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4.3 700 Reviews

ProFlowers Complaints Summary

88 Resolved
126 Unresolved
Our verdict: Dealing with ProFlowers, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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ProFlowers reviews & complaints 220

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11:52 am EDT
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ProFlowers unauthorised sharing cc information

ProFlowers.com & IC-Free Shipping.com

When ordering flowers from ProFlowers.com you will be enticed to click on a free shipping coupon. Accepting this coupon enrolls you in a membership to IC-freeshipping.com.

IC-freeshipping.com obtains account information from ProFlowers, and without notification, charges your credit card account a monthly membership.

It is a small debit transaction can go unnoticed. I didn’t see mine for 5 months. The transaction on my credit card statement had a phone number for IC-freeshipping.com. I called them, proflowers and my credit card company; my credit card company is removing the charges and blocking ic-freeshiping from my account. Proflowers and ic-freeshipping denied sharing my account information; they stated that I had to enter it. I did not! I asked them to review their websites and change this deceptive phishing scheme!

I will never use proflowers again and have advised everyone I know to do the same.

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Jessica531
Glastonbury, US
Oct 14, 2010 12:16 pm EDT

I would like to apologize for any confusion our program may have caused, and would be more than happy to discuss your concerns with you. Please feel free to contact our Customer Care Department 24 hours a day, 7 days a week at [protected], and one of our supervisors will assist you.

Emma
Customer Care
Insiders Club

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9:32 am EDT
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ProFlowers rip off /scam

I too am a victim! I have been billed by Easy Saver Rewards (EASY SAVER [protected] PA) for $14.95 per month since making a purchase on Proflowers.com in May for mothers day.
I just now discovered I was charged 5 (times) by that company for $ 14.95 because the way they declare the charges on ones debit card makes it harded to detect:
RECUR DB CRD EASY SAVER 09/28 $14.95
PURCHASE EASY SAVER 07/06 $14.95
PURCHASE EASY SAVER 08/03 $14.95
RECUR DB CRD EASY SAVER 08/31 $14.95

Easy Saver is apparently associated with ProFlowers and I inadvertently signed up for their 'services' while placing my order. They claim that I requested to be a member when I replied to an email after placing an order. I do not recall replying to any email or asking for the service. Obviously, their business practices are disingenuous at best, since I, and many others, have been fooled by this blatantly unethical business practice.

I called my Bank and they gave me a number to call which I did [protected]. I talked to a service rep. named 'Cody' and he was willing to give me only a fraction of my money until I threatened to get the FBI and Media involved for possible FRAUD schemes they are doing. He put me on hold and finally confirmed they would immediately stop the charges and also refund me 5 times $ 14.95

It took me unfortunately 5 months to discover this and according to many websites out there this is happening to a LOT of people. Sincerely
Mandy

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3:28 pm EDT
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ProFlowers ic-free shipping.com

BEWARE of the membership to FreeShipping.com

When ordering flowers from pro flowers you will be notified of a free shipping coupon. Accepting this coupon, actually is enrolling you in a membership
to IC-Freeshipping.com.
(READ ALL THE LEGAL BULLCRAP)

they will obtain all account information from ProFlowers, and charge your account a reoccuring anual membership without notification.
THIS IS CRIMINAL.

the information will com throught you bank with a phone number, and they
are very willing to cancel your membership and refund your money.
however, I question how many people really check their accouts as closely as me.
I saw a charge from a place which did not ring a bell, so I investigated.

I think this techinique is dishonest and sneaky, and Pro Flowers needs to be held responsible.

there are plenty of other respectable on-line flower places which run a more honest business that ProFlowers...

THIS is A SCAM...they are not charging alot, so the small debit transaction can go unnoticed, however it is Criminal. They are taking money out of peoples acoount and I can bet most of them don't even know it.

whats even scarier is how pro flowers can give away your account information.

-d

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inker
Jensen Beach, US
Nov 02, 2009 1:02 pm EST

this company debited my checking account 9.97 monthly for 7 months without my concent

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williep5462
Highland, US
Apr 22, 2011 8:25 pm EDT

I too got enticed to sign up and now i'm trying to stop them from taking money out of my bank account Bill

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zigaust
San Francisco, US
Jan 30, 2011 6:44 am EST

thanks to all who posted their comments re proflowers & icfreeshipping. do these companies not realize how theyll lose customers this way & that their companies are reported black listed from the market. im writing bec the same happend to me & i just wrote the company, my credit card company & the security system company that we're a member of. -- zigaust

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jlynn0879
san antonio, US
Dec 29, 2010 4:17 pm EST

it happened to me too...they said i had to have filled out a 2 page enrollement form...what bull. i can only go back on dispute 6 months and its bull. they should refund all my money.

