Menu
Proactiv Customer Service Phone, Email, Contacts

Proactiv
reviews & complaints

www.proactiv.com
www.proactiv.com

Learn how the rating is calculated

2.9 119 Reviews

Proactiv Complaints Summary

55 Resolved
54 Unresolved
Our verdict: While Proactiv has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
Verified
The authenticity of the customer service contact information for Proactiv has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Proactiv. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Proactiv reviews & complaints 119

Filter reviews by rating
5
0 review
4
1 review
3
0 review
2
1 review
1
8 reviews
Sort by:

Newest Proactiv reviews & complaints

ComplaintsBoard
K
10:15 am EST

Proactiv Customer Service

I love the Proactiv cleanser, however their customer service is horrible. To get anything done is like pulling teeth when talking to the representatives. It makes you want to cancel and not buy their products. Their website chat team is just as bad. I wanted to change my subscription and customize it. They take down that function temporarily according to their website. I asked the chat rep to just change my subscription. She ordered 3 cleanser and charged my card. I called to get it fix. The service rep canceled the order however when I wanted her to change my subscription and ship it to me she claimed she needed my card. Um no use the one I have set up automatically. She said I need to go online to hit the ship tab. Went online it'd still showing my regular 3 step package. It didn't use to be this bad and hard. I've been with this company since 2009. They have gone down.

Desired outcome: Better Trained Customer Service Staff

Read full review of Proactiv
Hide full review
ComplaintsBoard
C
7:52 am EDT

Proactiv Returning unused product

Proactiv used to work well for me. Lately it has left my skin dry and flaky. I pushed the order date back to as far as I could on the subscription service so that I could decide if I was going to change products. I’d check it monthly to make sure the date was pushed back. Product still ended up being sent. I decided at this point that I had to cancel my subscription. I already had my previous containers sealed and unused in my bathroom closet.

Nothing on the website would actually let me cancel, which was extremely frustrating. I finally located a phone number and tried calling. I was hung up on multiple times in a row. When I FINALLY got someone who did not hang up on me, he said he could cancel my subscription, but I still owed money. I told him fine, just charge my card.

I’m frustrated that this person KNEW I didn’t want this product (as I had explained to him what had occurred) and now I find out there is a 60 day money back guarantee. He should have let me know. Instead, he said nothing and told me I owed more money. I just received yet another charge from proactive earlier this week. I now have two, three piece sets of product sitting in my bathroom closet sealed and unused.

So basically I tried to not receive more product, it was still sent. I tried to cancel and was hung up on over and over again. I got someone on the phone, he told me I had to pay more money for product I didn’t want. He did not make me aware of the return policy. Now I’m out money and have perfectly usable product wasting space.

Desired outcome: Refund to return unused product

Read full review of Proactiv
Hide full review
ComplaintsBoard
S
9:44 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Proactiv returned product not refunded; still trying to collect

Proactiv sent an auto ship package without consent or authorization with a bill for $112.00. When I contacted them they said to simply send back for a refund. I did just that and cancelled the "membership." It has been two months. I returned all the product in the original, unopened package WITH a tracking number to ensure it went to the correct place and have yet to hear from them or receive a refund. Additionally, they are now trying to bill me for an additional $32.00. They have threatened collections if it is not paid. I try to reply back to their emails and It will not go through. They are contacting me through a one-way email system.

Desired outcome: Would like my refund and stop the harassing emails

Read full review of Proactiv
Hide full review
ComplaintsBoard
L
11:39 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Proactiv Company will not cancel my subscription

Proactive has been very hard to deal with concerning the cancellation of my subscription. I have been trying since May of 2021 to cancel but for reasons like website is changing, no one answers the phone, or can't get on website, won't let me login or cancel online. I finally got in touch with someone about the end of July 2021 and the customer "agent" said she would cancel my membership, but just this week they have charged my card and sent another kit out that I did not order. After several hours of trying to get someone on the phone, the "agent" said there was no cancellation call noted. I even told the agent in July that I hope they do not send me anymore products. But they did. I have tried several times on their website to even take my payment information off but it will not allow me to do that, nor will it allow me to cancel. When you do press the cancel button, it takes you back to the same screen you started with. I have also tried to chat with someone online using the chat widget but again not one time has anyone even opened the chat box on the other end. Other than calling the bank to cancel my card, I have no idea how to stop this company from charging me for something I no longer want. I just want them to cancel my subscription. That is all. Furthermore, I have reached out by email to the customer service part of the website on two occasions and no one has returned my email or contacted me in any way. How do I stop this from this company.
I can attach the screen shot of one of the times I reached out on the website, but I don't have the first one I wrote. I am also attaching the email that I sent as well.

