Qatar Airways
reviews and complaints

My flight was on 3rd June and route was Baton Rouge (American airlines 2826)-Dallas (Qatar Airways 730)-Qatar (Qatar Airways 640) - Dhaka. My last name is Khan and my reference number was OKNLFE. I had 2 extra luggage and I paid the charge ($400) to American Airlines. From Baton Rouge to Dallas, the flight was delayed and I was maybe the 2nd last passenger of Qatar 730 flight. A person who on the desk ask me that, are you pay extra luggage fee? I answered yes. He wants the receipt and I gave him. After checking that he suddenly wants to take weight my carry-on bag and it was more than 7kg and he charged $250 for that. I want some time to throw out something from my bag but he replied we do not have time; either you left the bag or pay 250. I have one questions about this incident:
1. Why only my carry-on bag only weighed? There are also another passengers beside me but their carry-on was not weighed. I also asked at least 20 people about their carry-on bag weight of the same flight and their bag weight was similar to mine (I had portable weight scale in my backpack).
I think as I paid extra luggage fee to American Airlines so they just charged me to earn some money. That person behave was not good and he was rude. His attitude was not welcoming. How can he say that ” either you left the bag or pay 250”?
Everybody knows, carry-on bag always has more extra weight and it is an open secret. People try to take more in carry-on luggage. I also did that. If they maintain the rules for everyone, I do not have any complaint. But they only weighed my carry-on bag. Why? As a passenger, this is my right to ask. If they check my luggage more for security reason, I would not have any complaint. They can do that. But how it is possible for taking only one passenger luggage weight only?
I want the explanation for this unusual behavior. And I hope Qatar Airways refund the money and ask for an apology for their bad attitude.

I purchased three tickets through an agency called ITN LLC also known as ASAP tickets the confirmation numbers are P4ASMM and P3VS88 that were scheduled to leave DFW airport on Friday 9th July 2017 to EBB (entebbe)

We arrived on time at the airport but my son and I were declined to board because the supervisor on duty at DFW airport for Qatar on that day Friday 9th July 2017, stated that we were late and therefore being late means it's a 'no show' and that we had to contact the agency where we purchased the tickets to reschedule our flight which is why I submitting a complaint.

Upon arrival at the airport, we got in line like all other passengers myself, my son and my nephew and this was about an hour before take off. While we were in line, my daughter who is 13 months old who had escorted us with my wife wandered off accidently from my wife and me and my son were forced to leave the check in line so that we could locate her in the airport.

My nephew stayed in line so that he could keep our spot being that it was almost closing time for check in and boarding was about to start. The flight was departing at 6.25pm central time and we returned to the counter at about 5.30pm after we had located my daughter within the airport. The supervisor at that point informed us that me and my son were late which means it is a no show and that only my nephew could board.

I attempted to explain to the supervisor at the front desk that we were in line and on time but because of the circumstances that occurred prior to our check in we were forced to leave briefly to locate our daughter who had wandered off in the sea of people at the airport. The supervisor at that point stated that he had to leave and supervise the boarding and simply left us standing at the counter.

I spoke with another front desk agent that was there while it all happened and he informed us that if we could not get on the flight that day, the supervisor would be able to book us on the next flight that was leaving the following day when he returned from the boarding area for that flight.

We waited patiently for the supervisor to return which he did after about 45 minutes. When he returned he did not want to listen to anything that we were telling him. He was so rude to us and unsympathetic to our situation. I asked him why he was being so rude and arrogant like we had not paid for our tickets and he simply stated that it was not his problem and he told us to contact the agency where we purchased the tickets.

I informed him that the agent at the counter had told us that only the supervisor could book us on the next flight which is why we waited for him to return since at that point we knew that we could not get on that flight. The supervisor then stated that he had already told us what to do that he could not waste another 15 minutes explaining to us the same thing. I told him that we understood what he had told us but we wanted him to listen to what had transpired that caused us to leave the check in line.

