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Rediff / MP3 Player / Defective product and delay in delivery of replacement

1 India

I have ordered one MP3 player from rediff in Jan, 2007, when i received the product the ear phones were already defective. The player somehow worked for 10-12 days, then it stopped working. When i made a complaint to rediff they promised me to reimburse the money in the form of GIFT CERTIFICATE. I received the certificate after a week. Then i had to do the mistake of shopping in rediff again because the certificate was only for rediff. I have placed an order for another MP3 player on 21st Feb, 2007. Till date i.e. 6th March, 2007 I have not received the product. I have sent around 3-4 mails to rediff in this concern but i have received NO response at all from their side. I have made around 5-7 STD calls in this concern, but the SO CALLED Customer Care Executive (who DO NOT take care of customers at all) could not give any proper response.

I strictly recommend everyone to think 100 times before you shop for anything from REDIFF.

Do NOT go through the bad experience I had of EXTREMELY BAD Customer Service, DEFECTIVE products and non delivery of goods.

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