I can only give the same advice, quit. I understand how that may not be an option as I too work for RAC. It's not the 48 hour per week schedule, it's the wacky hours!! Go in at 9am and don't get off until 8pm, who has time to look for another job. It's a catch 22 that keeps one "trapped" in a shi#@y work environment. Never a full weekend off unless your sick or use vacation time. When I was asked if I was willing to work weekends I NEVER imagined that would mean EVERY weekend of the year. Friday, Saturday and Monday are MANDATORY for all employees so not even two days off back to back without being sick or on vacation. There is no real reason why somebody couldn't be off one Saturday a month on rotation. Be off Saturday and work the "normal" day off. Just that little "give" would improve moral. I understand "give and take" but where is the "give" from headquarters? Did anybody other than SM's or higher get Christmas bonuses last year? I know all I received was a cheesey (not even truely signed) christmas card. If anyone at "home office" is reviewing this, keep the stamp this year aparently RAC needs the money and the card is really just a "slap in the face", hell, even my dogs got a better gift, they each got HUGE "meaty bones", maybey I should have given them the RAC card too add a little fiber to their diets.
Credit down but BOR and SMR up. We pick-up merchandise and it stays "on the books" and delinquent until the SM HAS TO take it off because the DM or some other upper management personel is about to visit. Keeping it on the books keeps the appearance of high BOR and/or SMR, but it prevents routs from "closing" so credit takes the hit. How about the so called "good customers"? Ever had a customer/customers that you were not permitted to call because they have a good history, with no regaurd given to how old the good part might be? I've cureently got 8 BOR out of 12 in the 7+ catagory that I am not permitted to even call. I have been instructed to mark it as if I called it but am not to actually call. These customers will "charge off" eventually but my rout gets to look as if I'm not doing my job until it does. I would love to leave this job, but I am a single mother and mine is the only household income. I want to leave but can't afford to, but I am deffinately trying to get out.