Fortunately or unfortunately my nephew was able to board even though I tried to explain to the supervisor that, my nephew was only 14 years and had never travelled that far by himself with a layover of over 15 hours. I tried to explain to the Supervisor that the reason I was travelling with him was because of the long layover in Doha but the supervisor would not listen and he walked away.

I contacted the agency as I had been told by the supervisor and I was told that they had received a report stating that me and my son were a no show to which I stated that it was incorrect. The agency then attempted to conference Qatar airways while I was still at the airport to see if we could rectify the situation but we were unable to resolve it then since the offices in the US were closed at that time and the only customer service agents we could get on the telephone were overseas. The overseas agents informed us that our situation can only be handled by the customer service office in the US so we had to wait until the next day Saturday at 2.40pm central time when the Qatar office at DFW airport opened.

As I write this complaint, I have contacted Qatar airways customer service (US)and spoken with a John a manager at the Fort Lauderdale office and I was informed that I have to wait until Monday before anything can be done to rectify my situation. The agency through which I booked the ticket has also informed me that I am going to have to pay what they termed as no show fees, plus exchange fees and any additional airline fees since the price of the tickets changes which they said will not be less than $400.00 including the ITN agency fee that was reduced for me due to the situation to $175.00.

The tickets that I purchased cost $2, 286.00 plus $200.00 that I paid already for extra luggage. I have been informed by the agency that if I don't want to pay additional fees for the ticket, I would have to wait until next Saturday 17th July 2017 that way I only pay just the no show fees and exchange plus the agency fees as the ticket price would still be the same since all tickets throughout the week increase to over $900.00 for me and my son.

I am writing this complaint to add to the ones I have read from other customers online about Qatar airways and most of them are not good. I lost my uncle in September of 2016 and we used Qatar airways to transport his body to EBB and the experience I had was excellent.

I do not think that it is fair to your paying customers to be treated with no regard especially the supervisor in charge at DFW airport on Friday 9th July 2017. He was totally unprofessional and disrespectful and I hope he does not treat other passengers like he treated me and my family. 

I can't afford to pay extra for my tickets since the reason I chose Qatar airways in the first place was the cheap price of the tickets. It is going to end up costing me more simply because I thought I was getting a good deal with Qatar airways. I am simply requesting for those fees to be waived by Qatar and find me a flight sooner than next Saturday the 17th as the problems I had at the airport were beyond my control.

I have logged a separate complaint to the CEO about the supervisor on duty at DFW on Friday 9th July 2017. Unfortunately I did not get his name because I did not think that the situation would get to this. I hope he will be taught or coached on how to handle your loyal customers.

I hope someone can look into this! thanks.

Our family (four Members) traveling to Manchester from Dubai by Qatar Airways ((QR1021 & QR0264) with ticket reference number WIYPB3.
In Dubai on 31/05/2017 at check in counter we checked in five bags weighing total 77 Kgs. At Manchester Airport we noticed only four bags were received against five bags, also we have handed over only four tags. Our most heaviest bag weighing approx 30 kgs was left behind at Dubai.
In Manchester we lodged on line complain on 02/06/2017 (Ref# Qatar Airways Case RES4045634). But there was no proper response.
The bag contains:
Our further travel documents (Train tickets from Prague to Vienna to Warsaw in Poland).
Our official suits (as we had official meeting in UK/Poland) and daily casuals.
All our official meeting/presentation documents.
food items and utensils for our daughter who is studying in Prague.
Our valuable goggles, dress materials, make up kits including electric shaver and so many regular used items.
Due to loss of this bag we have Purchased all new cloths and tickets at extra cost. No need to say we lost our valuable time for this procurement otherwise was our leisure time.
in addition the value of mental stress is not countable.
The whole trip from 31/05/2017 till we landed on 08/06/2017 was in tensions and arguments among us adding the loss and loss.

We totally lost all the enjoyment of this family tour due to small mistake of one person that is cause of pure negligence at check in counter.
This is not at all tolerable and we need our complete recovery of loss.

In addition while returning to Dubai on 08/06/2017 we found our bag in store labeling it as Unknown (Tag No. is DXBXH96170)
we contacted DNATA representative and identified our bag.
however he refused to returned due to there is no official letter from the airlines to do so.

