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[Resolved] Rak Bank / credit card credit shield charge.

Contact information:

They without asking you would put a credit shield charge on your credit card

and when you request cancellation and reversal they would reverse only

the last month..

Any charge should be communicated clearly to the customer and not

just added to the credit card every month..

On top of that the reversal should include all previous month ..

Now can someone tell me if this is ok?

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Dear Customer,
    Please contact us on [protected] or provide your contact number for us to reach you.

    Regards
    RAKBANK Team

Or
Dec 05, 2016

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