- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- UnReplied
- With attachments
Service
Hi there
I ordered through menu log at corio and firstly the food didn't come in time now I don't know if it's an issue with the ordering app or what but anyway we waited a while for our food only to discover that the food they brought us was not ours so our food would of been sitting at the store longer than usually anyway when our food got her chips were not filled and the guy at the store lied to me saying that our food was already in its way with another driver but the same driver delivered our food now ibam a 43 year old woman and no one is gonna take me as a fool do people have the right to treat customers like [censored] because that's the way I feel. Food was cooked well but still service was [censored].
Desired outcome: Would like to be compensated
Rooster roll Abomination
Ordered a simple rooster roll between moving house. When I opened the bag, I found the roll as identified in my image.
In the 5 years I've ordered rooster rolls, this is the most ridiculous nonsense I've seen.
I was very annoyed, but super hungry and debated eating it.
Unfortunately, what was supposed to be an easy meal to eat while driving, turned into impossible. Chicken all over with the bun completely detached from itself.
Is this really an acceptable way to present this product?
I wouldn't complain over $6 dollars.
It's the principle.
Now my only option is to drive back, eat this mess as is, or wait until I have a fork available.
I've decided to go eat somewhere else and will be throwing the rooster roll in the trash.
Until this is resolved- I don't think I'll return to Red Rooster.
Desired outcome: Refund and warning to the store.
Sim doesn't arrive
After Ordering at the drive through on Thursday 18 March 2021,
The attendant asked if I'd like gravy I said yes,
the gravy was not provided even though I was charged for it.
On returning home I noticed and immediately called the Cranbourne (Thompson rd Store)
The acknowledgment of the gravey had not been packed into my order.
Daniel, the store manager said she could credit the gravey, or I'd have to come back to the store to replace the food.
After a long day, the last thing I want to do is get in my car.
I said these were not acceptable options and that someone should call me about a better solution (either the refund of my food, or credit for the full amount, as the chips and chicken without the gravy, is not my complete meal.
Daniel Hung up on me as she had no other solution and was too busy to properly deal with the situation.
Instead, she told me to calm down (I was not un calm) and then she hung up on me for no reason, forcing me to make a trip to the store.
However, I paid full price, Only to have to use my time and petrol to go back and demand my money back.
When at the store, I was considerably more upset at the level of service already provided.
I said these options weren't acceptable, and that I'd ordered and had to come back, I got a refund, (she short-changed me twice)
Then one of her staff came from the back (a short Asian guy with braces and long hair) and told me to "shut the [censored] up" and "get out"
This little child swearing at me, a paying customer, for what? They had incorrectly filled the order, I had paid the correct money and done the right thing.
Is it a race thing? I feel somewhat discriminated against, and I am unsure why two staff members (the young Maori boy and the Asian boy, were both antagonizing the situation by swearing at me and telling me to go home. This was not at all handled by Daniel in fact, she smiled and allowed it to continue.
The only person who acted like a proper human being (let alone a rep of red rooster) was the first man who served me, a Tall gentleman who had originally taken my order at the drive through.
What sort of operation are you running? You mess my order up, make me drive back to fix YOUR mistake, then proceed to swear at me and tell me to get out?
I would like a detailed report of how this was allowed to happen,
that is my local red rooster. I expect the 3 parties involved will be disciplined.
The fact that I was ripped off, then abused, has to be seething. And I will not tolerate threats from little underage kids at their place of work, while I am trying to fix their mistake.
My time is valuable. I will need to be compensated for my time and petrol.
Desired outcome: Compensation for time, petrol, and your rude staff need discipline.
Chicken burger
I purchased $70 worth of chicken burgers and rooster rolls from the South Morang store in Melbourne resulting to all my family getting food poisoning Throwing up vigorously and going to the toilet I'm absolutely disgusted and disappointed and would never return there ever again I expect a full refund and an apology for the stress it caused my family
Unfavorable menu
Went for a meal @ Bundaberg Branch Of Red Rooster today 13th Jan 2021 and what a surprise! Gone were the roast chicken and vegetable meals and replaced with junk food similar to KFC. If I want to eat junk food I will go to some other outlet. Put vegetables on the menu I will go to Red Rooster again. Thought the food served up was junk. I think your marketing will drive away old customers as was the case today and I spoke with another who was as disappointed as I.
Desired outcome: return good meals to the menu
Rooster roll
I purchased a rooster roll today for my husbands dinner from the Musgrave street store in Rockhampton and for the 3rd time in a row we have purchased this product there has been bones in the chicken. I know that you have it printed on the packaging that you take as much care as possible but bones may be present, but what if this was a child eating thi...
Read full review of Red Rooster FoodsInjury in store & lack of service or concern
Concerning an injury/accident. This evening around 6:05 am I again received a leg in the Tropicana after ordering wing quarters in the drive through. I got out of the car same as last time, to go in and get it swapped over. After receiving the corrected order, I went to walk away from the counter and slipped over on the tiles where there were big round...
Their everything
Wish I can give this store negetive a million. This store allowed a pregnant woman to have old microwaved, cold food. After waiting an hour I called over 20 times. No tracking no text msg. Nothing as if we payed and no receipt or anything. When they didn't answer, I was furious. I cannot fathom getting cold food which is hazardous to pregnant women. I...
I purchased 3 x family chips from southern river red rooster on 31st march via drive through.
