The complaint has been investigated and
resolved to the customer's satisfactionResolved Rak Bank — legal and collection department
resolved to the customer's satisfaction
I would like to raised this complaint regarding the legal and collection department of RAK Bank Credit Card here in Abu Dhabi. Last 3rd Week of December 2016 legal department called our Commercial Manager telling him that they will file a police case against me for not paying my credit card. I asked them for the restructuring of my credit card outstanding as I am really in a very big financial struggle until now but they have told me they don't care about it anymore. I cannot force myself paying it as I have a difficulty in finances now. The Legal Department humiliates me here in our office by telling to our commercial manager that case will be filed against me. On December 31, 2016 TDC Lawyer sent message to my registered mobile number informing me that my cheque issued to them was ready for clearance and gave me the mobile number of the person who will give to me the details of my Police Case. I have already a police case raised by them and I am waiting for the court hearing, but I was surprised when somebody from the Legal Department asked me to restructure my Outstanding Credit Card Balance and enforced me to signed the documents. He even came to our office and forced me to signed the documents. Why should I do such things where infact they already file a police case to me. I am being harass by them to get payment, but I already have a case filed by them. Is this acceptable? case was already filed but then they are still harassing me here in our office.
I asked so many times to them but they never grant my request. I am so stressed and caused by blood pressure goes up into a very critical level. This harassment will kill me, I told them this will not pay my life. I am a single mother with 2 daughters which I support for their studies, supporting my aging mother and my father who undergone as Heart Bypass Operation and supporting my sister in her medication of her Lung Cancer. I want to avoid stress which will hamper my health.
The complaint has been investigated and resolved to the customer's satisfaction.