Popeyes’s earns a 1.2-star rating from 9 reviews and 1322 complaints, showing that the majority of fast food enthusiasts are dissatisfied with their meals.
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halal meat
I used to eat chicken at "Popeyes Chicken" very regularly until I found out that they use Halal-Meat and that means the chicken was slaughtered in a way, which is very cruel and the bird or animal suffers for a long time after its neck is cut a little for bleeding.
Canadian way of slaughtering is lot more humane and quick and therefore the animal doesn't suffer. The only reason Canada allows Halal slaughtering is because of the Muslim-Vote.
The complaint has been investigated and resolved to the customer’s satisfaction.
customer e-mail club
Popeye's has been promoting a customer e-mail club. sign up with your e-mail address and you get a free 2-piece dinner when you join, and another free dinner on your birthday. The coupon came promptly for a the initial free dinner. Only problem was the local restaurant wouldn't honor it. Too bad. I liked Popeye's, but I won't support a chain that tries to rip me off. All they wanted was my e-mail address. I've had to block their incoming e-mail.
The complaint has been investigated and resolved to the customer’s satisfaction.
charges on credit card
I noticed a charge on my cc 2 days ago from popeyes chicken. On the statement it tells me the store number from which the charge was made. I called the only popeyes i have only been to once in my lifetime which was 4 months ago. I asked their store number which was not the store number on my statement. In fact the store number on my statement is a popeyes store that closed in July 2008. I called Popeyes corp. whom referred me to the local district franchise office, to my surprise the number was not accurate. I then called back to the corp. office and they did not know any other number i could call and had absolutely no idea where to direct me next. They stated only thing they could do was to prepare a report and send it via email to upper management. I wanted to speak directly with a manager or someone who could answer my questions but apparently they have no telephones available and no alternate means of contact directly. Well, this has been 2 days now and still no call back. Can it be possible that the store delayed charging my card by four months but if so the charge didn't come from the store i visited. Honestly I don't even remember if I used my card there or paid cash. Frustated at the lack of concern on their end regarding charges from their corp. on my credit card.
Its called a charge back. Don't waste your time dealing with the merchant, have your credit card company do that.
incomplete orders
Popeyes has been my favorite fast food resturant for years, until October 16th, 2008, at 7:47 pm. I went to the drive thru to purchase an order of chicken wings. I informed the order taker #3110 (this info is on the non-reciept slip I was given) that I wanted three wings only. I was given two little wings and two biscuits that I cannot eat when I expected...
Read full review of Popeyesbad service/managers speaking innapropiatley to the employess
when i went to this Popeyes l;ast Saturday night i was of coarse waiting for my chicken. like i usually havwe to do. i saw one of the managers screaming at a employee cursing at him and calling him out of his name. i thought thta this was very uncalled for. i also had a problem with the flys flying aroun the chicken and employees not wazshing their hand...
Read full review of Popeyes and 1 commentfood quality
Why does Popeyes USA franchise permit a Popeye's in my town to compromise the quality of their food. I travel often with my family to the US and have to wait until We're there to enjoy real Popeyes chicken. Here they do NOT have the Cajun Rice, Do NOT have the real bisquits, and the spicing of the chicken is not what it should be. I wrote to [protected]@hotmail.com twice but I never even received an acknowledgement of my complaint. I would appreciate if someone would respond.
don't go there
Man, what happened to Popeye's Chicken?! I stopped in the Amarillo TX. T.A. truck stop for a break on an 1100 mile trip. We don't have a Popeye's near us in N.M. so, it's always, well it used to be, a real treat to run up on a Popeye’s while on the road. After eating at Popeye's for 20 some years I was pissed off for the first time.
My main *** is the size of the chicken pieces & the fact that Popeye’s makes it almost impossible to reach them with our complaints.[I miss the days when Popeye's was just a little chicken stand & not another" You'll take what we give you" corporation]
I've found, as I'm sure you have as well, Popeye's isn't the only one that’s turned their backs on their core supporters. Taco Johns used to be a great little taco stand, now that greasy craps not fit to eat.
It used to be not long ago at Popeye's you could expect huge mouth watering crispy pieces of chicken & big fluffy hand made biscuits you could make a meal of. Now, at least at the Amarillo truck stop store, it's just the other way 'round. Little grezzy pieces of chicken, must of been polt hens, & hockey pucks for bis...It all boils down to, no bang for your buck...Popeye’s sold out...bummer.
The complaint has been investigated and resolved to the customer’s satisfaction.
Stay away from the popeyes on Pulaski Rd in Midlothian, IL. Their food always runs right through me like it's poison or something. I try to give them chance after chance. But it's like they don't clean their equipment or cook in old grease. They need a dime dropped on them to the health department. I love popeyes food, but THAT Particular store gives Popeyes overall a bad name. Not to mention the piss-poor customer service at that location.