To conclude i request you to return our bag and refund all the loss incurred by us in the entire journey.
Appreciate your quick response to the following persons

Mr. Rajendra K Saple, Mobile +[protected], Email: [protected]@cameduae.com
Mrs. Kiran R Saple, Mobile +[protected], Email: [protected]@cameduae.com

In bahrain...i booked ticket in qatar..from bahrain to amritsar...
I want to rebook the ticket or take full refund.

So for this ..i want tp talk with custom care..
But they are not responding in bahrain..showing busyyy.even i called in qatar also...bt they did not give me any respond...
And i spent all balance of my mobile...

Verrryyyy baaaaadddd...
Service from you...that i am not expecting from you...

I have booked 6 tickets under QMZ7DG from Dubai to Bali (via Doha).
Due to the current political situation, I am trying to reach Qatar Airways to initiate cancellation and full refund of my ticket.

I do not want to wait now and also do not want to switch to any other airline.
Please refund my full ticket immediately.

I am confident that you'll be doing it in priority if customer service is your benchmark

Waiting your reply soonest

What can I say about my recent experience on Qatar? Other than to say very disappointed, underwhelmed, disgusted with the lack of Customer Service, disinterested and unhelpful staff on the ground lacking substance and direction giving out incorrect information (I should know as I have worked in airline and agency for over 40 years) uncaring and unpersonable staff. I recently noticed that QR have been pushing for passengers to book online. Well perhaps passengers should think again and book with another carrier as after my experience on Sunday 28 May this is what I intend to do. I paid for 2 tickets from Johannesburg to Venice online on 04 May 2017. The money was debited to my credit card on 05 May, therefore QR received our money and subsequently issued our tickets. 24 days later when we checked in at Johannesburg we were told that our credit card that was used for the transaction needed to be verified - which I had no objection to. However what I did object to is the goings on behind the scenes where my credit card was out of sight and they set about debiting and crediting my credit card. Anyway these additional transactions were denied by our bank and the airline refused us boarding due to them not being able to verify the card however they had 2 sets of passports that showed that the credit card holder and passport holder is the same person but this was not good enough for QR which is not right - if our passports are good enough for immigration then they are good enough for all other checks! But QR would not accept this and we had to pay again in full for our tickets! This amounts to fraud. How can you expect to be paid twice for the identical trip? Shame on you Qatar airways! They have promised a refund and to send us correspondence via email regarding this matter however neither have been received and our credit card still shows both debits. I tried to speak to a Supervisor about this in Doha but they couldn't provide me with any answers. The staff at the airport in Joburg suggested we speak with the staff at the airport in Venice upon arrival yet upon arrival their office was closed and they should have known this. To say we had THE most stressful, trip EVER on any airline doesn't even cover it. We were severely inconvenienced and the last ones to board the aircraft in Johannesburg. I tried calling QR in Joburg this morning to see when I'm going to get an answer as to when I'll get my money back but we are yet to receive a call back which is just disgraceful. As for what they say regarding verification of credit cards and that all airlines do it is not true. I usually book my air tickets online and just recently travelled with Qantas, South African Airways and Emirates and this was not the case so did not appreciate the incorrect information and as an ordinary passenger you wouldn't know this! So QR suggest you get your act together and contact me as otherwise this will get bigger than Ben-Hur

1.Flight Delay from Riyadh To Duha lead to miss the connection flight to london that caused me problems in London and be late in my programe and my todo list
2.Going back to Riyadh the same thing besides waiting for long Hours around 10 hours. that caused being late for Office.i need an explanation and take action you have to make up to me.it was a really bad experience.

