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RCN / Horror story

1 United States Review updated:
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I would like to express my dismay and horror at the services that I received from RCN customer service and other departments. I called to add additional telephone lines to my service. I wanted either to port a number from Verizon or use a number that I already had with RCN. It took me more then a month to do this and dozens and dozens of call to RCN. Although very polite, customer service personal was incompetent, completely non-helpful, wrong in most occasions, and distractive by disconnecting my main number that I had for 7 years with RCN.

Many times I spent as long as 4 hours on the phone with RCN being transferred from sales department to customer service to tech support to local care and back to sales dept. Often the representatives hang up or just transferred me to others so I had to start over again. Not a single time I was transferred to a supervisor after my demand. Either supervisor was unavailable or I was transferred elsewhere to a new representative to start over. Many of RCN customer service people assured me that everything is going to work in a short while but that was clearly a lie. Virtually nothing was done correctly and nobody seems to understand me.

Particularly offensive were two people from Local Care who did not respond to any of my requests and numerous calls: Michelle at extension 1167 and Bob at extension 1135. Bob originally promised a promotional deal that will lower my bill and promised an increase of $10 per every additional line. Even with third party verification RCN backed out of this deal. In stead my bill was increased by more than $200.00 per month.

Va
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Comments

  • Ko
      5th of Jun, 2008
    0 Votes

    RCN is freaking pathetic. My credit card number changed and I **cannot** get through to the billing department...or any department for that matter. I've called the two toll-free numbers (800-ringrcn and 877-rcnbill) and it hangs-up on me every time it tries to connect me to the respective department.

    What a joke! They can't even get their call center working correctly so I can pay my monthly bills!

  • Se
      8th of Nov, 2008
    0 Votes

    RCN has been charging me for dial-up internet service at 13.95 a month for 8 years. I only use the e-mail and run the it over Comcast and should have been paying 3.95 a month. This is outright theft year after year! I will be contacting the Attorney Generals office about this

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