Miss M
coowner
August 21, 2017 at 4:45 pm stopped in the crosby store on state hwy 2100, walked in and one man was seated in a booth with cell phone in use. He got up and walked behind the counter, said one minute, walked to cooking area continueing to use cell, came up front asked for my order which I gave him. removed cell and dialed a number and began talking, told me the amount of my order and I gave him my debit card which he swiped, returned card and slowly putting my two meals together, stopping work often while talking on cell. A woman employe came in while order was still in the making, time about 4:55. He bagged my order, then asked for my card again saying it did not swipe. At this time I told him if I were his boss that I would fire him now, he said with a smirk that he was the boss and co-owner. I then told him that he was stupid, that I was a customer who was paying his salery, rent on his business and again told him he was stupid, he said nothing and I walked out. I have lived in Crosby 8 years and have traded with this store since I or it has been here. We like your food very much but the help has been very bad before such as young man working the counter sitting with two or three of his friends at a table and waiting until I was standing at the counter a short time before waiting on me, and all the time kept talking to his friends as they helped themselves to cups and had a soda.
But today was all uncalled for by this co-owner.
If I return to the store and he is present, I will leave.
Thanks for taking my mail.
William Nicely
Stopped for first time at 86th st location. Ordered 4 chicken strips and fries dinners. One spicy. Got home no spices. No extra coleslaw as ordered. Very disappointed. Greasy and all batter. Paid over $36.00 could got steak somewhere. Won't go back. The employees acted like I was putting them out. Need to check on this Popeyes. Other people three complained too
I was really disappointed in the company Popeyes Chicken Morrpark CA. I ordered chicken from them and told that I wanted not spicy, but the worker provided spicy chicken and I didn’t notice it before. I was upset that they couldn’t provide normal order and mixed simply things. I decided to avoid them and wasn’t really happy about such attitude and services, so please post comments about your things with them.
On 6/08/2017 we visited the Popeye's Chicken in Keller, TX. We placed our order in the drive thru and was asked to pull forward because they had to cook our order of Wicked Chicken. She said it would be 3 minutes. We pulled forward and waited for 12 minutes. They finally cam out with our order. I asked the manager why it took 12 minutes for what were told would take 3 minutes. Her response was "We had to cook your other order (chicken breast dinner) because they had given the last breast to a customer that came thru the dive thru after us". I said isn't it customary to serve the people that had paid first. She said "I am sorry but that is what happened". I asked if that is all she had to say and she said yes. I then told her that I would be contacting her corporate office. She said "That is fine, do what you have to do"|. I called Popeye's when I got home". I spoke to a customer service rep that took all the info, . She told me that someone would be contacting me within 48 hours". It is now 6/15/2017|. I still have not heard from anyone from Popeye's:. I guess this shows the company's concern about their patrons (former now).. We will never go back because of their lack of concern.
Ordered our meals, 2 3pc tendors mild and 1 tender salad, customer number 144 on receipt. 23 people ordered and were served after our order and when we asked the cashier we were told that they were waiting on out tenders, 6 of the 23 people served were given the same meals (type of tendors ordered) as we had ordered and we were told that we would just have to wait until new batch was made. If this is how you prefer your franchises to be ran i can understand why i have never eaten at one of your franchises and never will.
Everytime I go to this store no matter what the time I get mess up services I went to the store after bible study to get some thing to eat the lady at the drive thur windows had a problem because I wanted a pie that was nt ready so she yell at me do you want to wait 7 mins if that what you are teaching your customer serves people when I return to work at my job board of health dept I will be sending someone out to check more then your services please give your staff more training on services and that store needs work.
I went to my local Popeyes and ordered dinner for my husband and myself. The advertisement showed each meal on a plate containing 3 chicken strips, onion rings, biscuit and 1 side. I assumed that this was a meal. I asked if a drink came with the meal and was told no. When I opened my food it was boxed. It contained 3 cold, dried strips, a biscuit and the side. I paid full price for a half priced meal. I'm very very disappointed in Popeyes. I usually get good service from this restaurant but this experience sours the taste in my mouth for Popeyes Chicken. We missed dinner last night and we were very disappointed. I think that I am due a refund, however I work and cannot go back and forth for what I already know would be an argument.
i am a was a new employee and the mod on duty does not perform well under pressure. needless to say i will not work for someone who yells at his employees in front of customers. my phone number is [protected] . julie is the other mod is nice. they were rob when the back door was left open for the trash to be taken out. if you have a manager on duty and he does not perform well when their is so few people in line and he can not talk to people in the right way then he does not need to be a manager.
