Playtika — bingo blitz
I am having issues with Bingo Blitz support as there IS NO support. I won The Chapel of Love, in the Chapel of Love. I have witnesses that saw me win it and saw it in my inventory. Next morning it was gone. I contacted Bingo Blitz support and got the auto generated response that someone would be in contact the next few days. I sent ticket INC3259205 into support on 26th February, over 2 weeks ago. I have put more tickets in asking what is happening and all I receive is the same generic email "update, cookies, we're too busy to investigate, have 60 credits and go away" basically in a nut shell. I'm sorry but a non giftable item which would give me 800 credits for completing the gold level is not the same as 60 credits. I find it appalling that after playing for 5 years that I do not even get a proper response. I think if they can not look after there non paying customers, I am not keen to spend money. After the elves I decided to put money away so that I could buy credits to increase my chances of completing the next event which this time is stickers. I am at the stage now having 3 albums finished to spend my money but instead thanks to Blitz and there lack of response I am seriously considering deleting the game. I know I will definitely not be playing seasonal rooms ever again if this matter is not rectified in time for me to collect my 800 credits for completion. The Chapel of love is closing in 2 days and I still have not received my item or a proper response. Can someone please have a look at what is happening with Blitz. There are so many unhappy people right now and one of the biggest complaints is the lack of support. I have attached screenshots of the 2 emails that they send. My friends also have received exactly the same emails for their complaints. These seem to be the only responses we get and as you can see it does not address my issue of lost item. I paid my credits ( a lot of them) and did the time in that room. I just wanted to complete the gold level for the second time when this happened. I did win the Clown Dive shortly after my item went missing so my Chapel is all I need for the 800 credits. Please can someone do something. Thank you for listening, I don't know what else to do or where to turn.
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