Reliance India Mobile / wrong information
I am a very old customer of reliance india mobile.My mobile no in kolkata is [protected].Before this i used your reliance network in UP and my no there was was [protected].I am using your rs 440 plan.After i came here in kolkata i was given wrong information from your end that my calls on smart nos in kolkata will go free.However later after few days i came to know that i was being charged for all the calls done on smart nos.This really hurted me as i was charged for all the calls & secondly trust with you guys was shaken badly.
Again i was hurt even more when i came to know that because of the fault of you guys i won't be refunded the money.During the process of complaning with you people my credentials were question marked by saying that i was telling lies as i can't be given wrong information from you people.My fault was that i didn't note down the date & time when i confirmed that calling on smart nos will go free from my mobile.Now will you please tell me that is it possible for me to note down the timings & date each and every time i talk to your executive.If you are asking me to do this then you people are yourself saying that reliance executives can't be trusted.So, you are breaking the tradition of trust which i have banked on for so many years.
There are a list of complains with me which i am unable to write due to paucity of time with me.However, i would like to request you to kindly refund me the amount which i was charged due to calling on the local reliance no.I have just become fed up of talking to your senior executives who haven't taken any heed of my complain.They just give the assurance of cotacting me back in 24 hours but nothing happens thereafter.When i ask after 24 hours about my problem's solution then i have been given a common solution that "I WAS CALLED, BUT MY MOBILE WAS NOT REACHEABLE".Can you imagine that i have been givern this solution for more than 3-4 times.Now, here again you guys are lowering the dignity of your own network.If I being in kolkata & my no is not reachable then how can you guys claim yourself as the no 1 network of india.Even the behabiour of your executives are not at par.
Another thing which i would like to say is that i was even once given the solution by your executive that i would be refunded back the money and it will be adjusted in my next month's bill i.e. july's bill.But later on when i saw my july's bill then i realised that the refund has not been given.When i contacted your executives then they again questioned my credentials by treating me as a liar.Even the senior official totally denied that i could be given such a solution of money being adjusted in next month's bill.I would like you to go through the telephonic records of your official with me then you will automatically know what has happened with me and who is the liar.
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