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rude
The maniger their is seriously rude and i am so sick of it. he swears at his cosumers on the phone if their even a minute late on their freaking payment or if the costumer is asking about something he freaks out. its begging to be complete ### and he needs to be fired and to stop starting arguments with his employes everytime they do something he ask's them...
Read full review of Rent-A-Center and 2 commentscomplaint
I purchased this very computer from rentacenter (used). for only $400. It was a great deal. I was never late on my payment. I was using my cousins number as a contact number. On the day my payment was due rentacenter called my cousin while she was in college just after opening. This was uncalled for, i was not late, had not been late. I consider this harrassment. This is bad for business because for the customers who do pay on time turn away and go to the competitors and are willing to pay more for reasons like this.
The complaint has been investigated and resolved to the customer’s satisfaction.
harassment
I currently rent a t.v. and sofa from Rent A Center. My payment was due on wed. 10/22/08. I was not able to make a payment this week. I spoke with an associate on thurs. 10/23/08 and explained my situation and told him that I would make a double payment on wed. 10/29/08 which was never a problem since I have done that in the past. Rent A Center called me, my brother, and my parents on friday 10/24/08, sat 10/25/08, monday 10/27/08, and tueday 10/28/08 looking for a payment. Rent A Center has my cell phone number and work phone number. Are they allowed to harass my family members for a payment? A response would be greatly appreciated.
The complaint has been investigated and resolved to the customer’s satisfaction.
Hello! I work for RAC! We definitely don’t want you to feel harassed and would love to discuss this further with you. Please give us a call at [protected] when you get the chance. Thanks!”
This is a major complaint. I have worked with rent a center for 20 years and have never been treated so badly. I am dealing with your center in Tifton, Ga. I have been lied to on several occasions and received very poor service due to this. I bought a washer from your company and the warranty (which I was told would cover EVERYTHING) I sent it in due to the locking mechanism. Three weeks later I was told it would cost me 300.00 to fix it. It was not covered under the warranty. I was not told why. I told them to send it back to me with the Estimate and told they would have to get a copy faxed to them and would send it. I received my washer with a new scratch and no paperwork. I had to call twice to set up the pick up and three days and several call to get it back. Kim is the one who I worked with (she is the only one answering the phone. She had to talk to Marcus every time and would call me back which she never did. My washer is not fixed I have no idea what is wrong and now I have to have a private worker some and charge to give me a Estimate on what is wrong.
I have worked with Marcus and have never been treated so rudely. I needed to change my payment schedule and received nothing but grief. I pay by computer due to the fact I NEVER want to step foot in this store again. I will Never work with you company again. I have a washer that does not work, I have a few payment on another item and once that is done I am done. I can not believe after 20 years one store can treat someone so badly that they will never ever deal with you gain. Bit they did it. I will post this to BB and tell my family and friends about this. So I do not think I am the only one who will decide to never deal with your company again.
Pam
Ashburn, GA
Rent a Center has harassed me and threatened me of lawsuite and check fraud for one of their Cash Advance scams ... scams they cant get the military to even sign up for this abuse.
I want to see all cash advance stores closed nationwide ... super high interest... they say they want to hold a blank check then call it check fraud and threatened to procucute me from 2009
Close all Cash Advance stores for Fraud
out of money and furniture
I had dealt with this company a couple of times. Most people think it is dumb but actually it can be okay if you pay off your purchase within three months. And that is what I do. Well, my son was moving back in and needed a bedroom set I suggested that we check out Rental Center in Redlands California. I ask for a use bedrooms set the guy that handle us seem nice and said he wanted to show my son a few new ones that was in a book. My son chose one filled out the application and was told he would get delivery on Monday. Both my son and I work at night no delivery during the day. I did not want to deal with the situation because I work a twelve hour shift. I also purchase a orange livingroom set. It was use but it was in excellent condition and could not beat the price. On thursday I finally called Rent A Center and ask where funiture the guy Steve could not figure out why it was not deliver. So I ask for delivery on the next day which would have been Friday October 3 2008, they agreed between 2 and 4. Five oclock no call or funiture. I call RC and I was told they would not deliver because someone did not come to work. I explain to them that was unacceptable and I wanted deliver the same day. They aggreed and also told me they did not contact me because they did not have my current number. When they finally came to my door I glanced at the paper work and said how can you guys tell me you did not call me when my phone number is written on your paper work, in my son's handwriting. The rude African American (it's okay I am African American myself) went off say he did not have that paper work with him when he came our on Monday. I said and it was not available to you when you got back to your store? He went on to threaten me that he would be my account manager I should basically (not in these words) but should not cause trouble. He wanted to see the room that the funiture would be deliver in. My son showed him. He goes to his truck stays there for about 15 minutes. He comes back and say well, we cannot deliver your funiture because we did not get this sign off. Okay you must remember that he claim they tried to deliver it on Monday and now it is Friday. And he is just now discovering that the manager did not sign off on the application. We argue at my door and I ask if we could get our money back. He said yes let me call the assistant manager and tell him that you will be back in to get your money. The entire time he is acting like I have done something wrong. But I am the person that gave my son's funiture away and had given my own funiture away anticipating to get replacement. When I spoke to the assitant manager he told me I could not get my money back because they were close and he had locked the safe. Amazing don't you think.
