damaged. One was even the wrong size, and another was the wrong color. Out of my entire order, only one item was as it should be. And to top it all off, it took almost two months for my package to arrive.

Now, I tried to get my money back for the fraudulent charges, but Tillys refused to credit me back the extra $300 and some dollars. I had a print off from my bank showing that they charged me the price of my order plus four extra charges, but they still wouldn't budge. And when I tried to exchange the unwanted items (at my own expense), I never received any of my exchanged merchandise. It's been almost a year now, and I still haven't received anything.

But the worst part of all was the customer service. I talked to several different girls, and they were all terrible. One of them even asked if I was from a different country because she couldn't understand me. I told her I was Caucasian and from Virginia, and she started laughing on the phone. Another girl said she didn't honestly care about my order and that it was just her job to pretend she cared. And to top it all off, one girl even hung up on me.

Honestly, I would rather go dumpster diving for my clothes than ever order from Tillys again. It was a horrible, horrible experience, and I wouldn't wish it on anyone.

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Tilly's Tillys Online Shopping Review: A Frustrating Experience with Customer Service and Shipping

I bought a penny board from Tillys on August 23rd, and boy was I excited to receive it! However, when I got my package about a week later, I was surprised to find men's boardshorts instead of my skateboard. As a woman, I had no use for these shorts, so I called up customer service to sort things out.

The representative told me to email customer service, so I did just that. But when I received a response a few days later, I was told to call customer service again. Seriously, what a hassle! I finally got through to a lady who emailed me a return shipping label to send the boardshorts back.

A few days later, I called Tillys customer service to check on the status of my skateboard. To my dismay, I was told that my board couldn't be shipped until there was movement on the return item from the tracking website. I mean, come on, why should I have to wait even longer just because someone at Tillys made a mistake?

The representative also promised me expedited shipping once my board was finally shipped out. But after about a week, the boardshorts finally made it back to California, and I called Tillys again. Unfortunately, I was put on hold for over 30 minutes before being told that my penny board was now out of stock. What a bummer!

The representative did promise me a full refund in 3-4 business days, but it's Friday now, and I won't be getting my money back soon enough. Honestly, I should have just gone to the store to buy my skateboard instead of wasting so much time waiting for it and then not even receiving it in the end.

Overall, I would advise others to avoid buying items online from Tillys and just go to the store instead. It's just not worth the hassle and frustration. I've definitely learned my lesson and will be heading to the store to get my skateboard instead. Ugh, what a headache!

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7:00 pm EDT
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Tilly's Manager at Tillys cedar park Tx.

On 6/3/23 at approximately 3:30 pm we attempted to return an unworn swimsuit. The manager refused to process the return because the tags had fallen off. The manager was extremely rude and showed no emotion or suggestions to resolve the situation. She simply said she would not accept the return. We had purchased the swimsuit hours before and were going to purchase a more expensive swimsuit that fit and return the other. What concerns me most his how uncaring and provided no suggestions on a resolution. The manager refused to give me her name for the complaint. In addition the manager had told corporate that the swimsuit was damp. This is not true and when I asked her why she had said that she advised she had not said it was damp. I was told by Allison at customer service that she had said this.

Desired outcome: An apology from the Cedar Park store manager.

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4:29 am EDT
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Tilly's not being refunded to credit card

I returned a product within their policy guidelines, they do not want to refund the cost to my credit card, and instead they provide a refund as an electronic gift card. This is not what the return policy says. And, they went back on their word on a conversation I had through their chat

Desired outcome: refund on my credit card.

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7:58 pm EST

Tilly's Delivery not received

On 2-23-22, I ordered 2 pairs or Champion slides from Tilleys shoe store.

On 2-24-22 at 1:12pm I received an email saying that my shoes had been delivered. After looking outside my door and walking downstairs to check the front gate, I saw no packages, came in and called Tilleys right away to ask where was my package delivered because it wasn't to me or my door.!?

I never received my package which had 2 pairs of shoes (Slides), in it and was told the delivery driver claims he sat them inside behind the front gate. But what I don't and can't understand for the life of me, is if he was able to sit them behind the front gate, that means the gate was unlocked and he had access to bring my package to me or at least in front of my own door instead of of leaving 2 pairs of shoes on the ground behind a Main Entrance gate that anyone can access. Or he could've called me to come get them from him since he was too lazy to walk upstairs and put them in their rightful place! So now I'm being told that I have to wait until the claim is resolved before they can even issue a refund or replacement which who knows when that'll be since I wasn't given a date or timeframe!

3-1-22

Got an email today telling me that the driver confirmed delivery so they closed my claim and I should contact my bank. Not sure how he confirmed anything when he didn't even have any proof to back him! NO pictures, NO signature, NO witness, just his own word of mouth!

So I replied back:

I personally don't give a damn what the Ontrac Delivery Driver confirmed, I'm telling you people that I have NOT received my 2 pair of Slide Shoes that I ordered and paid for! The driver said that he put the shoes behind the front gate on the ground which makes NO sense to me whatsoever because that means the gate was unlocked and he could've brought my shoes upstairs to my door. Sitting something on the ground of a 12 unit apartment building, in an open space that any and everyone can access, is NOT considered a delivery, it's called being LAZY and half-[censored] doing your job! He could've and should've brought his lazy [censored] upstairs and put them in front of my own door if that was the case. I was home ALL day, so there is no excuse as to why I didn't get a proper delivery.

