Regus Business Centers / poor service
I am an at attorney on a tight budget with little time to deal with office-type issues, which is why I opted for the Regus Business Centers in Chicago. The ads are nice and show happy, content clients. What a lie! From slow/freezing internet/server issues to poorly trained staff and nasty management, I would not wish this work environment on anyone. The situation only got worse when construction began in the building (b/c the Merc left) and I requested Regus' assistance in enforcing the building agreement that no drilling or loud pounding take place between 8am - 5pm. Such noise made it difficult to conduct phone conferences and for clients to visit. Regus' solution: move to a new office in the Regus family ... nevermind that March is the BUSIEST and most maddening month for my type of law practice. I don't have time to move!
Today, while I informed Tara (30 S. Wacker manager) and Lynn (assistant manager) that I am extremely busy and do not have time to deal with the issue of moving offices due to the construction noise at the location, both nonetheless – and despite my request that they simply do their jobs and end the excessive noise - opted to ‘drop by’ to further discuss. As I reiterated my need to leave the office to get work done (and was in the process of packing up to go work at home), the conversation grew heated and I asked Lynn to leave (as she was the one who misrepresented that the construction noise would end on Friday of last week). Lynn then informed me (in Tara’s presence) that the office was “her office, too” and refused to leave. If this is the case, then what have I been paying for??? If I am not allowed a private (or even semi-private) space, then I do not think we are seeing eye-to-eye on the meaning of an office. I also did not appreciate Tara’s snarky comments that she “didn’t hear anything” while in the office and that “no other clients have complained.” Note ... that last one is a whopper (not at all true).
When the building inspector and police stopped by last week, the noises were audible – as they were when I sent each e-mail to Tara and Lynn documenting the noise. I experienced all of 15 minutes of quiet in the office since 9:15 am today, and then later when the noise subsided after 11:00 am when Tara and Lynn, uninvited, interrupted my work.
I am voicing dissatisfaction with the way construction noise complaints have been handled at this location and the general attitude and confrontational nature of the manager. I have made little progress speaking with persons from Regus on the phone lines and doubt I will make much progress until my lease is up in October.
I would not recommend Regus to another attorney – not after today.
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