*Looking for a fast respond
*a CC copy for IATA
Mobile:[protected]
Email:falak.[protected]@gmail.com

Dear all,

Hope my e-mail finds you well,

Kindly i have a real issue with Qatar airways on November 2016 i booked a return flight from Cairo to Montreal, i was trying to book it from January 2017 and back to Cairo on December 2017 but i couldn't online as it was available only till May, so i called Qatar airways customer service and i have been informed that because it's too early so it's not available so i can book it till may and then to change and ill pay for the change fees and they confirm as long as i book at low fare so when i change it, ill pay only for the penalty of the change fees and that's it, i hold the booking online and contacted the customer service for another time and the same message i got for the second time then i went to Cairo airport office to pay for my flight and for the third time i asked and the employee reconfirm the same message for the third time that when i will change the flight ill pay only for the penalty 40$.

Attached are the documents i got for cairo airport office and there is no mention for any change fare that i have to be charged for and even no employee from Qatar airways informed me about that.

while I'm in Canada and was trying to change my flight so i couldn't again as it was only accepting the change till July, so i contacted Qatar airways Canada so i have been informed that i won't be able to change it online and the maximum to extend it is till November only and i have to pay as well for the change fare!

i called Qatar airways Egypt which alreay they are responsible about that from the begging so all what they have is one message that i have to pay and thats it while it's their issue and there is a recorded calls that you can check to find what exactly happened to me.

i called Qatar airways in qatar trying to find a solution to my case i paid too much for the international calls either to Egypt or Qatar just to get nothing in reverse.

Already i sent a complaint online and i got a reply after already the date of my flight and that i have to pay.

At qatar airways in qatar there is a supervisor his name is yasser what he did that he cancelled my flight and promised to check with cairo office and get back to me and there is no response at all because he cancelled my flight and thats it.

and now after all this hassle and the calls i paid to get my rights as i didn't get the right clear message from the begging so i'm punished my flight is cancelled i wasted my time and my money for the company that is playing their clients and at the end i have to get charged with a high fare rate from Montreal to Cairo.

i sent many e-mails and seriously i felt i'm begging people and i got treated in a very bad unprofessional way which i never expect it from Qatar airways.

As i had a serious issue and i have no time to just go around in circles and when i call Qatar airways they ask me call Egypt and already i called them and got nothing from all.

i'm sure already that even i waste my time writing this email and ill be treated the same as no one cares or even respect the clients in your company.

All i wanted is to change my flight as your team informed me without any hassle and making my days like hell and because no one informed me about the fare change and even the documents i have there is nothing mention there.

My name is Mirette Milad
Membership Number
[protected]
Mobile number +[protected]

Hi,
This is so disappointing that the gates are closed and we are not able to board 15mins before the time. Even their is no announcement at all. This is not acceptable at all. I am a frequent flyer at the other airlines but this is my bad experience for the 2nd time. Even the last time it was over booked and I was rejected and had to wait. This is not good for Qatar airways which is highly ranked. Looking for your kind co-operation.

Dear all,

I traveled from johannesburg to helsinki via doha on saturday the 13th of may 2017. below is my trip summary:

Booking reference: vd6sai
Departure date: saturday the 13th from johannesburg
Flight number: qr1368
Arrival date to doha: sunday the 14th at 06:00 am
Class business

Then,
From doha on sunday the 14th at 08:20
To helsinki on sunday the 14th at 14:40
Flight number: qr301
Class: business

I noticed that my summer blue light jacket (mark boss) has been smashed in the back during arrival to my final destination (helsinki).
I am not sure what has happened inside the luggage locker. I reported the damage to the qatar airways assistance in place, so she has been very polite and kind to take a picture of is and registered my contact info.

I didn't receive any claims registration number or any additional info. how to follow-up the case. I didn't hear from her since then

I consulted the local web site for qatar airways here in finland seeking for appropriate guidance, unfortunately I found the content of it very poor and couldn't progress further. I called the local number here in helsinki and explained the case. finally, I only get e-mail address where I should send my claim.

I found it very unusual to deal with case in a such manner and even promising to revert back by next coming days.

Please let me know your thoughts!

Kind regards,
Jomaa nasri

Phone: +[protected]
Jomaa. [protected]@ericsson.com

Hi,

I travelled from chicago to kolkata (boarded flight qr0726 at 07:45pm from ord on sat 20th may and qr0540 at 06:50pm from doh on sun 21st may) using qatar airways, and my stuff was taken out from my bag which included electronics like (gopro and amazon alexa). this is my first time travelling using qatar after seeing good reviews and this was not really a good review airline is expected to do.