Arriving at home 10 minutes later we noticed the chips are very undercooked, they were either uncooked in the middle, and at best soggy. It happens. It's not a big deal. What is a big deal is how this was dealt with by the store manager. Upon calling to advise of the issue the only option that was given was to return the chips to be issued a credit...
Missing 2 wraps
Missing two wraps
food quality. presentation
We went through drive through last night. Noone in the store and the only car in the drive through and still took at least 20 minutes before we got our order. Chips were not cooked properly. The burgers were absolutely disgusting the buns tasted stale and were hard. The bacon was old and chewy. The onion rings were soggy and old, as if they had been sitting...
poor service
Today being Friday 6th march 2020
I proceeded to go through drive where i told to hang on which took 6 minutes then ordered drove to where i i pick up the food where i waited 11 minutes which i believe is poor service and i look at my rear view mirror to which there was a few cars behind
me.
Disgusting service having to wait that long 3 minutes fair enough like McDonald's or Hungry jacks but 11 minutes disgusting..
Please reply to this as i would like to know you received it
Regards
Haya
advertising
At 7.19pm on 01/02/2020 (as per my receipt), I purchased 2 Rooster Rolls from the Pimpama store. The conversation went like this: Me: Can I please have the 2 Rooster Rolls? Cashier (4832002 ChinmayM), as per receipt: Sure, that'll be $13.98 Me: Ummmm aren't they 2 for $10? Cashier: Only if you say it, ask for it Me: Say what? (feeling a bit confused at...
blt wrap and management customer skills
I received a home delivery and have to mention first it was extremely fast and the delivery guy had great customer service skills. In the order I received the BLT Wrap had black bits of bacon, as shown in photos. Another issue was at Christmas time I ordered through my app and put a promotion code through that showed up on my order but when I received my...
being sweared at behind the counter by red rooster griffith staff
I have been coming to this store since May 2018 and sometimes I order food from them on a daily basis. The manager and the staff appear to be Indian people with his wife and family members working there. On 27/1/20 at 5.00pm in the evening I ordered a chicken loaded fries and was served by an Indian woman which appeared to be the manager's daughter. I sat...
Read full review of Red Rooster Foodssurcharge not displayed before purchase
I went to order food on Monday the 27 th a public holiday. At the Burleigh Waters shop. They only had the 10% surcharge displayed at the pay window, after the order was made at the drive through. This is misleading. This should be displayed at the drive through entry so customers are aware before they make the purchase there will be a surcharge. This left...
Read full review of Red Rooster Foodsmanager currently running noranda store
I require a meeting for my 17 yo son with this manager and her line manager to discuss the employment experience of adam knox (first time job since leaving school). Adam is a trinity graduate and received a Top apprenticeship aWard and has worked for a number of bosses all of whom have given him glowing reports. Duringhis time under emilys management she...
Read full review of Red Rooster Foodsdid not receive correct meal. no answer from store.
Susanne Jones Delivery: 4 Jan 2020 at 19.00 order no: [protected] Please see the following: My issue is not with the delivery service nor with the girl from menulog. The delivery guy was prompt, well presented, polite and cheerful. I believe his name is Ethan. My issue is with a store which not once, after numerous attempts, answered its phone. Not once...
Read full review of Red Rooster Foodsdelivery never arrived
Ordered through app and order says it's been delivered and never received it have tried multiple times to contact store and left many messages no return of my calls. I was charged for this order aswell. I contacted the store and finally they answered. Was told as fair as their concerned it's been delivered. Could hear the delivery driver telling the manager...
Read full review of Red Rooster Foods2 × flavour combo 2 × chocolate mousse
Was made to wait at least 10 minutes just to receive cold and old chips which had no salt on them and the lettus was a browny colour that even smelt a bit off and to boot the lady who took my order was very rude and there was no apologies for the wait which you would think would be a high priority for staff All in all I was very disappointed as I couldn't eat the flavour and bearly ate the chips
Read full review of Red Rooster FoodsOverview of Red Rooster Foods complaint handling
-
Red Rooster Foods contacts
-
Red Rooster Foods phone numbers+61 289 058 400+61 289 058 400Click up if you have successfully reached Red Rooster Foods by calling +61 289 058 400 phone number 55 55 users reported that they have successfully reached Red Rooster Foods by calling +61 289 058 400 phone number Click down if you have UNsuccessfully reached Red Rooster Foods by calling +61 289 058 400 phone number 58 58 users reported that they have UNsuccessfully reached Red Rooster Foods by calling +61 289 058 400 phone numberHead of Human Resources+61 892 409 777+61 892 409 777Click up if you have successfully reached Red Rooster Foods by calling +61 892 409 777 phone number 7 7 users reported that they have successfully reached Red Rooster Foods by calling +61 892 409 777 phone number Click down if you have UNsuccessfully reached Red Rooster Foods by calling +61 892 409 777 phone number 25 25 users reported that they have UNsuccessfully reached Red Rooster Foods by calling +61 892 409 777 phone numberGroup Legal Assistant
-
Red Rooster Foods emailsfeedback.system@craveablebrands.com100%Confidence score: 100%Support
-
Red Rooster Foods addressLevel 12, 12 Help Street, Chatswood, New South Wales, 2067, Australia
-
Red Rooster Foods social media
Most discussed Red Rooster Foods complaints
not good enoughRecent comments about Red Rooster Foods company
Your advertisement
GrubHub
235 reviews
Sonny's BBQ
45 reviews
Nando's Chickenland
168 reviews
Nathan's Famous
22 reviews
Wingstop
276 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!