I then phone the corp. 800 number and someone called me back and ask me what happen? I explain to her what happen then she said okay someone will be calling you back within 24 hours. I can bet you that 24 hours from now I can write again and let you know no one has call me. So when she told me that I was mad as can be. And she said why are you now yelling? I said because I am not sure why did you call if you were not going to help out with the problem. She said okay bye someone will call you in 24 hours.
Where does my problem lies. No one ever told me I am sorry for this problem. No one ever ask me how can we right this wrong you are feeling. No one ever said our intention was not to have all these situation happen. They have just pass the buck I am out of money and funiture.
The complaint has been investigated and resolved to the customer’s satisfaction.
harassing phone calls
I am not a Rent a Center customer and have never even been in one of their stores before. They have been calling me for weeks looking for someone else and I have repeatedly told them that this isn't the person they're looking for, that I recently got this phone number, and asked them to quit calling me. If anything, this caused their calls to become more persistent and they get really rude like I'm lying to them or something. I don't know how many managers and employees I spoke to, each of them saying that my number had been removed from the system and I would not recieve a call again.
I'm sure they hear that excuse all the time, but does it not occur to them that it might be true in some cases? These people are awful, based on that I would never do business with them.
The complaint has been investigated and resolved to the customer’s satisfaction.
it appears you are on the card close every week. pay your agreement on time & they won't call you, oh yeah forgot you don't pay your bills on time that is why you have to use RAC's good & services you jack wagon
i was in jail for 45 days and during this time my tv was stolen and couldnt report it cause i was in jail so now 6 months later im being charged with theft of 500 to 1500 and had to get non-arrest bond and get a lawyer.By the way when i got out of jail i tried to file a police report but they said since i could nt prove anything no report needed to filed and the officer told that this is a civil matter not a criminal matter!
herrassing calls
I have repeatily asked the employees to stop calling me 2 and three times a day including additional calls to my wife, also two and three times a day. My god this bill is like $17.00 a week. I just finished paying off early a $3, 000.00 bedroom set and a $3000.00 livingroom set. He tried to rip me off whe I was paying off those items. These people are so...
Read full review of Rent-A-Center and 38 commentsovercharges
I always pay on time and pay off in 90days. But when its time to pay-off my amount is always different from theirs. I always ask why and they always come out with surcharges or taxes, But I've added my tax and surcharges are I thought only suppose to be paid if you continue to rent. they even said one time that when you pay extra money on one item that the money sits their like piggy bank money. What the *** are they talking about? It's a bunch of excuses they have for their mistakes, but anyway I guess that's how it is at rac.
The complaint has been investigated and resolved to the customer’s satisfaction.
I worked for Rent-A-Center in Sylva NC and i agree they ### people over. I got fired because i had the flu on a tuesday and the next day got fired for job abdonment. If anyone would like to join in a major lawsuit agaisnt this company let me know. they treat customers like crap and dont know how to run anything right. THey ignore Osha laws and if made me lift 150 washers by myself and the law states you need 2 people on every delievery. They dont care of thier prducts and lie to clients
roaches in electronics
We had to rent a TV while ours was being repaired. The first TV's sound was so bad that you could not hear anything except the background noise. The 2nd TV that RAC brought was full of Roaches. As soon as it warmed they swarmed every where. Their comment was "I'm sorry"...It cost us big $$$ to fumagate and don't know if we got rid of all the roaches or not. Will go without a TV before I would rent from RAC again. The store is in Leavenworth Kansas. This is a health hazard that is reportable to the Health Dept.
The complaint has been investigated and resolved to the customer’s satisfaction.
robbery/harassment/ stalking
Rent A Center harrasses my 3 kids my girl friend my friends my parents my girlfriends employer rent a center is a robbery process first you agree and sign to being robbed than you pay thousands of dollars than you get ###ed by the fat district manager Jason. Gregg. Nick you ###ing ugly looking tomato and allen you mishaped pencil with goggles which are too big for your head but too small for your nose Gregg your the referee when your 2 boyfriends ### you leather face look a like DO NOT RENT FROM THESE CROOKS THEY WILL TAKE EVERYTHING YOU GOT THAN TAKE THE ITEM BACK RENT A DICK HAS ###ED MY GIRLFRIEND ###ED MY KIDS AND ROBBED ME AND CONTINUES TO COME TO MY HOUSE EVERY DAY I WANT THEM GONE I OWE U NOTHING YOU GET NOTHING YOUR LUCKY I DIDNT PAWN YOUR CHEAP ###
DANIELLE NICE TITS
tO JASON: IS THAT THE BEST YOU CAN DO?