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llpof
Tucson, US
Oct 11, 2010 11:48 am EDT

ProFlowers.com & IC-Free Shipping.com

When ordering flowers from ProFlowers.com you will be enticed to click on a free shipping coupon. Accepting this coupon enrolls you in a membership to IC-freeshipping.com.

IC-freeshipping.com obtains account information from ProFlowers, and without notification, charges your credit card account a monthly membership.

It is a small debit transaction can go unnoticed. I didn’t see mine for 5 months. The transaction on my credit card statement had a phone number for IC-freeshipping.com. I called them, proflowers and my credit card company; my credit card company is removing the charges and blocking ic-freeshiping from my account. Proflowers and ic-freeshipping denied sharing my account information; they stated that I had to enter it. I did not! I asked them to review their websites and change this deceptive phishing scheme!

I will never use proflowers again and have advised everyone I know to do the same.

-d

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Jessica531
Glastonbury, US
Oct 01, 2010 8:17 am EDT

I would like to apologize for any confusion our program may have caused, and would be more than happy to discuss your concerns with you. Please feel free to contact our Customer Care Department 24 hours a day, 7 days a week at [protected], and one of our supervisors will assist you.

Jessica
Customer Care

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10:14 am EDT
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ProFlowers scam charges

Never order from ProFlowers! When you place your order, they sneakily sign you up to something called Easy Saver Rewards, which looks like you're clicking a discount option on the site. You are automatically enrolled in the program and charged a small fee, then if you don't cancel the membership, you are charged $14.95 a month, deducted from the same payment method you used to pay for you ProFlowers order. This was masquerading on my American Express bill as a charge from Encore Marketing, and I didn't notice it. Stupid of me, yes. BUT IMMORAL AND SNEAKY of ProFlowers to con loyal customers! How do you know it's a scam? Simple. There is no enrollment form as is typical with online memberships. You don't receive the usual welcome email with you customer information and login code. And you'll never receive a follow-up email with Easy Rewards news, promotions or anything -- ever -- to indicate you've joined. This is designed so you won't know you've been enrolled, and then you won't maybe notice the monthly charges. They refunded all of my money -- or at least they say it will be credited on my next Amex bill. They did this without hesitation, also showing they know they're doing something wrong. They have a good thing going and want to continue rolling in the dough without having angry customers complaining to the powers that be. But a Google search shows how many people have been caught in this scam. If you've been scammed, you can call the Easy Rewards customer service number at [protected] and stay on the line after the announcements to demand reimbursement. The first representative I got only wanted to refund 6 payments, but a second rep refunded the full 14 months. They try to talk you out of it, but be persistent. Then complain to ProFlowers. A rep named Bobbi said they really honestly don't know this is a problem. Call them and write an email. Then keep complaining...

Read full review of ProFlowers and 2 comments
Update by AlfieBB
Aug 19, 2010 5:21 am EDT

The trouble is, ProFlowers has known about this issue for 2 years and has done nothing to correct the confusion on the website. Why? Because they are deliberately making it easy to be tricked into enrolling in Easy Saver Rewards, and counting on the subscriber not noticing the deduction of the fee each month on their credit card or bank statement. If it were legitimate, there would be a legitimate enrollment form that pops up when you enroll, then there would be a welcome email to Easy Saver Rewards, plus occasional communication with the client to promote the service. There is none of this, which proves that Caroline is simply not being honest about ProFlowers' intentions. If you mean what you say FIX YOUR SITE. Best to avoid any company that does business this way. There are plenty of other online flower sellers.

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Caroline
San Diego, US
Aug 20, 2010 10:48 am EDT

We do make frequent changes to the registration page and enrollment for our partner programs. We are constantly evaluating the program and make changes based on customer feedback. I would be more than happy to discuss your experiance with you so that we can hear your feedback and be able to incorporate it. Please contact me so we can discuss your concerns.

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Caroline
San Diego, US
Aug 18, 2010 4:06 pm EDT

Hello,
My name is Caroline and I am the Special Programs Associate here at ProFlowers. I would like to sincerely apologize for any confusion you experienced regarding our partner program. I would be more than happy to discuss your concerns, assist you with anything I can and receive any additional feedback to improve our service. Please contact me directly to discuss, my phone number is [protected]. I would like to assist you in any way that I can.