On 6/08/2017 we visited the Popeyes Chicken in Keller, TX. We placed our order in the drive thru and was asked to pull forward because they had to cook our order of Wicked Chicken. She said it would be 3 minutes. We pulled forward and waited for 12 minutes. They finally came out with our order. I asked the manager why it took 12 minutes for what were told would take 3 minutes. Her response was "We had to cook your other order (chicken breast dinner) because they had given the last breast to a customer that came thru the dive thru after us". I said isn't it customary to serve the people that had paid first. She said "I am sorry but that is what happened". I asked if that is all she had to say and she said yes. I then told her that I would be contacting her corporate office. She said "That is fine, do what you have to do".
I called Popeyes when I got home. I spoke to a customer service rep that took all the info. She told me that someone would be contacting me within 48 hours. It is now 6/15/2017. I still have not heard from anyone from Popeyes. I guess this shows the company's concern about their patrons (former now). We will never go back because of their lack of concern.
I went to popeyes at the security mall location and they has the worst customer service i have ever experience.i went there today eichn is tuesday febuary 10, 2017 at around 7pm I ordered 8 piece meal they were out of breast they did not even have wings so the7y told me to wait for them to pull the breast finally they gave me my order and when i got home, i looked in my bag and there was no chicken breast and the food was cold .every time either i or my h3usband go there, either they make you wait forever, or they don't have something.that store needs better service and more respectful employers .
I use to work there and i seen it with my own eye the manger have female all behide the corner and doing his paperwork. I all so saw this same manger selling weed from out the jod also out his car! There are time when i be put on drive thru the manger come and take a credit card and void them out. Now i see what everything goes on even when my draw come up short and he tell me don't worry about and i don't even steal! this is a problem that this manger is still working there and when he do work he spend half of the day outside on his phone. If nothing is done i will be taken this higher then what it is! the manger name is zarryle brown!
rude and inefficient service
1. No one available at the cash counter to take customer orders.
2. After a wait of 5 minutes, finally I place order with cashier "rahim", who when I inquire about sandwiches, laughs and mentions in a very ridiculing manner in front of other customers also waiting to be served, that they have all types of sandwiches, incl, fish, chicken and even whole goat!
3. When I object to his behavior, he laughs and winks to his colleagues behind the counter and in the kitchen. I then asked for the manager, whose name was "hamza" and register a complaint about this flippant and insulting behavior. I did not see any willingness to address this issue or to reprimand this cashier and when I asked for a popeyes office number to register my complaint I was not provided one.
4. I have the next day complained to their website tel no. [protected] and recorded my complaint with "lailin", the customer service agent.
5. Since I did not hear from them, I called again on june 6th and again on 19th june, but got the same replies... 'we are very sorry, but we will forward the report again and you will hear from us soon'.
6. As for the tel. Contact or email of any senior people, I drew a blank. They didn't want to provide any.
My conclusion. Do not visit any popeyes chicken branches in canada as they overplay their halal angle to act arrogant and be rude to customers. !
In the past too, I have had issues with them not giving the right order or being sly and giving more wings or drumsticks instead of thighs and breasts, being very slow or giving stupid replies to questions. As far as I am concerned, I will not be visiting them anymore and will recommend the same to all my friends/acquaintances.
Worst sevice in fast food. Visited 2 times. 1st time was at 9pm. Legs and thighs not available.
2nd time I ordered 16 piece legs and thighs mild. Recieved a 12 piece mixed spicey. The young kid repeated my order 3 times and still got it wrong.
The hire teens that don't care, and are just there for a paycheck. When talking to the manager on the phone, he seem not to care either.
To sum it up, we paid for 16 pieces and got 12 which was mix and spicy wich is a 4piece ripoff!
cutting blade chip in creamy cole slaw
Last sunday i had purchase a take away set of popeyes chicken and biscuit from the new outlet at Changi International Airport Terminal 3. This includes a creamy cole slaw, which had a piece of metal chip that resemble a cutting blade. Lucky enough i bite on it before cut my mouth or swallowed it. It could has been a disaster to have swallowed it. I tried to give a feedback to the company through it website but its online feedback channel is just as bad. Hence i stumbled upon this website and hope to get a reply from the company. I still got the metal chip with me and hoping they will be interested to identify how it could have ended in the cole slaw, to avoid potential hazard to consumers.