I kindly request to return the stuff, if not found refund the price for the same. I will give further information if I get a reply of this complaint.

Thanks!

Ritesh kayal
Frequent traveller
+[protected]
+[protected]

I talked to an agent with this no:[protected] on Tuesday May 16 around 9:14 Am local time here in St. Louis, Mo USA and asked him about amount of extra charge of overweight on one of our luggage.
He told me I need to pay 65$ at the Airport to America Airlines .
I was ready to pay only this amount at airport but representative of American Airlines asked to pay 100$.
We had tough time discussing with them and really was headaches! if I was not miss guided by Ghatar agent, we wouldn't have this tough time talking to supervisor and wasting time.
I have complaints about this and seriously asking you to take care of this. Why should your agent should provide us with wrong information and causing such situations for us. ?!
passenger: parvaneh Ansari
ETKT 157 [protected]
flight from St. Louis, Mo to Dallas on May, 20th then to Doha then to Tehran.
My contacts:
tel: 1-[protected]
Email: [protected]@yahoo.com

This is what I had experienced:

"For our holidays, we planned to visit any two destinations, we opted for Dubai as one destination, and then saw an advert from Qatar Airways saying if you travel with Qatar Airways then you can get free transit visa for of up to 96 hours for touring Qatar. We decided to make Doha as our second destination. Even though the tickets were available at a cheaper rate from other service providers, we purchased our tickets at higher rate from Qatar Airways so that we obtain the free transit visas for Qatar. We fulfilled all conditions for the Qatar transit visa, this includes paid air tickets on Qatar Airways, confirmed hotel booking in Doha, stay duration in Doha from Entry to Exit not exceeding 96 hours, and we went to Qatar Airways offices in Dar-es-salaam with all original documents including passports and hotel booking vouchers and they are the ones who submitted the visa applications. Thereafter it took almost three weeks for them to reply, and the reply which came after that long time of processing visas was that our transit visas were not approved. We got so disappointed not because they did not approve our visas but because they took three whole weeks to reply and their visa rejection came when it was nearing our travel date and thus we were remaining with no time for applying visit visas for other destinations such as Oman (via Oman Air) or Turkey (via Turkish). We visited Qatar Airways offices in Dar-es-salaam and asked them to atleast let us know the reason for the rejection of our visas and why it took so long for them to reply, but they were just tongue-tied and not helpful at all, did not receive any kind of support from their Dar-es-salaam office. So, we decided to get our tickets changed and remove the Doha route and visit Dubai only, they changed the tickets as we requested them and then there was extra amount which we had initially paid because of Doha route which they were supposed to refund us, they were not ready to refund cash or return the refund amount back to my credit card, they wanted to provide me with their discount vouchers for the flights which we will book with Qatar Airways in future, we told them we have no plans to ever travel again with Qatar Airways and thus cannot accept these vouchers, they were not bothered at all about the problems/difficulties faced by their clients because of them, so we just left their office without collecting their discount vouchers."

Qatar Airways no doubt is the No .1 aviation company. But how you people treat your employees, makes you worst.

You cheat employees with their jobs and with salary.

I resigned because you people assigned me an helper job while inform about different job description. And forced employees to do overtime.
Over and above that I have still not received my 2 months overtime amount and 7 days salary. Just because of you line manager Roshni in Bonded Stores.

Stop fooling around with people, behave like No 1 organization.

Dear Sir/Madam,

Kindly informing that i lost my gold locket (Tamil Traditional Thali Dollor) while on traveling from Doha to Thiruvananthapuram on 7th May 2017. Due to my son medical issue i travelled an emergency to TVM and during travelling time i am holding that locket in my hand and praying . After reach to immigration desk in TVM airport i realize that i lost my gold locket and immediately informed to the Qatar crew member.. As they informed to me that nothing found in the flight. They did not file or record any complaint on this lost.
But i am 100% sure that the gold locket was loss in the flight only as it was in my hand.