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7:46 pm EDT
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ProFlowers unauthorized credit card billing

I placed a flower order with PROFLOWERS back in Feb. 2010 and with this order and probably all first time orders they offer a free shipping offer of which my stupid ace took the bait.
Well as they just told me on the phone I was given a 2 page information document to fill out - which there was no 2 page form that I filled out - that stated I had 30 days to cancel or a $11.97 monthly bill would be automatically charged to my credit card from CMGfreeshippingdotcom.
I just now caught this fee on my statement (my bad) for not tracking better I know which I'm sure is the type of people they prey to do this, but if you order PROFLOWERS watch for the free shipping SCAM because FREE is far from the truth if you don't catch the fu*&^% before they start billing you.
FYI - This CMGfreeshipping company is a website for those who shop online all the time, I gather it might be worth your while if that is what your into.

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12:00 pm EDT
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ProFlowers pathetic flowers and even worse cs

I made the mistake of placing an order for a special occasion on you proflowers.com
The flowers arrived half dead and were totally dead the next morning.

see the 2 pictures below. one if on arrival and one is the morning after (16 hours)

I called customer service to let the know and the woman on the call
was not apologetic at all.

here response, very non apologetic was, i will terminate the call on
you if you are not professional.

I really wish i was rude to her but I cannot stoop to her levels.

I asked to be transferred to a supervisor but she hung up on me.

I just plan to file a charge back will do everything in my capacity to promote them negatively.

Good luck proflowers

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8:21 am EDT
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ProFlowers over priced/ partner fraud

I don't remember everything the way I did when I was younger, or I would have remembered using 1-800-Flowers before, not realizing the extra charges and high bottom line. I thought their prices would be in line with FDS, but they weren't. What started out to be something like a $60 purchase of a bouquet in a vase ended up costing over $100; matter of fact I just checked and don't remember why the two charges, but I was charged $57.33 on Feb. 11 and $102.76 on Feb. 16th. They were purchased for my girlfriend and I know that I ordered the flowers prior to Feb. 11, because they were to be delivered on Feb. 12. They actually were delivered on time, but I expected them to have a local florist deliver them. Nope, that's not what happened; they were shipped from Florida with vase and flowers in different packages, with instructions on how cut off the ends of the flowers and make her own bouquet. That was embarrassing. They actually sent the recipient a flower kit!?

They promised free shipping, but it worked like a rebate and I have not had good luck with rebates. They made it a complicated procedure and you had to get all your proof of the purchase and mail it to Connecticut, I seem to remember. Okay that's not going to happen because too many businesses like to ignore those things and not return to you what you expect.

Somewhere in the purchase process I signed up for Easy Saver and I knew it at the time, unlike so many who are complaining here. However I seem to recall that I thought it was necessary to get the free shipping. When I actually got into it, I realized that it had nothing to do with the free shipping, but they gave me 30 days to cancel without it costing me. I'll never know if they would have honored my request to decline, because I waited too long and they already had the first month's payment before I found time to call and cancel it. I really didn't have time to visit the web site after my first initial scan of it and I decided that I couldn't use anything they offered the day I signed up.

When I did call to cancel it, I explained that I had just goofed in waiting too long, but I would take responsibility for that first month's payment. However, I wanted to cancel and stop any further debits from my account. The lady was very personable and cooperative and assured me that they would not only comply, but informed me that I could still visit the website and use it for the remainder of the month. I never found the time to do that and didn't discover until after last month's debit (May's) that they were still debiting my account. I then went to the website and discovered that there is a page that they say you can use to cancel your subscription. I wrote them that it should already have been closed and that I needed a positive response to this later request to close my account. Unfortunately, that page left me no copy of what I had said to them, but I'm not sure printing out a screen print would have gotten the job done, either. I threatened to visit my bank to keep them from debiting me any more, but I have an extremely hard time getting to the bank during business hours, because I work shifts from 5 pm to 6 am. I get home close to 7:00 am and I have to get up at 1:30 pm to get my normal chores done and get to work by five. Consequently, I just spotted still another debit in pending status, which means they ignored that request as well as my first request.

It doesn't look like I'll get much sleep today, as I need to stay up until the bank opens at 9:00.

I admonish ProFlowers for costing so much for so little service, and also for associating themselves with crooks like Easy Saver.

As for Easy Saver, they have REALLY gotten under my skin now. As a man of 66, drawing Social Security, and working a minimum wage job to make ends meet, I really don't need this.

Maybe I have proof of something, somewhere, but I would need to search through a very tall stack of papers to find it. It never occurred to me that a company like this would be so fraudulent.

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12:32 pm EDT
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ProFlowers not as advertised/incomplete delivery

If you are planning to order from this place, there are some things you should know. You will not be receiving anything resembling the picture you see on the website. What you will receive is a bundle of tightly wrapped flowers with instructions on how to assemble your own arrangement. I ordered a "100 Rose Bud" or 30 stem arrangement. The instructions informed me that I should trim 2 inches off of each stem and peel off the "protective petals" from EACH bud. So, the message I sent my wife was "Happy Mothers Day, now get to work!". What was I paying for?

