Ordered promotional $19.95 (free shipping) Proactiv after viewing TV ad. Provided credit card information to...
I am pissed!! In Nov 2010, I recieved a proactive shipment which my wife decided she wasn't going to use it any more. So I called customer service and had them cancel my account. The Customer service rep said the account could not be closed all the way due to the outstanding balance due. I informed her that my wife wasn't going to use it, and asked if I could send it back. The CS rep said that I could send it back and the amount would be credited, and my account would be closed completely. I sent the shipment back within a couple weeks of receiving it. (Well within the 60 day refund period)
So I get a bill Jan 24th, 2011 stating that my payment is 2 months past due. I call CS again, and they tell me they recieved/processed my returned shipment on Jan 20th, 2011. But they said this date was outside of the 60 days for the money back guarantee, so they would not credit my account. They told me I could pay for the amount and they would ship it back to my house. I told them I didn't want it, and since they had the unopened product why couldn't they just credit the account. She continued to tell me they wouldn't credit the account. I the spoke with an "account specialist" who told me the same thing. I inquired why it took almost 2 months for them to receive and process my return, and they told me it usually takes about 4-6 weeks to process the return. So they told me if they didn't recieve/ process it within 60 days then I don't get my money back. I am [email protected]#$ pissed off now, because they have the product I sent to them, but won't credit my account because they were to lazy to move things along quickly. Sounds to me like they just take thier time "processing" returns to make sure you are stuck paying for it whether you like it or not. The best they can do is ship the product back to my house!!! I am never giving anyone else a good review of proactive, (oh, and even used properyly it doesn't work). Let me know if you know if you know of someone who I can contact to resolve this poor CS experience.
Never never ever order from this website or by phone. Only order from their kiosks. My wife ordered off their website and got a great price. However by ordering that initial shipment of their product, you are now joining their club. That means that you are agreeing to allow them to send you their product at FULL price every 2 months. The product that they send is enough to last more than 2 months. Then when you try to cancel they say OK no problem, but than they keep sending you stuff. We had to call 4 TIMES and finally got them to agree to stop sending and stop charging. STAY AWAY FROM THESE GUYS! I am seriously considering lodging a more formal complaint. It is a great product but their marketing of it is the worst.
Do not get mixed up with ordering the $19.95 proactive offered on internet and TV..it is a scam!...They say you have 30 days to cancel but when you call to cancel in less than 30 day they say the shipment has already been sent and they have to charge you...it ends up costing you over 70.00 even if you do cancel within the 30 days...there advertizement is all a lie to cheat you...beware!!
Wont refund money
When you order from proactive you are now signed up for an automatic billing and shipping program every 2 months!! Once they have your information they will continue to send out new shipments (And bill you before they are even sent)! Customer service told me they can not stop the billing so I will have to go to bank to fight the charge. I am ver disgusted with this manipulation if the company is so great why is it that they are deceiving what they are really about and that is money. I am really upset, I trusted them with my debit informaion I don't know what else to do it is just a scam, then they will attach vitamins to your account if anybody has any information on what I can do to stop my account with them, they are telling me I can't thanks kathrine trochimowicz
I ordered the discounted trial version of proactive and then the next month I was billed and sent another kit that i did not order, the shipment frequency option on my account with the website was frozen so I could never change it, I finally told them I wanted the longest time in between shipments possible accepting that they will always just ship me them every so many months. Well they shipped and charged me for a MASSIVE size proactive kit that will last me a year, and I DID NOT ORDER IT. I asked them to not send me ANYTHING for the 26 week period. They are ripping people off and scamming them, it's nearly impossible to get it through to them that you want to buy a product when you want it not when they decide to just charge you for it.
ProActiv charged my credit card even though I never received the product. I called the customer service...
My wife ordered some Proactiv from their website. There was no rhyme nor reason to the billing. My wife i...