The complaint has been investigated and resolved to the customer’s satisfaction.
Dude, its rent-a-center you ###ing idiot. Do some basic math and realize that paying $100 bucks a month for 24 months on a 30 inch TV is a dicking before signing up.
Based on your immature post on here, you're probably one of those people that only pays for your items that you're RENTING from RAC, when you feel like it.
If you can't afford the payments, simply return the items, and save up the money to buy brand new from elsewhere. Oh! Or even better. GO WITHOUT.
I have been a customer of RAC for MANY years, and before I was, my father was. While items are more expensive once they're paid off, they are quality products, when you need them. I've never had any complaints about RAC and I never will.
bait & switch
I had to move unexpectedly and found myself without furniture or much in the way of savings when I did. I was able to purchase everything I needed for my move with the exception of a Sofa & Loveseat. Against my better judgment, I saw an Advertisement for a Sofa & Loveseat set at Rent-A-Center for $80/mos. and decided to try that out, knowing I could go the 90-days Same As Cash Price if they turned out to be as big of dirt-bags as their reputation makes them out to be (the set was an Ashley Furniture set that was about 45% higher than the Ashley Store price so it didn't seem like too steep of a risk). I placed my order online and was called back shortly by a representative from the local store.
The representative was very polite and courteous. So, I wasn't too bothered with the fact that they didn't have the Model # of the item I had ordered online. When I told her it was the one on sale in the current Advertisement she got even more confused. She excused herself from the conversation and came back 5 minutes later to tell me that they do have the Advertised set, but in Brown, not Black. I told her that was acceptable. She gave me a price quote for $80/mo. and took my payment information and told me they could arrange delivery once I got into the store to sign the paperwork.
An hour later I show up at the store to sign the paperwork and they show me the Sofa & Loveseat set which is different than what they had in the Advertisement. When they have me sign the paperwork, the price was $130/mo., rather than the advertised $80/mo. Considering I was going to go the 90 days Same As Cash Route I didn't sweat it, but I did mention it. They took the paperwork and went into the warehouse and came back saying it was indeed their mistake, the price was going to be $179/mo. for that set. I thought maybe the local Advertisement might be different than the one shown to me online so I grabbed the local Advertisement at the counter and it had the same $80/mo. set on the cover. I asked if could have the Advertised set instead. They assured me that's what I would be getting for the $179/mo. instead of the $80/mo. (Can't I have the one Advertised for $80/mo. for $80/mo. or is that too much to ask?)
Well, if they won't give the Advertised item for the Advertised price, and it is going to be more than twice the advertised price, I decided I liked a cheaper floor model that they had any way while being given the run-around. It was $129/mo. set according to the sign on the item. I was given a Contract for that set at $129/mo. which I signed, and I paid for one month in full and scheduled a delivery, making sure that I was setup for monthly payments.
The delivery was scheduled for a week later after they received their first payment. When the scheduled window of delivery was missed I called inquiring about it and to confirm my delivery was indeed scheduled for today (as I had to take 4 hours off of work to be there for the delivery window they had scheduled). In response, they called all the references I had provided, apparently in a rather stand-offish manner (one lasting over 30 minutes). The scheduled time was missed by about 3 1/2 hours, but at least it was on the day they said it would be. They are a few hours worse than the Cable Guy, but a day ahead of UPS, still not too much of a harm or foul (apart from harassing my friends and family over the phone). I was a little uneasy but still things weren't seeming bad until it came time to sign for the delivery. The delivery papers stated my payment would be $179/bi-weekly instead of the $129/mo that I had signed previously...and my next payment would be due in 1 week, not in 3 weeks as per the contract!
So, now...I'm not sure what to think or do. I was planning on paying off the set at the Cash Price on my Birthday in 5 weeks. However, now I'm not so sure if they are going to honor the Cash Price or not, since if they cannot honor the Quoted Price nor the Contractual Price and continue to Bait & Switch me, then Bait & Switch is probably all I can expect from them. Maybe it's better I just walk away from the 1st Month payment I paid before I get any deeper and have them pick their furniture back up.
Besides, if they are already harassing my references when I was one month paid ahead, what is it going to be like when I get two or three weeks closer to my payment date? I value my friends and family more than I value $129.
