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Playtika / caesar casino challenge bonuses

1 United States
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I have been completing power and master challenges (the only ones that are affected) The bonus is given I see it added to my coins. In the next spin or if I leave the game I'm playing the challenge bonus gets subtracted from my coin balance. I have kept track of coin balance because this was happening everytime for the last couple of months. I contacted support and they stated I received bonus. Yes I did for 2 seconds and then the coins disappear. I couldn't make them understand what was happening. I finished the power challenge today coins went to 326 plus million the next spin of game play coin balance dropped the exact amount of the bet and whole challenge amount. (all 7.65 mil which was bonus on challenge plus my bet) 318 mil and change. Same thing happened with mastered challenged that I finished today. coins for bonus added 19.16 mil made my balance 333 mil plus. one spin and I was down to 310. (my bet and the whole challenge amount was subtracted) I haven't received a challenge bonus that has stayed added to my coin balance in ages. Now my support button on the Caesars site is shut off, because they don't want me contacting them anymore. How unfair is that? I only want what i spent my time and coins, earning in game play. No way to take a pic because it happens so fast but they should be able to tell that right after I receive bonus the very next spin the coin balance is minus that challenge bonus. everytime. Challenges were completed today one between 430-6pm cst and the other between 8-9 pm cst

Sep 21, 2018

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