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Portrait Innovations / studio experience

1 Lexington, KY, United States

Horrible experience second time in row for milestone pics last time n September girl was falling aslee no props they were out of everything! This time I had asked ahead of time to be sure Christmas background would still be available and told yes got there she said they took it down two days ago the irk barely worked with our baby we done all the work no props again she didn't know what to do with her and then we have always gotten the preview of pics thu email for other family members to view and some times order more and this time wasn't told til later today hat they no longer do this which means we didn't order in the way we would've if we had known. It was jut bad experience unfriendly unprofessional she acted as if she didn't know what she was doing it's just disappointing wandering of its worth going back for her 1 year b day pics

  • Updated by Tajett, Jan 07, 2019

    Service was awful at Lexington ky location and on top of that I received the wrong package

    The wrong pose then what we chose!!! I just wasted $30 on bad service then this
    This is the second time and I can't wven get. A return message or anything it's ridiculous I was very displeased with service we had to do all the work they didn't even attempt to make her smile were unprofessional and now we get wrong pose of package I just spent $30 on

Jan 5, 2019

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