Proactiv Solution / Proactiv charge TAX on S/H
Proactiv Solution charged SALES TAX on Shipping & Handling!! Other companies apply sales tax on products only. I didn't pay attention to their Invoice till I was being laid off in Feb this year and I've been paying their bills for at least 2 years!!!
Their club price is lower than you buy from booths, so you usually will buy from them via shipments.
$39.95 (3-piece kit) + $5.95 (shipping & handling) + $4.48 (CA sales tax 9.75%) = $50.38 (total charged to my credit card)
I talked to their customer service rep. and she also felt it's odd to apply sales tax on Shipping & Handling. Then I wrote to Proactiv to spot this out and on May 19, 2009 they replied as below:
"we encourage feedback from our customers as it helps us improve the quality of products and services we deliver. I will forward your suggestion on to the appropriate corporate department."
BUT 4 months later, no change!!
I'm here to request someone to push them NOT TO apply sales tax on Shipping & Handling. They should refund all those unreasonable charges to all their customers!!
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