Desired outcome: Cancel my subscription

Read full review of Proactiv
View 0 more photos
Hide full review
ComplaintsBoard
C
9:39 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Proactiv dark spot remover also customer service

As much as I have loved Proactive I think that the "new" dark spot remover does not work the jell burns my skin so bad the old dark spot corrector was great I really don't understand why they would change it I'm asking to PLEASE go back to the old formula I've been a loyal customer for years and I really need the old formula back...now as for customer service it is horrible I know that everybody needs to work everyone has bills but how can we get what we need when we can't understand them nor can they understand me outsourcing is not a good thing to do when you have a business like this to run that another change that I ask to PLEASE change...C Jones

Read full review of Proactiv
Hide full review
ComplaintsBoard
A
8:24 pm EST

Proactiv 40,000 missing diamonds for home design game on my kindle

I ordered proactive with visa c.f. Ending in 2822. That order did not go through. For 51, 000 diamonds. I got a new c.f. Ending in 3554 and when I reordered a week later the coins promised were 91, 000 diamonds, but they only put 51, 000 diamonds. I contacted them by email and sent complaint here as well to no avail! I've paid the $29.95 for initial kit and then got a 90 day supply in my next kit that I paid additional $110+ tax for.as a gift for my niece. But they still refuse to honor my second purchase and send the additional 40, 000 diamonds to the game inbox
HOME DESIGN ver 1.20.02 (2018.12.06.02) My I'd number is [protected] aokbrien email:[protected]@gmail.com

Read full review of Proactiv
Hide full review
ComplaintsBoard
V
4:03 pm EDT

Proactiv proactive

I ordered a proactive product about 2 years ago and never did I let them automatically take my credit card information and they did so for the following year I was getting packages that were being payed off my bank account without me even noticing when I called and argued about this issue they said they were sorry and my card was going to be cancelled I felt like taking them to court for taking over $1, 000 dollars in one year. But I'm a busy woman I didn't have time for all that and now I'm getting a due bill from this agency sayin I owe $.87.88 for what? For being part of a fraud from proactive I need to talk to someone and get this off my name this isn't right and I will not tolerate this

Read full review of Proactiv
View 0 more photos
Hide full review
ComplaintsBoard
W
10:30 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Proactiv proactive damaged my daughter's face!

My 13 year old daughter started using proactive for about a week and a half to 2 weeks.. We got the proactive because she had bumps on her forehead that bothered her appearance and she wanted to get rid of it... Well a week or two went by after using proactive and she broke out really bad! She now has liver splashes and bumps all over her face, skin is very irritated and burns, eyes are blood shot red, her skin tone is uneven, she doesnt even wanna attend school because shes ashame of her appearance.. I called proactive and their response was... What do you want us to do! Well I know what im gone do... Im getting a lawyer! If your products are no good, dont advertise it, dont sell it! Dont continue selling products tht is messing up people's images! My poor child has to go out in public like this and me as a mother I will do what ever I have to do to make it right for my child!

Read full review of Proactiv and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
H
H
Heather Vann
, US
Jun 02, 2021 6:15 am EDT

This is horrible I been using Proactive for a month and this baddest I have ever use burn my skin dry it out causing boils I look Awful.

View 0 more photos
ComplaintsBoard
L
3:31 pm EDT

Proactiv service

i hate their customer services...first i even cancelled my order, membership still charge me.i even returned their products then now they charged me shipping fee..are you kidding me!?
and those customer service, they jist repeat same answer and never tried to resolve issues and showing their irritation.
and some of them, yelled at me too.

i hate proactiv..once become member..even cancelled membership...you will always get a bill...

Read full review of Proactiv
Hide full review
ComplaintsBoard
B
5:28 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Proactiv horrible customer service! avoid at all costs!!!