That golden locket sentimentally i believe that its very holy full and always giving me positive energy when ever i feel trouble.. I have a huge beliefs and thoughts on .

Appreciate if you could investigate and find out my lost chain locket ... My seat number was 12F, Fight Number 506

Its really big help and support if you could help me to find out.

Thanks and Regards,
George

My name is javier carinena and I write to complain about the extremelly bad customer service and experience I have been put through by qatar airways, and to request some compensation,
My flight qr943 from singapore to doha has arrived late (At 14:10) and even though there was plenty of time to make it to my transfer flight to madrid (Scheduled at 14:25) the airport workers have not allowed us to make it because they say “in doha airport all transfers need to be done with at least 45 min.”. It is a shame because there is enough time to catch the flight and as I stated to the workers, if I don’t catch that flight I will not make it for the job interview, which is the entire reason why I am flying to spain.
The workers took me to qatar airways counter where I was offered a hotel room, a taxi to the hotel and back, and a meal for qar 175 (Approx 50 usd). I asked for some kind of positive compensation such as miles or an upgrade to business class. They said no to both. Well, putting me in a hotel and giving me food only substitutes for an expense that I would not need if were in the flight (Because I would sleep in the flight and eat the on board meal) so really I am not receiving any positive compensation for the delay to go home and especially because I am missing my interview.
Next, they ask me to wait for a shared cab for “maximum 25 min” according to the melia person at the airport. It took exactly 1 hour and 10 minutes!.
We arrive to the hotel around 17:00 and I say I would like to eat. They tell me that I can only eat between 19:00 and 23:00…ok, again another gesture of care for the customer. Are they torturing us? I have not eaten in hours, I am here because the flight was delayed…is it so hard to give me a sandwich?
Finally, they put me in a flight at 1am to spain, and after 51 hours travelling I arrive to spain. Of course, I missed my interview and still have not managed to get a new interview time so chances are that I may have lost the job for which I have been applying for months.
The cherry on the pie…qatar airways lost one of my bags, which only appeared 2 days later.
For the above mentioned I feel that the customer experience I have been put through by qatar airways is horrible. I have missed my interview, I am stuck in doha, I have not been given anything whatsoever to compensate (I insist, giving me a hotel for 5 hours and a meal and a taxi is not a compensation since I would not need them if the flight had not been late. This is just taking care of my expenses for the extra day but not repairing the damage caused to me, nor making it up for me).
It is somehow funny that this happens to me now that I am writing an article about good and bad customer experiences. I guess, this is a good learning for me at least.
I request miles equivalent to one long-distance flight, such as the distance between madrid and singapore, in compensation of the torture I have been put through by qatar airways and by making me miss my job interview. I look forward to hearing from you.
Thank you and best regards.

1.
First Ticket Bought - Ref ZQD488 - Maiden surname used, system did not allow a name change . Had to cancel ticket, apply for refund and booked new ticket . After 11 weeks still not recieved the refund !

2.
Wanted to upgrade tickets on return flight - 36JTJI and ZQD488
Zagreb City Qatar office said its possible, airport sales office said its possible
but must be done at check inn counter . The check inn counter firstly said no
they can't do it, then yes they can ...Then after 40 min they said there are seats but they can't do it since the system can't give any pricing for the upgrade.

No one knows what is going on, every body advise you differently ...
AND STILL NO REFUND !