Hello I have never had any popeye's chicken we don't have any popeye's in NH so I can I try the chicken if there's nun around we have KFC no other chicken eating place's around (Boston chicken) I don't like so how are we to compare
John
Friday June 13th.I purchased a 3 piece Chicken dinner with mashed potatos and tea for $7.00 at Popeyes Chicken on University Dr.in Huntsville, AL. I ask for sweet tea and spicey chicken, when i got home and ate, the Chicken was so greasy and was not spicey, my tea was unsweet, I was very disapointed with my meal, I was not able to take it back at that time.I had been to the Doctor that day,
Thank you
Mary
service, and prduct
On 5/30/08 I went to Popeye's to get an 8pc bucket, a shrimp basket, onion rings, two pieces of spicey chicken, and a soda. I waited 45 minutes for my meal to be prepared, after bringing my meal to the car. I had to go inside to get my soda, that they had forgotten. Once getting home, I realized that they had forgotten my two pieces of spicey chicken. I returned to Popeye's shortly after, to inform them about my chicken. At first they did not want to supply me with the chicken i had brought, so i had to pull everything out of the bag including the proof of purchase. Once pulling the items out and opening them infront of the cashier, I had realized that I had recieved two pieces of shrimp in my shrimp basket. The cashier gladly gave me my two piece, and added a few more pieces of shrimp. I finally return home, to finally enjoy my meal with my family. I picked up a piece of breast to bit into it, to find short black pieces of hair fried into the skin. Every member in my household has long hair, at this time I realized that one of the workers(female) had short black hair. At this point I said, just forget it and threw the entire thing out. This whole mess took a total of almost a hour and a half.
I would like to know where is there a Popeye's Chicken in NH I hear about it on TV the only thing that is in NH (KFC) (Boston market) for chicken. and I don't like (Boston Market) never have never will. so where is (KFC) competition or is it that (Popeye's to chicken) lol for the competition
John
I also had problems with Popeye's. I am a disabled, Catholic Priest. Like most priests, I am a senior citizen. I happen to be a retired naval officer and presented my military ID.
I usually get either a military or a senior citizen discount. This time I got a rude attitude, no water, [the company says they were out of small cups], and a long wait for my four orders. I eat our a lot and will most likely avoid Popeye's in the future. I did find the place was busy, but perhaps with such rudeness, the business will not continue at the rapid clip it was today. I was a bit taken back with the service and the rudeness. I did want the cup of water to take a pain pill. I walk with a can because of a broken leg. I know what it is like to serve the community and this was not the best of service.
food
I went to Popeye's in Pearland on April 29, 2008 about 9pm to order some food for the family. Food tasted fine, but by 2am that morning, my husband and two boys were sick to there stomach and all of that next day, and my oldest one continues to be sick two days later. I went back to get a refund for that meal, with receipt, and the manager refused to give me a refund, and said in order to receive a refund, the food had to be returned. They ate it, dummy! That's why they are sick. I didn't get sick, because I didn't eat that crap...Money is not an issue, but the fact that I paid $20 dollars for a meal that made my whole family sick, makes me angry. Even more so, is the fact that they wouldn't give me my money back. I won't be going there again, and plan on passing this along to a long list of email friends. One more thing, I was disgusted when I walked in the restaurant, and the food preparation area was filthy.
cockroach in meal
Finished eating, then find cockroach in my drink! The employee’s attitude is, so? So you found one, we usually just brush 'em off. Popeye's corporate attitude is that it is not their problem.
The complaint has been investigated and resolved to the customer’s satisfaction.
WE HAVE ALWAYS LOVED POPEYES. HOWEVER, THE 3 LOCATIONS IN OUR CITY IS NASTY. THEY EVEN SHUT THE ONE NEAREST TO US DOWN FOR 4 DAYS. IT HAD SO MANY VIOLATIONS...SOME ONE NEEDS TO COME OUT AND INSPECTEIR STORES AND SEE THE NASTY PLACE. I AM SURPRISED THEY ARE STILL OPEN. WE HAVE A SEGMENT ON THURSADY NIGHTS ON OUR LOCAL TV STATION THAT TELLS ABOUT NASTY RESTURANTES. POPEYES IS ALWAYS ON IT. PEOPLE REALLY PAY ATTENTION TO THE REPORT AND THEY DON'T PATROIZE RESTURANTES THAT ARE ON THE SHOW.
PLEASE GIVE SOME ATTENTION TO THIS .
THIS LOCATION IS IN LONGVIEW, TEXAS
poor management, and health cond.!
I recently ordered food at this particular location, and the worker that serviced me did not have any type of professional or customer service skills. I felt like no employees cared for customers like me. There seems to be a great deal of personal attitudes by the employees and mostly the managers. I have a brother in law who was terminated from thi...
Read full review of Popeyes and 1 comment
upset stomach
My husband and I have eaten at the "new" Popeyes restaurant twice. The first time I had a terrible stomach ache only - but last night I had diahrea 5 times or so. I had terrible pains, and sweats all day today. I don't know what is in the spicy chicken batter but something isn't agreeing. My husband has a much higher tolerance than I do and he also had the...
Read full review of Popeyes and 5 commentsscam and cheating!
I stopped to pick up a 10 piece meal advertised at $13.99. When I got it home, there was one back, one wing, five legs and three thighs. I'd love to see the original chicken. I had incorrectly assumed that Popeyes would have North American standards where a 10 piece chicken dinner would include all the pieces of one chicken (one back, two breasts, two wings, two thighs, two legs) plus one additional piece (probably a wing if it was Popeyes), not whatever the ### with the tongs decided to put in the box. Their owners, management and staff need to be educated on North American Standards.
