SUBMIT A COMPLAINT

PlayerAuctionsregarding to playerauctions support actions

Hello there,

Just wanted to share my experience about playerauctions. So I decided to try out playerauctions and created account (verified my mobile phone number by entering code they sent me and also e-mail address). So they are holding my personal information, right? Well right after activation my account got suspended, for whatever unclear reasons. I tried to contact customer support, but all that monkeys sent to me is notepad pre-made [censored]. Here is our conversation e-mails:

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[b]ME:[/b]

Nov 22, 09:28 CST

Hello there,

I have just registered to player auctions, verified my e-mail address and telephone number, but I can't buy anything it says:

Your Account has been suspended.
While your account is suspended, you can still login. However, you will ONLY have access to your Dispute Resolution center. All other functions, including buying and selling, have been disabled.
For more information, visit our help center.

Not the best first impression..
Looking forwards to fix this issue.

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Ron (PlayerAuctions)

Nov 22, 09:47 CST

Hello,

Thank you for reaching out. I have escalated your case to our Risk Management team for review. They will get back to you shortly!

Sincerely,

Ron

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Mikka (PlayerAuctions)

Nov 22, 11:29 CST

Hello,

Your account was suspended due to our risk management policies and industry compliance. For security reasons, we will not be reinstating your account. This decision is final and binding.

As stated in our User Agreement, PlayerAuctions may suspend or terminate a Registered User's Account at any time if:

a. In PlayerAuctions' sole and absolute determination, there is any breach of the provisions of this Agreement by the Registered User; or
b. PlayerAuctions has reasonable grounds to suspect that information provided by a Registered User is untrue, inaccurate or is not current or complete; or
c. PlayerAuctions believes that User conduct is harmful to the interests of PlayerAuctions, its employees, directors, affiliates, or other Users; or
d. For any other reason in PlayerAuctions' sole and absolute discretion.

I appreciate your understanding of our policy. If you have any additional questions, please reply to this email.

Regards,

Mikka

PlayerAuctions Customer Support - Trust

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[b]ME:[/b]

Nov 23, 00:02 CST

Hello there,

I got some pre-made answer from Mikka, It's totally unacceptable and it's still unclear. Trading virtual goods over the forums become really hard, thats why I wanted to move over playerauctions, I hear some really good feedbacks about playerauctions provided services. Please provide me with some more information about the case.

Looking forward to hearing from you soon

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Christine (PlayerAuctions)

Nov 23, 00:15 CST

Hello,

Thank you for contacting PlayerAuctions regarding your concern.

Please know that due to security reasons, we are not allowed to give more information other than the email we have sent to you previously. We hope you understand that we are just following our protocols.

We will not be reinstating your account. This decision is final and binding.

If you have any additional questions, please reply to this email.

Regards,
Christine
PlayerAuctions Customer Support - Trust

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Jedwyn (PlayerAuctions)

Nov 23, 02:35 CST

Hello,

Unfortunately, we cannot discuss with you why we suspended your account due to security reasons.

Sorry for this inconvenience.

Sincerely,

Jedwyn

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Now i'm really worried about personal information I have provided to that [censored] site, only good thing that i used my "English name", but still they have my e-mail and phone number and regarding all the [censored] they are giving to me right now, I have a bad feeling, only god knows for what that [censored]s could use my personal details.

  • PlayerAuctions Team's Response, Nov 25, 2018

    Hello L,

    I'm very sorry but due to security reasons and because of how our security system works, we are not at liberty to disclose the reason why your account was suspended.

    I'd like to make this statement official and public: please rest assured that your information is safe, and it will never be disclosed outside of PlayerAuctions. It will never be used for marketing purposes and will be kept strictly confidential. We treat all information privately and professionally.

    I'm very sorry for the hassle with this, L.

    Best regards,
    Richard

Ll
Nov 22, 2018

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