The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Proflowers / Flower Delivery

1 United States Review updated:

I ordered the PREMIUM arrangement to be sent to my sister for her 25th anniversary party. She received a SMALL arrangement. I called to complain that I had been charged for the largest arrangement but received the smallest and would like them to change the charges accordingly. Their best offer was to give me $20 off my next purchase. I am very disappointed in this customer service.

Sort by: UpDate | Rating


  • Ma
      2nd of Nov, 2008

    My brother who lives in Gig Harbor Washington sent me flowers for my birhtday, he used Pro Flowers based in Calif. they were Holland Tulips, and glads, he sends them every year. The were delivered mid morning Wed. Oct. 29, by Fed-X, right under my name it states on the shipping label DRIVER; PLEASE KNOCK OR RING BELL. he did neither, I watch my Great Grandson daily and I am always home until him and I go pick up a grandaugther from school at 3:00. I live on acreage, and have a very long driveway, my 3 car garage is unattatched but direct access to the back door, we have a large drive slab and a gate that leads into the back access to the door. Because of the way the home is we never use the front door. thus the sign I have on the front storm glass right across from the door bell. PLEASE MAKE ALL DELIVERIES TO THE BACK DOOR, THANK YOU. Well since I have such a long drive they park the truck in the street and walk up, doing so if they come to the front door and do not ring the bell I willnot know that they were there. HE NEVER RANG THE BELL, HE JUST PUT THE FLOWERS RIGHT AGAINST THE STORM DOOR. the next day my Great Grandson and I were walking around and decided to go into the front yard and snip the dead roses off the bushes, and saw the box, the temperature on Wed the day of delivery was in the high 60's however in Colorado the nights drop very fast and it got into the high 20's that night, It was about 12:30 when I discovered the box so they had been at my door about 26 hours or so. I called the flower company to alert them at the EXTREME SLOPPYNESS OF FEDX and to find out when the went out. Then i called Fed X and got a very nice person who was very sorry it had happened, she assured me that someone higher up would call me, I told her that I would be leaving at 3:00 and would not be back until around 6:00 as I stay at my sons home with my grandaughter until they get home from work, so please make it an evening call. she assured me that she would note that and I would get a call that evening, I got home and there was a SORRY EXCUSE OF A CALL FROM A PERSON WHO ONLY SAID IT WAS Sally with Fed-x and it was 4:30 so she knew I would not be home, she was laughing when she said she was sorry the flowers did not get there on time. SHE DID NOT LEAVE ME A NUMBER TO REACH HER SHE DID NOT OFFER ANY SOLUTION TO THE MATTER AT ALL. I HAVE NOT HEARD FROM THE LOCAL MANAGMENT, OR THE DRIVER WHO APPARENTLY CANNOT READ OR NO HOW TO RIING A BELL. THIS IS NOT THE FIRST TIME I HAVE HAD PROBLEMS WITN FEX X THEY ALWAYS JUST LEAVE AT THE FRONT DOOR AND NEVER RING THE BELL, WE HAD GRANDSONS REBUILDING JEEPS FOR OVER A COUPLE OF YEARS SPAN AND I CANNOT TELL YOU THE HUNDREDS OF DELIVERIES WE HAD, UPS ARE SAINTS THAT IS FOR SURE, THEY BRING TO THE BACK DOOR THEY ARE PLEASANT AND VERY CAREFUL WITH YOUR STUFF, FED X COULD CARE LESS HOW THEY HANDLE YOUR THINGS AND EVERTIME SOME CAR PLACE USED FED X WE HAD A PROBLEM AND I WOULD NOTIFY THE COMPANY OF THE SLOPPYNESS OF FED X. I LIKE I SAID WAS NEVER PERSONALLY CONTACTED BY ANYONE FROM YOUR SAD EXCUSE OF A COMPANY. I WILL MARVEL IF I HEAR FROM THIS COMPLAINT. MARIE LIESER

    0 Votes
  • Jj
      29th of Nov, 2010

    When you order flowers from any service other than a LOCAL florist, you pay through the nose. When flowers are ordered from ProFlowers, and other on-line and phone services, you pay large processing fees and delivery charges...and the on-line service then forwards your order to a local florist. If the local florist takes the order, they usually only get paid 60-70% of the price you paid, and they do not get any money from the service fee for delivery. (Basically, any delivery or "service fees" charged by the on-line vendor go straight to their pocket. The florist doesn't get a cut of it. The florist has to deduct this from the already discounted amount that the vendor is giving them.) This decreases the amout of flowers you get for the large amount of money you spent. Don't be fooled by the service's promises of same day delivery for an additional charge. They charge extra, but again, the florist never sees a dime of this money. Many of these services are operated in call centers in foreign countries, so they have no idea about the local area that you are calling about anyway. Solution??? Don't use these on-line order gathering services or the toll-free numbers you see in the phone book. Look up a local florist in the area that you want to send flowers to and CALL THEM. You will get a lot more for your money. If you spend $50 on an arrangement ordered directly from the florist, you will get a $50 arrangement. If you spend $50 on an arrangement from an on-line or phone order gatherer, you will be lucky to get a $25 arrangement.

    0 Votes

Post your comment