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Proactiv Customer Care Service

Guthy-Renker LLC

3340 Ocean Park Blvd.
Santa Monica
United States - 90405-3204

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Proactiv Complaints & Reviews

Proactiv / unethical behavior / charging after 2 cancellations

alihauck on Sep 11, 2017
I first ordered the trial pack back in Jan of 2015. It was ok, not worth paying for, so I cancelled the account. In April of 2015 I got a package from them and since I did not return it, I paid even though I didn't order it and the account was cancelled. Re cancelled the account. In July...

Proactiv / unethical behavior and unauthorized charges

Crystal Garrett on Sep 11, 2017
I ordered my 11 year old niece a trial kit August 20th, September 6th they charged my card for $70 worth of product! It caused my rent check to bounce and cost me an additional $110 in fees. They told me that "I knew" that I would be charged every 4 weeks, except it wasn't four weeks!...

Proactiv / service complaints

Helendos on Jun 13, 2017
I have just experienced the worst customer service ever from a proactiv customer service staff based in the UK. Not only did she yell at me she also hung up on me. Please ensure that all calls are actually listened toin order to deliver good customer service. I am a first time customer...

Proactiv / terrible delivery service

Amy on May 26, 2016
I have ordered many times from Proactiv and really like their products, but I can't say the same about their service! Their delivery service is the worst ever and their customer support is absolutely ridiculous and unhelpful! Ordered some products and it took them over a months to deliver!...

Proactiv / cleanser and spinning brush

RobinRStitt on Oct 9, 2015
Warnings need to be included with the Cleanser which includes the granules, and use of the spinning brush. The first time I used it, it flung some cleanser into my eye, causing an injury to my cornea, which caused pain/burning at the time, and within a week, I had "floaters and flashers, "...

Proactiv / burns to my face

janice beard on Sep 17, 2015
I am getting a lawyer to sue Proactiv for dollars. I applied the proactive to my face on 09/10/2015 since then I have had burns to my face and I cant put on makeup so ridicule is so easy for those who look at you I haven't been to work all week lying as to why I could not...

Proactiv / customer service

Desireec727 on Feb 13, 2015
I had an account with proactiv for about a year. Last july, I canceled that account. I was canceling the card that I had the proactive on. The proactiv rep notified me that I still had a $39 balance on my account. I said no problem... Take the $39 from another account here's the number. Ok...

Proactiv / unable to unsubscribe

SayNoProActiv on Jan 21, 2015
I called 3 months ago to cancel our subscription as ProActiv DOES NOT WORK! I wanted to send the prodcuts back but the representative on the phone convinced me to keep the box at a discounted rate so I wouldn't have to go through the hassel of returning the products. I agreed but told...

Proactiv / scam

Ama1982 on Jan 10, 2015
I'm ashamed to say this, but I fell for their scam twice. The first time, I'd ordered the 3 month supply from them and paid monthly. At the end of the third month, Proactiv informed me that I still owed them the total amount for the 3 month supply. This came as a shock to me...

Proactive / unauthorized orders and credit card charges

Do not give proactive your credit card number!!! I placed a one time order to proactive and paid my bill via credit card.in the next few months I received another shipment that I did not order. Without my authorization, proactive charged my credit card for a product I did not want or...

Proactive / customer service / product return

Antdd04 on Oct 22, 2014
I purchased product from the Proactiv Kiosk at Mayfair Mall in Wauwatosa, WI -- in August we purchased a bottle of Xout for $65.00...again in August (8/13) we purchaed other product and the clerk (Precious - and yes that's her name) said I could bring back the bottle of X-out for my...

Proactive / vending machine-mays landing, nj

annoyedbeyond on Dec 21, 2013
The vending machine at the Hamilton Mall said they could not contact my bank for the visa card used, so it cancelled the order, however the bank DID approve the transaction. I called Proactive and explained the situation and they advised if I did not get any product and did not receive a...

Proactiv / fraudulent billing

CalmChick on Dec 20, 2013
I started ordering Proactiv a few months ago. I received 2 packages in total. After that, I called them to tell them I will no longer need their product. They somehow convinced me to remain with the company, explaining that there would only be a shipment every 6 months. I agreed to that...

Proactiv / awful customer service

LALAGURL on Nov 5, 2013
The phone operators are very unprofessional when it comes to account info, billing, blah blah blah. I called to put a hold on my account back in maybe sometime in June, the lady told me that the last payment I would make is in October, and I would receive that last package. Then be billed...

Proactiv / telecommunications

mui_mui on Oct 28, 2013
I'm a firm believer in the product itself, but the customer service is horrible. Telecommunication is unfortunately very unprofessional, as every time I call in to place my order something always goes wrong. I've been ordering from them for almost 8 years, and every time I call...

Proactiv / being charge for product that was canceled

808Cynthia on Jun 6, 2013
My son order Proactiv March 2012, after receiving his order he realized that Proactiv signed him up for a 3 month supply. He tried to cancel the order but Proactiv shipped him 2 more orders. I sent the items back and Proactiv is still trying to charge my son for those orders. He called...

Proactiv / denied cancellation

Laura88 on Feb 6, 2013
I placed an order online with Proactiv today at 10:30am. By 3:30pm I called the 800 number to cancel the order and was given a complete run-a-round. I was told I had to let the product be shipped, they will charge my credit card, and then I can return it. I placed the order 6 hours ago, I...

Proactiv / scam!

HopeSusanBarrett on Oct 11, 2012
They continue to charge you, even after you've begged them to stop ! Their product doesn't work. When you contact their Customer Service Dept, they ignore you. When you post something on their Facebook page, they ignore you. When you email them, they reply with a blanket email...

Proactive / rip off

alex0414 on Oct 1, 2012
I signed up for one time only online and ended up paying more than what they offered me. Then i called and talked to a customer service representative . I told the representative about this situation and the representative told me that if they didn't sell it for good, they...

Proactiv / proactiv is a scam for cancellation policy

Sonya from Cali on Jun 27, 2012
Proactiv Cancellation Scam! I wanted to cancel after 30 days of using the shipment (small bottles because 1st month trial supplies) because it made me break out even more worst than before. After calling them and talking to your "specialist” Robert, I somehow let Robert convinced me to...

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