If this is any indicator of how Rent-A-Center does business then it's no business I want to deal with ever again.
The complaint has been investigated and resolved to the customer’s satisfaction.
fr_ormus - I work at RAC and am so sorry to read about your bad experience and the confusion at the store.
Since working this out with your local store isn't really working for you, I hope you'll consider calling our Customer Service line at [protected]. They can get your contact info and then get you in contact with the district manager for that area who can help straighten things out.
awful, awful, awful
We had rented a bedroom set from them but the bed was a queen size and it did not fit in the room, it was to big.. they came and picked it up, but i didnt have it the whole month, they called me and told me that i have $ 111.00 credit, when i went there they told me that i could not get that back unless i get some thing else. well i do not like that co. what i did get from them they gave it to me as new when in dee it was used.all i would like is the money they say is mine..
The complaint has been investigated and resolved to the customer’s satisfaction.
I rented a bed and a Playstation the bed was stained and as hard as a rock and the playstation was a different one i signed the contract for rent a center should be shut down and all the money they make should go back to all the previous renting customers
I agree rent a center is a rip off and District manager jason takes his fat aggression out on his customers because danielle his wife beats the fat into him at home
Rent a center not only harrassed me when I was a day or 2 late but they harrassed my 3 children each under the age of 10 and when I confronted them about the problem the guy wanted to flex his muscles with me I think his name was gregg or nick not to sure allen as well was the other telephone toughguys and window warriors If I had all three of them in a dark alley I would use nicks pencil dick to ### allen's skinny four eyed ### and I would use gregg's leather face as a cum rag to blot up nick's fat bloody ### after the three of them were done ###ing in the back of the rent a center truck and to add more complaints they knock real hard and cracked my living room glass window and blamed it on my dogs that were ready to pull theyre balls out their throats
I work for Rent-A-Center and am sorry to read that you had a bad experience! I'm pretty new to the company and am not sure exactly what our policy is in a situation like this, but since you're not feeling good about how this was resolved working directly with your local store, you might try contacting our customer support line at [protected] -- maybe they can help?
scam
Even though I have heard nothing positive about RAC, I found myself in a position that I needed a new couch and didn't have the cash upfront to pay for it so I reluctantly filled out the papers to have a couch delivered. It seems in signing the rental agreement, I was also signing up to get called every hour when I'm late with a payment and having their deliverymen/goons actually come to my apartment and pound on my doors 2x a day. This last time, I wasn't even late and they were on the horn, leaving me message after message and sitting out in my parking lot waiting and peeping in windows. It's to the point where I am afraid to answer the door or even step outside my door. My kids are afraid to play outside because of the Rent-A-Center people! It's crazy that a business is allowed to harrass people to this extent.
The complaint has been investigated and resolved to the customer’s satisfaction.
Ok to the fool backing rent a center your a pole smoker junkie that needs a rent a dick . RENT A CENTER IS NOT ONLY A THIEF BUT THEY ARE LIARS WHEN THEY PUT SOMETHING IN A CONTRACT FOR YOU TO SIGN THAT SAYS THE PS3 IS A 60 GB AND YOU OPEN THE BOX AND ITS A 80GB THATS A BIG DIFFERENCE LIKE A 100 BUCKS THEY SHOULD GIVE ALL PAST CUSTOMERS THEIR MONEY BACK LIKE THE LAWSUIT IN JERSEY MILLIONS OF DOLLARS FORFEITED BACK TO THE PUBLIC FOR THEIR PATHETIC GREED. My opinion of the pole smoker junkie who needs to rent a dick get a life. to rent a center employees i hope you get your balls kicked out your mouth for every door you knock on asking for money a day late, and when you come up or call someones work i hope your wife is cheating 0n you with the guy renting your stuff.
horrible!
So my husband and i went to rent a center, only because we had bought my fathers house and had it fully furnished with our furniture, and rented it out and the women who was living there we were evicting, so she stole all of our furniture, but thats another story, so anyway we go to rent a center, get our household items and think that everything is fine...