The company has the WORST customer service I have ever seen, literally. One cannot update or change any information on the account page, and talking with the online chat reps or phone reps is pointless.

They promised to place my account on hold in December 2017, but never sent a confirmation email (I stupidly trusted their word) and continued to send shipments. When I tried to cancel the account after the automatic shipment in April 2018 that I never agreed to or was notified about, I encountered HUGE problems. Beginning with the online chat rep, I reiterated dozens of times that I did not want to continue the product before the rep finally agreed to cancel. Then, all I got were promises that the account was canceled but no confirmation email has been received, the account page remains active with future shipments and charges listed, and I am unable to delete my credit card info or update my account profile. The repetitive refrain is that it takes "24-48 hours" for any update or email to send, which is simply a bald-faced lie in this day of computer technology, but even if a lame Proactiv practice, it has been well over 48 hours with NOT ONE EMAIL CONFIRMATION or update to my account page.

I asked to return the shipment and got the run around there, even though it says a "60-day money back guarantee" right on the home page. I am still waiting to be reimbursed for the returned product and am not holding my breath. Other minor annoyances include having to reset my password EVERY single time I log in, and that the sending a message via the contact page is super glitchy.

I will admit that the product is good. I just do not like automatic shipments, so only gave it a shot as a reduced price offer. I've trialed many products this way and have never encountered such troubles with canceling. I cannot stress strongly enough how BAD, BAD, BAD Proactiv is from the customer service standpoint! AVOID AT ALL COSTS!

Read full review of Proactiv
Hide full review
ComplaintsBoard
L
4:45 pm EST

Proactiv a charge for $199.27 showed on my debit card statement. I did not order or authorize this purchase.

A charge for $199.27 showed on my debit card statement. I did not order or authorize this purchase. The charge was made on 11/30/17.

Please reverse these charges immediately.

The length of this report has no bearing on whether or not I receive a response. My next step is contacting my credit union and if they cannot get this reversed I will contact the Better Business Bureau.

Read full review of Proactiv
Hide full review
ComplaintsBoard
A
7:26 pm EDT

Proactiv unethical behavior / charging after 2 cancellations

I first ordered the trial pack back in Jan of 2015. It was ok, not worth paying for, so I cancelled the account. In April of 2015 I got a package from them and since I did not return it, I paid even though I didn't order it and the account was cancelled. Re cancelled the account. In July of 2015 they sent me ANOTHER unwanted package from a twice cancelled account charging me $138.41 USD (I did not give them a credit card thank goodness). This time I got smart and didn't even accept it from the post office, just returned it straight to sender. For 2 years now I have been fighting them, they have wrecked my credit by bringing in a collections agency.
I got another letter today saying I owed this money and I have had ENOUGH! I called them and they were rude and unwilling to help, spoke to a supervisor who said we didn't get it back, you owe us and the collection agency will get it. I am freaking out by this time. Then LIGHTBULB...TRACKING ! I called back and spoke nicely and asked for the tracking number. I was told they use Landmark Global to send packages and I got the tracking number. While they were on the phone I was on my computer tracking the package. Low and behold PROOF I sent the package back and they received it! I took screenshots of the proof and kind of lost it. I demanded another supervisor and he tried to tell me I had 6 months to dispute the charges! Are you KIDDING ME?!?! I told him I had proof, he didn't care. It was only when I threatened to sue and add pain and suffering for the 2 years of hell they put me through did things finally change in my favor. Now, they say my account is clear and if I want to order again...LOL as if i would ever order from them again...they assured me that they would contact the collection agency and set things right. I said if I got another letter from them, or the agency, I was suing anyway... Of course nothing else was done, the 2 years I spent fighting were worth nothing to them. Do Not Buy from Proactive! PLEASE

Read full review of Proactiv and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
L
L
Lmelton648
, US
Oct 04, 2018 12:47 pm EDT

They keep billing me after they said they won’t! How can I make them stop? I guess that I will just have to pay?!?!

ComplaintsBoard
C
4:40 pm EDT

Proactiv unethical behavior and unauthorized charges

I ordered my 11 year old niece a trial kit August 20th, September 6th they charged my card for $70 worth of product! It caused my rent check to bounce and cost me an additional $110 in fees. They told me that "I knew" that I would be charged every 4 weeks, except it wasn't four weeks! Incredibly unethical. Plus, they included all of these products like body wash that I never selected. Totally just padded the order. I have disputed the charge with my bank, but it's too late for my rental fees. So angry at them. They could care less when I called. The sad part is it works for my niece, but I'm not doing business with a company that uses predatory billing practices.