You pay for a "delivery" charge, which I believed to be from a florist. It was "delivered" in a box by UPS after riding all day in a hot truck. Then, after unwrapping and assembling this thing, I had actually received 65 buds and 16 stems that were nearly all dead within 5 days.

I will say that they replaced the order and got it right, but, it kinda lessens the surprise when the order is so screwed up to begin with.

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2:55 pm EDT
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ProFlowers fraudulent practices

I had ordered a jacket from Appleseeds on line and after the transaction was completed a web page followed (pop-up I suppose) telling me that I was entitled to free shipping on my order. My shipping cost was only $5 so I decided not to pursue that. I was also offered a $15 coupon on my next order which I did pursue until I realized I would be signing up for some membership thing I didn't want. So I closed the website without signing up for anything. I didn't notice that my credit card was being charged $14.95 a monthright away, but when I did I hit the roof. Nowhere on the charge was the name Encore Marketing - I found out the name when I called to complain. I complained so vigorously that they offered to refund 12 months of charges to my credit card. That may have been a promise just to get me off the phone.

Then I called Appleseeds to complain about their affiliation with Encore Marketing and got a big runaround from them too. Like it was all my fault that I apparently didn't read every bit of the small print or uncheck some box or other and that I thought I was still dealing with Appleseeds. Appleseeds is complicit in this fraud as is Drapers and Damons. I got hoodwinked by Encore Marketing through Drapers and Damons a couple years ago.

I will pursue this.

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saviour_emi
, IN
Nov 06, 2010 10:02 pm EDT

Guys if u want ur refunds back just called the emi guys, some indian will pickup and ask him for full refunds he'll provide two first then transfer the call to some consumer guy who is also a indian, and dont give up ask for more refunds, he might offer you till a year and if u ask for more he would transfer the call to another supervisor who can give you your full refunds... during the call dont forget to threaten them with attorney, BBB, and mention that u'll take legal action on them cause thats the magic word. belive me it works 100% !..

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krispix318
, US
May 08, 2010 5:54 pm EDT
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You act like it's a big deal to "read every bit of the small print" - do you do this when you sign a contract? Any time you put your credit card information on the internet, if a pop up with the associated website appears, you have to read everything. Or you could just close it. I wouldn't count on that 12 month refund if you were only charged for 1. While they may be dishonest, it's by no means fraudulent or in any way illegal if their terms are on there - regardless of how small the print is. Good luck with your pursuit.

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12:58 pm EDT
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ProFlowers bait and switch

KEEP YOUR MONEY! DO IT YOUR SELF!
I was online and an add came up for Sharri's Berries, close to Mother's Day, so I thought, what a cute gift, Chocolate covered & decorated Strawberries that would be a unique and sweet gift. I proceeded to make a purchase, for 6 berries... $19.99 .. a little steep, but hey it was a gift so, whatever. Then I am asked if I want to pay an additional $7.99 for quicker delivery. Ok, Sure a few days before Mother's Day, it would be nice for my gift to be received by then, so I selected it. Then I get to the end, and I am told there is a $12.99 standard shipping fee, in addition to the $7.99 I selected that was never told to me. So on top of the $19.95 + 12.99+7.99= $40.97 for 6 berries. Ok now that is a little much, but then I see a link saying once i secure my payment, I will receive a $15.00 shipping rebate, so that would mean it was only $25.97 for this order. Now that is more reasonable. So I hit the confirm button, which auto charged my credit card and proceeded to the window to receive my $15.00 shipping rebate. Oh but you have to pay $2.00 for a service that could auto charge your account some $30.00 in the future if not canceled and oh yeah the $15.00 if off your NEXT purchase! What a deceitful rip off! So I emailed right back after I ordered and requested them to cancel my order. I was told they could not cancel it. I could not receive a refund, but they are sorry for the inconvenience. And THEN had the audacity to tell me, their shipping fees were listed when I ordered! I was like yes they were but they were WRONG!

MY RECOMMENDATION, much better to do it yourself. You can melt down Ghirdali chocolate yourself and get your own strawberries for that. Gees. What HORRIBLE customer service and shady business.