Read full review of Rent-A-Center and 46 commentsawful experience
I rented a playstation 3 from Rent a center. IT was for 63 weeks at like 33.00 a week or so. I lost my job at about at about payment 38. I was going to give them their ps3 cause i couldn't afford it. They started there strong arm and talking tough collection practices. I decided to file a chapter 13 bankruptcy since i was falling behind on everything else. My father is a practicing bankruptcy law for over 30 yrs and he filed on my behalf. Rac was listed as a creditor. They come to my house when my 1 yr old son is sleeping and start knocking so hard knocking pics of the wall and ringing my door bell consistently. I have had enough of this crap from them and confronted them on my front porch. The one manager there starting cussing out my wife which is not going to fly then start cussing at me. I told him he needs to contact my bankruptcy lawyer and that he is in violation of the automatic stay and they we are calling the cops cause you refuse to leave. He tells us are bk lawyer is wrong that you cant file bk on us. He continued on saying how he has worked at rac for 8 yrs and know the laws but he didn't know what a automatic stay was nice one. he continued on saying how he was going to take me to court etc. The cops finally did arrive and made them leave after blocking our driveway. I cant believe that someone that has a high school diploma to get hired at rac would have more knowledge than someone with a law degree and been a practicing attorney since 1973. My lawyer did file a lawsuit against rac. I did win against them and the judge said that the state of Missouri considers this a 'executor contract' and can be eliminated during bankruptcy. I got to keep my items and Rac was to pay 6k into my bankruptcy to disperse between my creditors. I later found out the manager got fired. These bozos bark is bigger than there bite it might cost you a ittle money but it was worth every bit to punch them right back in the mouth. DON'T BE SCARED OF THEM.
The complaint has been investigated and resolved to the customer’s satisfaction.
I purchased a bed went in after work yesterday morning 🌄 told the manager dude I work 3rd shift and need to sleep. There wasn't much in the store there was a queen bed frame no mattress. I suggested getting one from another store instead he tried to sell me a used one with stains on them for $75. When the bed get to my house the frame/headboard is not new the speakers in it don't work and the mattress they brought was blew up like a balloon stained and stinking. The mattress wouldn't even lay flat so they took it back out to their van. Mind you it's almost 6pm now and I have not been to sleep and gotta work at 10 pm. The delivery guys call the store manager and he said he would contact another store about a mattress and call me that was 6 pm yesterday I've worked a full 10 hr shift and I still can't lay down and rest cause I still have no mattress and have not heard nothing from this store manager and by the looks of it I'm not gonna get any rest today either. This has been the worse customer service I've ever experienced and the store manager basically said **ck me and the sleep I need. I don't just need a frame what am I gonna do sleep on it? At this point cancel this I'm done and don't expect to get a dime from me
I recently rented a living room set from RAC. I was hesitant about renting it after a friend of mine told me that they delivered a bed to him and brought *** roaches into his house. I have been a very good costumer for over 10 years. I spoke with the manager and he assured me that it was the other store that had delivered the bed (there are two stores in my town Hornell NY) He also assured me that the problem was taken care of. Last night a little over a week of having the furniture I noticed a bug crawling on my wall heading to a swag hanging on my wall. I yelled to my husband that I wanted to know if this was a *** roach. He is from mexico so I knew he would know if it was or not because I didn't know what they looked like. It sure was and it was carrying eggs. I was so pissed I tried to call the store but it was already closed this was just last night and today is Sunday and they are not open. I don't know what to do because I had them take away my old furniture when they brought the new furniture. I know that they will send someone to get rid of them but its the fact that they are not doing there jobs for something like this to happen. I am not paying to have these disgusting bugs brought into my house. I plan to go to the papers and to the health department regarding this problem. Who knows how many other people have had *** roaches brought into their house and don't realize it yet. They obviously have an infestation in there store especially since my furniture came directly from the store floor. I would like to know what the policy is supposed to be when an item is returned to the store. You would think that they spray the stuff or do something knowing that there is a possibility of something like this happening. When I am done letting people know what is going on I will be surprised if anyone does business with RAC again!
i rented to own its been a yearand a half and they charged me double for my stuff and they was stealing my money they kept half for them and also my balance wouldnt go down always the same up in till recently i made them write down my balance everytime i made a payment so its goin down finally. they laughed in my face and mocked me when i said i was gonna sue for what they was doin to me they didnt care. rent a center are thiefs.
WHAT A STRANGE WORLD WE LIVE IN MY FRIEND TOLD ME HE WENT TO RENT A CENTER IN FORT VALLEY AND THIS MAN NAMED MARCUS ROSS TOLD HIM HE SELLS ITEMS ON THE SIDE BECAUSE HE HAS 2 CHILDREN AND NEEDS THE EXTRA CASH. I MEAN WHO IN THEIR RIGHT MIND TELLS PEOPLE THEY DONT EVEN KNOW THAT THEY STEAL FROM A PLACE THEY WORK AND SELLS THE STUF FOR EXTRA CASH. HE SAYS HE TOLD HIM HE HAS A LITTLE GIRL AND AND A NEW BABY BOY IT WAS JUST CRAZY. WE ALSO HEARD HE IS A DOWN LOW BROTHER. LIKES HAVING SEX WITH MEN AND PERFORMING ORAL SEX ON THEM. WHAT EVER YOUR SEXUAL ORIENTATION IS...IS YOUR BUSINESS BUT U DONT DO THAT ON A JOB WHEN A POTIENTIAL CUSTOMER IS TRYING TO DO BUSINESS WITH YOU. I TOLD HIM TO CONTACT MANAGEMENT. WE BROWSED THE WEB AND THIS GUY HAS SEVERAL "GAY" WEBSITES WITH HIS PHOTO POSTED. DO COMPANIES SCREEN PEOPLE BEFORE THEY HIRE THEM? AFTER HE CONTACTED THE HEADQUARTERS FOR RAC, THEY ASSURED HIM THEY WILL LOOK INTO THE THEFT MATTER. YOU'VE BEEN WARNED ABOUT THIS RENT A CENTER LOCATION IN FORT VALLEY GA.
