The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Planet Fitness / membership

1 Indianapolis, IN, United States Review updated:

I was under the impression over the last 4 months that my membership has been cancelled because I called in to cancel it. When I got charged $50 for membership and renewal I called to ask how this happened and the man said because my membership wasn't cancelled. I was told that the lady I spoke with in May should have told me to come in and cancel. So I was then told that because I didn't cancel by the 10th of the month even though they took my money today I was not eligible for a refund. I didn't even know I was still a member and being billed for it. The guy was very rude and said that it does not matter that I wasn't aware and had not used the service, it's in the agreement. So all in all I will never go back to planet fitness and urge others to take their business elsewhere. Horrible experience and horrible company.

Sa
Sep 17, 2018
Sort by: UpDate | Rating

Comments

  • Nk
      20th of Sep, 2018
    0 Votes

    Currently dealing with the exact same situation. This gym is unprofessional and trash

Post your comment