I personally apologize for this type of experience at ANY Popeyes Chicken & Biscuits restaurant. We treat our valued guests a whole lot better than this in the Shreveport/Bossier City Louisiana area, Longview, Texas area, and Texarkana, Arkansas area. And KFC is not an alternative, they suck.
Scott Blake
you guys are losers complaining about chicken, get a life!
June 28/08
I went to popeyes at queenston road in Hamilton and ordered 24 chicken to go. When I came home and counted the chicken peices I was short of 5 pieces. My phone number is [protected]. Please email me the telephone number of popeyes on queeston road.
I had a similar experience. I had ordered the Chicken & Shrimp order with 2 biscuits and mashed potato as a side order. The trainee just handed me the bag without the drink or mashed potato. When I reminded him about the missing items, he just said "Oh" and gave me the rest of my order. I asked him if he put in the biscuits, without even checking he assured me that it was there. When I reached home I found the biscuits were missing. I lost it and when I called the supervisor to give him a piece of my mind he hangs up on me. I drive up to the store and confronted him, by telling him to keep up with North American standards, he just argued with me without even offering to compensate for my time and effort. Adding insult to injury, the trainee jumps in saying that it was my job to check my order. I guess "Popeyes" and customer service don't go hand in hand. Any Tom, Dick and Harry with a few dimes in his pocket can buy this franchise. Moral of the story try and avoid this franchise, KFC is a good alternative.
lack of commitment and greed!
Sadly, a manager at Popeye's Chicken was killed during a recent robbery in late January 2008. May God bless and give peace to the victim's family. My complaint is against Popeye's for only offering a mere $1000. reward for information about the criminals who senselessly took this young man's life. Merely posting a $1000. reward clearly highlights Popeye's Restaurant's lack of commitment and greed. Of course, citizens should come forward without rewards, and many do, however low reward amounts like this, especially from a multi million dollar company like Popeye's sends a message to the community that they lack honest commitment to the community and that profit is more valued than human life. Maybe, this is a harsh, but I believe that a $1000. reward sends a harsh negative message to everyone, especially the family of the victim. Popeye's is now off limits to my family and hopefully my friends also. Maybe Popeye's will reconsider their poor decision and reprimand the official that made this initial decision.
50 cents for water & flour
I'm appalled of the amount of gravy they put on your potatoes, and when you ask for a little more gravy they want to charge you 50 cents. I can't believe it when they want to charge you 50 cents for some water & flour, so I quit patronizing this Popeye's Chicken Restaurant.
Thanks for reading.
Clifford Ratliff
I went to the popeyes in Carrollton Texas and asked for the catfish fillets and OMG! when I got home and open the box I realized there was nothing but fries and then I asked my friend we should go back and get the my actual order, then we looked into the fries and realized they had actually put the catfish fillets and they were smaller than my pink finger, Im so upset about this for taking 6.59 of my money for that. First think my friend did was to laugh at me for being played a funny joke, but It wasnt a joke...
I was in the 38th & keystone restaurant on 12-12-2007 approx around 11:00am to purchase a large order of red beans and rice. this was all i had and after eating it i got ill. my stomach started to swell and i had severe cramps. my wife called the restaurant later that day when she came home and found out i had gotten sick. the manager named Robert answered and she asked if anyone had complained about becoming ill from the red beans and rice today. He said what time did he come in. she told him around 11:00, and he said no. she stated that i had gotten ill from eating the food. he said in a non-chalant tone to take him to the doctor. she told him the doctor wasn't the problem it was the food. she also told him since he had such a nasty disposition she was going to report the incident to the board of health. he said he didn't care and hung up. apparently your restau,,nt doesn't care about keeping customers. we often buy food there and over the years have spent quite a bit of money. with this don't care attitude that is reflected thru your employee's and a manager at that i will tell everone i know not to eat at Popeye's and the incident that happened to me. I work at a public school and word of mouth can carry a long way. I will report my illness to the Board of Health and ask them to investigate your restaurant.
poor food, poor service, false advertising!