Very Disappointed and Feeling Ripped Off... Happy Mother's Day,
April

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FSanchez
Aldie, US
May 01, 2011 4:37 am EDT
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You're right. I does work that way. The first time I spent a lot more than I expected, so I read the small print and realized they were right. The standard shipping fee is about $9.99, BUT if you want it to arrive earlier or on a certain high traffic date, it'll cost you extra (in addition to the $9.99). I ordered again (this Mother's Day) and took advantage of a 20% discount they offered me (and I had it delivered on a date that cost a standard delivery charge). So in the end, it cost me around $35.00 (total) for 12 chocolate covered strawberries delivered to mom. That comes out to be around $2.92 each. Godiva chocolate covered strawberries at the mall cost aroung $7.00 each, so I think it was well worth it. When I called, the agent gave me great customer service. FS

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ProFlowers misleading price

I just ordered flowers and chose the deal of the day for 19.99. The flowers are for mother's day but I chose flexible delivery and time and free vase offered, it came to over 40.00 with extra fees they tacked on. VERY deceptive business practice and it does not tell you the total price of the item and the extra fees. I would NEVER use this company again and I can understand why there are so many complaints on this website and if I had found this first I never would have ordered from Pro Flowers. I suggest getting flowers at a local florist because over 40.00 is NOT A DEAL! Pro flowers is a very misleading company to deal with!

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Capt Dave
Mount Dora, US
Feb 08, 2011 10:46 pm EST
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Pro Flowers tacks on handling charges, delivery charges that do not match the prices shown BEFORE placing the order, and in some cases, has delivered sub-standard products. Not happy with this company, its services, practices, or products. Steer well clear and deal with your LOCAL florist if at all possible. NEVER again will again waste my $$ on Pro Flowers.

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Screwed On The Net
,
Jul 16, 2008 12:23 am EDT

I bought from Pro Flowers; paid using my check card. Pro Flowers gave/sold, or who knows? Maybe Pro Flowers IS also Easy Saver [protected]. Easy Saver has whacked my bank account for 33.85
Don't shop Pro Flowers.

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Muelled
Washington, US
Aug 04, 2012 2:59 pm EDT

I just realized an outfit called freeeshipping.com has been debating my account $13/month for 5 months since I ordered fro pro flowers in April. Will not make the same mistake again. Shame on pro flowers

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WAUKEA
Riverside, US
May 08, 2011 9:53 am EDT

Ordered roses for Daughter and wife for Mothers Day, never delivered and now Pro Flowers will not resolve this matter.

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barbra2507
, ES
Feb 24, 2011 2:16 pm EST

Just suffered the same 14.95dlls scam product of my purchase with PRO FLOWERS. I can not stop it...will try to call, but I am abroad in Spain, don´t know how it'ill come out.
INCREDIBLE THAT AFTER YEARS WITH THIS SCAM PROFLOWERS.COM is still in business! DO NOT USE PROFLOWERS!

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Lyons1963
, US
Feb 23, 2011 1:21 am EST

Apparently when you order flowers from Pro Flowers they automatically sign you up for this Ezsvr program which begins charging your credit card 14.95 every month. This is an unscrupulous business practice and they have definitely lost a customer by pulling this stunt.

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roland65
, US
Feb 13, 2010 6:51 pm EST

I ordered flowers from "PRO FLOWERS" on Feb, 09 My wife still has'nt received her flowers and it is the 13th I emailed them and the want to give me a store credit I told them the only thing I want is my credit card rembersed.DONT ORDER FROM THEM!

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James P. Coslov
Jefferson Hills, US
Feb 13, 2010 9:38 am EST

I inadvertantly hit the wrong key while ordering flowers on line... I have been charged 14.95, which I feel should be refunded.. I would never have chosen this program.
Please refund my money..
Thanks
Jim Coslov

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KEVIN VAILLANCOURT
WESTON, US
Dec 16, 2009 7:28 am EST

I WAS CHARGED $11.97 FROM FREESHIPPING.COM THAT I DID NOT SIGN UP FOR AND I WOULD LIKE REVERSED ON MY DEBIT CARD ASAP. MY PHONE NUMBER IS [protected] ASK FOR KEVIN
MY E-MAIL IS kj0618@YAHOO.COM

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Wayne Hall
riverdale, US
Aug 27, 2009 5:57 am EDT

EZSVER RW ID0558351 14.95
[protected] MD REFERENCE # 370171 DBT WITHDRAWAL

Pro flowers sent an un authorized withdrawal from my checking account.

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12:57 pm EDT
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ProFlowers shipping rebate scam

Beware of Proflowers' offer that your current order qualifies you for a $15.00 mail-in rebate. The rebate does NOT apply to your current order and requires you to sign up with a third-party vendor and pay an annual fee. If you even visit the third-party website from the Proflowers website, your billing information will be automatically transferred and you might get signed up with the annual fee automatically. BEWARE!