This named Marcus Ross from Marshallville Ga who works at the Rent a Center in Fort Valley Ga is a very strange guy. I went in to look at furniture to rent and after filling out my form he must have written down my phone number because he called me asking me out on a date. Not to mention he is big and fat and just nasty looking and there are rumors he is a child molestor and likes giving oral to men. I contacted the headquarters to report such unprofessionalism. I mean who writes down customers phone numbers for their own personal benefit. What a stranger funny dude.
The fact that he already paid 38 payments x $33.00 a week which =$1254.00 for a $599.00 PS3. The judge would have had serious issue about rent-a-center trying to recover such merchandise. Anybody that definds Rent-a-Center is either an employee or an idiot. There are law suit agaist rent-a-center all over the country for good reason.
In washington state i was a manager for 10yrs and had the manager just went to court the PS3 would have to be returned. If you rent a car and try to claim it in a bankruptcy you think you could keep the car? It is a lease not a secured credit so go ahead and try to claim bankruptcy on RAC any educated attorney will tell you you cant. If you cant afford it rteturn it. What you did is steal and i would call you a thief!
i honestly hope that no one takes your bad advice. the contracts are actually lease agreements. the reason you were allowed to keep the merchandise is because they violated the stay order. if the manager had been educated, he would know that all he had to do was appear at a discovery hearing where creditors make their claims, and you would have had to return the merchandise. his violation left it up to the discretion of the judge as to what to do. on another note...you may never rent again as most rent-to-owns share information like that. you had to file bankruptcy, so you screwed a lot more people than just rent-a-center. rent-to-own companies are set up for people just like you. unfortunately it seems that you are shady in all of your dealings. good luck with that philosophy...thief
contract
my brother had recently been released from state prison, so when he came out he stayed with my mother in law to help him get back on his feet. He finally got a job, wanted to purchase a T.V. but he did not have credit nor the full amount so he decided to go with RAC. He did not have stability at my mother in laws address nor any mail under his name with my mother in laws address. So RAC advise him to tell my MIL to come in to sign a form that will verify he lives there. He moved out after receiving the merchandise and has defaulted on the contract. Will my MIL is getting calls from RAC advising her she signed the contract and is responsible for the merchandise, my mil has explained to RAC that the RAC employee advise her it was just to verify the her son lived there at her current address. These so called professional are constanly harassing her and telling her they are going to file charges and what not. I tried to speak with them to let them know RAC employee would not listen and he said what he had to say and hung. RAC employees call from a private #. HELP
The complaint has been investigated and resolved to the customer’s satisfaction.
your mother in law signed the agreement. she is just as financially liable as he is. the only difference is that he has the tv and she doesnt. go orioles is right on target...it wasnt the smartest move she could make
before she can even begin to fight back (if necessary), you need to see whatever paper it is that your MIL signed.
Is it some kind of co-signer agreement? If it is, she should be prepared to pay up.
Maybe co-signing for an ex-con isn't the smartest move she could have made. But that doesn't mean Rent-A-Center should be the one to take the loss..
Its your MIL's fault for letting him leave with the TV or even allowing him to get it in the first place. Good luck...you'll need it.
negative alert
Stupid me... Yeah... After shopping around online for a box spring and mattress, I found I could buy a brand new one from rent-a-center fairly cheap and on a 90 day same as cash... So why not? I paid the first payment, then the second one by mail (Got a call from them the day it was due to ask me when I was coming in even though I had already mailed it two days earlier. So I paid the third and final payment in person, dropping off a check...
