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Progressive Business Publications / Harassment and Fraud

1 370 Technology Drive, Malvern PA 19355, PA, United States Review updated:
Contact information:
Phone: 1-800-220-5000

Our corporation never agreed receive their "newsletter" nor did we receive it. What we did receive was threatening communications from Cathy Rema at International Credit Recovery. I explained to her that even if PBP had contacted our HR person, he does not have the authority to bind the company in a contract for services. I explained she was on notice that the contract was invalid and that to pursue payment would make them liable for a false claim as well, but she insisted our HR person should have told them that at the time which made the contract valid. Her reasoning baffles me. This company is a scam, pure and simple. Avoid them if you can.

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  • Te
      29th of Aug, 2011
    0 Votes

    I think what happened here was Progressive called your company looking specifically for the HR manager about a human resources newsletter. They were told they could look at this newsletter for free for a while. If they said they couldn't authorize it being sent, they were likely told something like, "Oh, surely you could recommend it for the budget even if you don't handle subscriptions, right?" And the company's idea of a contract is a verbal one where they ask your date of birth, name, and email. But if you don't give them these, the contract is still binding if they have your name.

    Progressive doesn't care if they're selling to someone who has no authority to sign a contract - they gussy their script up to sound like it's not a contract. They make it sound like they're just going to toss you a couple no-strings-attached newsletters to see if you like it and if you do, you can subscribe. Yeah, in a perfect world, that would be good business. But no, they make sure they talk at mach speed when they say the newsletter is actually a subscription that needs to be paid for, and that the bill you use to cancel the thing with doesn't arrive until after the free trial period is over. And if you don't pay for those newsletters, you'll get threatening phone calls from ICR, which is Progressive's cute little equally scammy collection agency.

    In short, Progressive twists their words just enough to mislead people into buying their trash, but also just enough so they aren't lying to your face. Plus they record all their sales calls so if you decide to complain, they can whip out the tape with your call on it to prove to you that you agreed to everything (when you may not have even heard everything that was said). And since there's no law saying you have to talk at a certain speed when selling things, they can rush through the details that would make 99 percent of the people they call not order from them. I'm sorry to hear they've scammed you too.

    I would suggest calling the customer service line at 1-800-220-5000, and if possible, make it so your company does not accept calls from places that block their numbers. PBP does this because they don't want anyone calling them back to scream at them about their scamming; by blocking private numbers, they will not call you since their phones don't allow them to unblock their identity.

  • Yr
      16th of Apr, 2012
    0 Votes

    This company is a complete RIP OFF. I'm dealing with them now and am furious. Because their newsletters and bills look like junk mail, I'm sure they were tossed out before they reached me. Also, they supposedly e-mail me every issue; that NEVER happened. For a company that "teaches" customer service, theirs is exceptionally BAD!!!

  • Tf
      7th of Mar, 2013
    0 Votes

    Please send your complaints about fraudulent conduct regarding International Credit Recovery Inc. and Progressive Business Publications to the Federal Trade Commission, the Federal Bureau of Investigation, E consumer .gov, the Better Business Bureau, and/or your local General Attorney's office.

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