Read full review of Proactiv
Hide full review
ComplaintsBoard
H
10:53 am EDT

Proactiv service complaints

I have just experienced the worst customer service ever from a proactiv customer service staff based in the UK. Not only did she yell at me she also hung up on me. Please ensure that all calls are actually listened toin order to deliver good customer service. I am a first time customer overal I have had the worse time of my life since dealing with proactiv since last week. I will never attempt to buy anything from them and I will tell my friends and family how badly I was treated by customer service team. I am very disappointed because I had high expectations seeing all the ads on t.v. I thought it will be a great experience. So far I am in tears and highly dissatisfied. Worst company ever and horrible customer service staff in the uk/Irish based company

Read full review of Proactiv
Hide full review
ComplaintsBoard
A
3:52 am EDT

Proactiv terrible delivery service

I have ordered many times from Proactiv and really like their products, but I can't say the same about their service! Their delivery service is the worst ever and their customer support is absolutely ridiculous and unhelpful! Ordered some products and it took them over a months to deliver! All month I have been trying to reach someone from the company. They replied very slow and were completely useless. All they said was that my order was on its way, but they could not provide any details! They did not even know the delivery date! This company gave me nothing but headache!

Read full review of Proactiv
Hide full review
ComplaintsBoard
R
2:01 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Proactiv cleanser and spinning brush

Warnings need to be included with the Cleanser which includes the granules, and use of the spinning brush. The first time I used it, it flung some cleanser into my eye, causing an injury to my cornea, which caused pain/burning at the time, and within a week, I had "floaters and flashers, " indicating pulling away of the retina and can be a result of injury to the eye. This resulted in a visit to the eye Dr, and continuing discomfort and worrying about the healing or continued damage to the injured eye. I have returned the product for refund, and will refuse any shipments at the post office, as I understand that the product will be automatically shipped without further order. I don't feel the product was helping anyway, but injury to the eye is completely unacceptable, esp. when there was no warning this type of injury was possible.

Read full review of Proactiv
Hide full review
ComplaintsBoard
J
9:54 am EDT

Proactiv burns to my face

I am getting a lawyer to sue Proactiv for 10.000.000.00 dollars.
I applied the proactive to my face on 09/10/2015 since then I have had burns to my face and I cant put on makeup so ridicule is so easy for those who look at you I haven't been to work all week lying as to why I could not come in so my job would be there when I get this straightened out I have burns on my face before I go through with a lawyer what are you going to do it is very dramatic
for me will never use your product again and will tell everyone I know the same please call me at [protected] I am so sad.

Read full review of Proactiv and 1 comment
Update by janice beard
Sep 17, 2015 10:10 am EDT

I can submit when you ask for it I tried to move them from my phone so now I will make copies scan and send

Hide full review
1 comment
Add a comment
G
G
GuthyRenkerHelp
, US
Sep 24, 2015 7:32 pm EDT

HI Janice, Our Corporate Escalation Team has attempted to reach you to learn more about your experience and offer further assistance. Please email us directly at CustomerRelations@Guthy-Renker.com when you have a moment so that we can learn more and speak with you directly regarding this matter. Thank you. -Proactiv Customer Care

ComplaintsBoard
D
4:34 pm EST

Proactiv customer service

I had an account with proactiv for about a year. Last july, I canceled that account. I was canceling the card that I had the proactive on. The proactiv rep notified me that I still had a $39 balance on my account. I said no problem... Take the $39 from another account here's the number. Ok great. Thanks for dealing with proactiv...7 months later. I get a letter from a collection agency saying that I owed proactiv $39. I called them and said I canceled my account last year now it's in collections. I gave you a card number to put the $39 balance on. Why didn't you take the money out... Barely apologetically, the rep says "oh yes we do have the new card number on here... Sorry"... Sorry? You were going to ruin my credit over $39 that I tried to pay for but you just decided not to take the money out? Sorry will not cut it. I was highly upset and told them I shouldn't have to pay them the $39 now because it was there mistake which almost damaged my credit. Of course he didn't have the authority to do that. I asked to speak to a manager and he said he couldn't guarantee that they were available. I was too through at this point and just wanted to be done so I said take the money out of the account and never send another piece of mail to my house. I am livid. I'm going to call every single day until I get a manager and find out why, had they been taking the money out of my account for over a year, but refused to take the final payment out, but instead put me in collections. I am disgusted.

