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Qatar Airways / lost my baggage

1 United Kingdom

Dear Sir/Madam,

I travelled from Chennai Airport to Doha and Doha to London on 19th January 2010. I got stuck up at Doha for two days due to bad weather condition in UK. Then, I have been given an option to travel Manchester which to reach UK since the Heathrow Airport is closed and they had diverted the flights to Manchester Airport on 21st January 2010. QATAR airways informed me to collect my baggage’s at Heathrow since its has come to Heathrow and they diverted me to Heathrow in Bus. After reaching Heathrow Terminal 4, I enquired at QATAR office and they asked me to wait for 3 hrs and finally a person came to get my details and he gave me a number to ring up and arrange for the baggage delivery but nobody pick the call whenever we call to that number . I tried to find the number from internet as well and that does seems to be attending. Finally we reached the home at 1 midnight on 21st January date. Next day we had been to Heathrow airport to enquire about the baggage but still no response from the QATAR officers. They are not even ready to come down and talk to us and he says he sits in the first floor. He has got too much work to attend. He is not ready to get any information from us and didn’t provide any details about my luggage as well. After the telephonic conversation with him very next minute I heard it from one of the Qatar officer saying he had left for the day and not ready to help out at this moment.

We have been given a number to contact the baggage department. QATAR people gives us different numbers to contact but no one picks the call and if we call them. I am calling them whole day from morning to evening to get them on line but it keeps ringing and does not seem to attend.

Am travelling to UK for the first time so I booked a cab from canary wharf to Heathrow airport to meet the QATAR people but there is no proper response and no information about the baggage until this minute. We had spent lot of money on baggage collection and right now we don’t have any dress, Documents, food items and personal belongings available with me so am spending a lot every day. I am not able to attend meeting at office without my personal belongings and dress. It really affects my business and the relationship with the Customer.

So, QATAR Airways has to bare all of my daily expenses until I get my baggage.

We contacted the Person called Mr. Deen/Dean, Mr.Eric at Heathrow Terminal 4 – QATAR air ticket service.

This is the worst service that i have ever seen in my life so this would be the first and Final trip with the QATAR airlines that i make and i would not recommend any of my colleagues, friends and relatives to travel with QATAR and also am making arrangement with my office travel desk team to stop the bookings with QATAR.


Please find the below flight details

Passenger Name: Srinivasan Vijayaraghavan
Journey date & Flight Details :
19th January 2010 From Chennai to Doha – QR 277
21st January 2010 From Doha to Manchester – QR 2045 (Special Flight)
Baggage coupon name: QR428964
Passenger Ph No: [protected]


Regards
Vijayaraghavan Srinivasan

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