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7:44 am EDT
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ProFlowers unethical practices and unapproved charges

I am another victim of poor business practices and scamming. My purchase through ProFlowers.com, a supposed ethical flower delivery company, led me to be unknowingly and unwillingly enrolled in the Easy Saver Rewards program. This program charges you $1.95 for "becoming a member" and then $14.95 every month. Do not use ProFlowers.com. Businesses like these should be shut down for unethical business practices, selling credit card information, and taking advantage of their customers. If you see charges from Easy Saver Rewards on you account, call the number listed next to the charge and cancel your "membership" immediately. Do not let them hang up until they guarantee you that all of the charges will be reversed and your money refunded. Then send a complaint to the Better Business Bureau, "[protected]@mybbb.org". We need to get enough complaints to them that they take some form of action. Reliable internet companies should never let their customers be taken advantage of. Help to put a ban ProFlowers.com and shut down Easy Saver Rewards.

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Caroline
San Diego, US
Apr 22, 2010 5:52 pm EDT

Hello,
My name is Caroline and I am the Special Programs Associate here at ProFlowers. I would like to sincerely apologize for any confusion you experienced regarding our partner program. I would be more than happy to discuss your concerns, assist you with anything I can and receive any additional feedback to improve our service. Please contact me directly to discuss, my phone number is [protected]. I would like to assist you in any way that I can.

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ProFlowers frauduloent?

Is proflowers fraudulent?
I ordered flowers for Valentine's day and had a guaranteed delivery by friday the 12th. They did not arrive, due to the strom on the East coast I was told, which backed-up everything. OK, fine. They arrived Saturday to my recipient's office. She had to drive 40 minutes one-way to get them. They were dead. OK, fine, due to the other problems they likely sat unwatered too long on a truck or dock in the cold. Called Proflowers, nice woman in customer service; apologized, offered a replacement, I said it was too late, I wanted a refund, she said of course. OK, fine.
I recently got an email from Proflowers saying I could get an ADDITINAL 20% off my next order of anything on their site (including specials). They did not give me a coupon code or number to apply; I had to follow the link in the email to get the discount rather than being able to search their website through the homepage or other emails I had recieved (this tactic by Proflowers is crucial to the issue at hand...read on). OK, fine. My dad's 85th B-day is coming up, thought I'd give Proflowers the benefit of the doubt and send Dad some flowers. So I followed the link in question, saw a good price on a dozen roses + a dozen free. I figured I'd get these and then apply the 20% "We're Sorry" discount. So when I click on the "Buy" botton, it goes to the webpage that gives you options on the order. Generally these offers include a free vase. There was no free vase there though; the one that was usually free was $6. OK, fine? ABSOLUTELY NOT. Why? Bear with me. A couple of days before this "We're Sorry" email I received a reminder email from Proflowers that my Dad's b-day was coming up (they have a program; if you enter the dates of which you want to be reminded, you get an email reminder). This email had a "special" offer for flowers for Dad. I checked it out through the link in the email. I then again checked the pricing in the "We're Sorry" email and compared. Same flowers, same picture of the flowers, same discount. OK, fine? NOPE. The thing is, the Dad's reminder email include a free vase. But it did not have the extra 20% discount that the "We're Sorry" deal had. Here is the math. $29.99 (call it $30) for the flowers, plus 20% "We're Sorry" discount, thus $24. Thank you Proflowers? Oh, that's right, I have to pay $6 for the vase. So we are back to $30. Same flowers for Dad's b-day reminder email, $29.99 (call it $30), plus free vase (same vase), so the price is $30 for each offer; in other words, there really wasn't an extra 20% apology.
So, instead of refund + we'll send more flowers to replace the original ones that were dead (I didn't request this by the way, just a refund...but it would have beeh nice?), Proflowers sends me the "We're Sorry" email that says they are giving me a 20% ADDITIONAL discount that was, in reality, not a reduction in cost over what I could get by simply going to the homepage. So I guess "We're Sorry" really means "Hey, here's an offer no better than what you would norally get but you probably won't figure it out and mabe we can make the extra six bucks off of you because you are stupid." So OK, fine? Or is it fraudulent to suggest to someone that you are giving them an extra discount when indeed you PURPOSEFULLY are not?

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ProFlowers scam and unprofessional

This is the worst company I have ever dealt with. The flowers I oedered has a delivery charge of 19.99 which was free after the rebate. However, when the bill was charged I found an additional 19.99 for a weekend delivery. The rebate is for FreeShipping, com
where you have to sign up and pay a fee. How is that free?
To add insult to injury, when the flowers came they had insertrd a card for another person. This basically ruined my Valentine's Day surprise. I wonder if the CEO Bill Strauss uses his own company. My guess is he uses FTD so he gets it done right.
I have contacted the company regarding the card error and the extra fees. Do I have to tell you how I made out?

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ProFlowers ezsavers

I had charges against my credit card from EZSavers for several months for 14.95. I traced this to flowers bought from PROFLOWERS. The owner is Bill Strauss, someone I trusted because I used to work with him at a previous company. I have stopped purchasing from PROFLOWERS because the flowers they delivered last year was nothing like the picture on the website. But the EZSAvers kept deducting 14.95 from my bank account.