Read full review of Proactiv and 10 comments
Hide full review
10 comments
Add a comment
L
L
Leaper
, US
Jun 08, 2010 7:01 am EDT

I called to say I was out of some of the product and that it wasn't working. The woman suggested I try the new Proactiv e and two months later I got the box and the bill. I called the company and they pretty much said tough, you can send it back but your paying the shipping both ways and you better get roof of shipment or we won't believe you. I am disgusted with their customer service!

T
T
thomas a dailey
Bridgeton, US
Jul 12, 2013 8:44 am EDT

Contact them fraudulent charge said they take care and cancel. They did not . To top off wouldnt give me shipping address so I can press charges

D
D
deuce1852
Quakertown, US
Jun 19, 2013 1:30 pm EDT

Cancelled for PROACTIV. Cancelled for money 5/7/2013. $45.93 for debit.
Daughter telephone PROACTIV. Three month credit me.

A
A
AnonMom
Providence, US
Jun 13, 2011 6:55 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

The billing process in unclear and I was charged for much more than I wanted. Getting out of this billing cycle is difficult. Customer services is extremely rude.

R
R
roymx
, MX
May 16, 2011 8:16 pm EDT

In Apr-28 2011 I ordered proactiv kit, my card was charged $ 69.99 in May-02 for this order, today I received my bank monthly statement and for my surprise I found that my card was charged again $ 69.99 in May-04

I didn't order a second kit. Buyers beware.

I WANT MY MONEY BACK!

G
G
gogopopo
Windsor, CA
Jul 22, 2010 9:03 pm EDT

Purchased a product only once, but Proactiv charged the credit card multiple times after that without consent!

Fortunately the credit card company was informed in time and the extra charges were cancelled. However, we'll never buy anything from Proactiv again

I
I
Informant619
Paradise, US
Feb 09, 2011 6:38 am EST

Could have been that the package was well on it's way already, the payment comes out of the account before the shipment is recieved. You should call right away anytime someone/company takes out money from your account that you feel is unathorized. Did you specify that you didn't want to try the new formula? Sometimes they will send out a sample for you to try so that way you don't lose your member benefits if it does work for you, so they "freeze" the account and if you don't call back and let them know you don't want it, they will ship it out to you. Not because they want to "scam" you but because acne is an ongoing thing and after the postponement is done with, it auto ships from the system. It is your responsibility as to what happens to your account.
The reason for the whole "not believing about the return" is just so that there is proof to protect yourself and the company. You should get proof of shipment when you send out anything to anyone. As far as them being rude, well who knows about that... unless you were rude as well. That can go both ways.

H
H
HBAK22
Lloydminster, CA
Nov 01, 2010 7:05 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I ordered my proactiv in mid-june of this year, tried it out, it made my skin waaay worse, so I talked to a rep on the phone who told me to send it back. So I sent it back mid July (WELL under the 60 day money back guarantee), and was told not to contact them before about a month and a half as that is how long it would take for them to process the return. Well 2 months goes by, I email to find out where my refund is, and they claim they never received it at their warehouse, so it was "too late" for me to return my product (that I obviously didn't even have since I RETURNED it). So of course I am really ticked off that I wasted $10 shipping it back, and never got my money. Well just the other day I came across my receipt from sending it back. It even had the postal code of the place in Mississauga where returns are sent. So I tracked the package online and it turns out they DID receive the package on July 28. And a D. McLean even SIGNED for it! So they LIED about receiving the package, so I emailed them and attached the receipt and the delivery notice from canadapost.com, evidence that should definitely prove that I sent it back. And they STILL refuse to refund me! Bunch of friggin crooks!

A
A
asdfsasdfasdfsadfasdfasfdasdfasdfafds
sdfgh, US
Aug 18, 2010 4:01 pm EDT

same thing happened to me :-(

C
C
cacitybird
Los Angeles, US
Jul 22, 2010 9:26 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Purchase your ProActiv products on eBay - its hassle free and you can purchase those items you really want- this pretty much goes for any infomercial product.

