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Red Rooster Foods

Posted: Apr 21, 2017 by    

red rooster bunbury

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Bunbury, Western Australia
Australia
My name is Andrew young on the 20th of April 2017 me and my partner orderd red rooster delivery I placed my order at 9:05 pm and was promised delivery by 9:38pm and also I rang at 9:05 to see if my order went threw that's when I was told if my order was going to be any longer than 9:38 I would receive a phone call I never did I tryd calling at 9:38 and no answer sevrille times I didn't receive my order until 9:57 I wasn't impressed
Then when my partner sat down and pulled the chickin apart it was pink and not only that but the whole order was discusting chips soggy and cold nuggets cold strips cold the whole order when I tried calling back 4 times there was no answer so the next morning I called and a manager amswerd she was great on the phone and wasn't satisfied as to what happened to us she told me she would be happy to replace the order bute and my partner didn't trust to eat from there again because of a time before with an inserdent with the food as well accured we thought we would give it a second try this time thinking it was a one off thing that happen last time this manager said she had to check with the other manager that was coming in and see whether he would refund us I got a phone call hr later from him telling me that he was sorry and was refunding us the 38$ and that it would be dropped off to us at 5:30 pm on the 21/04/17 and that was that then at 4:00pm I had a phone call from him stateing that he wanted to see the chicken I was under the impression it was still in the fridge when he got here I found when I went to the fridge that my partner had thrown it out thinking that it was all sorted out be cause it was bin day and she didn't want it stinking out ow fridge so I told this manager what my partner had done he was very rude to me from the start he turned around and called me a liar because of a previous order we had complaind about and said he was not refunding us I told him that if he had of asked us on the phone in the morning that he wanted to see the chicken I could of told my partner we had to keep it but he didn't he he was refunding us now I don't appreciate being called a liar its not professional me and my partner are very angry over this I was trying to talk to him about it but he didn't want a bar of what I was saying he jumped in his car sped out my drive way wile he was doing that he was saying contact head office so I had a few choice words to say because we refunded when I have the receipt and he called me a lair
I would like to contact me asap on my mobile number 0466900603 regarding this if nothing is done we will be taking it to the local news and further if need be
Andrew young
Complaint comments Comments (0) Complaint country Australia Complaint category Food

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Red Rooster Foods Logo Red Rooster Foods
Customer Care Service
Level 12, 12 Help Street
Chatswood
New South Wales
Australia - 2067
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