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venessa29
salida, US
May 05, 2013 5:10 pm EDT
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I ordered flowers today original price was 59, my card gets billed 85. Ask for a refund sure takes 3 to 5 business days?! So it takes two seconds for you to build my credit card but three to five days to give it back? Ridiculous! I will be filing a complaint with the Better Business Bureau, and possibly the Attorney General

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Man On The Moon
, US
Dec 25, 2012 2:33 pm EST

Hi Caroline,

We just experienced the same problem. How does someone sign up for a partnership program without knowing it. We have a $9.99 monthly charge for the last year. Funny thing is my wife noticed the charges, but thought it was something I was paying to send her flowers. After she didn't get any flowers from me for a few months (I know, something I need to work on), she brought it to my attention. Whoever set this up in your company is genius and a scam artist. I'm sorry you work for this person. I would hop on with a different employer ASAP. Unless you are a relative, then I would get as much ow as you can before entering the slammer. Good luck Caroline.

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Caroline
San Diego, US
Mar 01, 2010 1:28 pm EST

Hello,
My name is Caroline and I am the Special Programs Associate here at ProFlowers. I would like to sincerely apologize for any confusion you experienced regarding our partner program. I would be more than happy to discuss your concerns, assist you with anything I can and receive any additional feedback to improve our service. Please contact me directly to discuss, my phone number is [protected]. I would like to assist you in any way that I can.

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5:43 pm EST
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ProFlowers website offer not fulfilled

I ordered a special offer from proflowers.com and the offer was buy onse dozen roses
get one free. The delivery date was [protected] to have on time for valentines days
sun [protected]. I recieved the order today [protected] and I only recieved one dozen
roses instead of 2. I both emailed and called the co. and I talked to a customer rep that said they would deliver the flowers next week. I informed the person I would no longer need the flowers after valentine days and if they could not deliver the flowers on the date promised I would want a refund of my credit card. The person informed me the only thing they could do for me would be deliver the flowers on a future date after valentines day or only refund $10.00 dollars of the order. I paid $49.48 for the order for only recieving 12 roses not arranged no babies breath or leaves and very small buds. This was the worst flower deal ever. Do I have a right to ship the dozen roses back and get a full refund of $49.49 from my credit card? I sent two emails to the co. today and they gave me no response. Thanks for your input. Sincerly,

Jim Myzel
[protected]
[protected]@yahoo.com

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ProFlowers hidden, unadvertised fees

checked email for billing details, advertised @ 29.95, total fee on bill 62.99 after 20.00 in shipping charges, 3.99 handling fee, and 10.00 extra on the website price that didn't match the scott van pelt advertised price on the espn site. Never Again...big rip off...Oh and they tried to scam me with the free shipping thing, but I checked the ultra fine print and saw there was a monthly charge for the service of 14.95. They even emailed me and said, hey you didn't get your free shipping.

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este3an
, US
Sep 23, 2010 11:09 pm EDT

the scam customers by not disclosing the charges until the very last page; be careful!

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cormanaz
Tempe, US
May 29, 2010 2:10 am EDT
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Just bought flowers from this company because of bad experiences with 1800flowers. After I completed the order I saw they had charged a "service fee" and "processing fee" totaling 24% of the cost of my order. Wow. How generous of them to themselves. Stay away.

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ProFlowers rebate scam

Proflowers.com site is VERY mis-leading! I ended up paying TWICE their advertised price! They advertise FREE shipping then as you check out tack on a $10 shipping fee. They state that you can submit a rebate claim ONLY AFTER you complete your order. They then email you a rebate offer which requires you to sign up for their "Insiders-Club"!

For all of you saying, "read this and that" and that their site spells out shipping details..bite me!

Internet shoppers BEWARE!

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anotherescam
, US
Feb 11, 2010 12:30 pm EST

Agreed. Go through the checkout and then you must sign up (with your credit card) for another service to get your rebate. I bailed out and won't use them again.

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ProFlowers excessive charges

Proflowers.com is an excellent example of slick marketing and dishonest business practices. They entice you with bold advertising claiming rose flower arrangements for $19.99...a total lie!

I recently began to purchase a rose arrangement for Valentines Day for $29.99. The total cost after shipping charges, delivery charges, care and handling charges, more delivery charges was 0ver $65.00...absolutely ridiculous! An increase of over 100% from the cost bodly stated in the flower pic! In addition you dont see all the charges till you get ready to click the "pay" button. I canceled the order!

I intend to send a complaint and request for investigation to the Attorneys General of all 50 States. This is a deceptive and dishonest business practice and proflowers.com should be forced to stop or face criminal charges.