ComplaintsBoard
S
3:22 pm EST

Proactiv unable to unsubscribe

I called 3 months ago to cancel our subscription as ProActiv DOES NOT WORK! I wanted to send the prodcuts back but the representative on the phone convinced me to keep the box at a discounted rate so I wouldn't have to go through the hassel of returning the products. I agreed but told him to cancel all future orders as the product does not work. Big surprise- I got another shipment in the mail of ProActiv. I called again and big shocker- they have no records of me canceling my subscription! They refuse to credit me back my $84 saying it's past the 60 day money back guarantee. I even spoke to a supervisor and she did nothing but essentailly said I had to pay for their mistake. I am refusing to pay them another dime so it looks like they're going to put that $84 on my credit report. THIS LOUSY COMPANY HAS MADE A BILLION DOLLARS AND WON'T EVEN CREDIT ME BACK $84 EVEN WHEN I AM SENDING 2 BOXES OF PRODUCTS BACK TO THEM! DO NOT FALL FOR THIS SCAM! My daughter sees an acne specialist now who worked with the dermatologist who was developing an acne treatment that the two founders of ProActiv STOLE before he had the chance to patent it. They didn't stick around long enough to see the results of his finished research- and that's why ProActiv doesn't work!

Read full review of Proactiv
Hide full review
ComplaintsBoard
A
3:20 pm EST

Proactiv scam

I'm ashamed to say this, but I fell for their scam twice. The first time, I'd ordered the 3 month supply from them and paid monthly. At the end of the third month, Proactiv informed me that I still owed them the total amount for the 3 month supply. This came as a shock to me since my bank account clearly showed the charges that had been made and Proactiv had indeed gotten paid. After giving them this proof, they somehow determined that the charges on my credit card had actually been made on behalf of some other person that had received shipments from them - someone that I had no idea about. I told them that either they'd made an error or this individual had somehow gotten access to my card through them. After some back and forth with the so-called customer service agent, I was informed that I would not be receiving the money back and that I would still have to pay for the shipments I'd received.

Stupidly, a year after all this went down, I decided to give them another try and went ahead and ordered a one-month supply using my paypal account. It was to be a one time order and nothing more. Well, months later, I received notification from paypal that I'd authorized a payment to proactiv for $39.86 (which I definitely did not do), and what's worse, no shipment actually followed this charge. What the heck?! Not again, I thought. I called proactiv and they informed me that they could not find my account and so there was no way to resolve the issue. The so-called customer service rep named Brian stated that he couldn't help me. He gave me a fax number, but couldn't provide me with a phone number of anyone who could indeed help. Right now, I'm sitting in limbo wondering if another unauthorized charge will come in next month with not even the product to show for it.

Read full review of Proactiv
Hide full review

Proactiv Customer Reviews Overview

Proactiv is a well-known brand that offers a range of skincare products designed to treat acne and other skin issues. The brand has received a lot of attention over the years, and there are many reviews available online that provide insight into the effectiveness of their products.

One of the most significant advantages of Proactiv is that it offers a comprehensive range of products that are designed to work together to treat acne and other skin issues. Their products are formulated with ingredients that are known to be effective in treating acne, such as benzoyl peroxide and salicylic acid.

Many Proactiv reviews highlight the effectiveness of their products, with many users reporting significant improvements in their skin after using the products. Users have reported that their skin is clearer, smoother, and more radiant after using Proactiv products.

Another advantage of Proactiv is that their products are easy to use and can be incorporated into a daily skincare routine. The brand offers a range of products that are suitable for different skin types, so users can find products that work for them.

Overall, Proactiv is a brand that has received positive reviews from many users. Their products are effective, easy to use, and can help to improve the appearance of acne-prone skin. If you are looking for a skincare brand that can help to treat acne and other skin issues, Proactiv is definitely worth considering.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Proactiv customer service

Website

www.proactiv.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Proactiv?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Proactiv Customer Service. Initial Proactiv complaints should be directed to their team directly. You can find contact details for Proactiv above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Proactiv. Discuss the issues you have had with Proactiv and work with their customer service team to find a resolution.