In june of this year my finance and I went to popeyes chicken for the first time while visiting niagara falls, ontario. We ordered our food, me the naked chicken strips meal (There was a nice advertisement with 4 large chicken pieces with ranch dipping sauce for $5.99 so I thought why not try it!) and my finance the chicken pieces and fries meal. When we received our order, my finance got 2 very small pieces of chicken only to find when he bit into the first piece that it was not cooked... Not undercooked slightly, but bright pink inside! He immediately refused to eat it and I went back the manager to ask for new chicken. I waited about 10 minutes for someone to even acknowledge me, and than I was asked "who took my order"?!?! Like it even matters! They refused to give me replacement chicken and to be honest, I really didn't want it for fear that it wasn't cooked either! Now, to make matters worse, I open my meal to find that I have 3 of the tiniest pieces of chicken imaginable (Picture mcdonalds nuggets) when these are supposed to be chicken strips and instead of the ranch dipping sauce like in the picture, I am given a package of mayonnaise... Mayonnaise! I went back to the counter and was given the same poor service again and told "there was nothing they could do". I was disgusted with this restaurant! I promptly called the customer service line the next day, filed my complaint and was told that someone would get back to me within 24 hours. 3 days later, I got no response, so I called again. I have called the customer service line a total of 10 times in the past month and a half, only to hear "your case will be dealt with by upper management as soon as possible", "i'm sorry, but there is nothing I can do" and "i will make sure that this is priority". I have called the head office to speak to the person in charge of international customer relations only to get her answering machine and leave a message 5 times (I don't even think she works there) and I finally contacted the manager of the store myself. I told him the situation and he told me he would send me coupons for a free family chicken meal and for another naked chicken strips meal... Finally I was getting somewhere!... Wrong! I have waited 6 weeks for the coupons to come and they never showed up. I called the manager again, and he tells me "he lost my address and phone number"... Yeah right! So I give him my address again and he assures me that the coupons will go out that day.
Well, I have waited over 2 weeks again and still no coupons... I guess I will just accept that I was ripped off and that I will never get restitution from such a lame company.
on 11/14/18 I went to Vegas ( an hour and 1/2 from here I live) and on the way back my friend and I stopped at pop eye's chicken on 4001 s. Decatur. I got 2 orders of pieces of chicken for 20.00 and told the clerk I didn't want any breasts as I found them to dry for me. They said they couldn't and I asked why and they said it was policy.But they said they would do it this time. I told them I didn't think they were very friendly, their attitudes really were bad as I seen in a long time. I have been to a few pop eye's hen I've gone to Vegas and usually get aa bucket because I rarely come out and I want it to take home and I freeze some. Anyway I told the young man at the register I wanted reg crispy chicken and not any spicy because m stomach can't deal with spicy at my age (I'm 72) my friend sat and ate her small order and she wanted spicy and said hers wasn't. I was going to check mine but thought naw I'd wait till I got home. Anyway when I got home all I had in the box was spicy chicken. I don't think or believe that the kid at the register got it Wrong because my friend had ordered hers ad was sitting at the table when I was ordering mine. I believe they did it on purpose because they weren't happy when I told them they were not as friendly as the people at other restaurants I was at. The restaurant was small and seemed dirty but I didn't say anything to them about that because I hadn't planned to stay and eat there. I doubt that corporate will read this or o anything about that place, but they should at least put the fear of god into the employee's there and hopefully change the way they deal with customers. When I lived in Vegas I had chicken from other places but once I had pop eye's that's all I ate. Now I live far away and so get a bucket every time I'm in town and unfortunately I had business the wrong side of town and ended up in a horrible place. If I didn't like Popeyes so much I would stop going to any of their stores just because of that one store on s. Decatur.The staff there really stinks.
Hello, my tale is similar to all of the above, I spent 33.00 on 10 piece, five strips. 6 biscuits, and sides. We go home and no strips, I returned to the store to get my forgotten food and I was basically treated like I was there to steal extra chicken, the duty supervisor "Jessica" grilled me like I was bein interrogated for murder for food that purchased. While she was taking a break from making me feel like I was bothering her by buying food to pay her daily wage she was interrogating another customer who was explaining that he got a leg instead of a wing who does this! After snatching my receipt from the counter she noticed that my receipt stated we PAID for five wings (which the cashier put in the computer wrong) and I stated well we didn't get those either even though it was supposed to be our strips, I also tried to explain that we were given two strips by the PACKER who said they were out legs she rudely stated I will need to see your full order I guess I made her more angry by stating the girl that told me that is standing right by you! Needles to say she was just horrible to me when I asked for my receipt back she refused to give me the two legs;wow as if that is not enough while I was leaving she gave a smart remark, so I said I'm sorry you don't like your job she stated sarcastically have a nice day sir and called me a "Smart [censor]" needless to say I will never return to that nor any other Popeye's ever again I hope that these complaints go viral and we the consumers hit their profit margin they will straiten out these stores its clearly not a one store problem its nation wide.
I am in London Ontario and went to the location at Hyde park and Oxford on Sunday October 30/2016. I had never eaten there before and thought it would be a nice treat. A treat it was I ordered the 3 piece Chicken meal, on the register I saw the addition of shrimp for $3.99 and requested that I would like this also. She pretended that she didn't know what I was talking about as I repeated myself three times. She then said that CORPORATE had not updated the special, I said that she still needed to honour as it was false advertising she asked the girl beside her and she repeated CORPORATE ...I said well this really is not a great customer experience and cancelled my order and left. This is the CANADIAN market and by the comments above and the same experience as myself, poor poor company representation which could be and excellent addition to the dinning experience. YOU GET ONE CHANCE TO MAKE A FIRST IMPRESSION AND I WILL NEVER GO BACK!