Proflowers.com is what is wrong with many large corporations in our country. Deception and slick advertising to take your money!

I hope others will not purchase from proflowers as well...if enough people stop purchasing from them then their house of cards will fall!

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ProFlowers Customer Reviews Overview

ProFlowers is an online flower delivery service that offers a variety of floral arrangements and gifts for various occasions. Customers can browse their website to select bouquets, plants, and other items that cater to events such as birthdays, anniversaries, and holidays. The company provides options for same-day delivery and scheduling deliveries in advance. In addition to flowers, ProFlowers also sells gourmet food baskets and personalized gifts. Their service is designed for convenience, allowing users to place orders through their website for delivery across the United States.

ProFlowers In-depth Review

In Summary: ProFlowers offers a user-friendly website with a wide variety of fresh flowers and gifts for various occasions. Their commitment to quality, competitive pricing, and a range of customization options make them a go-to for many customers. While their customer service and satisfaction guarantee provide reassurance, they also offer eco-friendly options and engage in community activities. However, details on loyalty programs, mobile app functionality, and accessibility for people with disabilities are not provided in this review.

Website Navigation and User Experience: The ProFlowers website is intuitive and easy to navigate, with clear categories and filters that help users find the perfect arrangement quickly. The site's responsive design ensures a seamless experience across different devices.

Product Selection and Variety: ProFlowers boasts an impressive selection of flowers and gifts, catering to a wide range of occasions from birthdays to sympathy expressions. Their inventory includes a diverse array of blooms, plants, and gourmet gift baskets.

Quality and Freshness of Flowers: Customers often praise the freshness and longevity of the flowers received from ProFlowers. The company sources blooms from various growers, ensuring that arrangements arrive vibrant and stay fresh for as long as possible.

Pricing and Value for Money: ProFlowers offers competitive pricing, with options for various budgets. While some premium arrangements can be pricey, there are often deals and discounts available that provide good value for money.

Customization Options: The ability to add extras like chocolates, balloons, or stuffed animals to orders allows for a personalized touch. Additionally, customers can choose from different sizes and vase options to customize their flower arrangements.

Ordering Process and Checkout Ease: The ordering process is straightforward, with a simple checkout procedure. Customers can place orders without creating an account, which streamlines the process for those making a one-time purchase.

Delivery Services and Coverage: ProFlowers offers reliable delivery services, including same-day delivery options for certain arrangements. They cover a wide delivery area, reaching most locations within the United States.

Packaging and Presentation: The flowers are carefully packaged to prevent damage during transit, and the presentation upon arrival is generally well-received, with arrangements resembling website images.

Customer Service and Support: ProFlowers provides customer service through various channels, including phone and email. Their support team is known for being helpful and responsive in addressing any issues that arise.

Satisfaction Guarantee and Return Policy: The company offers a satisfaction guarantee, promising to address any concerns customers may have with their orders. Details on the return policy are not specified in this review.

Customer Reviews and Testimonials: ProFlowers features customer reviews and testimonials on their website, which are largely positive, highlighting the quality of the flowers and the service provided.

Special Offers and Promotions: Regular promotions and special offers, such as discounts for first-time buyers or seasonal sales, are available, making it more affordable for customers to purchase their products.

Eco-Friendliness and Sustainability Practices: ProFlowers has taken steps towards sustainability, such as partnering with growers who use environmentally friendly practices. However, detailed information on their eco-friendliness initiatives is not provided in this review.

Corporate and Bulk Ordering Options: The site caters to corporate and bulk orders, offering custom solutions for businesses and events. This service is particularly useful for those looking to make a large-scale impact with floral arrangements.

Payment Methods and Security: ProFlowers accepts a variety of payment methods, including major credit cards and PayPal. The website employs security measures to protect customer information during transactions.

Loyalty Programs and Customer Incentives: Information on loyalty programs and customer incentives is not detailed in this review.

Accessibility for People with Disabilities: Details on the accessibility of ProFlowers' website and services for people with disabilities are not provided in this review.

Mobile App Availability and Functionality: Information on the availability and functionality of a ProFlowers mobile app is not included in this review.

Social Media Presence and Engagement: ProFlowers maintains an active presence on social media platforms, engaging with customers and sharing floral inspiration, care tips, and promotions.

Community Involvement and Charitable Activities: ProFlowers is involved in community activities and supports charitable causes, though specific details of their involvement are not outlined in this review.

How to file a complaint about ProFlowers?

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- Summarize the main issue with ProFlowers in the 'Complaint Title' section.

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- Provide detailed information about your experience with ProFlowers. Include key areas of concern, transactions with the company, steps taken to resolve the issue, personal impact, etc.

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