After using Proactiv for about three months my skin was sensitive and dry and dull. Yes my acne went away but it came back worse after a couple of weeks, because of my dry skin I guess. I decided to cancel and the service rep told me that my latest shipment was in the mail. She said I would have to mail it back to them and get a "proof of mailing." In case it got lost. In March I sent the package and got that proof of mailing. Then no more bills or shipments came and I moved in May.
Today I got a notice saying I owed them $60 for a shipment. I called and the first person I spoke to said they had no record of my shipment being received and asked if I had my proof of mailing. I said no, because I had thrown out the tiny slip of paper after three months. The rep was quick to point out that 5% of shipments are lost in the mail. She said there was nothing she could do and I'd have to pay.
I called back thirty minutes later steaming that I would have to pay for something I SENT BACK. This time the rep said they had a record of my return being received on June 18th. So the first person blatantly lied to me. She said that since it was past the 60 day return period, I'd still have to pay. After a lot of arguing and asking about ten times to speak to her supervisor, I informed the rep that I WOULD NOT pay for a product that I sent back and pay a company that lied to its customers.
She wouldn't let me speak to her manager, but asked me to hold. A minute later came back and said my balance was cleared.
This seems like such a swindle and a scam. Not only is the product bad, but the customer service was absolutely horrendous. If you like the product, buy it a mall kiosk. The online service is the worst.
Let me break it down for you readers:
May 2010 - New customer to Proactive. I asked for a 90 day kit with a 3 payment option (1st month - $27.94, 2nd month - $19.95, 3rd month - $19.95).
June 2010 - Got my shipment of Proactive, but was NOT 90 day kit. Called customer service, told them there was a mistake. They told me that I did not order a 90 day kit, I told them I did. Went back and forth for a while. The CSR (Brian/Bryan) told me that what I did receive was a better saving, when in fact it was not. I tried to break it down to him, but he would not listen. He then told me "...perhaps you don't know your math as well as you think you do." NO JOKE. I told the CSR that I wanted a 90 day kit with the 3 payment option, he told me that I would have to keep what I got already and that he would change my order for the next time around... which is a 90 day kit with the 3 payment option. Problem sovled??? Not quite, read on.
August 2010 - Got my shipment of the 90 day kit of Proactive BUT was not billed for the 3 payment option, instead was billed for a 2 payment option (1st month - $37.92, 2nd month - $29.92). Called customer service and first thing I asked her(Cheryl/Sheryl) "What payment option do my records show?" Her response, "The 3 payment option." I then explained to her that my bill showed otherwise. She then RETRACTED her statement by telling me that "I was indeed on the 2 payment option." I explained to her that I had originally asked for a 3 payment option with the 90 day kit (see May 2010) and then thought the problem was corrected when I had called back in June 2010. She then explained to me that "...in order to have a 3 payment option with your 90 day kit, you have to ASK for it when you FIRST set up your order with Proactive." Uhh... I did. But according to her, I did not. Also according to her, Brian/Bryan, the CSR whom I talked to in June 2010, HAD CORRECTED the problem by changing it to the 90 day kit, but "accidentally clicked the wrong payment option" when I spoke to him. There was nothing she could do for me. So I cancelled.
Moral of the story, huge multi-billion dollar companies like Guthy-Renker hire people to read off scripts when people call and treat their customers like robots and to assume that the customer is always WRONG.
When did it become this way? Why has it become this way? I remember when you could call a company when there was a mistake and that company would actually FEEL BAD and would try their hardest to correct the problem... not to mention try and make you feel like they actually cared about you.
Humanity is lost when it comes to... money.
I used proactive about like 4 months ago.. the first couple weeks were normal but then my face started breaking out pigmentations and wierd cycsts..i want to do something about this..i have been like this for 3 months already and it's leaving me real bad scars bigger than a dime size!.. I want to sue proactive solution because i have been waisting alot of money going to like 3 different dermatolgist and even hospitol. i can provide pictures for proof of damage. I just don't know how or where to start.