I received a huge wad of spit between the chicken and the top of the coleslaw. I was very surprised and I better hear back for you. I couldn't eat anything then---but it is in my freezer to protect this event. Let me know when you will contact me at maureenwheat@gmail.com Popeyes location 8100 Manchester, Brentwood MO. I WILL NEVER GO BACK TO POPEYES. i LIVED FOR YEARS IN UPTOWN NEW ORLEANS AND WHAT OCCURRED TONIGHT NEVER HAPPENED THERE. I WAS SHOCKED AND SICKENED. YOU SEND SOME ONE TO SEE FOR YOURSELF. i will be posting this everywhere on the media sites. maureen wheat maureenwheat@gmail.com [protected]
On May 4th I ordered 1 3pc fish. When I got back to my office and opened the box, my eyes popped because it was 3pc nuggets.
On May 4th I ordered 1 3pc fish. When I got back to my office and opened the box, my eyes popped because it was 3pc nuggets.
Went to the drive thru today. I placed my order, when getting to the window the lady was rude, I asked for condiments and still didn't get it. Once I got home my order was incorrect and I didn't get a receipt.
Inflate charges by adding 2 Honeys surcharges per Red Beans and Rice side that is ordered with a meal. When asked the manager and cashier say that it is Popeyes policy to charge 20 cents extra when asking for Red Beans and Rice as a side.
Went to eat at popeyes on Elmendorf base in Alaska. We brought it home, was at 8pm. Went to bed woke up to diarrhea and vomiting, both of my husband and I been trading places. I just had an emergency c section a few days ago, this is not helping with how I already feel.
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bad food preparation
On 7/13/07, I purchased chicken and an order of french fries from Popeyes on Boston Road, Bronx, New York.
Upon arrival home and opening the french fries, I found 5 shrimp mixed in with the fries. This is a very serious issue for me as I have life threatening allergies to shell fish. If these foods are going to cross contaminate, then Popeyes should advise their customers of this. I had to throw away the fries. I did not see any sign in the establishment addressing this.
I live in La Plata, MD and on April 30th I purchased 3 pc chicken meal with coleslaw & biscuit from the Popeyes in that location. A few hours after eating I began to experience a burning itch and developed hives. I am highly allergic to shrimp and did not realize the chicken and shrimp were cooked in the same oil. I thought this was against policy in restaurant establishments and am disappointed that Popeyes would not take care for the safety of its customers. I guess KFC will have to be my fried chicken place of choice from now on.
I just ate there, I had the fried chicken. It made me sick as can be. I am very allergic to shellfish and they fry the popcorn shrimp in the same oil as the chicken. Places alway disclose things about peanuts but nothing about shellfish. applebees does the same thing to. It is very dangerious
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Popeyes Contacts
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Popeyes phone numbers+1 (800) 767-3937+1 (800) 767-3937Click up if you have successfully reached Popeyes by calling +1 (800) 767-3937 phone number 2 2 users reported that they have successfully reached Popeyes by calling +1 (800) 767-3937 phone number Click down if you have unsuccessfully reached Popeyes by calling +1 (800) 767-3937 phone number 10 10 users reported that they have UNsuccessfully reached Popeyes by calling +1 (800) 767-3937 phone number+1 (731) 427-6970+1 (731) 427-6970Click up if you have successfully reached Popeyes by calling +1 (731) 427-6970 phone number 10 10 users reported that they have successfully reached Popeyes by calling +1 (731) 427-6970 phone number Click down if you have unsuccessfully reached Popeyes by calling +1 (731) 427-6970 phone number 19 19 users reported that they have UNsuccessfully reached Popeyes by calling +1 (731) 427-6970 phone number+1 (404) 459-4450+1 (404) 459-4450Click up if you have successfully reached Popeyes by calling +1 (404) 459-4450 phone number 0 0 users reported that they have successfully reached Popeyes by calling +1 (404) 459-4450 phone number Click down if you have unsuccessfully reached Popeyes by calling +1 (404) 459-4450 phone number 26 26 users reported that they have UNsuccessfully reached Popeyes by calling +1 (404) 459-4450 phone number+1 01902117336+1 01902117336Click up if you have successfully reached Popeyes by calling +1 01902117336 phone number 0 0 users reported that they have successfully reached Popeyes by calling +1 01902117336 phone number Click down if you have unsuccessfully reached Popeyes by calling +1 01902117336 phone number 0 0 users reported that they have UNsuccessfully reached Popeyes by calling +1 01902117336 phone number
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Popeyes emailspopeyescommunications@popeyes.com100%Confidence score: 100%Support
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Popeyes address400 Perimeter Center Terrace NE Suite 1000, Atlanta, Georgia, 30346, United States
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all Popeyes contacts
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I have been told you havn't had fried chicken till you've eaten theirs, not, I never had chicken that dried out ever...I'll never go back and will spread the word. All we heard in New Orleans was how this is the best, we were so glad when one finally came to Pa., WHAT A HUGE DISAPPOINTMENT.