Hi there, My Name is Jatin Patel who travelled from Dubai-Doha-KL dated 1st May 2017 QR 844 @ 19:40 hrs from Doha through business class. Firstly I had a valid visa issued by the Malaysian govt thru online process but ur airport staff identified an issue on the passport date of issue and date of expiry where the DD/MM on the visa and passport was not in the same order. Fine, needs verification but it took them 2.5 hours to work to look for a response (from embassy/ Qatar / KL office) but at the end no response at all. I myself arranged and online visa and requested them to put me to a 18:30 hrs dubai-Doha flight so tht I can get into my scheduled 19:40 hrs flight. The response I got from ur ground staff tht the staff in Qatar are busy with a flight and hence can only response after the flight is done. Seriously u guys claim to be one of the best and this is the professionalism? What can a person do in dubai if ur qatar team is busy? Secondly my name gets announced at KL airport and my luggage was not loaded.. Now it's been more than 12 hours but no clear response, I have come here for conference which had certain cultural dress codes and it has gone for a toss. I am forced to spend additional money on stuffs from clothes to undergarments to body spray perfume foot wear and everything which already exist with me.. it's is so disappointing, all the essence of the conference for which I spent so much money is gone.. I would still request to get a professional response from ur side.. The damage is already done as the conference starts tomorrow morning with my cultural outfit.. however it will reduce the pain if you take an immediate action on this.. Yours truly unsatisfied and disappointed customer.. Jatin Patel

Airline PNR:6WEIPB QR 573 Tue 11 Apr 3:40 .I have travelled from blr to Doha via Qatar airways. But in bangalore Qatar airways staff was very rude.I had to travel to USA alone with my 3year old twins via Doha .and I got overall 6 checkin bags 7 kilos was extra weight and they wanna charge all the bags where ever extra.i asked to consider extra 7kgs weight as one extra bag and I will pay for one bag extra.They didn't agree they 've asked reshuffle and repack those extra weight in one bag .it was 3:00 am and one side my kids were crying. still I removed extra luggage and they've checkedall the bags weight, one side kids r crying.they took so long to check in my stuff.and they asked to carryon 3 hand luggages .they can't checkin my hand luggage. they should've checked in as I've two kids in hand, What's wrong and what big difference for airlines in checking our hand luggages instead of carrying. Just think how difficult it is with a stroller and hand luggages.they should understand our situation also. After long discussions ground hostess called two persons one of them is bit elder and speaking very rude, saying 'who asked you to bring so many luggages if u are with children"., Is this the way they speak to a passenger.see we r not traveling freely and as per their regulations I've limited my luggage weight as well, and I've not crossed any regulations.After all I asked to checkin my carryon luggage as my hands r full with my kids .no manners to him.and while changing connecting flights they didn't hand me my stroller . How should I walk all the way to the next flight.as one of my kid was in deep sleep in the other hand carryon bags. I had to walk all the way up to immigration and next flight And no mobile cars .they say that is for wheelchair people .even after reaching atlanta also I didn't get my stroller I had walk all the way holding one kid in hand and in other hand with luggage.one more kid walking with me up to baggage collection center .

My name is Melina and I usually book my tickets with Qatar Airways to Dubai. I was told that I have a disease and started chemotherapy in Sweden. But I wanted a secound opinion and booked a ticket to Iran to find out if there are other chances of surviving my disease. I have both Swedish passport and Iranian passport. So I booked my ticket to Iran after 18 years on April 20th from Copenhagen, when I was leaving my bag, your employee who was Pakistani forced me to buy a return ticket and asked me why I do not have a visa (I do not need a visa to go to Iran when I have an Iranian passport), then he asked me why I go to the Iran, I told him about my disease and treatment and maybe they can help me in Iran, he laughed at me and told me that everyone goes to Germany for treatment but you go to Iran! he starts to mock me and told me you're sure it's your passport because of my veil. He forced me to buy a return ticket and I ran last minute to fix a return ticket. There were no tickets so I had to buy a ticket with an airline that I never usually go with. I travel either with qatar or emirates whenever I travel.

I was forced to buy my ticket. He also decided that I have to go back to Sweden within 30 days because of a visa which is wrong because I am no stranger in my country. I have an Iranian passport.

I am really sad and will not let go of this because I have been attacked by the employee and his behavior. He forced me to buy a ticket that I did not want but had to, otherwise I could not travel.

I have a referral from doctors in Sweden and now ive booked an appointment in Iran, which means that I will have a referral here when I meet a brain surgeon.

The same day when I bought my return ticket I sent an email to the other airline but they dont want to give my money back.

I will report this and would like to forward this to someone responsible for Qatar airways.