So ok, I have my new bed, it's paid for right? Wrong! Two weeks go by and I get a call from who else, rent-a-center... And i'm told they don't take checks. You see, they still never deposited my check. Well, it pissed me off, especially calling me at work, when, I had specifically told them never to call me at work when I signed the paperwork. It's against' the law after you inform them of that. So yeah, I procrastinated and thought about if I should even go in to take them cash. But then, oh yeah, the calls started, once a day, twice... At home and at work as well. The more they called the more I began standing on principal and determined not to give in. After all, they had my check, I paid them! And I had paid them 5 days before it was due... So it wasn't my problem they now didn't want to accept a check. Right? If they would have deposited it or presented it for payment at my bank... That would have been different, but they never did. Now, three weeks go by from march 1st to march 27th, and hey, several phone calls to work, me calling them and now yelling at them not to call me at work, and guess what, in walk not one but two of their salespeople, check in hand, demanding, I cash it right there and then. Yeah, I am suppose to hand them cash... Yeah right! They toss the check at me... I escort them outside and inform them it is against the law to harass a person at their place of work to collect a debt, and that I have already called my attorney... So they now leave... Threatening to talk to their own attorney. Now, mind you, I have paid two of three payments, on time and early, and paid the third payment 5 days early, but they won't accept my check and didn't notify me of that until two weeks after giving it to them. Now they leave and yeah, leave me with the check, dated all the way back march 1st, never having been presented to my bank at all! So what to do? I'm going to get a cashiers check, state on it that it is the replacement check for a refused check and send it by registered mail to rent-a-center along with filing a complaint with the better business bureau and well, yeah, writing out the story online for all to see. By the way... All of these concerns a simple small check in the amount of $116.22. Go figure. But it is the principle of the matter... Isn't it? Somebody should tell rent-a-center that maybe why they are having problems is that they don't understand that some people have two and three jobs and can't just drop everything to make a second trip from morton to peoria just to hand them cash back instead of them simply depositing the check in the first place! You know... Crap happens in life, and sometimes, checks are bad... I get that, but when a business doesn't even bother to make a deposit... Why stay in business..., because I gave them a good check and I never had given them a bad one. Or is this business simply only taking in cash and may not even have a bank account so they can dodge taxes? Interesting question isn't it... Oh by the way, that new box spring and mattress I bought from them... No way it was new! So yeah... Stupid me... So does anyone want any of these bed bugs?
The complaint has been investigated and resolved to the customer’s satisfaction.
If the matress actually had bed bugs you would have returned it the first day...as a matter of priciple... lol...funny post...you did have it right though...stupid YOU.
thieves
I was renting several items from a different rent to own for over a year, and only had 2 payments left to make and they were mine! Then without notice rent a centre bought them out, I did not know about it until I went to make a payment and the store was closed down, I called the stores old number and was routed to rent a centre. I told them that I only had the 2 payments left and would like to make my payment.
The next morning they were knocking on my door and basically forced their way in and took all my stuff! When I asked what was going on, I was told that I could come in and re-rent it with a new contract. So I went in and they wanted to start charging me from square 1, as if I had not made 1 payment to the other company! I showed them every receipt I had from the other store, they said the other store did not keep accurate records and therefore they could not verify that I actually had purchased the stuff from them.
Come on now! Do you have to be a detective to figure out all the clues? receipts, I WAS in possession of the items until you genius's stole it all!
So, I reported it to the local police and rent a centre told them I was late making my payment, so the repossessed it.
The only thing I could do was to take them to court, but I chickened out after the harassing phone calls.
The complaint has been investigated and resolved to the customer’s satisfaction.
Change your screen name to Ihidfromrentacenter lol I'm sure Rentacenter got to be #1 in the Rent to Own industry by picking everyone up right before they paid off.
harassment
My husband and I were evacuated out of New Orleans 10 days after Hurricane Katrina "dropped in" on us. In order to keep track of FEMA, locate missing people and a lot of other horrible things due to the hurricane - My husband rented a computer from a "Rent A Center. Due to the fact that we lost everything we had no other financial choice but to use thi...
Read full review of Rent-A-Center and 8 comments47 calls about sales?
I came home the other day and listened to 3 messages from rentacenter about a party they were having for their best customers. The messages were left within 2 hours of each other. Is rentacenter desperate? I checked the history of calls from rentacenter about a sale they were having and it is up to 47. 47 messages in the past two months! I shouldve known they were going to be a problem when I went into a store and a fat dude wearing a silk/polyester shirt n tie(i mention that cause fat people shouldnt wear that, seriously) and he spoke like he was too fat and lazy to speak clearly. He attacked me with his scratchy throated obesity immediately as I walked through the door. Told him I was just looking at prices, looking around and then BAM! He starts into the benefits of rentacenter. I told him again "I'm just looking, will let you know if I need any help!" He would not stop. So I just walked away from him and he kept following me. OMG! And then he finally went away. Began talking to another dude and he said that annoying dude was the regional manager. He agreed that he was fat and said, "He should attack the gym as much as he attacks customers and a mcdonalds big mac." I was going to rent a washer n dryer but his disregard for my personal space while shopping turned me off of rentacenter.