And NO I won't call my bank when this has nor had anything to do with them. This is an error that falls solely and completely on you guys and the delivery company you guys choose to make deliveries for you. All I want is the 2 pair of shoes that I paid for! I'm not looking for a refund or any credit, just my damn shoes! It's ALWAYS an issue with these delivery companies and the lazy, worthless, lying [censored] drivers they hire!

Anyway, as I said before, I won't be contacting my bank because they had nothing to do with my order being improperly delivered, but I will most certainly be filing a complaint against both Tilley's and Ontrac, as well as contacting the FTC and BBB if I don't receive my 2 pair of shoes in the next couple of days!

Nothing personal towards you Hayden, but I'm sick of these companies thinking this is okay and shifting the responsibility to our banks to reimburse us and clean up their mistake! There are entirely too many packages being misplaced mishandled, or straight up stolen and with everybody struggling even more due to COVID-19, customers orders, deliveries, and/or packages should be handled with a little more care and concern! I hope you can understand where I'm coming from as well as help me get this resolved even if that means giving this to a Supervisor. At the end of the day, all I really want is my shoes that I ordered!

Thank you in advance...

Desired outcome: I would like for the Company to send me the 2 pairs of shoes that I ordered and paid for and would like them sent either Same or Next Day Delivery!!!

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10:43 am EDT

Tilly's Refund!

August 2, 2021 I ordered some shoes
August 7, 2021: The shoes were delivered
August 7, 2021: Shoes too big

August 8, 2021: Printed prepaid return label
August 9, 2021: Returned was scanned in by USPS
August 10, 2021: Return shoes picked up by Agent for shipping back to Tillys

It's not August 30, 2021: I have yet to receive my refund. Tillys is saying the package is not at their warehouse. That has nothing to do with me I sent the package back to Tillys. Once I dropped the package off at the United States Post the shipping is out of my control. I have contacted Tillys to no avail no refund no nothing.

Desired outcome: I want my refund! A refund does NOT take this long

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6:06 pm EST
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My 14 year old daughter was shopping at the Tillys at the Twin cities premium outlets in Eagan, Minnesota on 1/18/2021. She purchased a shirt and the cashier was very rude to her. My daughter told her she had a visa gift card but wasn't sure how to use it in the machine, the cashier responded to her like she was annoyed and was condescending instead of...

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3:45 pm EST
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On November 10, 2019, I went to Tilly's to pick up an online order my spouse had placed. When I arrived I stood directly in back of the cash register (my view was blocked by a clothing rack), but I saw a young lady standing on the other side, so I moved over in front of her (as I had already been standing in line). The "manager" said to me "you cut in front...

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2:43 pm EDT

Tilly's item not received

I ordered 5 items from Tilly's and I only received 4 so when I called and asked when would I get my other package the lady told me I received everything. I explained to her that I didn't have the $200. She said I got the glasses and now that I had to argue and say no I didn't I have a box with 4 items not 5 so clearly it wasn't packed in the box if I'm not getting another box. They had to do an investigation for 5 business days which is crazy because now I don't have my item I purchased for the money. I asked for management to give me a call and no one ever called terrible customer service. When I called again the customer service rep Alina said they're so backed up because so many customers were missing items .. sounds like a really irresponsible warehouse to me but anyways 2 days later I receive an email saying they'll give me a courtesy store credit for $202 lol courtesy? I didn't get the item I paid for well at that point they customer service was so bad I just wanted my refund but they wouldn't do it they told me to dispute the charge with my bank. Will never shop there again.

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11:30 am EDT

Tilly's customer service

I order a t-shirt on line on Sept. 21 got an e-mail that it was being delivered on 26th. I have yet to received it. I have called the store and they sent me to the Fed-Ex and from them the post office. They are all pointing fingers at whose fault it is. I really don't care who is at fault i just want my money back or the shirt. I was on the phone most of all last week and i'm very disappointed. No way to treat customers. I figured that since they know that i did order it just send me another one and one that i have to sign my name that it was delivered. Last i heard the post office gave it to the wrong house. Still not my problem.

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Overview of Tilly's complaint handling

Tilly's reviews first appeared on Complaints Board on Nov 13, 2008. The latest review Really I just wanted the swim trunks but at this point, I just want my money back in the form of a refund. was posted on Dec 2, 2023. The latest complaint anders from tillys was resolved on Apr 12, 2017. Tilly's has an average consumer rating of 1 stars from 48 reviews. Tilly's has resolved 4 complaints.
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  1. Tilly's Contacts

  2. Tilly's phone numbers
    +1 (866) 484-5597
    +1 (866) 484-5597
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    +1 (949) 609-5599
    +1 (949) 609-5599
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  3. Tilly's emails
  4. Tilly's address
    10 Whatney, Irvine, California, 92618, United States
  5. Tilly's social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 17, 2025
  7. View all Tilly's contacts
Tilly's Category
Tilly's is ranked 18 among 266 companies in the Apparel category

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