Very rude and very misbehaved people working, the trainees have no experience and they talk very rude, even the manager
The food was good but when you order you need to check your bags due to lack of knowledge when preparing your order they get confused very easily. this has happened more than once check your order throughly before you leave. I ended getting 12 pieces of chicken instead of 20 the girl doesn't know how to enter orders. I did call popeyes they said they would replace the 8 pieces of chicken but i think i will go the popeyes in round lake like i use to i never had a problem there. Ordering correctly is more important than not having enougn food for my family.
Ordered at drive-thru at Josey Lane location in Farmers Branch, Texas, huge pothole at service window, took over 8 minutes at lunch to prepare order. Unfriendly employee never apologized for delay or appeared to have any interest in customer service, like a "Thank You" or any other courtesy.
Arrived home with order, biscuit and chicken strip were missing from order. As a bonus they did not provide a receipt.
Called Popeye's customer service and spoke to a very nice lady who had absolutely no authority to handle my problem. All she could do was "Take down my complaint and submit it to management".
Supposedly "management" would evaluate my complaint and contact me if they deemed me worthy of a meal replacement.
Guess I was not worthy because they never called.
No more trips to POPEYES CHICKEN & BISCUITS for me!
I ordered "4 piece, dark, mild with mashed potatoes and an extra side of red beans and rice". I got, " 3 piece, combo, spicy with mashed potatoes and No red beans and rice." WRONG!
Well its 3 months now and still no reply from Popeye’s corporate office nor the area Supervisor for the location on Hacks Cross Rd in Memphis, TN. But that’s ok. it’s been 3 months now and neither my family, friends, church member, coworker, strangers I meet nor myself has step foot inside that place. I tell anyone who listens about the BAD NON CUSTOMER SERVICE experience I received.
All I wanted was an apology. But thats too hard because 3 months later, I still haven’t heard a simple ” fud git ’bout u”. That’s ok there are real restaurants in the same area that gets our $$$$$$$$$$$$.
On Sunday 11/23/08 we placed an order of 23 mixed pieces w/two side orders (fries and red beans & rice) w/biscuits. We had to wait about 10 minutes for the biscuits and when we got home we did not have our order of fries. So all we had was the chicken, red beans & rice and the biscuits. The total for our order was $24.83 and on the receipt it had chk 3113. We drove about 20 miles to get our Sunday meal after attending our Sunday mass.
Sincerely,
Luisa M. LeMoine
I have visited this restaurant 3 times in a one month period. Each time I order the same thing, a 3 piece combo meal to go. The first visit I payed for a 3 piece meal but received only a 2 piece meal. The second visit I ordered the 3 piece meal to go and informed the register person that I was shorted a piece of chicken the last time, so please make sure I have what I ordered. She complied and gave me an extra wing for my trouble. Today April the 11th 2008 I order a 3- piece meal to go. I get back to the office and again I have paid for 3- piece meal but have received a 2 piece meal. I call the restaurant and tell the manager my story. He apologizes and offers a free meal on my next visit. This is nice but all anyone wants is WHAT THEY ORDERED. One should not have to open and inventory their order, slowing down the process, that is the restaurants job.
We went there at 11:00.there was one person in front of us at window. it took 8 minutes to get to window. we sat there almost four minutes & was then able to order. we get to window & pay & was asked to drive up. we would have a two minute wait. there were only two customers in store.we only ordered two orders of wicked chicken. after nine MORE minutes we got our food. we get home & chicken is undercooked & there were almost NO redbeans in the containers. obviousy they were not ready for business of any sort. from now on kfc all the way.
Ordering from Popeye's was the worst customer service experience of my life. I waited 46 minutes for my order of a 10-piece (5 spicy, 5 mild) chicken package and four sides. When the "manager" told me they had accidentally given my chicken to the person behind me in line (I had been shuttled to the parking lot, by then), I was offered "three 50% off coupons and 10 pieces of mild chicken" Here's the result:
1) I was given four pieces of chicken -- 2 wings and 2 thighs.
2) Two of the sides were wrong.
3) The mashed potatoes looked dry.
4) No coupons in my bag.
Christie, the "real manager" responded to my request for immediate compensation with "Oh, that ain't gonna happen."
My kids ended up eating Spaghetti-Os for dinner that night.
If I can get just 50 people to boycott Popeye's forever, I will be a very happy man. Newspaper reporters, restaurant reviewers, or any potential Popeye's customers may contact me at jayadler1@hotmail.com and I will be happy to respond.
Thanks for nothing, Popeye's.