I started to fill out an application when I was trying to get him to shut up but left it undone. They must have taken my information like vultures as the calls have not stopped. I told them at least 20 times to stop calling me and yet it wont stop. I'm one of their best customers? I NEVER RENTED ANYTHING EVER! Is that place desperate?
Every week it seems I get 3 0r 4 calls about a sale they are having. I actually talked to a employee once and asked him what was the sale price on a WII game system? $700! I told him to lose my number and stop calling me! I went to Aarons and they were great. Gave me time to look around and only recieved a courtesy call after getting washer and a dryer for a cheaper price. Fat guy at rentacenter said they do a price match but I wonder why dont they just lower their prices?
The complaint has been investigated and resolved to the customer’s satisfaction.
this site will help u check it out http;//plrwholesaler.com/download/clk.php?pid=2&a=52261
the insurance policy needs to be changed
Okay well unfortunately my 42inch plasma T.V was stolen among other things. But there is no forced entry or broken windows to show damage to my apt. Basically R.A.C. called it a mysterious disappearance.
I've been a victim of crime I'm a single woman living on my own. And I'm not covered by the Rent a Center Insurance according to there policy I must show proof of damage to my apartment for the stolen TV. on my police report. Which I don't have.
So now I'm forced to continue paying for a TV. That I no longer have until paid in full. So what was the point of paying insurance if it doesn't cover all aspects of theft, the TV was stolen I placed a police report of all that has been stolen but primarily concerned about the TV because it was the only thing in my house not paid in full.
I'm glad I wasn't at home when this occurred and that I'm physically ok. But, I'm not money wise and emotionally ok. It's ugly when you get home from a hard day at work and realized you have just been robbed. Everything I worked hard for was taken that quick.
I don't know I'm upset...
The complaint has been investigated and resolved to the customer’s satisfaction.
They keep threatening us with small claims court and warrants even though we have been trying to pay them!
Always find the point of forced entry, and take pictures of the damaged area, make a online police report of the break in and what was stolen, if the police are not looking for that item and there is no report or pictures showing the theft then technically it did not happen and no one can be charged with anything. Trust me there is always some window broken, pry marks on door, lock broken that is considered evidence of a break in, the pics and the report cannot be denied, however, if they are falsified then you can be charged with a making a false report, which I have yet to see anyone get charged with. If it has been pawned at least RAC will get the TV back.
It’s your responsibility to properly secure your home from intruders and if you had there would have to be forced entry somewhere. Perhaps blame yourself for your lack of security for your possessions you worked hard for. It’s a fair policy in my opinion
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Rent-A-Center phone numbers+1 (800) 422-8186+1 (800) 422-8186Click up if you have successfully reached Rent-A-Center by calling +1 (800) 422-8186 phone number 0 0 users reported that they have successfully reached Rent-A-Center by calling +1 (800) 422-8186 phone number Click down if you have UNsuccessfully reached Rent-A-Center by calling +1 (800) 422-8186 phone number 0 0 users reported that they have UNsuccessfully reached Rent-A-Center by calling +1 (800) 422-8186 phone numberCustomer Service+1 (800) 665-5510+1 (800) 665-5510Click up if you have successfully reached Rent-A-Center by calling +1 (800) 665-5510 phone number 0 0 users reported that they have successfully reached Rent-A-Center by calling +1 (800) 665-5510 phone number Click down if you have UNsuccessfully reached Rent-A-Center by calling +1 (800) 665-5510 phone number 0 0 users reported that they have UNsuccessfully reached Rent-A-Center by calling +1 (800) 665-5510 phone numberProduct Information Or Pricing
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Rent-A-Center emailssupportrequest@rentacenter.com100%Confidence score: 100%Supportrobert.render@rentacenter.com92%Confidence score: 92%
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They did that to me too, which is why I am glad I no longer use them. However, they did come through in a pinch - but the weekly calls got to be way to much after a while! Plus their policy to not accept checks made life very hard. I had to make sure I had a credit card with enough free $ on it to pay them each week.
Terclou – I work at RAC (not that location) and I hear you. Speaking personally, if I didn’t know to expect it, that call would likely have annoyed me too. Since customer rental agreements expire each week (or month, depending on how you set it up with your store) it is RAC’s policy to call to renew the agreement each week and the people at the store should have explained that to you so that it wouldn’t take you off guard. Please know that now that you have an on-time renewal payment under your belt, you can request that the store not call you the day payments are due – that they should just anticipate you’ll pay that day – and they should honor your request. All that said, I understand that your main point with your post is that you think that policy stinks, but I hope that this will help make the rest of your rental period go more smoothly so you can feel better about getting that $400 deal on the computer. (That is a good deal, btw!)