Please do not order from these guys. I got my first order for $29. Then they proceeded to charge me $78 without my permission for a 90 day supply. They charge your account without your permission, they are a scam. ProActiv worked at the beginning for me and then it just dried out my skin really bad and made me break out even worse. I cannot believe their customer service. I asked for a reference number or cancellation confirmation e-mail from them and they wouldn't even do that for me. The customer service agent I talked to even gave me a fake name; his English was horrible and said his name was Bryan Smith (yeah right). Horrible Horrible service, and it is theft.
This company billed my credit card account twice in Feb, 3 times in March for one product shipment each month. I have numerous e-mails to customer service each with replies stating their policy for shipments. I have sent credit card statement showing amts taken out incorrectly. Now am receiving bill stating I owe more money when my acct ended March 25th. This company deducts from credit cards with no accounting. They do not take any complaints seriously nor do they try to fix any billing errors. In my opinion I would advise anyone intersted in this product to not buy any products from this company.
This company will continue to charge your card after you cancel. They will not refund your money when you send back the product. The customer service is the rudest company I have ever dealt with. This was a very costly mistake. I have had to go through so much with my bank to get the debits from them to stop. Unless you have countless hours to spend dealing with this problem do not buy.
I would like to inform all Proactive Users that Proactive contains benzoyl peroxide, which creates free radicals, and therefore causes premature aging and skin cancer. By using daily benxoyl peroxide, I would say I have aged prematurely of 10 to 15 years. As a result, I need now to recourse to plastic surgery and I am not mentioning the emotional distress and the financial cost. Proactive is simply a scam. It does get rid of acne but at the price of our youth, beauty and health.
For years now I had seen advertisements for Proactiv so I decided to try it. I went on line and ordered one month. There was a box I could check to use my debit card for subsequent shipments but I did not check the box because I only wanted try the product. I am currently unemployed and money is very much in short supply so imagine my distress when three weeks later I was charged $40.00 the beginning of 3 monthly charges for a 3 month supply. When I called the company they told me that I had agreed to receive this shipment and have it charged to my debit card. I of course told the woman I had not agreed to this. She told me to return the product when I received it and I would receive a credit. So now, I am unable to pay my electric bill because basically Proactiv has stolen $40 from me. I can only imagine how long it will take to get my credit from them based on all the other complaints I have seen on the internet. By the way, the product is bogus. I see no change in my skin so it is nothing less than a scam-do not buy from these people they are not honest and you will not only be very disappointed but will most likely be ripped off!
I cancelled my account, but continued to receive products. Upon receiving I would refuse and return to sender. The last shipment that have, but since it was not returned within what they claim was 60 days than I still have the balance to pay. So I have to pay and than they will submit my product back to me, "to sell or give as a gift" per customer service.
i Have bought proactive products through net.and i used that products 25 days before buy these products i saw an advertisment on tv i saw they sell this products with guarantee if consumer would not satisfied with their products then they can return the products and take the refund so i m not satisfied with the products and want to return the products so kindly help me out of this and tell me about this process
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I was charged twice for the same shipment. They claimed that since I cancelled the autoship (which they asured me I could do after the first order), the original shipment was supposed to have cost twice of the advertised charge. This was never at any time disclosed to me when I made my order. How can a company claim for more than the advertised cost? In other words, they defrauded me.
I purchased a trial size proactive kit for my Son in December of 2008 Well, they never told me that they would charge my debit card $50.00 every month after that. I canceled in January 2009 and told them I didn't want the product anymore, It took six weeks to get a credit to my account. Well, six months later I get another package from proactive, this time I get overdrawn on my account $30.00 plus the $50.00 for the product. Apparently instead of canceling my account they put it on hold for six months then started re-sending their product. I came unglued. When I called again they said they would credit my account in another six weeks but they wouldn't do anything about the overdraft fee.
They never tell you about the nice monthly fee or that when you cancel they may decide to put you on hold and start sending again whenever they choose. This is not only deceptive but downright Illegal in my opinion. People need to know that if they order something from proactive they are signing up for a monthly RIP-OFF!!